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A Game of X’s and O’s

Susan K. Smith, CIS 111, TVCC, Winter Qtr. 2012

Another

Presentation

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1 2 3Scoreboard

X

O

Click Here ifX Wins

Click Here ifO Wins

1

In Vista, after an error and system restart, a user gets a window saying that Windows has recovered from an unexpected

shutdown, and clicks Check for solution – What will happen?

1

Microsoft displays information about the problem and it’s possible solutionHome

2

When XP encounters a problem with an application, if you are connected to the Internet, a window will come up –

Should you choose Send Error Report, or Don’t Send? Why?

2

Choose Send a Report to get suggestions about the problem from Microsoft. MS will also use the information

for future updates and patches.Home

3

You can identify or eliminate a problem with memory by using what tool in Vista?

3

Memory Diagnostics

Home

4

You can test memory at any time using the command prompt. Explain how to get there.

4

Start, All Programs, Accessories, Command Prompt. Type mdsched.exe, Enter and respond to the UAC box.Home

5

If the Windows Vista desktop cannot load, how can you run the diagnostic test from the Windows Vista boot menu?

5

During the boot, press the Spacebar. A menu will appear. Use the Tab key to highlight Windows

Memory Diagnostic and press EnterHome

6

What utility, used by Windows Vista and XP protects system files and keeps a cache of current system files in case it need

to refresh a damaged file?

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System File Checker, also known as SFC

Home

7

Explain how to access the SFC utility in the command prompt window.

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Enter sfc/scannow in the command prompt window to access the System File CheckerHome

8

In Vista, how can you get an elevated command prompt window?

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Start, All Programs, Accessories. Right-click Command Prompt and select Run as an administratorHome

9

What utility runs in the background to put stress on drivers as they are loaded and running, and can help troubleshoot

intermittent hardware problems?

9

Driver Verifier (verifier.exe)

Home

1

Using the Driver Verifier Manager, to be on the safe side, which option should you should when selecting drivers to

verify?

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Automatically select all drivers installed on this computer.

Home

2

If you choose Automatically select all drivers installed on this computer for the Driver Verifier Manager, what should you be

aware of?

2

You should be aware that the more drivers the utility monitors, the more system performance will be affected.Home

3

Why would it be a good idea to use the Drive Query tool to save information about your system to a file when the system

is healthy?

3

So if later, you have a problem with drivers, you can compare reports to help identify the problem driverHome

4

Using Device Manager to update drivers, when should you click Browse my computer for driver software?

4

When you have already located an updated driver and downloaded it to your computer. Windows will be

looking for an .inf file.Home

5

What would Vista do if you had clicked Search automatically for updated driver software? How does it differ

from what XP would do?

5

Vista will search the Microsoft Web site and the manufacturer’s Web site. XP will only search the

Microsoft Web site for drivers.Home

6

A system lockup means that the computer freezes and must be restarted. These errors are most likely caused by what?

6

A system lockup error is most likely caused by hardware such as memory, the motherboard, CPU, video card,

or the system over heating.Home

7

When you encounter the “Blue Screen of Death” how can you evaluate the problem?

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Note the stop error at the top, and the specific number of the error near the bottom of the screen and search

the Microsoft Web site on these two items.Home

8

True or False – According to Microsoft documentation, the boot record is on the system partition.

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TRUE – Although I’d like to know whose brilliant idea THAT was!Home

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True or False - If you need to use a recovery disc for your notebook or name computer, just get an off-the shelf

Windows set-up disc. Explain your answser.

9

Home

False - The notebook or brand company has specific drivers for your system with all kinds of changes made to it. Use

theirs. If you have misplaced your disc, contact them.

1

If you are experiencing a problem and go into Device Manager to check your hardware, how would you

know a device has a problem?

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Home

Device Manager indicates a problem with a yellow triangle with an exclamation point inside of it.

2

If you can identity the approximate date an error started and choose to use System Restore,

how should you select a restore point?

2

HomeSelect a restore point just before the problem started.

3

You find you need to boot from the Windows setup DVD. How do you set this up?

3

Home

Access BIOS setup by rebooting the PC. Look for message on what to press for the BIOS utility to load. In the boot sequence screen, make sure the DVD drive is

listed before the hard drive.

4

How can you go about recovering a deleted file?

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Home

Look in the Recycle Bin. Drag and drop the file to where it belongs, or right-click the file and click Restore on the shortcut menu.

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How can you recover a corrupted data file?

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Home

Try using the Recover command. Boot into Windows RE to open a command prompt window. In Windows RE, drive C is the current or default drive.

6

The Programs and Features window can be sued to uninstall what type of device?

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HomeA USB device.

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What is a driver rollback? (and no, it has nothing to do with Nascar)

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Home

It is a term used to describe the undoing of a driver update

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You’ve been told that in order to clean up space, you can delete a filecalled Windows.old … but wait, what is in that folder?

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Home

It is the name of the folder that was created when files from an old installation are moved during a reinstall of Vista.

Yes, they are OK to delete.

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You booted in Safe Mode. What is the name of the log file Windows uses for this?

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Home

Ntbtlog.txt