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Oriental Hospitality Consultants OrientalHospitality.com JOB DESCRIPTIONS ROOM DIVISION - ACCOUNTING AGENDA 1.01 Financial Controller 1.03 Chief Accountant 1.04 Credit Controller 1.05 Cost Control Officer 1.06 Accountant 1.07 Accounts Payable 1.08 Accounts Receivable Supervisor 1.09 Accounts Receivable Clerk Collector 1.10 Cashier Supervisor 1.11 General Supervisor 1.12 Outlet Cashier 1.13 Purchasing Manager 1.14 Purchasing Executive 1.15 Purchasing/Receiving Supervisor 1.16 Receiving/Purchasing Supervisor 1.17 Pay Master 1.18 Purchasing Agent 1.19 Store Supervisor 1.20 F&B Store man 1.21 Receiving Clerk Store Man 1.22 Cost Analyst 1.23 Day Audit 1.24 Financial Controller Confidential Secretary 1.25 IT Manager
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JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

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JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING
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Page 1: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

AGENDA

1.01 Financial Controller

1.03 Chief Accountant

1.04 Credit Controller

1.05 Cost Control Officer

1.06 Accountant

1.07 Accounts Payable

1.08 Accounts Receivable Supervisor

1.09 Accounts Receivable Clerk – Collector

1.10 Cashier Supervisor

1.11 General Supervisor

1.12 Outlet Cashier

1.13 Purchasing Manager

1.14 Purchasing Executive

1.15 Purchasing/Receiving Supervisor

1.16 Receiving/Purchasing Supervisor

1.17 Pay Master

1.18 Purchasing Agent

1.19 Store Supervisor

1.20 F&B Store man

1.21 Receiving Clerk Store Man

1.22 Cost Analyst

1.23 Day Audit

1.24 Financial Controller Confidential Secretary

1.25 IT Manager

Page 2: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : FINANCIAL CONTROLLER

DEPARTMENT : Accounting

REPORTS TO : General Manager

Managing Director

SUPERVISES : Accounting Staffs.

JOB SUMMARY : 1. Ensure all internal and external reporting functions are managed in a timely accurate and

professional manner and in line with hotels schedule and policy.

2. Reconciliation of all Balance Sheet Asset and Liability accounts to ensure owners

investment recorded and managed in line with hotels policy.

3. Maintaining staff, to ensure that all sections of Accounting Department’s staff are

functioning properly and efficiently as per standard Policies and Procedures.

4. Assist in the preparation of outlook forecasts/budgets for future planning.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of

work described.

The duties are:

1. Preparing and/or reviewing daily, weekly and monthly reports in accordance with

reporting calendars hotels Finance Policy, ensuring that all reports are submitted on a

timely basis and accurate.

2. Hiring, training and evaluating of the Accounting Department’s staff performance.

3. Reviewing hotel Management Agreement to ensure compliance.

4. Liaise with other departments re : Policies and Procedures compliance.

5. Preparing schedule and reports as requested by the Owners.

6. Training/counseling with other Department Heads re : Outlook and profitability.

7. Taxation :

Reviewing all tax matters to ensure that all tax calculations are in line with

the Tax Regulation and submitted to the Government Office in a timely manner as :

Page 3: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Monthly Tax Payments :

Expatriate and Local Employee’s income Tax Payable

Value Added Tax (VAT)

Withholding Tax on company Fees

Retail Tax (PB.1)

Withholding Tax on Professional Fees

Other Withholding Taxes

Annual Tax Returns :

Expatriate and Local Employee’s income Tax Payable

Value Added Tax (VAT)

Withholding Tax on Sheraton Fees

Retail Tax (PB.1)

Withholding Tax on Professional Fees

Other Withholding Taxes

8. Assist in handling of Internal/External Audit as well as the Tax Audit to prepare the

information as requested by the concerned parties. Oversee the completion of in house

audits (Payroll, Cashier, etc).

9. Preparation of Fiscal Budget, Manpower and reforecast.

10. Preparation of any special analysis as may be requested by Head Office and Department

Heads.

