Keith McClanahan Keith McClanahan Facility Issues Facility Issues (928) 213-9767 (928) 213-9767 keithmcc@facilityissues. keithmcc@facilityissues. com com Using Benchmarking Results Using Benchmarking Results to Benefit Your Organization to Benefit Your Organization A Panel Discussion… A Panel Discussion… 2012 IAMFA 2012 IAMFA
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Keith McClanahan Facility Issues (928) 213-9767 [email protected] Using Benchmarking Results to Benefit Your Organization A Panel Discussion…
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Using Benchmarking Using Benchmarking Results to Benefit Your Results to Benefit Your Organization Organization
A Panel Discussion…A Panel Discussion…
2012 IAMFA2012 IAMFA
SpaceUtilitiesSustainabilityMaintenanceJanitorialGrounds SecurityCustomer Service SurveyBest Practices
What We Benchmark Annually…What We Benchmark Annually…
Fire SuppressionFood ServicesEmergency preparedness planLife cycle planStaff meetings Mission and vision
Special Surveys…Special Surveys…
IAMFA – Steering CommitteeIAMFA – Steering CommitteeJoe Brennan, San Francisco Museum of Modern ArtPatrick Dixon, British LibraryCharon Johnson, Library of CongressPatrick Jones, Art Institute of ChicagoKendra Gastright, Smithsonian InstitutionOren Gray, J. Paul Getty TrustGuy Larocque, Canadian Museum of CivilizationKeith McClanahan & Stacey Wittig, Facility IssuesRandy Murphy, LA County Museum of ArtJack Plumb, National Library of ScotlandRich Reinert, Philadelphia Museum of ArtDavid Sanders, Natural History MuseumTony Young, Carnegie Museums
The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.
Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding Auditors focus on other departments
Benchmarking Benefits For Your Benchmarking Benefits For Your Organization…Organization…