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JYOTI CHOUDHARY EMAIL PHONE [email protected] 9930064995 LOCATION Mumbai, Maharashtra - India SENIOR MANAGER - RETAIL CHANNELS & LIABILITIES GROUP AT ICICI BANK LTD. PROFILE Senior Manager with ICICI Bank Ltd. with total work experience of over 16 years with AML & KYC certification from IIBF. Experienced in managing an entire spectrum of Retail Branch Banking functions like Process Improvement, Product Management, Retail Branch Operations, Business Development, Customer Service, Audit & Compliance. Currently, working as a Process Manager for Assets and Liabilities related to branch banking. Highly Process and Goal driven, tenacious banking professional, demonstrating delivery in a highly competitive industry. Strong leadership and team player, excellent motivational skills to build and sustain forward growth momentum. EDUCATION Symbiosis PGDBA, Marketing 2002 - 2004 Mumbai University B.A, English Literature 1994 - 1997 CERTIFICATIONS Indian Institute of Banking and Finance (IIBF) Diploma in AML & KYC Jun - 2011 Association of Mutual Funds of India AMFI & NCDO Certified Apr - 2009 HONORS ED - ICICI Bank Ltd Award for Outstanding Contribution Mar - 2016 ED - ICICI Bank Ltd Award of Excellence Mar - 2011 Zonal Head - ICICI Bank Ltd Award for Outstanding Achievement Dec - 2010 ED - ICICI Bank Ltd Award of Excellence May - 2010 ED - ICICI Bank Ltd. Service Excellence Award Sep - 2009 GM- ICICI Bank Ltd. Saksham Award Nov - 2008 WORK EXPERIENCE PROCESS MANAGER ICICI Bank Ltd. Apr 2014 - Present created using PaanGO
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Jyoti choudhary resume1 jan17

Feb 14, 2017

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Jyoti Choudhary
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Page 1: Jyoti choudhary resume1 jan17

JYOTICHOUDHARY

EMAIL

PHONE

[email protected]

9930064995

LOCATIONMumbai, Maharashtra - India

SENIOR MANAGER -RETAIL CHANNELS &LIABILITIES GROUPAT ICICI BANK LTD.

PROFILESenior Manager with ICICI Bank Ltd. with total work experience of over 16 yearswith AML & KYC certification from IIBF.Experienced in managing an entire spectrum of Retail Branch Banking functionslike Process Improvement, Product Management, Retail Branch Operations,Business Development, Customer Service, Audit & Compliance.Currently, working as a Process Manager for Assets and Liabilities related tobranch banking.Highly Process and Goal driven, tenacious banking professional, demonstratingdelivery in a highly competitive industry. Strong leadership and team player,excellent motivational skills to build and sustain forward growth momentum.

EDUCATIONSymbiosisPGDBA, Marketing

2002 - 2004

Mumbai UniversityB.A, English Literature

1994 - 1997

CERTIFICATIONS

Indian Institute of Banking and Finance (IIBF)Diploma in AML & KYC Jun - 2011

Association of Mutual Funds of IndiaAMFI & NCDO Certified Apr - 2009

HONORS

ED - ICICI Bank LtdAward for Outstanding Contribution Mar - 2016

ED - ICICI Bank LtdAward of Excellence Mar - 2011

Zonal Head - ICICI Bank LtdAward for Outstanding Achievement Dec - 2010

ED - ICICI Bank LtdAward of Excellence May - 2010

ED - ICICI Bank Ltd.Service Excellence Award Sep - 2009

GM- ICICI Bank Ltd.Saksham Award Nov - 2008

WORK EXPERIENCE

PROCESS MANAGERICICI Bank Ltd. Apr 2014 - Present

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Page 2: Jyoti choudhary resume1 jan17

JYOTICHOUDHARY

EMAIL

PHONE

[email protected]

9930064995

LOCATIONMumbai, Maharashtra - India

SENIOR MANAGER -RETAIL CHANNELS &LIABILITIES GROUPAT ICICI BANK LTD.

* Review existing retail branch banking processes

* Recommend process modifications and ensuring implementation at branches

* Identify and deliver workflow automation to digitalize certain processes of thecustomer journey

* Collaborate with senior management and other stakeholders to drive processimprovement

* Conduct staff training for ensuring process adherence at branches as perguidelines

* Reiterate compliance guidelines to the field

PRODUCT MANAGER - RETAIL BULLION

* Achieve annual business plan (especially corporate bulk sales) in accordancewith the overall objectives established by the management

* Formulate marketing activites at branch

* Ensure timely execution of marketing campaigns

* Monitor competition closely

ICICI Bank Ltd. Jan 2012 - Mar 2014

BRANCH MANAGER

* Ensure focused growth of the CASA portfolio

* Deposit mobilization

* Fee generation through cross sales of third party financial products

* Address customer grievances

* Carry out monthly audit of the branch to ensure the operational and serviceexcellence

*

ICICI Bank Ltd. Nov 2009 - Dec 2011

BRANCH OPERATIONS MANAGERICICI Bank Ltd. Dec 2007 - Oct 2009

ASSISTANT MANAGERICICI Bank Ltd. May 2006 - Nov 2007

CENTER MANAGERIMS Learning Resources Pvt. Ltd. Sep 2002 - May 2006

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Page 3: Jyoti choudhary resume1 jan17

JYOTICHOUDHARY

EMAIL

PHONE

[email protected]

9930064995

LOCATIONMumbai, Maharashtra - India

SENIOR MANAGER -RETAIL CHANNELS &LIABILITIES GROUPAT ICICI BANK LTD.

CUSTOMER RELATION OFFICERMicrowave Communications Pvt. Ltd. Aug 1998 - Oct 2001

STRENGTHS

SPECIAL PROJECTS

Developed a new online Application for various critical Registers maintained atbranches, thereby eliminating the need for physical Register maintenance andenabling better process control and Risk mitigation

Online Register Maintenance Aug 2016 - Jan 2017

Instrumental in development and successful launch of new Finnone Webpage atbranches for executing seamless customer service. Expected annual cost savingof Rs. 5 million

New Finnone Module - Lighter Version Aug 2015 - Mar 2016

Instrumental in development and successful launch of new Finnone Webpage atbranches for executing seamless customer service. Expected annual cost savingof Rs. 15 million

Finnone Finacle Integration Jul 2015 - Oct 2015

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