JTB Communication Design Scope of Services
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JTB Communication Design
Scope of Services
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JTB 1912
J Com 1983
ICS 1978JIC 1951
Travel Agent
AD Agency
Event Planning
PCO/Show Organizer
2010 JTB Communications
JTB Motivations
1993
Motivation Events®
2016
Our Business Summary
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Meetings
and
Conventions
Promotion
HR Solutions
Trade Shows
Area
Management
IT Solutions
Entertainment
Contents
Specialty
X
Comprehensive
Strength
Each of JTB Communication Design’s divisions is a group of communication professionals.
We work together in perfect coordination to provide comprehensive solutions: With one-stop services covering everything from planning to
execution, we assist our clients at every step in making their plans into reality.
- 8 Professional Businesses -
8 Professional Businesses
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We offer one-stop services that are specialized and designed to
meet global needs centering around “Corporate Events,”
“Motivation Events®,” and “International Congresses, Domestic
Academic Conferences and Annual Meetings.”
Meetings and Conventions
Promotion
Advertisement business including marketing/strategy planning,
media planning, creative, digital marketing and public relations.
HR Solutions
From human resources training programs uniquely of our own to
seminars, workshops/training of global human resources and
personnel for regional revitalization and professional administration
of examinations, a wide range of human resources solutions are
offered.
Trade Shows
Projects for exhibitions, trade shows and seminars are organized,
co-organized, planned, managed and globally promoted, creating
valuable places for matching business requirements.
Area Management
Plans ranging from facilities management to strategic
approach to customer gathering are efficiently implemented.
IT Solutions
Website creation, systems development for HotConPass®
and other IT solutions are provided.
Entertainment
We handle the training and management of entertainment
personalities and voice actors as well as management of
music labels and other related businesses in the world of
entertainment.
Japan’s globally prominent contents will be developed into
functioning hubs that connect people with people.
Contents
【Meetings and Conventions】Drawing on the know-how we have cultivated from results and experience in the
organization of over 20,000 MICE (meetings, incentives, conferences and
exhibitions) events, we offer a high-quality, one-stop service for MICE events that
can also be tailored to cater for global needs.
Our advanced skills and capacity to deliver as meeting services professionals
enable us to ensure the success of all kinds of meetings and conventions.
5
Meetings and Conventions
6
■Corporate Events, Meetings,
Seminars, and Conventions
We are always ready to solve challenging issues
together with our customers, offering multi-faceted
solutions for a wide range of businesses—we
handle everything from planning, execution and
verification right up to post-event follow-up support.
■Motivation Events®
We develop a variety of methods for
increasing motivation together with our in-
house Work Motivation Research Institute. We
use these methods to help improve our clients’
corporate performance, enhancing inner
communication and branding throughout a
wide range of corporations and organizations.
Main areas of expertise
Corporate seminars and events
Incentive events and shareholders’ meetings
Exhibition support
Press conferences
Meeting and ceremony management
Conference organizing (G-MAC conferences)
Main areas of expertise
Prizegiving events
Anniversary events
Kick-off events
Athletic meetings and sports festivals
In-house corporate communication events
Events for foreigners (inbound travelers)
Private overseas events
Meetings
and
Events
JTB Overall
JTB Communication Design is one of the largest meetings & events company in Asia
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Many successful events
FY2017 turnover
Event Planning
JPY 10billion
Our team
Meetings & Events
279staffs
We are MICE Consultants！The Team of Professionals aims at customer reliance No.1
We support your corporate activity as a professional business partner while proposing service linking directly to your business.
Venue
Sourcing
12,000venue
FY2016 turnover
Business Travel
JPY 150billion
Annual Turnover
Overall
JPY 1,297Billion
Industry No.1
Events planning
Handled in FY 2017
942events
Global Events
7%
Global Network
- Asia - - North America -
- South America -
- Europe -
- Oceania -
- Japan -
Meetings and Conventions
Promotion
HR Solutions
Trade Shows
Area Management
IT Solutions
Entertainment
Contents39countries
143cities
508offices
JTB network covers every
corner of Japan from Hokkaido
to Okinawa, and boasts the
strongest domestic capability in
executing M&E.
