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Laptops Unleashed Laptops Unleashed Going Wireless in Your Going Wireless in Your Library Library Carol Frost Carol Frost Peninsula Library System Peninsula Library System
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Laptops Unleashed

Feb 22, 2016

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Laptops Unleashed. Going Wireless in Your Library Carol Frost Peninsula Library System. What is “Wireless”. Allows a user to connect to the Internet or other networked resources without having to be plugged in to the network by a cable. It uses radio waves, much like a cell phone - PowerPoint PPT Presentation
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Page 1: Laptops Unleashed

Laptops UnleashedLaptops UnleashedGoing Wireless in Your LibraryGoing Wireless in Your Library

Carol FrostCarol FrostPeninsula Library SystemPeninsula Library System

Page 2: Laptops Unleashed

What is “Wireless”What is “Wireless”• Allows a user to connect to the Internet or Allows a user to connect to the Internet or

other networked resources without having to other networked resources without having to be plugged in to the network by a cable.be plugged in to the network by a cable.

• It uses radio waves, much like a cell phoneIt uses radio waves, much like a cell phone

• A user can roam around the library with his A user can roam around the library with his or her own laptop. All they need is a wireless or her own laptop. All they need is a wireless card on their laptop.card on their laptop.

• The library purchases wireless equipment.The library purchases wireless equipment.

Page 3: Laptops Unleashed

Who is Using WirelessWho is Using Wireless

Number of hotspots in….Number of hotspots in….

• 4968 - US cafes4968 - US cafes• 1692 - California Cafes 1692 - California Cafes • 1037 - California shopping malls1037 - California shopping malls• 682 - California hotels 682 - California hotels • 882 - California restaurants882 - California restaurants

Source: San Jose Mercury Source: San Jose Mercury

NewsNews

Page 4: Laptops Unleashed

Who is Using Wireless?Who is Using Wireless? “ “Seattle and the Bay Area are the most Seattle and the Bay Area are the most

‘unwired cities’ in the United States – ‘unwired cities’ in the United States – top spots for computer junkies who top spots for computer junkies who send e-mail and surf the Web at send e-mail and surf the Web at restaurants, libraries or public plazas.”restaurants, libraries or public plazas.”

San Jose Mercury News, June 7, 2005 San Jose Mercury News, June 7, 2005

Page 5: Laptops Unleashed

Who is Using Wireless?Who is Using Wireless?“ “ An East Bay transit agency is looking to install An East Bay transit agency is looking to install

free wireless Internet service on its transbay free wireless Internet service on its transbay buses as early as this fall, a move that could buses as early as this fall, a move that could make it one of the first mass transit agencies make it one of the first mass transit agencies to provide the service to commuters….half of to provide the service to commuters….half of its fleet of transbay buses, about 40 buses its fleet of transbay buses, about 40 buses focusing on commuters and rush-hour riders, focusing on commuters and rush-hour riders, will have WiFi access..”will have WiFi access..”

• San Jose Mercury News, July 5, 2005San Jose Mercury News, July 5, 2005

Page 6: Laptops Unleashed

Libraries and WirelessLibraries and Wireless 98.9% of all public libraries offer public access to 98.9% of all public libraries offer public access to

computers and the Internetcomputers and the Internet

18% of public libraries currently offer wireless18% of public libraries currently offer wireless

Visits to public libraries have more than doubled Visits to public libraries have more than doubled to 1.2 billion annually in the past 12 yearsto 1.2 billion annually in the past 12 years

21% plan to implement wireless in the next year21% plan to implement wireless in the next year

Source: American Library AssociationSource: American Library Association

Page 7: Laptops Unleashed

Silicon Valley Library System – Silicon Valley Library System – Wireless Inventory (9/2005)Wireless Inventory (9/2005)

• Los Gatos Library– no Los Gatos Library– no • Mountain View Library – no Mountain View Library – no • Palo Alto Libraries – in processPalo Alto Libraries – in process• San Jose Public Libraries – San Jose Public Libraries –

