2. Lean Thinking Philosophy Current State Future State Solve Problems Expose Problems Identify and eliminate all activities that are waste (Muda). Focuses on optimal flow throughout the process. Customer focused. True North Value Added Time = Lead Time Full of Waste, Variation, and Constraints
3. Lean Six Sigma Roles
Provide data and voice of customer
inputs to VSA, RIE, and Projects
Apply concepts to their own jobs
and work areas
Owns vision, direction, business results Leads change Allocates Resources Runs Steering Committee Owns Value Streams Owns financial results Removes Barriers Coordinates with Steering Committee & LSS Deployment Lead Leads larger projects Coaches Green Belts & Junior BBs Full-time or Part-time position Conducts LSS Training Develops LSS strategic plans Lead projects SME on process area Part time role Team or Project specific support Part time Internal Deployment Leader Owns Deployment Plan Captures and Reports Metrics LSS Deployment Lead Brian Groarke Value Stream Champion Team Members Executive Champion Celia Metz Green Belts Master Black Belt Duke Sorensen Process Owners Sponsors LSS projects Responsible for execution Provides resources for project Reports ROI Removes Roadblocks All Employees Trains Black Belts / Green Belts Leads Complex Projects Full-time position Black Belts
4. Future Notional View of SSC SD LSS Hierarchical Structure SSC-SD MBB/BBs Division Black Belt Division Black Belt Division Black Belt Division Black Belt Division Black Belt Department Sr. Black Belt Branch Green Belt Branch Green Belt Branch Green Belt
5. LSS Green Belt Certification Requirements
Nominated and selected as a Green Belt Candidate in accordance with the GB selection criteria
Attend 1 week Green Belt Training
Pass Green Belt written test
Complete two GB DMAIC/DFLSS projects or 4 RIEs within 2 years of training
Present project completion brief to Black Belt and archive project artifacts in the LSS database
6. LSS Black Belt Certification Requirements
Nominated and selected as a Black Belt Candidate in accordance with the BB selection criteria
Attend 1 week Green Belt Training
Attend 3 weeks Black Belt Training
Attend leadership training (e.g. HPO)
Pass Black Belt written test
Complete two DMAIC/DFLSS projects and 1 RIE
Mentor 2 Green Belts through 1 project each or 3 RIEs each
Present a minimum of 10 hours of formal LSS training course instruction
Present project briefing to the certification board
Requirements must be completed within 2 years of BB training
7. DMAIC Model DEFINE IMPROVE CONTROL
Define the Problem
Define Scope / Boundaries
Define the Case for Action
Define the Sponsor
Commit Resources
Define Customer Value
Define Expected Benefit
Define the Vision
Observe As Is Baseline
Describe the Situation
Measure Actual
Obtain Process Xs
Obtain Process Ys
Determine Process Capability
Develop Process Map
Determine Cause and
Effect Relationships
Understand
ID Potential Causes
ID Solutions for Improvement
Summarize & Prioritize Solutions
Plan the Improvements
Reduce Waste
Reduce Complexity
Reduce Variability
Conduct Pilots
Run Pilots, Gather Data
Design Controls
Plan Implementation
Deploy Improvements
Implement Controls
Assess and Adjust
Train personnel
Update Priorities
Plan Next Steps
Identify Potential Follow-on Projects
Publicize & Recognize
Knowledge Sharing
Tollgates prior to proceeding to Next Phases MEASURE ANALYZE
8. Step 1: DEFINE
Goal
Define the projects purpose and scope and get background on the process and customer
Output
A clear statement of the intended improvement and how it is to be measured
A high level map of the process
A list of what is important to the customer
IMPROVE Project Charter VOC SIPOC
9. Step 2: MEASURE
Goal
Focus the improvement effort by gathering information on the current situation
Output
Baseline data on current process performance
Data that pinpoints problem location or occurrence
A more focused problem statement
IMPROVE Determine Measures based on CTQs Measure As-Is Patterns
10. Step 3: ANALYZE
Goal
Identify root causes and confirm them with data
Output
A theory that has been tested and confirmed
Data Analysis IMPROVE Analyze waste and variation Identify root causes Process Analysis
11. Step 4: IMPROVE
Goal
Develop, try out, and implement solutions that address root causes
Output
Planned, tested actions that should eliminate or reduce the impact of the identified root causes
Solutions FMEA Pilot Implemen - tation IMPROVE
12. Step 5: CONTROL
Goal
Use data to evaluate both the solutions and the plans
Validate that all changes adhere to all operating company change control, and compliance requirements
Maintain the gains by standardizing processes
Outline next steps for on-going improvement including opportunities for replication
Output
Before and After analysis
Monitoring system
Completed documentation of results, learnings, and recommendations
Control Standardize Document Monitor Evaluate Closure IMPROVE
13. Design Identify Optimize Verify Define 1-Description/ Problem Refined 2-Business Case Approved (StartIt Page and Assumptions in Briefing) 3-Schedule Established 4-Quad 1- Customers Identified 2-Customer Needs Gathered (VOC) 3-CTQs Specified (In Measurable Terms) 4-Stakeholder Analysis 5-Risks Quantified (Initial Mitigation Approach Identified) 1-Design Concepts Developed (Functional Analysis, High Level Requirements, Mapping of these to CTQs) 2-Alternative Concepts Evaluated (Trades) and Optimum Solution Selected (with rationale presented) 3-High Level Design Developed (e.g., architecture, next level process steps, etc.) 4-High Level Design Evaluated Against CTQs/ Requirements 1-Detailed Design Developed (Design captured How, Process Work Instruction Steps Developed, etc.) 2-End Product* implemented then piloted or simulated (De
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