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Veera Reddy Yannam DPTS – Ingram Micro India (P) Ltd [email protected] Microsoft Office Live Communications Server 2005
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Page 1: LCS 2005

Veera Reddy YannamDPTS – Ingram Micro India (P) [email protected]

Veera Reddy YannamDPTS – Ingram Micro India (P) [email protected]

Microsoft Office Live Communications Server 2005

Microsoft Office Live Communications Server 2005

Page 2: LCS 2005

AgendaAgenda

Collaboration and Productivity Challenges

Microsoft’s Vision for Integrated Communication

Live Communications Server Overview

Federation and Public IM Connectivity

Office Communicator 2005

Plan for Today and the Future

Page 3: LCS 2005

Geographic Disparity

Reduced Travel

Increased Telecommuti

ng

Time to Market

Pressures

Workers get 50%-75% of their information from

other people, but now must work with more people in

more locations(1)

275 million business travelers per year

In 2005, 80% of companies worldwide are expected to

have employees who telework(2)

Accelerating pace demands

real-time access to information and people

New Demanding Work Environments

Market Drivers

Aligning employees worldwide and

consistent communication with

customer and partners

Managing travel costs and the “overhead” of

travel downtime

Access to meetings and meeting resources while

outside the office

More productive and broad-reach processes

and solutions

Evidence Challenge

(1) Gartner Research, July 2002(2) Economist Intelligence Unit, July 2003

Page 4: LCS 2005

Email overload and mobile access needs growingEmail overload and mobile access needs growing

Working together is difficult Working together is difficult

Finding information and people is difficultFinding information and people is difficult

Accelerating pace demands real time access Accelerating pace demands real time access

Disconnected from process and projectsDisconnected from process and projects

Collaboration Has Its Own Challenges

Changing work climate driving new challenges

Collaboration Has Its Own Challenges

Changing work climate driving new challenges

Page 5: LCS 2005

IM/Email/ IM/Email/ TelephonyTelephonyAudio/Video and Audio/Video and Web ConferencingWeb Conferencing

Meeting WorkspacesMeeting WorkspacesTeam sitesTeam sites

Search Search info/peopleinfo/peopleNotifications/ Notifications/ AlertsAlerts

Flexible formsFlexible formsPortfolio Portfolio managementmanagement

Software And Services For Effective Collaboration

Collaboration as a set of pervasive services available in all products

Software And Services For Effective Collaboration

Collaboration as a set of pervasive services available in all products

Page 6: LCS 2005

Across Across NetworksNetworks

Across Across DevicesDevices

Application Application IntegrationIntegration

CalendariCalendaringng

Web & Video Web & Video ConferencingConferencing

InstantInstantMessagingMessaging

& VoIP& VoIP

E-MailE-Mail

Team Team WorkspacesWorkspaces

Identity Identity & Presence& Presence

End User Value:Unified familiar experienceRich-presence; multimodalFrom any device,

any application

IT Manager Value:Infrastructure simplificationConsolidationLow TCO

ISV & Developer Value:Standards-based platformRich API’s & Web servicesDeveloper tools

Integrated CommunicationsIntegrated Communications

Page 7: LCS 2005

By 2008 Enterprise Users will increase to 80%2

Why You Should CareGrowth in Real-Time Collaboration

Why You Should CareGrowth in Real-Time Collaboration

IM will surpass email use by 200820% of Enterprise Users use IM nowEnterprise Web

Conferencing use is expected to increase by 175% by 20081

Source: 1 - Frost & Sullivan; World Web Conferencing Markets 2004 2 - Radicati

Page 8: LCS 2005

What is Live Communications Server 2005?

What is Live Communications Server 2005?

