JYOTI CHOUDHARY EMAIL PHONE [email protected]9930064995 LOCATION Mumbai, Maharashtra - India SENIOR MANAGER - RETAIL CHANNELS & LIABILITIES GROUP AT ICICI BANK LTD. PROFILE Senior Manager with ICICI Bank Ltd. with total work experience of over 16 years with AML & KYC certification from IIBF. Experienced in managing an entire spectrum of Retail Branch Banking functions like Process Improvement, Product Management, Retail Branch Operations, Business Development, Customer Service, Audit & Compliance. Currently, working as a Process Manager for Assets and Liabilities related to branch banking. Highly Process and Goal driven, tenacious banking professional, demonstrating delivery in a highly competitive industry. Strong leadership and team player, excellent motivational skills to build and sustain forward growth momentum. EDUCATION Symbiosis PGDBA, Marketing 2002 - 2004 Mumbai University B.A, English Literature 1994 - 1997 CERTIFICATIONS Indian Institute of Banking and Finance (IIBF) Diploma in AML & KYC Jun - 2011 Association of Mutual Funds of India AMFI & NCDO Certified Apr - 2009 HONORS ED - ICICI Bank Ltd Award for Outstanding Contribution Mar - 2016 ED - ICICI Bank Ltd Award of Excellence Mar - 2011 Zonal Head - ICICI Bank Ltd Award for Outstanding Achievement Dec - 2010 ED - ICICI Bank Ltd Award of Excellence May - 2010 ED - ICICI Bank Ltd. Service Excellence Award Sep - 2009 GM- ICICI Bank Ltd. Saksham Award Nov - 2008 WORK EXPERIENCE PROCESS MANAGER ICICI Bank Ltd. Apr 2014 - Present created using PaanGO
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SENIOR MANAGER -RETAIL CHANNELS &LIABILITIES GROUPAT ICICI BANK LTD.
PROFILESenior Manager with ICICI Bank Ltd. with total work experience of over 16 yearswith AML & KYC certification from IIBF.Experienced in managing an entire spectrum of Retail Branch Banking functionslike Process Improvement, Product Management, Retail Branch Operations,Business Development, Customer Service, Audit & Compliance.Currently, working as a Process Manager for Assets and Liabilities related tobranch banking.Highly Process and Goal driven, tenacious banking professional, demonstratingdelivery in a highly competitive industry. Strong leadership and team player,excellent motivational skills to build and sustain forward growth momentum.
EDUCATIONSymbiosisPGDBA, Marketing
2002 - 2004
Mumbai UniversityB.A, English Literature
1994 - 1997
CERTIFICATIONS
Indian Institute of Banking and Finance (IIBF)Diploma in AML & KYC Jun - 2011
Association of Mutual Funds of IndiaAMFI & NCDO Certified Apr - 2009
HONORS
ED - ICICI Bank LtdAward for Outstanding Contribution Mar - 2016
ED - ICICI Bank LtdAward of Excellence Mar - 2011
Zonal Head - ICICI Bank LtdAward for Outstanding Achievement Dec - 2010
ED - ICICI Bank LtdAward of Excellence May - 2010
ED - ICICI Bank Ltd.Service Excellence Award Sep - 2009
SENIOR MANAGER -RETAIL CHANNELS &LIABILITIES GROUPAT ICICI BANK LTD.
CUSTOMER RELATION OFFICERMicrowave Communications Pvt. Ltd. Aug 1998 - Oct 2001
STRENGTHS
SPECIAL PROJECTS
Developed a new online Application for various critical Registers maintained atbranches, thereby eliminating the need for physical Register maintenance andenabling better process control and Risk mitigation
Online Register Maintenance Aug 2016 - Jan 2017
Instrumental in development and successful launch of new Finnone Webpage atbranches for executing seamless customer service. Expected annual cost savingof Rs. 5 million
New Finnone Module - Lighter Version Aug 2015 - Mar 2016
Instrumental in development and successful launch of new Finnone Webpage atbranches for executing seamless customer service. Expected annual cost savingof Rs. 15 million