11. To be responsible for operationally running the Accounting Department, and in this role,

ensure that General Manager and Excom are informed on financial issues relating to the

hotel.

12. To keep confidentiality.

13. Instigate monthly Communication Meeting.

14. To motivate staff, giving a feeling of team spirit and pride.

15. To follow the Hotels Code of Conduct.

The responsibilities are:

1. Controlling of accuracy of any tax calculations, and timely payments, to avoid any tax

penalties, tax administration fines and interest on tax payable.

2. Minimize idle money by investing funds available, looking to the competitive interest

rates of Short Term Deposit given by Banks to generate owner income.

3. By improving the employee’s attitude, discipline, sense of belonging, sense of

responsibility and knowledge to maximize productivity, reduce staff turnover.

4. Minimize risk of error/fraud in pay preparation and cashiering through regular audit and

Administration of internal controls.

5. Involvement and participation in profitability analyzing and planning.

6. Ensure that staffs are given training to meet the requirements of the job.

7. Liaise with other Departments re: Policy compliance.

8. To keep confidentiality.

Page 4: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Fluent communicate in English writing and speaking.

- University graduate.

- Good accounting knowledge

- Has experience minimum 2 years in Financial Controller position at 5 star hotels.

- Good Computer knowledge.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 30 – 45.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Accountant and willing to work long hours

during month end or year end closing.

NEEDED ATTRIBUTES

Attitudes:

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable.

Page 5: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date: ........

Department Head:………………………… Signed: ………………………...... Date

Personnel Manager:………………………. Signed: …………………………… Date: …

Page 6: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : CHIEF ACCOUNTANT

DEPARTMENT : Accounting

REPORTS TO : Financial Controller.

SUPERVISES : Accountant, General Cashier, Paymaster, Account Payable.

JOB SUMMARY : The preparation of financial accounts on a monthly/yearly

basis and the reconciliation of Balance Sheet accounts in accordance with Hotels

Finance Policies. Oversee the day accounting functions, to ensure timely and accurate

input to the reporting timetables.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following

areas and activities. At management discretion, direction may be given for tasks outside the scope

of work described.

The duties are:

- Prepare general ledger journal.

- Review General Ledger and Departmental Income Statement output from Computer.

- Review Daily Revenue Journal before distributes to other department.

- Attend to the daily administration of the accounting office and identify and resolve

problems in conjunction with respective members of staff.

- Co-ordinate and prepare Profit and Loss and Balance Sheet financial statements

monthly, to meet reporting timetable.

- Participate as requested in stocktakes of beverage, general inventory.

- Co-ordinate and manage Controller Department archiving system.

- Reconcile Asset and Liability accounts as designated monthly.

- Reconcile all of Bank account on monthly basis.

- Additional tasks as required by the Financial Controller.

- Co-ordinate and supervise compliance to Accounting checklist.

- Assist in preparation of Taxation Returns.

The responsibilities are:

- Assisting the preparation of the Profit and Loss forecast of financial performance

(outlook) on a monthly basis, for the following month.

- Assist in monitoring the Hotel’s compliance to Corporate and internal Policies &

Procedures and to recommend new Policies & Procedures when necessary.

- Ensure that staffs are given training to meet the requirements of the job.

- Administer internal controls to minimize theft/fraud and maximize profitability.

- Participation in profitability analyzing and planning.

- Identify cost saving/revenue generating opportunities to improve the hotel

profitability.

Page 7: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

- Routine reconciliation of Balance Sheet and Bank accounts ensures the profit and loss

reported is a true and fair representation of the hotel’s performance.

- Liaise with other Departments re : Policy compliance.

- Minimize risk of error/fraud in pay preparation and cashiering through regular audit

and Administration of internal controls.

- To keep confidentiality.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Fluent communicate in English writing and speaking.

- University graduate.

- Good accounting knowledge

- Has experience minimum 2 years at 5 star hotels.

- Good Computer knowledge.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

-

WORKING CONDITIONS

Office hours is as determined for the category of Chief Accountant and willing to work long

hours during month end or year end closing.

NEEDED ATTRIBUTES

Aptitudes:

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable.

Page 8: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date: .....

