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Leading Change and Growth through the Power of Conversation Aubrey Warren Tim Baker
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Leading Change and Growth through the Power of Conversation

Apr 06, 2017

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Page 1: Leading Change and Growth through the Power of Conversation

Leading Change and Growth through the Power of Conversation

Aubrey Warren Tim Baker

Page 2: Leading Change and Growth through the Power of Conversation

Some of the research on

conversations

Conversations that

influence

Barriers to conversation

s

10 conversation

s leaders must have

Page 3: Leading Change and Growth through the Power of Conversation

3

Conversations are at the heart of our work as influencers …

The quality of our conversations shapes people’s experience of us, of our teams and of

our organisations

We manage, influence, learn, and build trust, relationships and reputations one conversation at a time …

Page 4: Leading Change and Growth through the Power of Conversation

Researchers at MIT asked thousands of people ... These themes emerged:

• There was a sense of mutual respect•We took to time to talk together and reflect about what we

thought was important•We listened to each other, even if there were differences• I was accepted and not judged by others in the conversation• The conversation helped strengthen our relationship•We explored questions that mattered•We developed shared meaning that wasn’t there when we

began• I learned something new or important• It strengthened our mutual commitment

Veenman, D. and Hart, G. (2011). “Spotlight on Dialogue: Promoting the right conversations at work”. www.therightconversation.co.uk

Page 5: Leading Change and Growth through the Power of Conversation

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Page 6: Leading Change and Growth through the Power of Conversation

6Hurley, T.J. & Brown, J. (2010). Conversational Leadership: Thinking together for a change. Oxford Leadership Journal (March) 1: 2.

Page 7: Leading Change and Growth through the Power of Conversation

What makes a Google team effective? ... over two years we conducted 200+ interviews with Googlers (our employees) and looked at more than 250 attributes of 180+ active Google teams. We were pretty confident that we'd find the perfect mix of individual traits and skills necessary for a stellar team -- take one Rhodes Scholar, two extroverts, one engineer who rocks at AngularJS, and a PhD. Voila. Dream team assembled, right?We were dead wrong. Who is on a team matters less than how the team members interact, structure their work, and view their contributions. So much for that magical algorithm.We learned that there are five key dynamics that set successful teams apart from other teams at Google:

(Nov 2015) https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/

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Page 9: Leading Change and Growth through the Power of Conversation

Conversations that Influence

Show up

Listen up

Speak upLift up

and … Follow up …

Page 10: Leading Change and Growth through the Power of Conversation

Doug Conant turnaround CEO at Campbell’s Soup 2001-2011, author of Touchpoints

Page 11: Leading Change and Growth through the Power of Conversation
Page 12: Leading Change and Growth through the Power of Conversation

THE 9 COMMON BARRIERS TO COMMUNICATION

Page 13: Leading Change and Growth through the Power of Conversation

THE 9 COMMON BARRIERSTO COMMUNICATION

1: Inattention during conversations

Page 14: Leading Change and Growth through the Power of Conversation

2: Restricted information channels

THE 9 COMMON BARRIERSTO COMMUNICATION

Page 15: Leading Change and Growth through the Power of Conversation

THE 9 COMMON BARRIERSTO COMMUNICATION

3: Lack of feedback

Page 16: Leading Change and Growth through the Power of Conversation

4: A culture of not asking questions

THE 9 COMMON BARRIERSTO COMMUNICATION

Page 17: Leading Change and Growth through the Power of Conversation

5: Too much formality

THE 9 COMMON BARRIERSTO COMMUNICATION

Page 18: Leading Change and Growth through the Power of Conversation

6: Over-reliance on email

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7: Lack of role models

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8: Fear of emotion

THE 9 COMMON BARRIERSTO COMMUNICATION

Page 21: Leading Change and Growth through the Power of Conversation

9: Physical office layout

THE 9 COMMON BARRIERSTO COMMUNICATION

Page 22: Leading Change and Growth through the Power of Conversation

The Coaching Conversation

Page 23: Leading Change and Growth through the Power of Conversation

The Mentoring Conversation

Page 24: Leading Change and Growth through the Power of Conversation

The Delegation Conversation

Page 25: Leading Change and Growth through the Power of Conversation

The Visioning Conversation

Page 26: Leading Change and Growth through the Power of Conversation

The Encouraging Conversation

The key to bringing out the best in others is to express appreciation, acknowledge contribution, and celebrate achievements.

Baker & Warren - Conversations at Work

Page 27: Leading Change and Growth through the Power of Conversation

The Five Conversations FrameworkDate Topic Content Key Questions

Month 1 Climate review Job satisfaction, morale and communication

• How would you rate your current job satisfaction?• How would you rate morale?• How would you rate communication?

Month 2 Strengths and talents

Efficiently deploying strengths and talents

• What are your strengths and talents?• How can these strengths and talents be used in your current and

future roles in the organisation?

Month 3 Opportunities for growth

Improving performance and standards

• Where are opportunities for improved performance?• How can I assist you to improve your performance?

Month 4 Learning and development

Support and growth • What skills would you like to learn?• What learning opportunities would you like to undertake?

Month 5 Innovation and continuous improvement

Ways and means to improve the efficiency and effectiveness of the business

• What is the one way that you could improve your own working efficiency?

• What is the one way that we can improve our team’s operations?

Baker, T. (2013). The End of the Performance Review: A New Approach to Appraising Employee Performance

Page 28: Leading Change and Growth through the Power of Conversation

Powerful one-day workshop for

managers

[email protected]

[email protected]

Page 29: Leading Change and Growth through the Power of Conversation

Dr Tim [email protected] 0413 636 832 www.winnersatwork.com.au

20% discount

$39 RRPFor you today; $31.20 signed! Plus postage