Integration with Integration with desktop and LOB desktop and LOB

applicationsapplicationsExtensible platform Extensible platform

built on industry built on industry standardsstandards

Federation support and Federation support and MSN, AOL & Yahoo! MSN, AOL & Yahoo!

connectivityconnectivity

Enterprise-grade Enterprise-grade scalable and secure IM scalable and secure IM

solutionsolution

Page 9: LCS 2005

The convergence of enterprise applications, secure internal/external access and presence awareness

Encrypted communications between federated Encrypted communications between federated enterprises, partners, suppliers, and remote enterprises, partners, suppliers, and remote workers workers

Logging and archiving of IM traffic and content Logging and archiving of IM traffic and content for meeting compliance requirements like HIPPA for meeting compliance requirements like HIPPA & SOX& SOXIntegrated presence with Office System, Integrated presence with Office System, Windows SharePoint, Exchange and Active Windows SharePoint, Exchange and Active Directory with administration controls for per Directory with administration controls for per user feature and rights managementuser feature and rights management

Standards based platform (SIP/SIMPLE) allows for Standards based platform (SIP/SIMPLE) allows for integration with existing LOB and CRM appsintegration with existing LOB and CRM apps

Single client for IM, audio, video, data Single client for IM, audio, video, data collaboration, web conferencing, telephony and collaboration, web conferencing, telephony and Public IM contactsPublic IM contacts

Familiar and intuitive user interfaceFamiliar and intuitive user interface

     

What Does This Mean to You?What Does This Mean to You?

Secure Reach

Integrated

Easy-to-Use

Page 10: LCS 2005

Adding “Real-Time” to Microsoft OfficeEnabling Effective Collaboration

Adding “Real-Time” to Microsoft OfficeEnabling Effective Collaboration

More effective communication & collaboration

Rich Presence & Instant Messaging

Enhanced meetings

Integration with Microsoft Office

Page 11: LCS 2005

The Value of Secure ReachThe Value of Secure Reach

Enterprise BEnterprise BEnterprise AEnterprise A

LCS 2005LCS 2005

Office Communicator ClientOffice Communicator Client

LCS 2005LCS 2005

Office Communicator ClientOffice Communicator Client

MTLSMTLS

MTLSMTLSMTLSMTLS

LCS 2005 LCS 2005 Access ProxyAccess Proxy

Supply Chain ManagementFaster flow of information between suppliers and partners facilitates the efficient

procurement and allocation of resources, especially with companies in geographically disperse areas.

Customer ServiceSupport personnel can answer a question without having to disengage with the

customer to locate the resource that can help solve the issue .

SalesTime-sensitive business development situations can be enhanced by instantly

locating and communicating with the resources needed to solve the business issue.

Extending the value of presence and IM across the enterprise

LCS 2005 LCS 2005 Access ProxyAccess Proxy

Page 12: LCS 2005

No 3No 3rdrd party gateways party gateways requiredrequired

Sharing of presence infoSharing of presence info

On/off switch per On/off switch per Public IM network Public IM network

Logging and archivingLogging and archiving

Corporate identity Corporate identity managementmanagement

Rich Admin Controls Rich Admin Controls

Encryption of all messagesEncryption of all messages

Single Client Single Client ExperienceExperience

Icon/graphics supportIcon/graphics support

Internal & Public IM ContactsInternal & Public IM Contacts

Public IM Connectivity (PIC)Public IM Connectivity (PIC)Allowing LCS users to conduct business with MSN, AOL and Yahoo IM usersAllowing LCS users to conduct business with MSN, AOL and Yahoo IM users

Page 13: LCS 2005

Business Value of Live Communications Server 2005

Business Value of Live Communications Server 2005

Resolve work-related questions and issues faster

Overcome geographic and organization barriers

Increased Productivity

Reduced Telephony Expense

Reduced Cycle Time

Fast Return on Investment

Siemens saved $95 per conference call with integrated multi-client solution

Intel realized $25,000,000 in business value over three years by enabling connections between geographically dispersed teams

Fair Isaac decreased communication delays by 100 hours per year per person

Texas Tech saw a return on investment in 8 months due to better communication among faculty, students and staff