– King library: SJSU students, full w/ authenticationKing library: SJSU students, full w/ authentication– Public at King: only library resources, like databasesPublic at King: only library resources, like databases– Pilot project at 2 branchesPilot project at 2 branches

• Santa Clara City Library - yesSanta Clara City Library - yes• Sunnyvale City Library - noSunnyvale City Library - no• Santa Clara County – in processSanta Clara County – in process

Page 8: Laptops Unleashed

Why Wireless?Why Wireless?• More demand for the Internet than can More demand for the Internet than can

meet with wired networkmeet with wired network

• Not just to provide ‘free Internet’ – Not just to provide ‘free Internet’ – libraries want patrons to use their many libraries want patrons to use their many services, such as great databases like services, such as great databases like Morningstar and Consumer Checkbook Morningstar and Consumer Checkbook for freefor free

• Inability to wire in old buildingsInability to wire in old buildings

• Staff wireless for roamingStaff wireless for roaming

Page 9: Laptops Unleashed

Why Patrons Like ItWhy Patrons Like It• Don’t have to wait for a terminalDon’t have to wait for a terminal• Feel safe when performing personal tasks, such Feel safe when performing personal tasks, such

as online banking or reading email– no one else as online banking or reading email– no one else will use their computerwill use their computer

• Can do research on sensitive topics without Can do research on sensitive topics without someone looking over their shoulder someone looking over their shoulder

• Can work on any document on their laptopCan work on any document on their laptop• It’s comfortable – can sit anywhere in libraryIt’s comfortable – can sit anywhere in library• It’s free - most cafes charge by the hourIt’s free - most cafes charge by the hour• It’s quietIt’s quiet• The network is fastThe network is fast

Page 10: Laptops Unleashed

Pieces and PartsPieces and Parts

1.1. Wireless antenna for laptopWireless antenna for laptop2.2. Wireless access point for libraryWireless access point for library3.3. Access to Internet Access to Internet

• can be via local networkcan be via local network• can bypass local network by purchasing can bypass local network by purchasing

access from outside provideraccess from outside provider

Page 11: Laptops Unleashed

A Typical Setup For WirelessA Typical Setup For Wireless

Page 12: Laptops Unleashed

How Wireless Internet Access How Wireless Internet Access WorksWorks

1.1. Patron turns on laptop Patron turns on laptop

2.2. Wireless signal goes to wireless access point Wireless signal goes to wireless access point

3.3. Wireless “request” is transmitted on library’s wired network Wireless “request” is transmitted on library’s wired network to serverto server

4.4. Patron receives a temporary network address on library Patron receives a temporary network address on library network network

5.5. Library server forwards patron “request” to InternetLibrary server forwards patron “request” to Internet

6.6. Web page is returned to server Web page is returned to server

7.7. Server passes web page to patron over wireless networkServer passes web page to patron over wireless network

Page 13: Laptops Unleashed

ConsiderationsConsiderations What is your budget?What is your budget? What is your current network setup?What is your current network setup? Can your current configuration support Can your current configuration support

increased network traffic?increased network traffic? Do you have someone who can monitor the Do you have someone who can monitor the

wireless network and troubleshoot it?wireless network and troubleshoot it? Do you have a technology staff?Do you have a technology staff? How will you fund this – both the one-time How will you fund this – both the one-time

and recurring costsand recurring costs

Page 14: Laptops Unleashed

Different Philosophies of Different Philosophies of Wireless for LibrariesWireless for Libraries

Wireless is a basic service and should Wireless is a basic service and should remain free and open to the public. There remain free and open to the public. There is no charge or authentication needed for is no charge or authentication needed for a patron to use wireless.a patron to use wireless.

Wireless is a resource which should be Wireless is a resource which should be limited to patrons. Patrons need to limited to patrons. Patrons need to authenticate using their barcode when authenticate using their barcode when logging onto the library wireless network.logging onto the library wireless network.