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Fact Sheet
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Business Scale by Industries (number of event)
Pharmaceutical66%
Automobile3%
Finance/Insurance
20%
IT11%
# of Event
Event Scale by Industries
174110
1513
7
Pharmaceutical
-100 101-300 301-500 501-999 1000-
2
1
5
2
1
Automobile
-100 101-300 301-500 501-999 1000-
17
2836
95
Finance/Insurance
-100 101-300 301-500 501-999 1000-
20
12
6
5
5
IT
-100 101-300 301-500 501-999 1000-
JTB Destination Management Companies
- We provide full support from the planning stages through to event management -
Planning Processes
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Initiation PlanningProductionArrangement
Event Post Event
- Research & Development
- Concept Creation
- Venue Sourcing
- Budget
- Event Outline
- Floor / Layout Plan
- Technical Plan
- Content Creation
- Protocol Order
- Food and Beverage
- Logistics
- Security
- Travel
- Transportation
- Accommodation
- Operation Manual
- Scriptwriting
- Content Design
- Assigned Staff
- All Staff Meeting
- On-site Operation
- Project Management
- Risk Management
- Reporting
- Evaluation
Suppliers
- Staging Team
- Technical Team
- Design & Construction Team
- Transportation Team
-Operation / Security Team
-Protocol Team
- Recording Team
JTB Hokkaido Corp. JTB TOHOKU inc. JTB KANTO Corp.
JTB Central Japan Corp. JTB Western Japan, Corp. JTB KYUSHU Corp.
JTB Global Marketing & Travel Inc.
JTB Corporate Sales Inc
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Pre-Event Event Day Post-Event
Contents Contents ManagementProgram Time Management, Speaker
Management
Finance Financial planning Invoice
Venue Venue Research, NegotiationVenue management . Air conditioning,
catering etc
Planning /
Project ManagementSchedule, quality, Stakeholder, contents Time and quality management Report
PromotionPromotion Plan; Customer attraction (Analyzing ROI, cooperate with
media, official site management)
Promotion and ROI
analysis
Website Design and content plan, Quality Management, Maintenance After site operation After site maintenance
Registration Form Form/DB/Registration System CreationRegistration System operation
Customer Read, DatabaseOnline Data import
Session Management Session management, Speaker management Presentation Data
SponsorPrivacy Information systemize / pre-event promotion / Sponsorship
management
Customer Information
distribution *only for those
signed and paid for.
Evaluation Form Sum Evaluation Form creation / Data format Evaluation Form collection Report, Analysis
RegistrationRegistration Management, Inquiries management, Attendee badge
print, Registration management system preparation
Registration Desk Operation, Number of
attendee report by timeline.Attendance report
Operation Secretariat
Exhibitor / Announcement / Printing management (guidebook) /
Contract upon privacy information collection / Invoice for sponsors
Load-in management, exhibitor
managementReport
Speaker Management (CV, Presentation file)
Interpreter assignment
Speaker Management, Interpreter
meeting, Holding Report
Handouts / Collaterals Program Guide, Attendee kit, Questionnaire, Novelty, gift Management
OperationVenue use plan, staff assignment, catering plan/ operation manual,
script, run order, special unique planOperation and Recording Holding Report
Decoration Decoration / Exhibition / Booth layout Load-in/out control, maintenance
Event Effect Decoration, special effect, visual effect Stage management
Audit Office
Procurement
- Our Organization -
- Supplier Selection -
１ Fair & Equitable trade
2 Mutual Development
3 Social Responsibility
General Meeting of
Shareholders
Board of Directors
President & CEO
Administration Division
Planning & Marketing Division
Meeting & Convention Business Unit
Promotion Business Unit
HR Solution Business Unit
Tradeshow Business Unit
Area Management Business Unit
CSR Office
- Approved Suppliers -
1071 companies
341 companies for eventsContents Business Unit
2 Dept.
2 Dept.
7 Dept.
8 Dept.
4 Dept.
1 Dept.
5 Dept.
1 Dept.
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Our supplier selection is based upon our review of a supplier's
quality, price and service.
