The 10 “C’s” of Employee Engagement Joseph G. Keary, MS, MBA JGK Leadership Consulting and Kansas City Chapter, CLMA
Dec 18, 2015
The 10 “C’s” of Employee Engagement
Joseph G. Keary, MS, MBAJGK Leadership Consulting
andKansas City Chapter, CLMA
Agenda
What is Employee Engagement?
Agenda
What is Employee Engagement? Employee Satisfaction v Engagement
Agenda
What is Employee Engagement? Employee Satisfaction v Engagement The 10 C’s of Employee Engagement
Agenda
What is Employee Engagement? Employee Satisfaction v Engagement The 10 C’s of Employee Engagement WIIFM as a Leader
Agenda
What is Employee Engagement? Employee Satisfaction v Engagement The 10 C’s of Employee Engagement WIIFM as a Leader Questions and Discussion
What is Employee Engagement?
What is Employee Engagement?
What is Employee Engagement?
How many of YOU feel like a “cat herder” during your work day?
What is Employee Engagement?
How many of YOU feel like a “cat herder” during your work day?
How many of your employees would characterize their work day as one spent “herding cats”?
What is Employee Engagement?
How many of YOU feel like a “cat herder” during your work day?
How many of your employees would characterize their work day as one spent “herding cats”?
How do you keep yourself and your employees engaged and not simply “herding cats”?
What is Employee Engagement?
An engaged Employee is one who is:
What is Employee Engagement?
An engaged Employee is one who: is fully involved in and enthusiastic about
his or her work
What is Employee Engagement?
An engaged Employee is one who: is fully involved in and enthusiastic about
his or her work cares about the future of the organization
What is Employee Engagement?
An engaged Employee is one who: is fully involved in and enthusiastic about
his or her work cares about the future of the organization is willing to invest discretionary effort to see
the organization succeed
What is Employee Engagement?
Engaged Employees are: More committed to the mission, vision and
goals of your Department and the larger organization
What is Employee Engagement?
Engaged Employees are: More committed to the mission, vision and
goals of your Department and the larger organization
More likely to be active on committee’s and in activities of the Department
What is Employee Engagement?
Engaged Employees are: More committed to the mission, vision and
goals of your Department and the larger organization
More likely to be active on committee’s and in activities of the Department
More likely to welcome new employees to the Department and be a retention influencer
What is Employee Engagement?
MOTIVATION
LOYALTY
TRUST
COMMITMENT
Degree of Engagement
Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?
Degree of Engagement
Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?
Only between 17 – 29% of employees
Degree of Engagement
Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?
Only between 17 – 29% of employees In the Super Bowl… only 2-3 players on
each team would be “engaged” Can you imagine winning with those
odds?
Employee Satisfaction v Engagement
For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve
Employee Satisfaction v Engagement
For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve
But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?
Employee Satisfaction v Engagement
For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve
But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?
… the average Employee would say “NO!”
Employee Satisfaction v Engagement
For years, organizations have stressed employee and Employee satisfaction as a desirable metric to measure and to improve
But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?
… the average Employee would say “NO!” What are some areas of dissatisfaction?
Employee Satisfaction v Engagement
Disagreement with leadership of the team or Department
Employee Satisfaction v Engagement
Disagreement with leadership of team or Department
Disagreement with peers in team or Department
Employee Satisfaction v Engagement
Disagreement with leadership of team or Department
Disagreement with peers in team or Department
Disagreement with goals of team or Department Motivators, metrics, committees, administrative
requirements…
Employee Satisfaction v Engagement
Disagreement with leadership of team or Department
Disagreement with peers in team or Department
Disagreement with goals of team or Department Motivators, metrics, committees, administrative
requirements…
Employee Satisfaction v Engagement
Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged!
Employee Satisfaction v Engagement
Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged!
How do we “engage” our employees to allow them to overcome transient dissatisfaction and still remain valued team members??
The 10 C’s
We can do so by applying the 10 C’s of Employee Engagement
Need to do this consistently and positively
The 10 C’s
Connect
Connect
Leaders must show they VALUE Employees
Engagement is a direct reflection of the relationship between leaders and Employees
Friendly and open attitude to all Employees
The 10 C’s
Connect Career
Career
Leaders must provide challenging and meaningful opportunities to advance
Are Employees challenged to accept leadership roles?
Grow your leaders!
The 10 C’s
Connect Career Clarity
Clarity
Leaders must clearly communicate goals, vision and a pathway!
Where do YOU see your Chapter heading?
Where do your Employees see your Chapter heading?
Is there a “delta” between these views?
The 10 C’s
Connect Career Clarity Convey
Convey
Leaders express expectations
Provide honest and constructive feedback
Goal is to improve the organization’s operations
Mentoring of younger (Gen Y) employees is a good example
The 10 C’s
Connect Career Clarity Convey Congratulate
Congratulate
Leaders recognize Employees for Achievement Participation Outside
accomplishments Family Employee
success
Do it often and be sincere!
The “11th C”
Connect Career Clarity Convey Congratulate
The 10 C’s
Connect Career Clarity Convey Congratulate
Contribute
Contribute
Leaders need to show Employees that their input matters
Help Employees see and feel how they contribute to the organization’s success and future
The 10 C’s
Connect Career Clarity Convey Congratulate
Contribute Control
Control
Leaders need to encourage Employees to assume control and participate in decision making
Create a culture where Employees want to take ownership of problems and solutions!
The 10 C’s
Connect Career Clarity Convey Congratulate
Contribute Control Collaborate
Collaborate
Leaders need to show Employees that teams outperform individuals
Great leaders are team builders
Create an environment that fosters trust and collaboration
The 10 C’s
Connect Career Clarity Convey Congratulate
Contribute Control Collaborate Credibility
Credibility Leaders need to
maintain their personal and organizational reputation
Demonstrate high ethical standards
Employees want to follow a leader who is ethical and honest
The 10 C’s
Connect Career Clarity Convey Congratulate
Contribute Control Collaborate Credibility Confidence
Confidence Leaders need to create
confidence in the organization – be the best!
Insure that all organizational operations are done: Professionally On-time Fiscally responsible Enjoyably
Confidence is infectious!
The 10 C’s
Connect Career Clarity Convey Congratulate
Contribute Control Collaborate Credibility Confidence
What’s in it for me?
Employee engagement isn’t really about the Employee… its about the leaders!
Engaged Employees will: Contribute to the Department and make your
life easier! Allow for new and innovative programs Bring in new employees – grow leaders Insure succession management – and expansion
Questions and DiscussionConnect
Career
Clarity
Convey
Congratulate
Contribute
Control
Collaborate
Credibility
Confidence
The “11th C”
Coffee…