Page 14: LCS 2005

Microsoft Office Communicator 2005

Microsoft Office Communicator 2005

Page 15: LCS 2005

Platform Extensions Solutions Services

Multi-Party Voice / VideoHygiene

Financial News/ IM

Manufacturing/ SC

Public IM Connectivity Chat

Fax / SMSTelephony / PBX

CRM Integration

System Integrators

Integrated Conferencing

E-Learning

SessionBorder Control

Logging/Compliance/Reporting

Load Balancing

Backup

Web ClientAlerts

Mobile Client

Microsoft RTC Vibrant Partner CommunityMicrosoft RTC Vibrant Partner Community

RTC Hardware

Page 16: LCS 2005

Across Across NetworksNetworks

Across Across DevicesDevices

Application Application IntegrationIntegration

CalendariCalendaringng

Web & Video Web & Video ConferencingConferencing

InstantInstantMessagingMessaging

& VoIP& VoIP

E-MailE-Mail

Team Team WorkspacesWorkspaces

Identity Identity & Presence& Presence

End User Value:Unified familiar experienceRich-presence; multimodalFrom any device,

any application

IT Manager Value:Infrastructure simplificationConsolidationLow TCO

ISV & Developer Value:Standards-based platformRich API’s & Web servicesDeveloper tools

Integrated Communications RecapIntegrated Communications Recap

Page 17: LCS 2005

20032003 20042004

Serv

ice

Serv

ice

Clie

nt

Clie

nt

Pla

tform

Pla

tform

2006200620052005

Serv

er

Serv

er

LCS 2003 LCS 2003 LCS 2005LCS 2005

Windows Windows Messenger 5.0Messenger 5.0

CommunicatorCommunicator20052005

RTC v1.2RTC v1.2 RTC v2.0RTC v2.0

Next Gen ServerNext Gen Server

RTC v1.3RTC v1.3

Live Live Meeting Meeting

20032003

Live Meeting Live Meeting 20052005

Live Meeting Live Meeting 88

LCS 2005 SP1LCS 2005 SP1+ PIC+ PIC

CommunicatoCommunicator Web Clientr Web ClientWindows Windows

Messenger Messenger 5.15.1

Next Gen Next Gen CommunicatCommunicat

or or SIP IM/Presence ClientSIP IM/Presence ClientRich VoIP/Video endpointRich VoIP/Video endpointPBX IntegrationPBX IntegrationLM Audio integrationLM Audio integration

On-Premise Web On-Premise Web ConferencingConferencingMulti-Point Audio / VideoMulti-Point Audio / VideoBusiness Process Business Process IntegrationIntegration

Access to MSN, AOL, Yahoo!Access to MSN, AOL, Yahoo!Enhanced FederationEnhanced FederationEnhanced SPIM and URL Enhanced SPIM and URL FiltersFiltersCommunicator 2005 SupportCommunicator 2005 Support

Full Duplex VoIPFull Duplex VoIPWebcam Video & Webcam Video & Multimedia SupportMultimedia SupportEffective eLearning Effective eLearning MeetingsMeetings

RTC Software and Service RoadmapRTC Software and Service Roadmap

CommunicatoCommunicator Mobile Clientr Mobile Client

Group IMGroup IMRich PresenceRich PresenceAd-Hoc MeetingsAd-Hoc Meetings

Office IntegrationOffice IntegrationRich Content ManagementRich Content ManagementAudio IntegrationAudio IntegrationEnterprise & Partner SupportEnterprise & Partner Support

Page 18: LCS 2005

LCS 2005 ResourcesLCS 2005 Resources

http://www.microsoft.com/office/livecomm Documentation –Planning Guide

LCS Quick Start guides

LCS Deployment Guide

Window Messenger Resource Center

120-day trial download available

Customer Case Studies

Resource kit tools (compliments documentation)

Tool to Request Certificates

Federation Configuration Wizard

Configuration & Connection Validation Tool

Diagnostics Tool

Block List Manager Tool

Page 19: LCS 2005

Access Proxy Server PropertiesAccess Proxy Server Properties

OK Cancel Apply Help

Access Proxy Server

Allow Block

Configure this Access Proxy.

Allow remote users to access Live Communications servers

Proxy Security

Public Private

Federate with other domains

Compression Internal

General

Enable archiving disclaimer notification to federated users

Accept requests to any SIP domain

Server name:

Use default route to clearing house

Act as a clearing house

Advanced Options...