- History
- Financial Stability
- Experience
- Overall professionalism of staff
- Security and reliability of technologies utilities
- Compliance with relevant laws and regulations
- Procurement Policy -
Meetings and Conventions
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■International Congresses, Domestic Academic Conferences,
and Annual Meetings
We provide full support—from the invitation and planning stages through to event management—for organizers
of top-level and ministerial meetings as well as international and domestic conferences for businesses and
academic organizations.
Main areas of expertise
Academic conferences
Governmental meetings
Annual meetings of organizations
and groups
Symposiums and workshops
【Promotion】We apply the analysis of big data to ascertain users’ potential needs and offer
a range of services from marketing, media planning, and creative services,
to sales promotion and PR.
We solve our clients’ issues through integrated planning that
combines real world and digital elements.
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Promotion
■Advertising
We provide PR support for overseas ventures, both for
Japanese companies or municipalities pursuing ventures
outside of Japan, and non-Japanese companies and
municipalities pursuing ventures in Japan.
▲JTB Inbounders WEB Site
We have established a customer loyalty management
method that incorporates visualizing the connections that
can be developed with customers, developing positive
relationships, and ensuring that they securely develop into
business. We provide support for consistent, long-term
development of connections with customers, through
services that range from consulting that has generated
success for various companies and in various fields of
industry, to support regarding specific measures.
○ Customer loyalty surveys/analysis
○Brand consultin
○Planning and operation of measures for improving
○relations
We make full use of digital marketing to generate greater
brand awareness and promote sales, etc.
○Travel agencies - Transportation-related services
(rail, bus, ship, etc.)
○Tourist destinations across Japan and overseas -
○Hotels and other accommodation
○Shopping centers - Manufacturing companies
○Inbound tourism (tourists visiting Japan)-
related services
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■Marketing Solutions
■Tourism and Regional Development
Solutions
We provide comprehensive services to create and develop
projects such as regional exchange and revitalization
events and initiatives to attract tourists.
■Overseas Ventures
【HR Solutions】We provide organization development and human resources development solutions
through JTB’s unique methods in the areas of motivation, hospitality, global needs,
and generating vitality in rural areas, and comprehensive solutions for
administrating examinations supported by our advanced administration
and management skills.
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HR Solutions
■Motivation ConsultingWe provide comprehensive, multifaceted support for revitalizing
and improving the performance of organizations and personnel,
through surveys, training, workshops, etc. based on the unique
methods for encouraging motivation that we have steadily
developed since 1993.
■ Hospitality ManagementWe provide comprehensive support for the development of
organizations and personnel that take the initiative to draw on
their full potential for providing hospitality. This support includes
surveys, training, and measures to ensure that approaches are
widely adopted throughout organizations based on our unique
method known as “29 service values sensed by customers on 6
levels.”
■ Global Human Resources Development
We offer JTB’s unique global human resources development
solutions, which are developed by drawing on the merits of real-
life experience. These range from online diagnosis of individuals’
capacity to adjust to foreign culture, and practical training
programs that incorporate interaction with foreigners to develop
understanding of foreign cultures, to overseas internships.
■ Social SolutionsWe draw on JTB’s unique experience and know-how to support
efforts to generate vitality in rural and local areas, through
approaches such as the training of personnel to support the
revitalization of regional tourism and cuisine, and initiatives to
generate new business.
■ License ManagementAccuracy, fairness, and reliability are the most important factors
for the operation of national examinations and certification tests
that are conducted to ensure the successful implementation of
national measures and the development of organizations and
culture. It is also highly important to make efforts to ensure that
taking such an exam or test is a positive experience, as this
also encourages sense of purpose, career development, and
greater motivation. The high-quality service that we offer for
supporting the smooth operation of such exams and tests has
been perfected by drawing on the results of previous initiatives.
