Knowledge Management @ NIIT Technologies

Knowledge Management @ NIIT Technologies

Akhilesh Kumar Gupta (9102273)

Shreya Kumar (9102335)

Vishakha Mishra (9102256)

Jaya Mishra (9102341)

Knowledge Discovery

Technology Innovation Center has been setup which is continuously investing in futuristic technologies and trends. This is a major step towards discovery of new ideas and innovation in the organization.

Encore Management System – NIIT’s proprietary automated education process management system. The eNCORE system evolved from the need for comprehensive setup, administration, and management of offline and online operations as well as MIS reporting.

NIIT Technologies deploys MATRIX, knowledge portal and knowledge management platform.

This plays an imminent role in transitioning knowledge from the client’s team to the NIIT Technologies team. The result is a level of application knowledge, which can be further organized to develop a Knowledge Portal creating a person-and-vendor-independent knowledge base.

Knowledge Capture

Knowledge Capturing Systems Before it can be organized and stored, knowledge needs to be captured: put in

writing, recorded, transcribed, translated, collected, and so on.

NIIT Technologies recognizes that people are its key resource and must be kept happy and motivated at all times. The company therefore constantly works to provide an environment where employees can be creative, especially when it comes to delivering value to customers.

NIIT Technologies has been receiving international accolades as well for its HR practices. For the second consecutive year, it bagged twin awards HR Leadership and Excellence in Training awards at the ASIAs Best Employer Brand Awards 2011 for its focus on people development.

How to extract ? NIIT Tech have also fostered a performance-driven culture, with a well defined awards

program , so that the achievers and achievements can be constantly spotlighted, thereby setting new benchmarks for the organization.

THE INDIVIDUAL DEVELOPMENT PLAN (IDP) INITIATIVE

 NIIT ians chalk out and manage their learning milestones for the year. Gap identification is done through various tools like 360 degree feedback process,

performance appraisal , and competency scores. To bridge the gaps, there is an in-house training facility, which addresses training needs of

NIIT ians. It imparts different types of trainings like technical, functional and behavioral. Each NIIT ian

is requested to create and implement a well through out, realistic and progressive IDP every year in consultation with the supervisor , this adds to their knowledge capital substantially year on year.

While IDP is created first during performance review discussion with the supervisor, one can review, track and update the IDP any time during the year as per the dynamic requirements.

Free team dinner on late stays and drop to door facility so that efficient

use of time can be made on discussing on important business strategies.

While working from home books can be used from the library of the office and VIRTUAL LABS.

Virtual labs, is the only web based learning system that enables NIITians

to connect directly with live equipment in a real, risk-free environment.

ESEED has been launched in a new avatar to bring a rich and wholesome eLearning experience to its learners. This provides 24*7 unlimited access to:

> Over 5,000 online courses>Brain bench Certifications>Virtual labs>Thousands of eReferences>Audio books, videos.

At NIIT Tech  an employee is also given the opportunity to interact with senior managers of some of the largest and most reputed organizations in the world, that are their customers.

NIIT's vast global spread exposes one to work in environments in different geographies, among different people and within different cultural milieus

Knowledge Sharing

NIIT Technologies offers a knowledge management Framework that encompasses business strategy, people, processes and technology. Our Knowledge Management Framework Helps find actionable information buried in repositories of enterprise

information Facilitates effective knowledge transfer and learning management Institutionalizes the static and dynamic knowledge of an application/

organization /project

NIIT Technologies' Matrix is a self-optimizing portal that helps clients to become increasingly process-driven and less people and vendor dependent

NIIT Matrix captures knowledge flowing through a process and converts it into a knowledge base. Every aspect of a process application is documented as it is being created and made available to employees

This KM portal can dynamically communicate and collaborate on multi-site / location-based programs, and manage and control engagement parameters transparently with all stakeholders

While capturing of tacit and dynamic knowledge through discussion forums, chat, communities, and expert answer.

Knowledge Application

We ensure a seamless transition of knowledge from the existing maintenance/development team to our maintenance team.

To do so, we deploy Matrix, our Knowledge Portal and knowledge management platform, which plays an important role in transitioning knowledge from the client's team to the NIIT Technologies team.

During this phase, NIIT Technologies experts and the client's Subject Matter Experts discuss and ratify the business processes. Tools are used extensively for application analysis.

The result is the application knowledge, which is then organized to develop the Knowledge Portal.

The benefits of the Knowledge Portal include the creation of a person-and vendor-

independent knowledge base.

The Knowledge Portal also enables effective collaboration between the client and the NIIT Technologies team and facilitates capturing of tacit and dynamic knowledge through Discussion Forums, Chat, Communities, and Expert Answer. It also helps in reducing the time taken to induct personnel in the project, using its learning management capabilities.

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