Enable enhanced federation

Support for Communicator Support for Communicator 20052005

Enhanced FederationEnhanced Federation

IM, Audio, Video, IM, Audio, Video, TelephonyTelephony

Enhanced SPIM controlEnhanced SPIM control

Simplified Admin Simplified Admin Controls Controls

Encryption of Encryption of messagesmessages

URL Blocking FilterURL Blocking Filter

Per user controlsPer user controls

Support for Public IMSupport for Public IM

Access Proxy Scale Access Proxy Scale

User Irene Smith PropertiesUser Irene Smith Properties

OK Cancel A pply Help

Enable Live Communications for this user

Live Communications

User sign-in name:

View/Edit…

Enable Federation

Enable Remote Access

Example: [email protected]

SIP URI: sip:[email protected]

Pool or Server:

Allow and Block list:

Enable Public Network connectivity

Archiving

Use Default Archive Settings

Archive All User Communications

Do Not Archive User Communications

Access Proxy Server PropertiesAccess Proxy Server Properties

General

OK Cancel Apply Help

BlockAllow

Specify the list of network providers hosting multiple SIP domains (represented as NP) such as clearing houses or public networks permitted to federate with your organization.

Allowed federated domains:

Add RemoveEdit

Provider Access Proxies

Proxy Security Public Private

Compression Internal

AOL AP.AOL.com

MSN AP.MSN.com

Provider

YAHOO AP.Yahoo.com

Live Communications Server 2005 SP1Live Communications Server 2005 SP1Extending the reach of IM and Presence to partners, suppliers and customersExtending the reach of IM and Presence to partners, suppliers and customers

Page 20: LCS 2005

Business Value of IM and PresenceBusiness Value of IM and PresenceResolve work-related questions and issues

faster

Accelerate business processes and response times

Reduced Cycle Time

Reduced Telephony Expense

Increased Productivity

Fast Return on Investment

Accelerate business processes such as sales, customer service, supply chain management and accounts receivable

Annual cost of international long-distance calls$500,000 x 15% reduced by IM= $75,000/yr

Average time saved using IM for quick answers, avoiding email and voice mail25% of phone time x 10% of workday = 2.5%10% of email time x 20% of workday = 2%4.5% productivity increase = 1.8 hrs/week pp

Cost savings = $2,250 per person per year

Page 21: LCS 2005

Microsoft Real Time CollaborationMicrosoft Real Time Collaboration

We understand productivity and communications software

Every day 400M users start their day with Microsoft Office Microsoft spent $6.8 billion in R&D in 2004Depth and breadth of collaboration portfolio

We offer choice and cost-efficiencyLow-cost solutionsServer-to-service continuumVibrant developer and partner community

We are your trusted business partnerLong-term vision, perseverance, and resourcesGlobal reach

Page 22: LCS 2005

EXIM vs. LCS 2005 w/ Communicator 2005

EXIM vs. LCS 2005 w/ Communicator 2005

FEATUREExchange IM

LCS 2005 w/ Messenger 5.1

LCS 2005 w/ Communicator 2005

Instant Messaging √ √ √

Encrypted IM (end-to-end) ▬ √ √

Archived IM ▬ √ √

Remote User IM (no VPN required) ▬ √ √

Federated IM (Share presence & IM w/ organizations)

▬ √ √

Public IM Connectivity (Yahoo!, MSN, AOL) ▬ ○ √

Multiparty Desktop Sharing ▬ ▬ √

Iterative Contact Search ▬ ▬ √

Exchange OOF Integrated into Presence ▬ ▬ √

Save to email (email of chat sent to you) ▬ ▬ √

Conference Call Initiation w/ Conf. Provider ▬ ▬ √

Telephone Call Control & Routing from Desktop ▬ ▬ √√ Includes best experience | ○ May include a subset of functionality | ▬ Not implemented w/o 3rd party

Page 23: LCS 2005

EIM vs. LCS 2005 w/ Communicator 2005

EIM vs. LCS 2005 w/ Communicator 2005

√ Includes best experience | ○ May include a subset of functionality | ▬ Not implemented w/o 3rd party