Department Head:………………………… Signed: …………………………… Date:.....

Personnel Manager:………………………. Signed: …………………………… Date: …

Page 9: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : CREDIT CONTROLLER

DEPARTMENT : Accounting

REPORTS TO : Financial Controller

SUPERVISES : Collector

JOB SUMMARY : Responsible for all aspects of credit control as well as

processing of the daily accounts receivable transaction to ensure collectibility of all

receivables in line with Hotels Finance Policy. Although functionally, he does not report

to the A/R Supervisor, it is necessary that the works very closely with him.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- To follow up collection of A/R regularly in a firm but diplomatic manner calculated

to produce results and at the same time maintain good relations with the

customer/guests.

- To review the supporting document and verify the accuracy of the balances of

receivable.

- To recommend write off uncollectible accounts.

- To report immediately any unfavorable information received affecting a customers

credit standing so that appropriate action may be taken.

- To report directly to Financial Controller, all matters affecting credit and collection.

- To ensure that accounts, statement, and follow up letters are mailed on timely basis.

- To prepare the list of slow payers, skippers, etc.

- Register commissions due to the authorized travel agent.

- To conduct Monthly Credit Meeting

The responsibilities are:

- Together with Account Receivable Supervisor maintain & control System Accounts

Receivable

Page 10: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

- Monitored that Credit Policy as adopted by the hotel is thoroughly implemented &

followed up.

- Make sure that invoices and statement of accounts are sent out regularly.

- Make sure all necessary information has been advised to Financial Controller for

account exceeding more 30 days.

- Minimize the risk of Fraud and Error in Accounts Receivable.

- To manage the Accounts Receivable Aging List to ensure that collections are made in

timely manner with no less than 90% of total debt in current and 30 days.

- To keep confidentiality.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Must be able to communicate in English writing and speaking and other languages

that are an advantage.

- Preferably with Accounting Background.

- Experience in Back Office or Accounting at least 1 – 2 years.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel and with the hotel

guests.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Credit Controller staff and willing to work

long hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

Page 11: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: .......

Department Head:………………………… Signed: ………………………… Date:……

Personnel Manager:………………………. Signed: …………………………… Date: ........

Page 12: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : COST CONTROL OFFICER

DEPARTMENT : Accounting

REPORTS TO : Financial Controller.

SUPERVISES :

JOB SUMMARY : To assist Cost Analysis providing report for daily and monthly

cost of

Food and Beverage as well as all store items inventory.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

Daily Duties: - Compare original storeroom requisition against copy from area requisition to

eliminate alterations.

- Evaluate Butcher shop requisitions.

- Evaluate inter-kitchen transfer.

- Summarize beverages for cooking and food to bars.

- Summarize and reconcile direct food & bar issues.

- Calculate the cost of office’s meals.

- Prepare daily Food and Beverage cost report.

Monthly Duties:

- Take physical inventories in the Food - Beverage, Spa and Engineering storerooms.

- Check any difference of actual physical inventory and book inventory and prepare an

over/short list.

- Price, extend and total the storeroom inventories.

- Summarize recapitulation of purchases and reconcile the total figure with the Cost

Analysis staff.

- File all documents and work papers of the previous month.

The responsibilities are:

- Responsible under the direction of the Cost Analysis, to safe guard the company’s

investment in Food and Beverage inventory and also for all store items.

- To provide management with accurate and timely operational cost figures.

Page 13: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

- To keep costs in line with what they should be (budget) and attain the maximum

gross profit on food and beverage sales.

- Eliminate waste, pilferage or losses of food and beverage.

- Lower the cost without reducing the established quality or quantity of the portions.

- Make it possible to supply better food and drinks without increasing the cost.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking is an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Cost Control Officer and willing to work

long hours during month end and year end closing or inventory.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

Page 14: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date:...........

Department Head:………………………… Signed: …………………………… Date:…....

Personnel Manager:………………………. Signed: ………………………….... Date:……

Page 15: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : ACCOUNTANT

DEPARTMENT : Accounting

REPORTS TO : Financial Controller.

SUPERVISES : Account Receivable Supervisor.