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【 Trade Shows】Providing participants with a place to successfully
enhance their business opportunities
As a group of professionals in matching
businesses to each other’s needs, we strive to
continually improve our efforts in organizing and
co-organizing exhibitions and trade shows on a
global basis.
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Organizing Exhibitions
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We organize exhibitions for a variety of purposes—from
cutting-edge technology to the development of a range of
other areas of industry—with a thorough understanding of
the current trends and issues in each industry we work
with.
■Organizing Exhibitions ■Business Matching
We provide business negotiation support systems to
bring together the needs and solutions of participants
at our exhibitions. We seek to offer the most valuable
business matching possibilities we can at our events,
with a focus on gathering as many participants as
possible and on prioritizing who should meet whom.
Nanotechnology
Life science
Material science
Printing technology
Infrastructure
Photonics
Embedded technology
Apparel and fashion
Industry Categories
【 Area Management 】
We not only ensure the efficient management of facilities, but also
adopt strategic approaches to devise opportunities for attracting
customers and facilitating interaction.
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Area Management
■ Facilities Management and Development
We provide a new style of managing and developing
facilities, not only for projects involving the public and the
private sector, but also private sector for private sector
projects. We have received acclaim for our work on
projects such as Hotel de Maya, Japan’s first private
finance initiative in the field of tourism, and Sanda Cultural
Center, which is raised as a successful example of a
public cultural facility developed by a private business
operator.
■ Solutions for Commercial Facilities
Management and Attracting Customers
We offer services to manage initiatives to attract
customers for commercial facilities such as station
building and department store chain shopping centers,
and shopping centers in tourist locations. Our solutions
involve local representatives such as regional
organizations, local residents, and local government,
and allow such projects to produce positive returns for
the local communities.
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【 IT Solutions 】
We offer a full range of services from website planning and
development to the provision of solutions based on log analysis,
and promotion strategies.
We have implemented a number of successful system development
projects, including the development of event management tools such as
ticket sales and participant registration systems, and secure and safe
management systems for the education market.
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IT Solutions
■IT Solutions
Main fields:
- Website planning, development, and promotion
- Website log analysis and testing
- Development and operation of various systems for the event
management and education markets
■ Support for Ensuring Student Safety and
Peace of Mind for Guardians
“Hot Con Pass” is an internet-based service that delivers
emergency information, announcements, and updates on
when students arrive at and leave school to guardians by
email. In addition to a substantial range of functions,
including tools for checking students’ attendance and
answering questionnaires online, we offer not only peace of
mind but also simplicity and convenience.
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【 Entertainment 】We are developing a comprehensive entertainment-related business,
which covers projects such as the training and management of voice
actors and entertainers and media personalities, and a music label.
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Entertainment
◆ JTB MUSIC:Create and design the special music contents combining people x location x networking x experiences
JTB MUSIC is an unique area produced label group aims to connect people and people, people and culture, people
and the region with the power of music & contents, and delivering energy, smiles and emotions to the world.
- Area Produce
- Production
- Music label, Music publishing, etc.
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Nijiiro Scramble
Yu Inoue
Artists
Fairy-AID Yukari Hayashimura
Ring-Trip
CJ-Angel
【 Contents】We develop a “content hub” through tie-ups with
the rights holders of top-class media content, and
seek to provide new services.
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Contents
■Proposing New Promotion Approaches
Centered on Media Content
We develop a “content hub” through tie-ups with the rights
holders of media content such as manga, anime,
computer games, and other such world-class content
produced in Japan. We offer unprecedented services
centered on media content, including the development of
travel packages and product sales, company marketing,
regional revitalization, and promotion for boosting inbound
tourism.