FEATUREExchange IM

LCS 2005 w/ Messenger 5.1

LCS 2005 w/ Communicator 2005

Enterprise Scale (Pool supports 100k users) ▬ √ √

Load Balancing, Clustering & Failover ▬ √ √

SIP Protocol Standard Compliance ▬ √ √

SIMPLE Protocol Standard Compliance ▬ √ √

Client Lockdown w/ Group Policy ○ √ √

Support for Microsoft Operations Manager ▬ √ √

Server and Client APIs (customization & automation)

▬ √ √

Part of the Microsoft Vision & Strategy ▬ ○ √

Server-side Roaming Contacts ▬ √ √

Enhanced Presence w/ Offline Status ▬ ▬ √

More than 150 Contacts ▬ √ √

Page 24: LCS 2005

Telephony Integration PartnersTelephony Integration Partners

Partner support required for telephony integration capabilities

Current partners includeSiemens

Genesys

Mitel

BroadSoft

Partners expected to increase by RTM

Page 25: LCS 2005

SIP IM/Presence And Telephony Infrastructures Side By SideSIP IM/Presence And Telephony Infrastructures Side By Side

LCS 2005LCS 2005

[email protected]@company.com

[email protected]@company.com

ADAD

SIP ProxySIP Proxy

PBX PBX DirectoryDirectory

Telephone Telephone Presence StorePresence Store

PBXPBX

PSTN GatewayPSTN Gateway

SIPSIP Proprietary SignalingProprietary Signaling

LDA

PLD

AP

SIP/CSTA SIP/CSTA GatewayGateway

Service

Pro

vider

Network

PSTN Conference Bridge/CENTREX

Telephony Integration*Telephony Integration*

*PBX integration and PSTN conferencing integration will require the purchase of a LCS Telephony CAL.

Page 26: LCS 2005

Live Communications Server EE Enterprise Edition Topologies

Live Communications Server EE Enterprise Edition Topologies

SQLSQL

RemoteRemote UsersUsers

Access ProxyAccess Proxy

LCS 2005 EELCS 2005 EE LCS 2005 EELCS 2005 EE

Load BalancerLoad Balancer

LCS 2005 EELCS 2005 EE LCS 2005 EELCS 2005 EE

Two Tiered ArchitectureOver 120k users in single pool SQL database stores user infoAuthenticated identity via AD

Scale outWith additional EE servers

Remote User AccessNo VPN required

Federate Outside FirewallsWith Access Proxy

For Higher AvailabilityFront End fail-over supportOptional SQL clustering

SQLSQL

SQL Cluster (optional)

Page 27: LCS 2005

Remote Remote UsersUsers

Access ProxyAccess Proxy

Single Server ArchitectureSupports up to 15k usersUser’s data stored in MSDE Authenticated identity in AD

Add Logging & ArchivingSQL Server

Remote User Access No VPN required

Federate Outside FirewallVia Access Proxy

LCS ClientsLCS Clients

LCS 2005 SELCS 2005 SE

Logging/ArchivingLogging/ArchivingServerServer

SQL

Live Communications Server SEStandard Edition Basic Topology

Live Communications Server SEStandard Edition Basic Topology

LCS 2005 Standard LCS 2005 Standard Edition EnvironnentEdition Environnent

Page 28: LCS 2005

Live Communications Server 2005 ‘Direct’ Federation with IM and Presence Between OrganizationsLive Communications Server 2005

‘Direct’ Federation with IM and Presence Between Organizations

Manage connected environments to 2 or more organizationsAbility to specify shared certificates and user access

Access Proxy is Key component

Enterprise BEnterprise BEnterprise AEnterprise A

LCS LCS 20052005

Office Communicator ClientOffice Communicator Client

LCS LCS 20052005

Office Communicator ClientOffice Communicator Client

LCS 2005 LCS 2005 Access ProxyAccess ProxyLCS 2005 LCS 2005

Access ProxyAccess Proxy

MTLSMTLS

MTLSMTLSMTLSMTLS

Page 29: LCS 2005

LCS 2005LCS 2005ClearinghouseClearinghouse

LCS LCS 20052005

Live Communications Server 2005’Clearinghouse’ Federation - Automotive Industry Example)

