Jonathan Keh Career Portfolio

CAREER PORTFOLIO JONATHAN KEH

CAREER PORTFOLIO | JONATHAN KEH

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CONTENT PAGE

Work Philosophy ................................................................................................................. 2

Resume ............................................................................................................................... 3

Education Background ..................................................................................................... 5

Professional Experience .................................................................................................... 9

Certification ...................................................................................................................... 13

Work Examples ................................................................................................................. 15

Recommendation Letter ................................................................................................ 23

TripAdvisor Reviews .......................................................................................................... 25

Skills – Transferable ........................................................................................................... 30

Skills – Knowledge-based ................................................................................................ 31

Skills – Personality .............................................................................................................. 32

Career Goals .................................................................................................................... 33

References ....................................................................................................................... 34


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WORK PHILOSOPHY

• Engaging guests is enjoyable and can boarden my horizons. I enjoyed a lot during my internship at The Ritz-Carlton.

Not to be served, but to serve.

• I am passionate in hospitality industry. I have established my carrer goal and I will work to the best of my ability.

I dream. I make it true.

• I learnt this philosophy from The Ritz-Carlton. I believe goal can be achieved through teamwork and maximizing our talent.

Always can do!


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RESUME

• Raimondi College, Hong Kong

• Secondary Education

2005 - 2012

• IHTTI, Switzerland • 1st Year Study

Feb 2013 - Jun 2013

• The Ritz Carlton Beijing, Financial Street, China

• Cépe Restaurant

• 1st Internship

Jun 2013 - Dec 2013

Achieved WSET Level 1 Award

Achieved Best Trainee Award


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• IHTTI, Switzerland • 2nd Year Study

Feb 2014 - Jun 2014

• The Ritz-Carlton, Hong Kong

• Club Lounge • 2nd Internship

Jun 2014 - Jan 2015

• IHTTI, Switzerland • 3rd Year Study

Feb 2015 - Jun 2015

Achieved Wow Story Award


& Highest Academic

Average Award (First Position)



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EDUCATION BACKGROUND SECONDARY EDUCATION – RAIMONDI COLLEGE, HONG KONG

From 2005 to 2012, I received secondary education at

Raimondi College.

In 2011, I was appointed as the Head Prefect of the Prefect

Body.


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CERTIFICATE – IHTTI SCHOOL OF HOTEL MANAGEMENT, SWITZERLAND

Modules Main Focus:

Food and Beverage Knowledge

Total Average:

95/100

GPA:

3.85/4.00


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DIPLOMA – IHTTI SCHOOL OF HOTEL MANAGEMENT, SWITZERLAND

Modules Main Focus:

Design and Management

Total Average:

94/100

GPA:

3.85/4.00


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HIGHER DIPLOMA –

IHTTI SCHOOL OF HOTEL MANAGEMENT, SWITZERLAND

Modules Main Focus:

Design and Management

Total Average: 93/100

Achieved the highest academic average award


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PROFESSIONAL EXPERIENCE THE RITZ-CARLTON BEIJING, FINANCIAL STREET

Worked at Italian Fine Dining Restaurant, Cépe, for 6 months

as an International Intern.


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The “Five Star Employee Award” is presented to the employee in every quarter to recognize their commitment and dedication to the guests and to the team.

This award shows my initiative in developing my future career.


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PROFESSIONAL EXPERIENCE THE RITZ-CARLTON, HONG KONG

Worked at The Club Lounge for nearly 7 months as a trainee.


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The “Wow Story Award” is presented to the employee to recognize their contribution in creating memorable memories and wow moments for the guests.

These two awards show my initiative in engaging with guests and creating guests for life.


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CERTIFICATION WSET® LEVEL 3 AWARD IN WINES AND SPIRITS

This award is presented by WSET, Wine and Spirit Education

Trust, which is globally recognized.