■ Facilitation of Area Management
Incorporating the Use of Media Content
While also carrying out facilities management and
development investment, etc., we utilize the JTB Group’s
unique capacity for drawing people together to offer highly
effective, long-term promotion. Media content is currently
helping to revitalize regional promotion activities, such as
initiatives that utilize the filming locations of movies and
TV drama series, and spots with special significance for
manga and anime fans. We will contribute to generating
vitality in rural areas by promoting regional revitalization
projects such as urban development and city promotion.
■ Main Industries for Media Content Tie-Ups- Music/film publishing - Computer games - Entertainment
- Manga/anime - Mass communication - Event promotion, etc.
■ Main Businesses Centered on the
“Content Hub”- Travel package development - Licensing/rights management
and handling
- Promotion for boosting inbound tourism - Advertising and
promotion
- Music/film publishing and production, etc.
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Company Profile■Business PhilosophyWe will create means of communication to realize our client’s visions for the future along with a vibrant society around the world.
■Business Domain[Creating a vibrant platform for people and organizations]Bringing together specialists, desiring a vibrant platform for “people x place x exchange x experience”.
Company Name : JTB Communication Design, Inc.
Established : April 8, 1988
Capital : 100 million yen
President & CEO : Akihiro Hosono
Business Categories
1. Organizing, planning and managing events, congresses, seminars, meetings and trade shows
2. Marketing research and analyses, marketing solutions
3. Planning and consulting on customer-gathering and exchange programs, regional promotion,
sales promotion and human resource revitalization plans for better corporate performance
4. Advertising, promotion and public relations
5. PFI projects, facilities management
6. Planning, developing, producing and managing projects involving the rights for entertainment
personalities, music, movies, plays, publications and more
7. Worker dispatch business
8. Training, dispatching and arranging for interpreters and guides
9. Planning and managing examination and certification programs
10. Management of systems development, office management, IT solution provision
11. Planning, development, office management for membership organizations, solution provision
12. Travel
13. Selling electricity
Certification & Licenses
・Privacy Mark certification (No. 20000643) approved by DIPDEC
・Certification under the Security Business Act (No. 62002121) certified by Tokyo
Metropolitan Public Safety Commission
・Registered Travel Agent (License No. 2-7116 approved by the Governor of Tokyo)
Offices
Tokyo Office
Celestine Shiba Mitsui Bldg.
3-23-1 Shiba, Minato-ku, Tokyo 105-8335, Japan
TEL:+81-3-5657-0600 FAX:+81-3-5657-0631
Osaka Office
JTB Bldg. 6F,7F
2-1-25 Kyutaromachi, Chuo-ku, Osaka 541-0056, Japan
TEL: +81-6-4964-8830 FAX: +81-6-4964-8808
Nagoya Office
Global Gate 8F
4-60-12 Hiraikecho, Nakamura-ku, Nagoya 453-0872, Japan
TEL: +81-52-485-7118 FAX: +81-52-533-1701
Sendai Office
Sendai Capital Tower 9F
4-10-3 Chuo, Aoba-Ku Sendai 980-0021, Japan
TEL:+81-22-222-1582 FAX:＋81-22-267-6212
Fukuoka Office
Shin KBC Building 4F
1-1-35 Nagahama, Chuo-ku, Fukuoka 810-0072, Japan
TEL: +81-92-751-3244 FAX: ＋81-92-751-3250
Affiliations
Japan Association of Advertising Agencies／Advertising Council Japan／Japan Advertising Review Organization (JARO)／Japan Audit Bureau of Circulations(JABC) ／Japan Council of shopping Centers(JCSC) ／The Association of Public Theaters and Halls in Japan／The International Association of Professional Congress Organisers (IAPCO) ／International Congress and Convention Association (ICCA) ／Japan Congress Convention Bureau (JCCB) ／Japan Convention Management Association (JCMA) ／Japan Exhibition Association (JEXA) ／The Global Association of the Exhibition Industry（UFI）／Japan Association of Travel Agents (JATA) ／
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Best Solution, Best Partner
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