Top Banner
the user experience FiD fiona duggan +44 (0)77 9261 8107 [email protected]
39

Learning Environments 2013: Fiona Duggan

Jul 02, 2015

Download

Education

Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Learning Environments 2013: Fiona Duggan

the user experience

FiD

fiona duggan+44 (0)77 9261 [email protected]

Page 2: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

today's topic

creating here and now experiences for a worldincreasingly focused on anywhere anytime

2

Page 3: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

learning is an ongoing socialisation process

finding our wayunder-graduate discovering our world glimpsing bigger worlds

going deeperpost-graduate defining who we are extending who we are

leading the wayresearch + enterprise building new communities creating new networks

sharing widelypublic engagement inviting others in reaching out

3

bridgingbonding

Page 4: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

learning requires both solitude + collaboration

4

Page 5: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

campus essentials for today's learners

power + wifi

friendly + knowledgeable staff providing integrated services

increased access to learning resources

... and great coffee

5

... in addition to quality spaces

Page 6: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

power + wifi

friendly + knowledgeable staff providing integrated services

increased access to learning resources

... and great coffee

6

Page 7: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

power + wifi

ict infrastructures are shifting their priorities‣ supporting user-owned mobile devices‣ providing access to equipment +

software too expensive (or used too infrequently) for users to purchase

learning outputs are very diverse‣ now routinely include essays, posters,

presentations, podcasts, video-clips, wikipedia entries ...

learning settings are increasingly tech-friendly and bigger in size‣ enabling users to work with both print

and electronic resources together

7

Page 8: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

increasingly typical classrooms ...

8

Page 9: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

power + data + coffee - and now multi-media ...

9

Page 10: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

sofas in all shapes and sizes ...

10

Page 11: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

carrels ... booths ... pods ...

11

Page 12: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

fixed + flex ... pick + mix ...

12

Page 13: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

info wall

resource hub

help-desk

staff

breakout settings

open seminar

two types of flexibility

13

staffresource

hub

open seminar

breakout settings

help-desk

Page 14: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

movable furniture

14

staffresource

hub

open seminar

breakout settings

help-desk

Page 15: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

info wall

resource hub

help-desk

staff

breakout settings

open seminar

fixed settings

15

Page 16: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

supporting a range of learning activities ...

16

staff

waiting

storeresource hub

solo/group settings

c52

touchdown

seminar 40m²c8-16

seminar50m²

c10-20

solo/group settings

c24

seminar 40m²c8–16

seminar 40m²c8–16

seminar 40m²c8–16

sliding panels

sliding panels

seminar 40m²c8–16

5 sqm/personc.180 capacity

Page 17: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

... in smaller + larger learning groups

17

staff

waiting

storeresource hub

solo/group settings

c52

touchdown

seminar 40m²c8-16

seminar50m²

c10-20

solo/group settings

c24

seminar 40m²c8–16

seminar 40m²c8–16

seminar 40m²c8–16

learn zone 180-90 capacity

sliding panels

sliding panels

seminar 40m²c8–16

learn zone 280-90 capacity

5 sqm/personc.180 capacity

Page 18: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

power + wifi

friendly + knowledgeable staff providing integrated services

increased access to learning resources

... and great coffee

18

Page 19: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

knowledgeable staff + integrated services

staff roles are changing‣ facilitators‣ coaches‣ mentors‣ instructors‣ advisors‣ information specialists

integrated services‣ focused on user convenience‣ taking advantage of technologies

designed for mobile device use‣ delivered by staff trained to provide

support across different services

students increasingly involved

19

Page 20: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

integrated delivery of integrated services

20

Page 21: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

integrated approach to space

access to progressive layers of learning spaces supported by corresponding layers of services, technologies, resources

21

welcome

threshold 2

threshold 3

pop-up events

sharing

staff

self/assisted issue

software training

tutorials rooms

a/v pods(view/edit)

copy/print

equipment loans/repairs

help

threshold 1

showcase

drop-in

study seats

classrooms

collections

breakout

phd studentslibrary

back-of-house

cafe

working

learning

Page 22: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

people ... processes ... programmes ... places

22

staff support @ threshold 1how do I get to my classroom?I've forgotten my building pass

where can I plug in?what's the wifi access code?

