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Keeping the Keeping the Conversations Going Conversations Going – Successful – Successful Facilitation Facilitation Techniques Techniques Presented By Jim Reger Leadership Speaker & Author
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Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Jan 11, 2016

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Page 1: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Keeping the Keeping the Conversations Going – Conversations Going – Successful Facilitation Successful Facilitation TechniquesTechniques

Presented By Jim Reger Leadership Speaker & Author

Page 2: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Agenda• Overview of the moderator’s role• The role of INTENTIONS in communications• Effective listening• Building trust -Accountability -Beliefs & values -Competency (at facilitation)• Other stuff -Surveys -Assessing and integrating new members -Accountability agreements -What else?

Page 3: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Moderator’s Role• Be Accountable – the PAG member’s have a right to expect

this. Ensure breaches of confidentiality, habitual lateness, poor attendance and conflicts are dealt with in a timely manner.

• Delegate – ensure that someone is accountable for all the PAG roles:

-Organizer -Self discovery /education coordinator -Timekeeper -Treasurer -Scribe -Retreat organizer(s)

Page 4: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Moderator’s Role• Follow the Process – it takes trust to a deeper level. -Significant updates (disclosure) -Purposeful presentations (feedback) -Meaningful self discovery and educational discussions• Create an Environment of Inclusion – ensuring everyone is engaged

and participates. -Everyone is “heard” -No one, including yourself, dominates discussions -Inclusion also applies to accountability for getting value -Defer questions to other members

Page 5: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Moderator’s Role

• Be Present - you set the tone. -Your openness and caring increases learning opportunities -Risk-taking is safe -Have a sense of humour -You determine the “speed of trust” in your PAG

When the meeting becomes a showroom for EGO’s – particularly the moderator’s – most other activities stop.

Page 6: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

What role does INTENTION play in communications?

How do we respond without giving advice?• Get and stay curious• Clarify your own understanding and assumptions -Repeat in your own words -Acknowledge the other’s feelings• Dig deeper -Ask open-ended questions• Hold an intention of listening for understanding

Page 7: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Effective Listening

Chinese symbol “to listen”

Ears

Eyes

Undivided attention

Heart

Page 8: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

How Meaning is Conveyed

What you look like (body language, facial expressions) What you say (words)

How you sound (voice, tone, inflection, pace)

55%

7%

38%

Page 9: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Effective Listening Practice

What do you appreciate the most about yourself?

Page 10: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

The Components of Trust

Accountability•Do they honor their commitments?

• Are they consistent?

Beliefs•What are their values?(are they honest?)

•What is their intent?

Competency•Are they capable? (skills & abilities)

•Do they produce results?

Page 11: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

ACCOUNTABILITYACCOUNTABILITYACCOUNTABILITYACCOUNTABILITY

The Foundation for Building a Culture of Trust and Respect

Page 12: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

A sample

Accountability Agreement

of a Potential

9 year old Pet Owner

Page 13: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Personal Contribution Statement

“I will take full responsibility for the care and

safety of the dog in our house without having to

be reminded.”

Page 14: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Pick-up doggie-doo

Take for walks

Buy treats with own money

Serve food

Brush

Buy collar and leash with own money

If she gets lost, make lost dog posters

Help build doghouse

Refill water when need it

Take to vet

Do this without being bugged

Love her

ACCOUNTABILITIESACCOUNTABILITIES

Page 15: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Take me to the humane society

Money for food and brush

Teach me how to clean up doggie-doo

Teach me how to look after her

Help me build a dog house

Drive us to the vets

If she gets lost, help me find her

Trust me to take care of her

SUPPORT SUPPORT REQUIREMENTSREQUIREMENTS

Page 16: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

If I show more responsibility, I would like more freedom:

Later bed times

More sleep-overs

Friends over more often

I’ll respect myself more

POSITIVE CONSEQUENCESPOSITIVE CONSEQUENCES

Page 17: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Accountability Agreements5 Key Elements5 Key Elements

1. Contribution Statement

2. Accountabilities– Operational

– Leadership

3. Support Requirements

4. Consequences

5. Follow-up

Page 18: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Principles of Accountability• Accountability is a statement of personal promise

• Accountability is for results, not just activities

• Empowerment and accountability must co-exist

• Accountability cannot be delegated

• Accountability for the organization as a whole belongs to everyone

• Accountability is meaningless without consequences

Page 19: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Accountability Defined

The ability to be counted on!!

Not some of the time

Not most of the time

But all of the time!

Page 20: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

An Assignment

Make a list of everyone in your life that you can count on.

If I asked the stakeholders in your life to do this assignment, would you be on their list?

Page 21: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Accountability…

…is the basis for having an

environment of trust, support and

dedication to excellence.

Page 22: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

ContributionContribution vs. vs. ChoresChores

Do significant contributions come when people are:

• Doing chores?• Feel empowered to being their unique

gifts to work?

Who is accountable for creating the environment

where people are making contributions?

What is your unique contribution here?

Page 23: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Core Values

Values are not something you install in people.