JOB SUMMARY : The preparation of financial accounts on a monthly/yearly

basis and assisting reconciled of Balance Sheet accounts in accordance with hotels

Finance Policies. Oversee the day accounting functions, to ensure timely and accurate

input to the reporting timetables.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Prepare General Ledger journal.

- Review the Account Receivable Payment and adjustment journal if necessary.

- Review Daily Revenue Journal before distributes to other department.

- Attend to the daily administration of the accounting office and identify and resolve

problems in conjunction with respective members of staff.

- Review the Fidelio account (PM and Trash) and reconcile accordingly and minimize

the unidentified amount.

- Participate as requested in stocktakes of beverage, general inventory.

- Additional tasks as required by the Financial Controller.

- Co-ordinate and supervise compliance to Accounting checklist.

The responsibilities are:

- Ensure that staffs are given training to meet the requirements of the job.

- Administer internal controls to minimize theft/fraud and maximize profitability.

- Identify cost saving/revenue generating opportunities to improve the hotel

profitability.

- Assisting the Chief Accountant to reconcile of Balance Sheet and Bank accounts

ensures the profit and loss reported is a true and fair representation of the hotel’s

performance.

- Liaise with other Departments re : Policy compliance.

- Minimize risk of error/fraud in pay preparation and cashiering through regular audit

and Administration of internal controls.

- To keep confidentiality.

Page 16: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

Fluent communicate in English writing and speaking.

Accurate and precise in figures.

Good accounting knowledge

DESIRABLE QUALIFICATIONS Must be able to contact with all levels of personnel within the hotel.

Good attitude, well groomed and good appearance.

Honesty – Integrity.

Open minded & reliable

EXPERIENCE:

At least 5 years in 4 or 5 star properties

COMPUTER LITERATE:

Good Computer knowledge.

EDUCATION:

University degree

AGE:

Minimum 25 - 30 years old

WORKING CONDITIONS

Office hours is as determined for the category of Accountant and willing to work long hours

during month end or year end closing.

NEEDED ATTRIBUTES

Attitudes:

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable.

Page 17: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date:.........

Department Head:………………………… Signed: …………………………… Date:……

Personnel Manager:………………………. Signed: …………………………… Date:……

Page 18: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : ACCOUNTS PAYABLE

DEPARTMENT : Accounting

REPORTS TO : Financial Controller

SUPERVISES :

JOB SUMMARY : Control the regular payment of all expenses of the Hotel.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are :

- Verify all items on purchase orders, receiving records and invoices of the suppliers.

- Verify all items on the returned merchandise and credit notes of the suppliers.

- Prepare the payment voucher for all hand cheques.

- Prepare the payment voucher for A/C Payable trade and accounts distribution of all

invoices and credit note of the suppliers.

- Prepare cheques for all payment and transmit for signature to Financial Controller

with payment voucher and all necessary supporting documents.

- Check monthly supplier statement against accounts payable record.

- Keep and up-date accounts payable in case of payments by installments.

- Check the calculation on A/C Payable envelope F&B Purchase.

The responsibilities are:

- Maintain and Control Fidelio System Accounts Payable.

- Check and Make sure that all of expenses allocate as per proper account.

- To ensure all expenses paid are authorized by the relevant Department Heads to

ensure payment does not occur for goods not authorized.

- Arranging payment according to supplier terms.

Page 19: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

- Reconciliation of Account Payable Trade Creditor control account in General Ledger

to aged of payables report.

- Review quarterly the outstanding cheques register.

- To keep confidentiality.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Must be able to communicate in English writing and speaking and other languages

that are an advantage.

- Preferably with Accounting Background.

- Experience in Back Office or Accounting at least 1 – 2 years.

- Computer Literate.

- Accurate and precise in figures.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude and well groomed.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Account payable staff and willing to work

long hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

Page 20: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: …………………………. Date:……

Personnel Manager:………………………. Signed: ……………………………Date: ……

Page 21: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : ACCOUNTS RECEIVABLE SUPERVISOR

DEPARTMENT : Accounting

REPORTS TO : Financial Controller, Accountant.

SUPERVISES : Account Receivable Clerk .

