ElevenPaths [email protected] elevenpaths.com User guide for the Latch Dashboard Version 7.1 – November 2016 ElevenPaths, radical and disruptive innovation in security solutions
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ElevenPaths [email protected] elevenpaths.com
User guide for the Latch Dashboard
Version 7.1 – November 2016
ElevenPaths, radical and disruptive innovation in security solutions
User guide for the Latch Dashboard V.7.1 – November 2016
Page 2 of 11 2016 © Telefónica Digital España, S.L.U. All Rights Reserved.
TABLE OF CONTENT
1 Introduction ................................................................................................................ 3
2 Information displayed on the dashboard ..................................................................... 4
2.1 Summary of Latch usage by users ............................................................................................ 4
2.2 Users and status requests ........................................................................................................ 5
2.3 Current setup of Latch on the devices ...................................................................................... 7
3 Resources .................................................................................................................. 10
User guide for the Latch Dashboard V.7.1 – November 2016
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1 Introduction
The dashboard is used to display information on the Latch usage made of users who have paired the application. Thanks to the dashboard, the administrator can directly and globally monitor the usage statistics of Latch with its application.
The dashboard displays a variety of information that is subject to continuous change because users constantly use Latch.
To access the dashboard the administrator should access Latch with their username and password (https://latch.elevenpaths.com/developerArea), and then click the “Dashboard” button of the available application.
Figure 01: Dashboard access.
Each application is independent from the others and has its own dashboard.
User guide for the Latch Dashboard V.7.1 – November 2016
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2 Information displayed on the dashboard
Once the user has accessed the dashboard they can view a variety of information organized into graphs.
The dashboard is divided into sections that are clearly differentiated by the information they display, although this information is intimately related.
The upper portion displays a summary of the most relevant information, this data can also be viewed in other parts of the dashboard. Immediately under this summary there are two graphs that display more detailed information on user and status requests made to Latch. Finally, in the lower section, statistics are shown on how Latch is configured on all of the devices on which it is installed.
Figure 02: General dashboard view.
2.1 Summary of Latch usage by users
The upper section of the screen contains 4 clearly differentiated elements, which display the main indicators listed under other sections.
Figure 03: General view of the upper section.
Application name and icon: The first element identifies the application whose data is displayed (My Joomla Plugin in this case), and clicking on it allows access to the application edit screen. From that screen, for example, the icon and name can be changed or internal operations can be added.
User guide for the Latch Dashboard V.7.1 – November 2016
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Users: Indicates the total number of users that have the application paired with Latch at that time.
Requests while locked: Indicates the number of status requests received by Latch while it was "locked". That is, this indicator displays the number of times that Latch has locked access to application users. This number includes fraudulent access attempts, as well as access attempts by the user to the locked application.
Latches locked right now: Displays the number of users that currently have the application with the Latch "locked" on their mobile device.
2.2 Users and status requests
The center of the screen contains more detailed information and graphics that display the progress of users and the status requests made to the application over time.
Figure 04: General view of the center section.
Users. Displays a graph with columns indicating the progress of users over time who have paired or unpaired the application with Latch over the past 15 days. Each column refers to a specific day, the last column displays information on the current day. Each column displays the number of users that have paired the application that day, and the number that have unpaired.
These columns can have a positive portion that refers to the users that have been added to the application (upper portion of the column), and a negative portion that refers to those who have been removed (negative portion of the column).
Under this graph, aggregated data referent to users is listed. All of these data started being calculated when the application was created and are still being calculated at this time:
Total additions (pairings) until today's date: This is the number of users that have paired
the application since it was created until today.
Total removals (unpairings) until today's date: This is the number of users that have
unpaired the application since it was created until today's date.
Total users currently paired: This is the number of users that are currently paired, (that is,
the difference between the two previously mentioned figures).
User guide for the Latch Dashboard V.7.1 – November 2016
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For example, in the following image we can see that 2 days ago (column number 14) approximately 850 users were added (upper section of the column), and that same day approximately 300 users were removed (lower section of the column).
On the following day (column 15), no user paired or unpaired. Finally, on today's date (column 16) approximately 1,000 users were added and approximately 600 were removed. In the aggregated data displayed below the graph, we can see the summary of the situation on today's date.
Figure 05: Graph corresponding to the paired and unpaired users.
Status requests. Its operation is similar to that shown above. It displays the progress of status requests made through the application to the Latch service over time. It indicates the number of accesses to the application that have occurred each day by users that are using Latch, as well as the status ("locked" or "unlocked") that these users had in Latch at the time of access. When the status was "unlocked" the user was able to access or use the application. When the status was "locked", the user was not able to access or use the application. This may be the result of access attempts by the user to the locked application, or fraudulent access attempts.