The Level 3 Award gives more comprehensive coverage of

the wines and spirits of the world, with an increased focus

on tasting technique.


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EXCELLENCE AWARD FOR THE HIGHEST ACADEMIC AVERAGE

This award is presented to the student who obtained the overall highest academic average and the first position for the Swiss Higher Diploma Programme.

It is my honour to receive this award as a recognition of my effort in academic.


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WORK EXAMPLES RAIMONDI COLLEGE, HONG KONG

Appointed as the Head Prefect of the Prefect Body

Organized New Prefect Training Camp

Organized Graduation Dinner Represented graduates to

deliver speech on graduation ceremony


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IHTTI, SCHOOL OF HOTEL MANAGEMENT SWITZERLAND

1ST YEAR AND 2ND YEAR PROGRAMME

Worked as a team and gained valuable experience.

Organized the Gala Dinner Event for 35 persons

Organized the Banquet Event for 80 persons

Participated in Wine Club and achieved WSET Level 2 Award


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IHTTI, SCHOOL OF HOTEL MANAGEMENT SWITZERLAND

3RD YEAR PROGRAMME

Participated in various group projects and developed different skills.

Member of the Open House Team

Achievement in wine study and visited Champagne in

France for 3 days

Different projects related to Business and Management

Different projects related to Design


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THE RITZ-CARLTON BEIJING, FINANCIAL STREET

EXPERIENCE IN CÉPE RESTAURANT

Experience in using Micros System Different working positions

Participated in Christmas Special Event


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THE RITZ-CARLTON, HONG KONG

“WOW STORY” – EXTENDING MEMORABLE EXPERIENCE

Created personalized postcard and a photo frame to capture their

memory of their first visit to Hong Kong


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“WOW STORY” – MEMORY KEEPER – INSTAGRAM PHOTOBOOK

Created a unique crossword puzzle for the kids to play The words are the name of the staffs at the Club Lounge

Built a strong relationship with guests during their stay by knowing each other

Created a photo frame and an album with the photos they took during their stay as the memory keeper


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“WOW STORY” – 3RD BIRTHDAY SURPRISE

Created a surprise birthday party for a long-staying guest

Coordinated with other departments and the management to organize this surprise party


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OTHER “WOW STORY”

Personalized Baggage Tag

Personalized Trip Advice Personalized Souvenir

Wedding Anniversary Wedding Anniversary Wedding Proposal

Surprise Birthday Party Special Diet Needs Christmas Celebration


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RECOMMENDATION LETTER FROM MR. RORY SLATER


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FROM MRS. OSTROM


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TRIPADVISOR REVIEWS


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SKILLS – TRANSFERABLE

Transferable

Communi-cation

Creativity

Decision-making Leadership

Accepting Responsibility


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SKILLS – KNOWLEDGE-BASED

Knowledge-based Language

Information Technology

Maintaining Guest

Satisfaction

Engaging with Guest

Food & Beverage

Knowledge

Wine Knowledge


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SKILLS – PERSONALITY

Personality

Detail-minded

Easy-going

Organizing Humble to Learn

Passionate


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CAREER GOALS

From 2020

Continue further study related to business and hospitality management

Achieve higher management position after further study

Before 2020

Achieve management position in Rooms Division

From 2018

Develop career and achieve higher position

Continue further study related to hospitality management

Mar 2016 – 2017

Management Training at Hotel Chain


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REFERENCES

Mr. Rory Slater Hotel Manager

The Ritz-Carlton Beijing, Financial Street, Beijing, China

[email protected]

Mr. Shin-I Lin Chairman

United Holdings Ltd./ Global Capital Investment Corp., Taiwan, R.O.C.

[email protected]

Dr. Eddy Lee Assistant Principal

Raimondi College, Hong Kong

[email protected]


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Contact Information

[email protected]

+852 9135 9939

For further information, please feel free to

contact me or visit my LinkedIn profile.

Jonathan Keh Career Portfolio

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