where's the nearest art shop?I'd like to attend conference

staff support @ threshold 2how can I contact my tutor?I want to book a study room

I want to enrol in cpd programme being offeredcan somebody take a quick look at my project?how do I download my timetable to my phone?

where do I pay my student accommodation fees?where can I find information on ...?

how should I go about researching this project?how do I add voiceover to my presentation?

is there a standard way to cite my references?

staff support @ threshold 3who else might be interested in this topic?

I want to organise a conferencehow might I approach my research question?I want to signup for teaching skills workshop

how do I go about making a research grant application?I'm looking for a business partner to support this initiative

welcome

threshold 2

threshold 3

pop-up events

sharing

staff

self/assisted issue

software training

tutorials rooms

a/v pods(view/edit)

copy/print

equipment loans/repairs

help

threshold 1

showcase

drop-in

study seats

classrooms

collections

breakout

phd studentslibrary

back-of-house

cafe

working

learning

Page 23: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

power + wifi

friendly + knowledgeable staff providing integrated services

increased access to learning resources

... and great coffee

23

Page 24: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

increased access to learning resources

most of today's technology-loving students still love libraries ...‣ convenient spot between classes‣ place to socialize with others‣ place to collaborate on group work‣ a quiet place to study‣ be motivated by others studying‣ access to computing software‣ facilities for copy print scan‣ access to reserve collections‣ special atmosphere‣ knowledgable and helpful staff

... and want 'touch-feely' books‣ because we spend so much time

looking at computer screens

24

Page 25: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

shape of learning resources is changing

access to information anywhere anytime is altering shape of collections held‣ journals are moving online‣ printed books are no longer

important for some subjects‣ reference + short-loan collections

are reducing‣ e-books haven't yet taken off ‣ archives + special collections are

becoming more important

learning support programmes are growing in importance‣ integrated services‣ ongoing skills training‣ regular learning events

25

Page 26: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

the forum - bringing many things together

26

Page 27: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

circulation that's not just 'balance' space

27

circulation space

public spaceexhibition space

Page 28: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

catering for the everyday ...

28

drop-in monitored managed

Page 29: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

... and the special

29

welcome welcome welcome

Page 30: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

multi-layered walls + flexible furniture ...

30

boardroompin-uplecture groups brainstorm

Page 31: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

... that expand possible uses

31

boardroompin-uplecture groups brainstorm

Page 32: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

one learning activity after another

32

Page 33: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

one event after another

33

Page 34: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

short to long term ... small to large scale ...

34

adaptableresponds to changing needs

adjustableallows for reconfiguration

agilefacilitates day-to-day use

base-build

fit-out

furniture

Page 35: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

power + wifi

friendly + knowledgeable staff providing integrated services

increased access to learning resources

... and great coffee

35

Page 36: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

food + drink are becoming ubiquitous

36

Page 37: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

wrapping up ...

the sticky-campus initiative is a learning project involving ...

multi-disciplinary learners‣ we're all finding our way

a discourse-based approach‣ the solutions often lie in the space in-between

reflection-in-action‣ whereby users and buildings adjust to each other over time

37

Page 38: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

thank you

38

Page 39: Learning Environments 2013: Fiona Duggan

FiD there's a time and a place ... 20130618

FiD Fiona Duggan [email protected] +44 (0)77 9261 8107

FiD is a London-based consultancy that works with organisations and institutions undergoing change, exploring how space can support (or hinder) learning and working practices.

FiD was set up by Fiona Duggan in 2006. Using a combined background in architecture and organisational psychology, Fiona works independently and in collaboration with others, seeking ways through which the design and use of space can support movement from the way we are now towards the way we believe we could be.

FiD services include user briefing, space planning, building/estate reviews, post occupancy evaluation, support for organisational and spatial change.

39