In the same way as in the previous graph, it collects data from the past 15 days and the last part of the graph corresponds to the current day.
The graph also displays the aggregated data referent to access attempts by the users that are using Latch with the application. All of these data started being calculated when the application was created and are still being calculated at this time:
Total requests: Displays the total number of status requests made by the application to
Latch (that is, it indicates the number of access attempts)
"Locked" Latch requests: Displays the total number of status requests made by the
application at times when the user had Latch "locked". It's important to observe this
User guide for the Latch Dashboard V.7.1 – November 2016
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indicator: a low number may be due to access attempts by actual users, but a very high
sudden increase may be indicative of an attack on the application.
% compared with the total: Displays the percentage of requests while Latch is "locked"
compared with the total requests that have occurred. This indicator simplifies the
monitoring of denied access attempts.
Figure 06: Graph corresponding to access attempts by paired users.
In the above image we can see that today there were approximately 18,500 access attempt, in 5,000 the application was locked and in 13,500 the application was unlocked. Yesterday (column 15), there were no access attempts, and during previous days there have been disproportionate access attempts.
2.3 Current setup of Latch on the devices
The lower portion of the screen contains 2 elements with information on how Latch is set up on all of the devices on which it is installed.
Figure 07: Graph corresponding to access attempts by paired users.
User guide for the Latch Dashboard V.7.1 – November 2016
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Latch status at this time. Displays the 3 potential statuses of the application on Latch ("locked", "unlocked" and "Scheduled Mode"), and the number of users that are using each one of these currently. The number of "locked Latches" is also displayed in the upper portion.
Figure 08: Information on the Latch status in all of the devices.
Figure 09: Locked service. Figure 10: Scheduled Lock. Figure 11: Unlocked service.
"One-time password" and "Autolock". Displays the number of users that are using the "One-time password" and "Autolock" options.
Figure 12: Information on the use of Latch options on all of the devices.
User guide for the Latch Dashboard V.7.1 – November 2016
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Figure 13: One-time password. Figure 14: Setting up the "Autolock by time".
Figure 15: Autolock by time.
User guide for the Latch Dashboard V.7.1 – November 2016
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3 Resources
For more information about how to use Latch and testing more free features, please refer to the user guide in Spanish and English:
1. Guía del usuario de Latch con Nevele Bank. 2. Latch user´s guide for Nevele Bank.
You can also access the following constantly expanded documentation:
Manuals in Spanish and English for integrating and using Latch with the available plugins, at the Latch website and via the ElevenPaths Slideshare channel.
Videos with subtitles in Spanish and English for integrating and using Latch with the available plugins on ElevenPaths' YouTube and Vimeo channels.
Manuals for integrating and using Latch in the organizations that have already implemented it (Movistar, Tuenti, UNIR, USAL, etc.), at the Latch website and via the ElevenPaths Slideshare channel.
Information about Latch API at the Latch website.
User guide for the Latch Dashboard V.7.1 – November 2016
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The information disclosed in this document is the property of Telefónica Digital España, S.L.U. (“TDE”) and/or any other entity within Telefónica Group and/or its licensors. TDE and/or any Telefonica Group entity or TDE’S licensors reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use and sales rights thereto, except to the extent said rights are expressly granted to others. The information in this document is subject to change at any time, without notice.
Neither the whole nor any part of the information contained herein may be copied, distributed, adapted or reproduced in any material form except with the prior written consent of TDE.
This document is intended only to assist the reader in the use of the product or service described in the document. In consideration of receipt of this document, the recipient agrees to use such information for its own use and not for other use.
TDE shall not be liable for any loss or damage arising out from the use of the any information in this document or any error or omission in such information or any incorrect use of the product or service. The use of the product or service described in this document are regulated in accordance with the terms and conditions accepted by the reader.
TDE and its trademarks (or any other trademarks owned by Telefonica Group) are registered service marks.
PUBLICATION:
November 2016
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At ElevenPaths we have our own way of thinking when we talk about security. Led by Chema Alonso, we are a team of experts who are passionate about their work, who are eager to redefine the industry and have great experience and knowledge about the security sector.
Security threats in technology evolve at an increasingly quicker and relentless pace. Thus, since June 2013, we have become a startup company within Telefónica aimed at working in an agile and dynamic way, transforming the concept of security and, consequently, staying a step ahead of our attackers.
Our head office is in Spain, but we can also be found in the UK, the USA, Brazil, Argentina and Colombia.
If you wish to know more about us, please contact us at:
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