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Latch Dashboard english

Jul 13, 2015

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Technology

  • ElevenPaths, radical and disruptive innovation in security solutions

    ElevenPaths [email protected] elevenpaths.com

    User guide for the Latch Dashboard

    Version 4.1 January 2015

  • User guide for the Latch Dashboard V.4.1 January 2015

    Page 2 of 11 2015 Telefnica Digital Identity & Privacy, S.L.U. All Rights Reserved.

    TABLE OF CONTENT

    1 Introduction ................................................................................................................ 3

    2 Information displayed on the dashboard ..................................................................... 4

    2.1 Summary of Latch usage by users ............................................................................................ 4

    2.2 Users and status requests ........................................................................................................ 5

    2.3 Current setup of Latch on the devices ...................................................................................... 7

    3 Resources .................................................................................................................. 10

  • User guide for the Latch Dashboard V.4.1 January 2015

    Page 3 of 11 2015 Telefnica Digital Identity & Privacy, S.L.U. All Rights Reserved.

    1 Introduction

    The dashboard is used to display information on the Latch usage made of users who have paired the application. Thanks to the dashboard, the administrator can directly and globally monitor the usage statistics of Latch with its application.

    The dashboard displays a variety of information that is subject to continuous change because users constantly use Latch.

    To access the dashboard the administrator should access Latch with their username and password (https://latch.elevenpaths.com/developerArea), and then click the Dashboard button of the available application.

    Figure 01: Dashboard access.

    Each application is independent from the others and has its own dashboard.

  • User guide for the Latch Dashboard V.4.1 January 2015

    Page 4 of 11 2015 Telefnica Digital Identity & Privacy, S.L.U. All Rights Reserved.

    2 Information displayed on the dashboard

    Once the user has accessed the dashboard they can view a variety of information organized into graphs.

    The dashboard is divided into sections that are clearly differentiated by the information they display, although this information is intimately related.

    The upper portion displays a summary of the most relevant information, this data can also be viewed in other parts of the dashboard. Immediately under this summary there are two graphs that display more detailed information on user and status requests made to Latch. Finally, in the lower section, statistics are shown on how Latch is configured on all of the devices on which it is installed.

    Figure 02: General dashboard view.

    2.1 Summary of Latch usage by users

    The upper section of the screen contains 4 clearly differentiated elements, which display the main indicators listed under other sections.

    Figure 03: General view of the upper section.

    Application name and icon: The first element identifies the application whose data is displayed (My Joomla Plugin in this case), and clicking on it allows access to the application edit screen. From that screen, for example, the icon and name can be changed or internal operations can be added.

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    Users: Indicates the total number of users that have the application paired with Latch at that time.

    Requests while locked: Indicates the number of status requests received by Latch while it was "locked". That is, this indicator displays the number of times that Latch has locked access to application users. This number includes fraudulent access attempts, as well as access attempts by the user to the locked application.

    Latches locked right now: Displays the number of users that currently have the application with the Latch "locked" on their mobile device.

    2.2 Users and status requests

    The center of the screen contains more detailed information and graphics that display the progress of users and the status requests made to the application over time.

    Figure 04: General view of the center section.

    Users. Displays a graph with columns indicating the progress of users over time who have paired or unpaired the application with Latch over the past 15 days. Each column refers to a specific day, the last column displays information on the current day. Each column displays the number of users that have paired the application that day, and the number that have unpaired.

    These columns can have a positive portion that refers to the users that have been added to the application (upper portion of the column), and a negative portion that refers to those who have been removed (negative portion of the column).

    Under this graph, aggregated data referent to users is listed. All of these data started being calculated when the application was created and are still being calculated at this time:

    Total additions (pairings) until today's date: This is the number of users that have paired

    the application since it was created until today.

    Total removals (unpairings) until today's date: This is the number of users that have

    unpaired the application since it was created until today's date.

    Total users currently paired: This is the number of users that are currently paired, (that is,

    the difference between the two previously mentioned figures).

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    For example, in the following image we can see that 2 days ago (column number 14) approximately 850 users were added (upper section of the column), and that same day approximately 300 users were removed (lower section of the column).

    On the following day (column 15), no user paired or unpaired. Finally, on today's date (column 16) approximately 1,000 users were added and approximately 600 were removed. In the aggregated data displayed below the graph, we can see the summary of the situation on today's date.

    Figure 05: Graph corresponding to the paired and unpaired users.

    Status requests. Its operation is similar to that shown above. It displays the progress of status requests made through the application to the Latch service over time. It indicates the number of accesses to the application that have occurred each day by users that are using Latch, as well as the status ("locked" or "unlocked") that these users had in Latch at the time of access. When the status was "unlocked" the user was able to access or use the application. When the status was "locked", the user was not able to access or use the application. This may be the result of access attempts by the user to the locked application, or fraudulent access attempts.

    In the same way as in the previous graph, it collects data from the past 15 days and the last part of the graph corresponds to the current day.

    The graph also displays the aggregated data referent to access attempts by the users that are using Latch with the application. All of these data started being calculated when the application was created and are still being calculated at this time:

    Total requests: Displays the total number of status requests made by the application to

    Latch (that is, it indicates the number of access attempts)

    "Locked" Latch requests: Displays the total number of status requests made by the

    application at times when the user had Latch "locked". It's important to observe this

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    indicator: a low number may be due to access attempts by actual users, but a very high

    sudden increase may be indicative of an attack on the application.

    % compared with the total: Displays the percentage of requests while Latch is "locked"

    compared with the total requests that have occurred. This indicator simplifies the

    monitoring of denied access attempts.

    Figure 06: Graph corresponding to access attempts by paired users.

    In the above image we can see that today there were approximately 18,500 access attempt, in 5,000 the application was locked and in 13,500 the application was unlocked. Yesterday (column 15), there were no access attempts, and during previous days there have been disproportionate access attempts.

    2.3 Current setup of Latch on the devices

    The lower portion of the screen contains 2 elements with information on how Latch is set up on all of the devices on which it is installed.

    Figure 07: Graph corresponding to access attempts by paired users.

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    Latch status at this time. Displays the 3 potential statuses of the application on Latch ("locked", "unlocked" and "Scheduled Mode"), and the number of users that are using each one of these currently. The number of "locked Latches" is also displayed in the upper portion.

    Figure 08: Information on the Latch status in all of the devices.

    Figure 09: Locked service. Figure 10: Scheduled Lock. Figure 11: Unlocked service.

    "One-time password" and "Autolock". Displ