Page 15: Laptops Unleashed

Peninsula Library SystemPeninsula Library SystemBackgroundBackground

• PLS is a joint powers, formed about 30 years PLS is a joint powers, formed about 30 years ago. ago.

• There are 32 libraries, who all share one catalog. There are 32 libraries, who all share one catalog. Libraries include public, 3 community colleges. Libraries include public, 3 community colleges.

• Network is shared with the San Mateo County Network is shared with the San Mateo County Community College District. Community College District.

• Network decisions are made in collaboration with Network decisions are made in collaboration with the College District.the College District.

• One IT Department for the entire network which One IT Department for the entire network which makes technology decisions system-widemakes technology decisions system-wide

Page 16: Laptops Unleashed

PLS Wireless – Nuts & BoltsPLS Wireless – Nuts & Bolts• Use Cisco wireless product with advanced Use Cisco wireless product with advanced

management featuresmanagement features• 1-4 access points needed per library1-4 access points needed per library• 420 wireless users per month at large libraries420 wireless users per month at large libraries• Patrons have unrestricted access to InternetPatrons have unrestricted access to Internet• Wired and wired network bandwidth usage isWired and wired network bandwidth usage is

– monitored monitored – limitedlimited

Page 17: Laptops Unleashed

Santa Clara CountySanta Clara County• 8 libraries in County network from Los Alto to 8 libraries in County network from Los Alto to

GilroyGilroy• One IT Department for networkOne IT Department for network• Considering Blue Socket and Cisco Considering Blue Socket and Cisco • Will use external DSL line for the networkWill use external DSL line for the network• Patron will need to validate with barcodePatron will need to validate with barcode• Children’s room will be filtered (per their Internet Children’s room will be filtered (per their Internet

policy) policy) • Will limit by bandwidth and feature such a mass Will limit by bandwidth and feature such a mass

uploadinguploading

Page 18: Laptops Unleashed

General Issues About Wireless in General Issues About Wireless in LibrariesLibraries

• Metal bookshelves may interfere with Metal bookshelves may interfere with connectivityconnectivity

• Older buildings may present challenges with Older buildings may present challenges with thick walls thick walls

• Library budget reductions for last several Library budget reductions for last several yearsyears

• May use City IT staff. Library’s projects may May use City IT staff. Library’s projects may be lower priority than those of other city be lower priority than those of other city departmentsdepartments

Page 19: Laptops Unleashed

Staff BenefitsStaff Benefits• Use handheld devices to walk into Use handheld devices to walk into

stacks stacks

• Use for inventoryUse for inventory

• Roaming catalog access to help Roaming catalog access to help patronspatrons

Page 20: Laptops Unleashed

Future of WirelessFuture of Wireless• More libraries will deploy wirelessMore libraries will deploy wireless• Libraries will need to get creative in funding Libraries will need to get creative in funding

wirelesswireless• Libraries with less technological expertise will Libraries with less technological expertise will

need to look to cities or other partner to help with need to look to cities or other partner to help with designdesign

• Some library vendors are beginning to provide Some library vendors are beginning to provide ‘out of the box’ solutions for wireless‘out of the box’ solutions for wireless

• Less than 10 public libraries in the US that Less than 10 public libraries in the US that charge for Internet. This could change if libraries charge for Internet. This could change if libraries partner with commercial wireless vendorspartner with commercial wireless vendors

Page 21: Laptops Unleashed

Promote New ServicesPromote New Services• Libraries will continue to offer unique Libraries will continue to offer unique

services: loaning laptops, free wireless services: loaning laptops, free wireless • First libraries offered the Internet, and now First libraries offered the Internet, and now

wireless. What if libraries created a home wireless. What if libraries created a home page for the wireless customer that listed page for the wireless customer that listed all their databases?all their databases?

• Libraries will need to decide where the Libraries will need to decide where the return on investment will be – with the return on investment will be – with the public, or with their staff.public, or with their staff.