Leadership and administrative dynamics sixth class

Leadership and Administrative DynamicsEckerd Fall 2010

Agenda

What is strategic planning? Defining vision, mission, goals, objectives, outputs, and units of service. How leaders guide staff in strategic planning exercises.

Strategic planning tools.

Predicting future behavior and prevention.

Read memos in class.

Strategic Planning

Program planning

PEST/SWOT

Logic Model

Planning Exercise

Memo Writing

Visioning

Analyzing

RelatingInventing

Enabling

• Visioning: Fostering individual and collective aspiration toward a shared vision

• Analyzing: Sense-making and strategic planning in complex and conflictual settings

• Relating: Building relationships and negotiating change across multiple stakeholders

• Inventing: Inventing new ways of working together – social and technical systems

• Enabling: Ensuring the tools and resources to implement and sustain the shared visions

Five Core Leadership Capabilities

Where does it go wrong?• Imposed vision•Acting on assumptions – not data- drive decision making

•Discounting or disregarding key stakeholders

• If it’s not broke, why change?•Forced internal competition for resources

Vision Statement What it is and what it is not

We seek a world of hope, tolerance and social justice, where poverty has been overcome and people live in dignity and security. CARE will be a global force and partner of choice within a worldwide movement dedicated to ending poverty. We will be known everywhere for our unshakeable commitment to the dignity of people.

Vision Statements continued

• We are committed to serving all youth who come to us, acknowledging our special commitment to the young adults of New York City. Our services will address the immediate needs of young people in crisis, and facilitate their transition to adulthood and self-sufficiency.

Vision Statements continued

•To be a national model for community engagement generating financial and voluntary contributions to meet local needs and make lasting improvement to our quality of life.

Elements of a Vision Statement•Big Picture•What we want to BECOME•Clear vision provides the road to a clear mission statement

•One statement•Statement is greater than what is possible

Mission Statement• Jazz at Lincoln Center is dedicated to inspiring and growing

audiences for jazz. With the world-renowned Jazz at Lincoln Center Orchestra and a comprehensive array of guest artists, Jazz at Lincoln Center advances a unique vision for the continued development of the art of jazz by producing a year-round schedule of performance, education and broadcast events for audiences of all ages. These productions include concerts, national and international tours, residencies, a jazz hall of fame and concert series, weekly national radio programs, television broadcasts, recordings, publications, an annual high school jazz band competition and festival, a band director academy, jazz appreciation curriculum for students, music publishing, children’s concerts and classes, lectures, adult education courses, student and educator workshops and interactive websites.

Mission Statements continued• We who recognize God's providence and

fidelity to His people are dedicated to living out His covenant among ourselves and those children we serve, with absolute respect and unconditional love. That commitment calls us to serve suffering children of the street, and to protect and safeguard all children. Just as Christ in His humanity is the visible sign of God's presence among His people, so our efforts together in the covenant community are a visible sign that effects the presence of God, working through the Holy Spirit among ourselves and our kids.

Mission Statements continued• CARE’s mission is to serve individuals and

families in the poorest communities in the world. Drawing strength from our global diversity, resources and experience, we promote innovative solutions and are advocates for global responsibility. We promote lasting change by:

• Strengthening capacity for self-help• Providing economic opportunity• Delivering relief in emergencies• Influencing policy decisions at all levels• Addressing discrimination in all its forms

Elements of a Mission Statement• This answers the question: What is our business?• Statement of purpose• Clearly establishes reason for being• Provides the road to establishing goals• Staff should agree with this statement of purpose

• Resources should be allocated based on the mission statement

• Should establish the organizational climate and culture

When a Mission Statement works…• Reconciles interests of a variety of departments, stakeholders and staff in general

• Motivates people to action• Should make people passionate about “their” work• Basis for strategic decision making

Components of a Mission Statement

Customers

Products or Services

Markets

Technology

Survival, Growth,

and Profitability

Philosophy

Self-concept

Concern for Public Image

Concern for Employees

STAKEHOLDERS

CEO

Community

Business Partners

Clients

Provider Community

Board of Directors

Employees

Communities of Practice• Groups of people who share a concern, a set of problems or a passion about a topic and who deepen their knowledge and expertise in this area by interacting on an ongoing basis.

External focus

Flexibility

Internal focus

Stability

Clan Culture

Values: Cooperation Consideration Agreement Fairness Social equality

Bureaucratic Culture

Values: Economy Formality Rationality Order Obedience

Adaptability Culture

Values: Creativity Experimentation Risk-taking Autonomy Responsiveness

Achievement Culture

Values: Competitiveness Perfectionism Aggressiveness Diligence Personal initiative

LEADERSHIP ANALYSISCulture and Values

Knowledge• Lives in the human act of knowing• Tacit as well as explicit• Social requiring multiple perspectives• Dynamic – rate of change in what we know and how we do it is accelerating

7 principles of Community Design• Design for evolution.• Open a dialogue between inside and outside perspectives.

• Invite different levels of participation.• Develop both public and private community spaces.

• Focus on value.• Combine familiarity and excitement.• Create a rhythm for the community

© 2005 Prentice Hall, Decision Support Systems and Intelligent Systems, 7th Edition, Turban, Aronson, and Liang

9-22

Knowledge• Explicit knowledge

• Objective, rational, technical• Examples, Policies, goals, strategies, papers, reports, directions• May be Codified • Easier to share

• Tacit knowledge• Subjective, cognitive, experiential learning• Highly personalized• Difficult to formalize• Harder to share

Group Exercise

• We will select two team leaders in class. Each leader will be given a subject. The role of the leader is to document and elicit from each member what was known individually and what greater knowledge was gained collectively.

Goals• Definition

• A statement that describes in broad terms what the client will do.

• Example• Client will reduce alcohol use.

Objectives• Definition

• A statement in specific and measurable terms that describes what the client will know or do.

• Example• 80% of clients will be alcohol free upon completion of the

program and six-months after.

Inputs Activities Outputs Short Term Goal

Long Term Goal

Inputs

Staff

Funding

Supplies

Activities

Program Development

TrainingCounseling

Meals Made

Outputs

Number of staff who can explain their role in the

program methodology

Number of trainings

Number of counseling sessions

Number of meals served

Short Term Outcomes

Motivation

LearningSkills

Attitudes

Long Term

Social

Behavior

Environmental Economic

Policies

Political

Strengths

Qualified Staff

Strong Board leadership

Good community relationships

WeaknessFunding sources unstableHigh turnoverPoor measurement of outcomes

OpportunitiesNew federal funding availableNew interest in homeless families

ThreatsRecession will worsen to depressionCompetition from for profit entitiesNeed exceeds ability to respond

SWOT Analysis

P E S T • Political• Economic• Social• Technological

• Break out session. Perform this test for the agency you work for and present it to the class.