JOB SUMMARY : To record all amounts due to Hotel by guests, concessionaries

tenant and employees. Work closely and co-ordinate with Credit

Controller.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are :

- Check all amount cheques are posted correctly with supporting documents.

- Balancing daily transfer to city ledger, posting editing and updating to accounts

receivable system.

- Reconcile all credit card charges to payments received.

- Check and make sure that grouping of account receivable agree with the respective

credit facilities number.

- Prepare and sending invoices within 48 hours after guest departure or at the earliest

possible time.

- Preparing, distributing invoices for employee city ledger accounts monthly.

- Preparing and posting rebates and recording.

- Print out the monthly Aging report and distribute to all concerned.

The responsibilities are:

- Together with Credit Controller maintain and control Fidelio System Accounts

Receivable.

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Oriental Hospitality Consultants – OrientalHospitality.com

- Make sure invoices and statements of accounts are submitted to Credit Controller.

- Make sure all necessary information has been advised to Financial Controller for

account exceeding more 30 days.

- Make sure every month that the different classifications of A/R agree with the

respective control cards and prepare and aged trial balance of all accounts receivable.

- Minimize the risk of Fraud and Error in Accounts Receivable.

- To manage the Accounts Receivable Aging List to ensure that collections are made in

timely manner with no less than 90% of total debt in current and 30 days.

- To keep confidentiality.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Must be able to communicate in English writing and speaking and other languages

that are an advantage.

- Preferably with Accounting Background.

- Experience in Back Office or Accounting at least 1 – 2 years.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel and with the hotel

guests.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Account Receivable staff and willing to

work long hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

Page 23: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date..........

Department Head:………………………… Signed: …………………………… Date:…

Personnel Manager:………………………. Signed: …………………………… Date…

Page 24: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : A/R CLERK - COLLECTOR

DEPARTMENT : Accounting

REPORTS TO : Credit Controller.

SUPERVISES :

JOB SUMMARY : Ensure timely billing of accounts and maintain receivable

records.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Collection to Travel Agent/Company.

- Handling conference such as run-down meeting with the Organizer and Convention

Department, billing, prepare invoice and sending invoice to the concern Organizers.

- Respond to customer (Travel Agent and Organizer) queries as requested.

- Preparing, distributing invoices for employee city ledger accounts monthly.

- Preparing, distributing and filing invoices for all check out with balance account (FIT,

GIT, Conference)

- Preparing, distributing and filing for all tenant telephone and rental invoices monthly.

- Reconciliation of account when necessary

- Reminding due accounts.

- To keep confidentiality.

The responsibilities are:

- Ensure all accounts are invoiced in an accurate and timely manner to facilitate.

- Identity potential problems and bring them to the attention of the Credit Controller

and Financial Controller.

- Minimize the risk of Fraud and Error in Accounts Receivable.

- To keep confidentiality.

Page 25: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

JOB PROFILE:

SKILLS AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking is advantage.

- Good accounting knowledge

- Good Computer knowledge.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

- Driving license is necessary.

WORKING CONDITIONS

Office hours is as determined for the category of A/R Clerk – Collector and willing to

work long hours in case of urgent appointment from company for collection.

NEEDED ATTRIBUTES

Attitudes:

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable.

Page 26: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date:...........

Department Head:………………………… Signed: …………………………… Date:…..

Personnel Manager:………………………. Signed: …………………………… Date: …..

Page 27: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : CASHIER SUPERVISOR

DEPARTMENT : Accounting

REPORTS TO : Financial Controller

SUPERVISES : Outlets Cahiers

JOB SUMMARY : Train outlets cashiers and to organize and supervise their work

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Prepare the checks/bills and distribute to every outlets cashier and make sure that are

enough to cover during operation.

- Coordinate with General cashier for small change and distribute to outlet cashiers.

- Request additional house bank during weekend/public holiday and distribute to every

outlet cashiers.

- Monitoring stock of checks/bills, stationary for cashier and cigarettes.

- Resolve any problem concerning the cashiers including engagement proposals or

dismissal.

The responsibilities are:

Prepare a working schedule of all restaurant cashiers.

