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July 16, 2013Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity Analytics Everywhere: Integrating Measurement of

Mar 28, 2015

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July 16, 2013Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity Analytics Everywhere: Integrating Measurement of Learning, Talent Management, and Diversity Presenter John Kranz Product Manager Workforce Planning and Analytics Division Slide 2 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 2 Agenda About Peoplefluent Data, Metrics and Analytics Integrated Analytics Approach Solutions Overview Questions Slide 3 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 3 Who We Are Slide 4 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 4 Why Peoplefluent? Strong History & Proven Track Record Over 5,100 customers Over 6 million end users of SaaS products in more than 214 countries & territories Peoplefluent solutions serve 80 of the Fortune 100 Over 550 Employees worldwide Founded in 1997 over 15 years of total workforce talent management experience Peoplefluent is privately held by Bedford Funding, a private equity firm focused solely on the Human Capital Management marketplace Slide 5 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 5 Social Analytics Mobile Profiles Workforce Planning Learning & Development Goals, Performance & Succession Total Compensation Enterprise Collaboration Compliance & Diversity Recruiting & Onboarding Contingent Management The most comprehensive suite of talent solutions in the market today We Help Our Customers Realize the Potential Of Their People A Holistic Approach Slide 6 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 6 Data vs. Metric vs. Analytics Slide 7 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 7 Data Measure that is collected with no specific goal in mind Slide 8 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 8 Data Integrity 83% of all data migration projects either fail outright or suffer significant cost overruns and/or delays Lack of confidence in data will block decision- makers from taking action Lack in timely delivery of data delays proper decision-making and analysis Slide 9 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 9 Metric A measurement with the goal of gauging some quantifiable component of a companys performance Measures become Metrics when you set goals and thresholds the measure will be compared against Trending of Metrics tells a fuller story and provides historical context Benchmarking of select KPIs may help reveal problems Slide 10 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 10 Common Metric Selection Mistakes Metrics for the sake of metrics (not tied to business goals) Too many metrics Metrics not driving an intended action Usually only standard measures 80/20 rule No record of methodology, formula or definition No comparison figures (benchmarking and/or trends) Data extraction difficulty Slide 11 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 11 Key Performance Indicator Metric that reflects critical factors for success Helps measure progress towards strategic goals Must be selected and customized based on objectives and priorities of each organization Usually target-based with explicit thresholds Examples Time to Fill Critical Roles Employee Engagement Score Slide 12 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 12 Analytics Analytics depend on the problems and opportunities an organization faces Problems and opportunities lead to the metrics that decision makers need in order to perform analyses Analyses is what informs decision makers Slide 13 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 13 Common Process of Using HR Metrics Data Element s Metrics Analytics Problem Solving Data Information Knowledge Slide 14 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 14 Example: Retention of Key Talent Specific Workforce Initiative Retention of Key Talent Analytics Understand the extent of the problem, how it has changed over time, where it is the most prevalent and possible causes Metrics Attrition Rate, Bad Attrition Rate, Involuntary & Voluntary Termination Rate, Employee Engagement and Satisfaction Rate Data Elements Terminations, Headcount, Involuntary & Voluntary Terminations, Engagement scores by month segmented into employee groups & depts. Slide 15 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 15 Human Capital Analytics Process by which we transform measures, metrics, KPIs into insight to create value Information that can be used to make business decisions Highest purpose to create business indicators to help management chart the course of the business Metrics Analytics Strategy Slide 16 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 16 Metrics vs. Analytics Source: Cathy Missildine-Martin, Profitability Through Human Capital, 2011 Slide 17 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 17 Integrated Analytics is the Cornerstone for Talent Management and Workforce Planning Analytics is increasingly driving the alignment of people with planning When Aberdeen Group surveyed 250 organizations for its 2012 Analytics in Action study, integration of talent and business strategy was the #1 initiative in place among all of the organizations Organizations need visibility into talent data and an understanding of the gap between available talent and the business need Slide 18 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 18 Integrated Analytics in Action Build scenarios that unlock information to drive business results Forecast to allow decision makers to be pro-active and to help ensure achievement of goals Accountability driven by setting goals to track workforce results Alerting leaders when key performance indicators go out of threshold or simply trend in the wrong direction. Collaborating through an interactive environment to understand workforce issues and take action Predicting trends and drive actions that will effect the future Guiding executive decisions with concise, boardroom-ready focus and expert analysis along with documented business conversation and collaboration Slide 19 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 19 Greatest HR Challenges Faced by Todays Leaders Slide 20 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 20 HR Activities, Initiatives, Programs Productivity Customer Satisfaction / Loyalty Safety Quality Profitability Hiring / On-Boarding Retention / Employee Separation Employee Attitudes Benefits / Work-Life Balance Initiatives Development / Training Slide 21 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 21 Talent Life Cycle Slide 22 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 22 Strategic Planning Critical to map talent investment costs to business goals Identify strategic roles Cost per day when operating without a key player (Sullivan, 2005) Successor pool coverage Headcount demand (Workforce Planning) Slide 23 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 23 Talent Acquisition Increase the quality of hire by identifying the best sources of hire Employee referrals deliver positive ROI Quality of hire per source Contractor cost Time to Fill Offers Accepted Slide 24 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 24 Onboarding Strategic onboarding program increases engagement levels, and can decrease costs going forward Low engagement levels have a real impact on the bottom line New hire engagement score New hire voluntary attrition New hire performance rating 60/80%30-50% Source: Human Capital Institute Slide 25 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 25 Learning & Development New hire and ongoing ensure all employees have the skills and tools they need to succeed What is the ROI? Training completion rate Internal placement rate Employee Trained Average Performance Rating Untrained Employees Average Performance Rating Training Performance Differential Training Expense per Employee Slide 26 2013 Peoplefluent 2012 Peoplefluent Analytics Everywhere: Integrated Measurement of Learning, Talent Management, and Diversity 26 The HR Scorecard Ongoing research program includes over 2,800 corporations Becker Huselid Ulrich Slide 27 2013 Peoplefluent 201