LHA ANNUAL AWARDS 2016 - CATEGORIES We are delighted to announce the first Annual Liverpool Hoteliers Awards Dinner is to be held at the Hilton Hotel on Thursday 20 th October 2016. This wonderful evening will allow the LHA the opportunity to recognise and reward all the unsung and hardworking heroes, who work tirelessly in this tough yet exciting industry. This annual event will also allow the Hoteliers to let their hair down whilst raising valuable funds for two worthwhile Charities. Our chosen represented Charities at this event will be Hospitality Action and Woodlands Hospice. Tracy Waddacor, Managing Director of World Class Service, (the Awards organiser and host on the night) and the Liverpool Hoteliers Association Board members have established criteria for 10 key industry awards. Assessment will be based on the submission of a citation and each hotel can enter one individual/team for each Award. We are asking for two citations and one photograph for each nominee. The main citation should be no more than 1,000 words (around two sides of A4) and should demonstrate the characteristics below. It is this citation which will be used to assess the nomination. The second citation should be 100 words in length and used for the shortlisted Finalists, which will appear on the Liverpool Hoteliers Association website along with their photograph. ALL NOMINATIONS • Positive attitude and outlook • Good working relationships with their peers • Self-awareness in appearance and language • Communications skills with customers/colleagues • Motivation (dedication to their skills, company and team) • Resourcefulness (flexible and able to anticipate) • Team player (maintaining morale and encouraging fellow team members) • Passion for service and the company • Empathy with customers/colleagues • Productivity (gets the job done on time) • Reliability - good timekeeping and consistent performance Employee of the Year - Rising Star Award 2016 All the nomination criteria plus: • Enthusiasm for training and skills development • Curiosity about the industry and keen to learn • Works well as a team member • Has clearly made an impact on the hotel
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LHAANNUALAWARDS2016-CATEGORIES
WearedelightedtoannouncethefirstAnnualLiverpoolHoteliersAwardsDinneristobeheldattheHiltonHotelonThursday20thOctober2016.ThiswonderfuleveningwillallowtheLHAtheopportunitytorecogniseandrewardalltheunsungandhardworkingheroes,whoworktirelesslyinthistoughyetexcitingindustry.
ThisannualeventwillalsoallowtheHotelierstolettheirhairdownwhilstraisingvaluablefundsfortwoworthwhileCharities.
OurchosenrepresentedCharitiesatthiseventwillbeHospitalityActionandWoodlandsHospice.
TracyWaddacor,ManagingDirectorofWorldClassService,(theAwardsorganiserandhostonthenight)andtheLiverpoolHoteliersAssociationBoardmembershaveestablishedcriteriafor10keyindustryawards.Assessmentwillbebasedonthesubmissionofacitationandeachhotelcanenteroneindividual/teamforeachAward.
Weareaskingfortwocitationsandonephotographforeachnominee.Themaincitationshouldbenomorethan1,000words(aroundtwosidesofA4)andshoulddemonstratethecharacteristicsbelow.Itisthiscitationwhichwillbeusedtoassessthenomination.Thesecondcitationshouldbe100wordsinlengthandusedfortheshortlistedFinalists,whichwillappearontheLiverpoolHoteliersAssociationwebsitealongwiththeirphotograph.
ALLNOMINATIONS
• Positiveattitudeandoutlook• Goodworkingrelationshipswiththeirpeers• Self-awarenessinappearanceandlanguage• Communicationsskillswithcustomers/colleagues• Motivation(dedicationtotheirskills,companyandteam)• Resourcefulness(flexibleandabletoanticipate)• Teamplayer(maintainingmoraleandencouragingfellowteammembers)• Passionforserviceandthecompany• Empathywithcustomers/colleagues• Productivity(getsthejobdoneontime)• Reliability-goodtimekeepingandconsistentperformance
EmployeeoftheYear-RisingStarAward2016Allthenominationcriteriaplus:
• Enthusiasmfortrainingandskillsdevelopment• Curiosityabouttheindustryandkeentolearn• Workswellasateammember• Hasclearlymadeanimpactonthehotel
EmployeeoftheYear–FrontofHouseAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)
Forexample: Food&Beverage
FrontDeskConciergeConference&Events/ITSalesLeisure/SpaandH&B
Allnominationcriteriaplus:
• Coachandmentoringskillsforfellowteammembers• Evidenceofcommitmenttoself-development• Attentiontodetail• Abilitytoseecustomerperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired
EmployeeoftheYear–HeartofHouseAward2016
(Forbackofhouseemployeesnotalwaysinthespotlight-canbefromanypartoftheHoteloutsideseniormanagement)
Forexample: AccountsDepartment
KitchenAdministrationi.e.Reservations/OfficeSupportHousekeepingEngineering/Maintenance
Allnominationcriteriaplus:
• Coachandmentoringskillsforfellowteammembers• Evidenceofcommitmenttoself-development• Attentiontodetail• Abilitytoseecustomerperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired
UnsungHeroAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)
Allnominationcriteriaplus:Recognisinganindividualwhohasmadeanoutstandingcontributiontothehotel,hasgoneaboveandbeyondwhatisexpectedandgeneratedinnovativeideasorsuggestions.Theindividualenablesthehoteltoenhancetheguestexperiencebybeingreliable,cheerfulandcommittedtotheirroleandakeymemberoftheteam.
YoungChefoftheYearAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)
Allnominationcriteriaplus:
• Demonstrateflare,creativity,consistencyandapassionforfood• Demonstratecommitmenttopersonaldevelopmentandprogression• Adaptedwelltohighthepressureenvironment• Clearlydedicatedtotheindustryandkeentolearn
CommunityChampionAward2016
(ThiscanbegiventoanindividualoraTeamwithinthehotel)Allnominationcriteriaplus:Thisawardisgiventoanindividualorateamthatcontributestothecommunity.Torecognisededicationtovolunteeringefforts,organisingfundraisinginitiativesandinstrumentalingivingbackthroughvariouslocalOrganisationsi.e.homelessnessincitystreets.Judgeswillbelookingforhowcreativeandinnovativeyouhavebeenwithyourprojectstogetherwithoriginality,outcomeandongoingefforts.
GreenTeamoftheYear(Environmental)Award2016(Giventothemostproactiveteam,outsideseniormanagement)
Allnominationcriteriaplus:Thisawardisgiventoateamwhoiscommittedtoenvironmentalsustainability.Aprovencommitmentfromtheteamthatreducestheenvironmentalfootprint;whilstmakingapositiveimpactonthebusiness.Judgeswillbelookingforinitiativesthroughimplementingcostsavingexercisesi.e.water/wastereductionprograms,recyclinginitiatives,electricalsavings,localfoodsourcingandhealthyeatingetc.
SalesPersonoftheYearAward2016Allnominationcriteriaplus:Thisawardisgiventoindividualswhohavemadeahugeimpactonyourhotels.Recognisingvaluablerevenuegeneration,shrewdbusinessacumenanddecisionmaking,customerrelationship,proactivenetworking,buildingonthebrandetc.
TopTeamAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)
Allnominationcriteriaplus:Recognisingtheteamthatdemonstratesimpeccableproductknowledge,isinnovativeandtakesaproactiveapproachtotheirroleinordertoprovideunrivalledservice,careandvaluetothecustomerandcangiveexamplesoffinancialsuccessfortheHotel.
OutstandingContributiontotheCity/IndustryAward2016
(Canberepresentedbyindividualsoutsideyourhoteloraspartofanotherorganisationwithwhomyouhavedirectcontactandbelieveshouldbetherecipientofsuchanaward)
Allnominationcriteriaplus:
• ClearlypassionateabouttheCityofLiverpool• HasmadeasignificantimpressionontheCity/Industry• Excellentcoachingandmentoringskills• Trulyaninspirationalindividual• Attentiontodetail• Abilitytoseecustomerandemployeeperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired• Addssignificantvaluetoorganisationthroughtheirexperience• Demonstrableexpertise–highlyskilledintheirfield–EXAMPLEREQUIRED
Thisawardisgiventoanindividualwhohasprovendedicationandcommitmenttothehotelindustry.Someonewhohasdemonstratedgreatleadershipandorganisationalskills,hasrealexamplesofexceptionalcustomercareandgoesaboveandbeyondforthebenefitofIndustryandCity.Judgeswillbelookingforexamplestohighlighttheoutstandingcontribution.
Citations• Mustbeaccompaniedbytherelevantcoversheetprovided• Mustbeaccompaniedbyadigital(jpg)photographofthenomineewithintheworkplace• MustbeauthorisedbyGeneralManageroftheHotel• Nomorethan1,000words• Pleasegiveexamplesofcriteriabeingmet• Pleaseprovideanadditional100wordcitationtoappearontheLiverpoolHoteliersAssociationwebsite,along
withtheimageofthenominee.
Coversheetsandcitationsmustbesubmittedbyemailtotracy@worldclassservice.co.uknolaterthanFriday2ndSeptember2016• Eachnomineewillreceivealetter(viaHR)recognisingtheirachievement.
• Eachnomineewillhavetheirphotographand100wordcitationappearontheWorldClassServiceandLHA
websites.
• Youdonothavetoenteracategoryifnocandidateapplicable/appropriate.
• Uptofournomineesforeachofthe10categorieswillbeshortlisted.
• EachoftheshortlistednomineeswillbeinvitedalongtoaninterviewwithTracyWaddacor(ManagingDirectorWorldClassService),anAssociateofWorldClassService,PamMonks(MarriottDirectorofHR),SponsorsoftheAwardandaHospitalityspecialist.
• EachoftheshortlistednomineeswillbeexpectedtoattendtheLHABallonFriday20thOctober2016.
• EachofthewinnerswillreceiveapersonalisedLHAAwardplate(anadditionalplatewillbepresentedtotheHotel),WorldClassServiceGoldPinandanovernightDBBstayinaluxuryhotel.
• Eachoftherunnersupwillreceiveaframedcertificatetorecognisetheirachievement.
• Followingtheevent–thedetailsofthewinnerswillbecirculatedtoallHRManagerswithintheLHA,andphotographsofthewinnerswillbepostedontheLHAandWorldClassServicewebsites.
• Apressreleaseregardingtheawardsandtheirwinnerswillbecirculatedtoapplicablemediapublications.
• WinnersmaybeaskedtoactasambassadorsforLiverpoolhotelsoverthe12monthsfollowingtheawardsceremonyonthe20thOctober2016
PleasecontactTracyWaddacor:[email protected]:[email protected].
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