- Train all new restaurant cashiers to assist and solve the problems during their work.

- Make sure that a sufficient supply (forms) & latest menu and guest checks is handed

daily to the cashiers and follow up for the missing checks.

- Replace the cashier during lunch or dinner.

- Make sure that a cashier is available for banquets function.

Page 28: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Must be able to communicate in English writing and speaking and other languages

that are an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel and with the hotel

guests.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Willing to work long hours.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

Page 29: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: ……………………………Date:….....

Personnel Manager:………………………. Signed: …………………………… Date: ……

Page 30: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort &Spa

Job Description

JOB TITLE : GENERAL CASHIER

DEPARTMENT : Accounting

REPORTS TO : Financial Controller

SUPERVISES :

JOB SUMMARY : Reconcile all monies deposited and maintain control over the

central cashier float and other cashier floats in the hotel.

Prepare daily banking, including foreign exchange conversion.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Prepare money to be deposited in Bank.

- Prepare reimbursements of cashier floats (due back).

- To complete General Cashier’s summary.

- Maintain foreign exchange sales rate and prepare foreign exchange receipt for

banking.

- Liase with security services for witnessing opening of drop safe and for daily

banking.

- Periodical floats counts and daily float count of main float.

- Maintain a record of cashier discrepancies for investigation and follow up.

- Manage Petty Cash Impress and reconcile at month end.

- Give change where needed.

- Organize Cash, order and arrange foreign drafts.

- Assist Paymaster as required in processing tax and other duties.

Page 31: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

The responsibilities are:

- Ensure that the depositing of all monies in the drop safe is witnessed on the register.

- Collect and verify together with a witness all envelopes of the daily deposits by the

cashiers.

- Register on the cash report and include in he bank deposit all amounts which have

arrived by mail and which in general have been remitted by the secretary of the GM.

- Check daily her cash fund & see that all petty cash disbursements have been

registered properly.

- Ensure money deposited and reconciled daily.

- Liases with other cashier regarding discrepancies and try to resolve any problems.

- Cash reconciliation to General Ledger.

- Minimize fraud in cash handling.

- To keep confidentiality.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Must be able to communicate in English in writing & speaking, other languages are

an advantage.

- Preferably with Accounting Background.

- Experience in Back Office or Accounting at least 1 – 2 years.

- Computer Literate, accurate and precise in figures

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel and with the hotel

guests.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity., open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of General Cahier staff and willing to work

long hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

Page 32: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date:...........

Department Head:………………………… Signed: …………………………… Date:…....

Page 33: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : Purchasing Manager

DEPARTMENT : Purchasing

REPORTS TO : Financial Controller

SUPERVISES : Purchasing /Receiving Clerk/ Head Store

JOB SUMMARY : Under the general guidance of the Financial Controller and within

the limits of Hotels policy and procedure, is responsible for

translating the business plan into the material and service

requirements of the hotel and plans and executes their

acquisition storage, and issuance

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, in Administration report to Financial Controller,

Collaboration with Receiving, storekeeper, direction may be given for tasks outside the scope of

work described as follows:

The duties are:

Translates operating forecasts into material requirement plans and thereby determines

standard stock and reorder levels with Department Heads and Management.

Control the purchasing and receiving of goods procedures. Ensure that the correct

procedures are followed prior to the ordering of all goods and services. That the quality

and quantities of goods received are checked against purchase orders.

Maintain efficient and effective price control through the completion of regular price

comparisons.

Control the storing and issuing of all stock. The Purchasing Manager has to control and

register the flow of goods in and out from the following areas: receiving, storerooms,

main kitchen, F & B outlets.

Control daily loading of purchases, issuing and transfers into the inventory system. All

transactions must be supported by correctly completed, signed and legitimate

documentation.

Control the recording of all FOC stock; obsolete stock; breakages and wastage.

Monitor par level of stock in the storeroom, bars, restaurant, deli and housekeeping

stores. Review par level periodically with relevant department head.

Be versed in all aspects of the Hotel Food and Beverage system (including POS system)

and maintain the integrity and accuracy of the records.

Participates in negotiations for service contracts.