People already have their own values. You don’t get anyone to share your values unless they already identify

with them.

Page 24: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Where were the seeds

of your core values

first planted in you?

Page 25: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Clarity of ValuesPersonal vs. Organizational

Measure: Commitment and Satisfaction

Conclusion:

Clarity of personal values is the most significant factor regarding an individuals level of satisfaction and commitment.

OrganizationalClarity

PersonalClarity

70% 89.4%

69.6% 87.4%

Page 26: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Values / BeliefsValues / Beliefs

AttitudesAttitudes

JudgementsJudgements

BehaviourBehaviour

ResultsResults

School

Communities

Family

Society

Work

Religion

Page 27: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Limiting Attitudes• I don’t have

• I’m too old/young.

• I’m trapped in my present situation.

• I don’t like having to sell my ideas.

• I was born behind/ahead of my time.

- what it takes.- the education.- the contacts.- the talent.- the discipline.- the time.

Page 28: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Empowering Attitudes

I can’tI shouldIt’s not my faultIt’s a problemI’m never satisfiedThat’s just the way I amLife’s a struggleI hopeIf onlyWhat will I do?It’s terrible

HELPLESSNESSDEPRESSIONPARALYSIS

I won’tI couldI’m responsibleIt’s an opportunityI want to learn & growI can choose a different approachLife’s an adventureI knowNext timeI can handle itIt’s a learning experience

CHOICEEXCITEMENTACTION

Limiting Empowering

Page 29: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

“Everything can be taken from a man but one thing: the last of the human freedoms – to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

Viktor Frankl1905 - 1997

Page 30: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

A Culture of Trust and RespectA Culture of Trust and Respect

A Respectful PAG

Respect for Others

Self Respect

Personal Accountability(The ability to be counted on)

Personal Integrity(The act of keeping your

word)

Page 31: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

What we know about trust

• Trust is the key to success in all relationships

• Trust begins with yourselfYou won’t trust others beyond your ability to trust yourself.

• It takes courage to trustWhile trusting people can be risky, not trusting others can be an even greater risk.

• Trust is a paradoxIt needs to be earned, but to be earned, it must first be given.

• You will not be trusted if you are not trustworthy

Page 32: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

There is one thing that is common to

every individual, relationship, team,

family, organization, nation, economy,

and civilization throughout the world

– one thing which, if removed, will

destroy the most powerful

government, the most successful

business, the most thriving economy,

the most influential leadership, the

greatest friendship, the strongest

character, the deepest love.

Page 33: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

On the other hand, if

developed and

leveraged, that one

thing has the potential

to create unparalleled

success and prosperity

in every dimension of

life. Yet, it is the lease

understood, most

neglected, and the

most underestimated

possibility of our time.That one thing is That one thing is

trust.trust.

Page 34: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Why is rebuilding trust so hard?

• Why is I hard for people to do?Typically involves admission of guilt, apology,

compensation and/or punishment. Each of which may have significant costs.

• Why is it hard to accept from someone?Typically involves repeating a decision that was proven

to be wrong the first time.

Page 35: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

The Creativity Process

Step TwoEvaluate Ideas

•Judge

•Organize

•Criticize

•Analyze

Step One Generate Ideas

•Quantity is desired

•Suspend judgment

•Intuition

•Spontaneous

NO MIXING

Safety = Participation = Buy in

Page 36: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

The Creativity Process

1. Excellent ideas that can be implemented quickly with a minimal investment.

2. Ideas that look good but may require a significant investment.

3. “OK” ideas that we may want to consider in the future.

4. Ideas we would rather put in storage.

Step Three – Sorting Ideas

Page 37: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

The Innovation Process

Communication

•What info?

•To whom?

•By whom?

•When?

•How?

•Reporting back?

Implementation

•Who?

•Does what?

•By when?

•Where?

•How?

•Investment?Creativity + Action = Innovation

Step Four - Action Phase

Page 38: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

• Surveys• Assessing and integrating new members• What else?

Other Stuff??Other Stuff??

Page 39: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Call to ActionBuilding Bridges of Trust• Be honest. Tell the truth – don’t spin it! Demonstrate

integrity.

• Be accountable. Clarify expectations - of yourself and others. Keep commitments. Take responsibility for results – no excuses.

• Extend trust. Expand your propensity to trust.

• Respect confidentiality. Don’t gossip.

• Be authentic. Get to know yourself. Be transparent – no hidden agendas. Admit mistakes and right them.

Page 40: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Call to ActionBuilding Bridges of Trust• Praise in public – sincerely and often. Criticize in private.

• Demonstrate respect and regard for others.

• Be consistently congruent.

• Be trustworthy.

• Make the building of trust in your PAG an explicit objective.

Page 41: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

“Our greatness lies not so much in being able to remake the world as being able to remake ourselves.”

- Mahatma Gandhi

Page 42: Keeping the Conversations Going – Successful Facilitation Techniques Presented By Jim Reger Leadership Speaker & Author.

Thank you.

Wishing you a life of meaning and purpose.