Live Communications Server 2005’Clearinghouse’ Federation - Automotive Industry Example)

Automobile Automobile ManufacturerManufacturer

(LCS 2005 Enterprise)(LCS 2005 Enterprise)

Office Communicator ClientsOffice Communicator Clients

Windshield Manufactu

rer

Tire Supplier

Audio Supplier

Central point of managementAllows for enterprise to have ONE connection to clearinghouse vs. multiple connections to multiple organizations (Clearinghouse serves as router to other organizations)

LCS 2005LCS 2005LCS 2005 LCS 2005

Access ProxyAccess ProxyLCS 2005 LCS 2005

Access ProxyAccess ProxyLCS 2005 LCS 2005

Access ProxyAccess Proxy

MTLSMTLS MTLSMTLSMTLSMTLS MTLSMTLS

Page 30: LCS 2005

Enterprise AEnterprise A

User AUser A

Remote User Scenario (Without VPN)

Remote User Scenario (Without VPN)

LCS 2005 LCS 2005 Access ProxyAccess Proxy

LCS LCS 20052005

User CUser C

User BUser B

User EUser E

User DUser DUser FUser F

• SIP over TLS tunneling via port 5061 or 443• No VPN required, authentication at the Access Proxy

Office Communicator Clients

MTLSMTLSTLSTLS

Page 31: LCS 2005

Microsoft Office Live MeetingMicrosoft Office Live MeetingLive Meeting is the effective meeting solution that enables you to work together successfully no matter where you are.

Familiar and easy to use for organizers, presenters, meeting attendees and administrators

Familiar and easy to use for organizers, presenters, meeting attendees and administrators

Easy-to-Use

Collaborate in a convenient, online environment with your existing desktop tools, audio, scheduling, and other systems

Collaborate in a convenient, online environment with your existing desktop tools, audio, scheduling, and other systemsIntegrated

From small, collaborative meetings or training to large events with thousands of participants, your audience will be engaged in a powerful virtual meeting room environment

From small, collaborative meetings or training to large events with thousands of participants, your audience will be engaged in a powerful virtual meeting room environmentInteractive

Page 32: LCS 2005

New in Live Meeting 2005New in Live Meeting 2005

Audio Conference Call ControlsOne-Click Content ControlsParticipant ControlsMeeting LobbyIntranet Portal

Audio Conference Call ControlsOne-Click Content ControlsParticipant ControlsMeeting LobbyIntranet Portal

Easy-to-Use

Microsoft Office IntegrationEnhanced Outlook Integration Integrated Audio Broadcast

Microsoft Office IntegrationEnhanced Outlook Integration Integrated Audio Broadcast

Integrated

PowerPoint Viewer Document ViewerEnhanced Application & Desktop Sharing

PowerPoint Viewer Document ViewerEnhanced Application & Desktop SharingInteractive

Page 33: LCS 2005

Live Meeting Drives Results

Live Meeting Drives Results

MoreEffectiveEventsPositive

ROIReducedTravel

HigherProductivity

Competitive Advantage

EventsCommunicate

with Thousands in

a Single Event

TrainingGet Employees, Customers and Partners Up-

to- Speed

Collaborative Meetings

Work Together in Real Time Regardless of

Location

Page 34: LCS 2005

Live Meeting

Live Meeting Business Value

Live Meeting Business Value

Travel

Extend Your Reach: Collaborate worldwide in real time to align your employees and improve customer satisfaction

Do More With Less: Drive more leads, close more deals, and train employees fasterSave Time and Money: Reduce travel-related costs and downtime. Share information easily and execute quickly

Airfare x 2 $2,0001 Day Out of Office x 2 $2,000Meals, Transport, etc. $200Lodging x 2 $300Total for 2-hr. Meeting =$4,500

Vs.

Page 35: LCS 2005

Copyright ©2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.