Managing Fires leadership’s role in incident management @CrayZeigh
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Managing Fires
leadership’s role in incident management
@CrayZeigh
Aaron Aldrich@CrayZeigh
DevOps Consultant
Cage Data, Inc.
cagedata.com/devops/
use your tools for little fires
@CrayZeigh
context
@CrayZeigh
runbooks
@CrayZeigh
automation engines
@CrayZeigh
escalation processes
@CrayZeigh
crisis requires a team and leadership
@CrayZeigh
bestow leadership before crisis
@CrayZeigh
crisis leaders should be authorized to make important business decisions
@CrayZeigh
delegate authority as far as possible
@CrayZeigh
“Never let a serious crisis go to waste. What I mean by that it’s an opportunity to do things you think you could not do before.”
-Rahm Emanuel
@CrayZeigh
what will make it work?
@CrayZeigh
what will make it whole?
@CrayZeigh
“Brevity is the soul of wit. Specificity is the soul of narrative [getting work done]”
@CrayZeigh
make work visible to all
@CrayZeigh
leaders handle human problems
@CrayZeigh
More on the plate, less on the mind
@CrayZeigh
make sure team members are available to make substitutions
@CrayZeigh
tell people to stop working and get rest
@CrayZeigh
public communication
@CrayZeigh
communicate quickly
@CrayZeigh
update your customers often
@CrayZeigh
be honest
@CrayZeigh
empower your team, remove barriers
@CrayZeigh
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