Identifies and develops reliable sources of supply.

Identifies and organises adequate storage for all perpetual inventory items.

Protects inventories from waste, spoilage and theft.

Page 34: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Keeps abreast of the marketplace as to innovation and value.

Maintain record of signatures and ensure that register is kept up to date at all times.

Issue purchase order and requisition books and maintain register. Ensure that Purchase

order and requisition books are issued only when the previous one is returned. Ensure

that such stationery is kept in a secure location.

Any commissions of goods received from suppliers must be given to Financial Controller

to record.

COST CONTROL

Ensures that market surveys are completed in co-ordination with the Executive Chef and

F&B Service Manager.

Performs related duties and special projects as assigned.

Maintains cost records as outlined in the Cost Control Manual.

Completes and distributes cost and sales potential reports as requested by Management.

Carries out daily random samples of receiving reports and market lists, investigates

quantity and price differences and reports unresolved discrepancies to the Financial

Controller.

Updates and distributes purchase price comparisons and sales statistics as required.

Updates and maintains production standard worksheets.

Provides timely month-end accounting information with pertinent observations to enable

completion of month-end financial reports.

Organises inventory taking for food and beverage, general supplies and operating

equipment.

COMMUNICATION: Supervise the employees within the department, ensuring that the correct standards and

methods of service are maintained as stated in the Department’s Operations Manual.

Ensure that the Department’s Operation Budget is strictly adhered to and that all costs are

strictly controlled.

Ensure that all employees have a complete understanding of and adhere to the Hotel’s

Employee Rules and regulations

PERSONNEL & DEVELOPMENT

Supervises Head Store and Receiving Clerk, verify posting by receiving clerk and head

store.

Assist in the building of an efficient team of employees by taking an active interest in

their welfare, safety and development.

Ensure that all employees provide a courteous and professional service at all times and

follow up where necessary.

Assist in the training of the employees ensuring that they have the necessary skills to

perform their duties with the maximum efficiency and follow up where necessary.

Supervise the employees within the department, ensuring that the correct standards and

methods of service are maintained as stated in the Department’s Operations Manual.

Ensure that the Department’s Operation Budget is strictly adhered to and that all costs are

strictly controlled.

Ensure that all employees have a complete understanding of and adhere to the Hotel’s

Employee Rules and Regulations.

To ensure that / attend regular On Job Training are conducted within the department.

To ensure that these training are been recorded

To actively participate in the quality circle within the hotel

Page 35: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

PROFESSIONAL SKILLS

3 to 5 years experience in a Purchasing / Cost control capacity

Ability to use major inventory control system

Established contact with various suppliers and market leaders in hotel & catering supplies

Currently holding a similar position.

Experience in working with and directing work team

Ability to make detailed analysis on financial findings both on written and oral

presentation

Proven communicator with negotiation skills

Experience in preparing budget

Communicate and gain commitment to action from a range of people

JOB PROFILE

SKILL AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking in advance

- Preferable from hotel background, good in handling/solving problems

- Computer literate

DESIRABLE QUALIFICATIONS

- Must able to contact with all level of personnel within the hotel

- Male/female

- Good attitude, good grooming and good appearance

- Honestly-integrity, open mind and reliable and able to lead people

WORKING CONDITIONS

Office hours is as determined for the category of Purchasing Executive, willing to work long

hours as requirement

NEEDED ATRIBUTES

Attitudes:

High achievement, self motivate, clear thinker, analytical, friendly and an out going

personality, have a good sense of humor and able to work long hours effectively and

communicate well with people at all level

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable

Page 36: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date: .......

Department Head:………………………… Signed: …………………………… Date:

Personnel Manager:………………………. Signed: …………………………… Date: …

Page 37: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Resort & Spa

Job Description

JOB TITLE : OUTLET CASHIER

DEPARTMENT : Accounting

REPORTS TO : Cashier Supervisor

SUPERVISES :

JOB SUMMARY : Responsible of making sure that all sales for food and beverage

are duly registered and that checks signed by guest staying at the hotel are properly

and immediately transmitted to the front office.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Take the house bank from safe deposit box and prepare the checks/outlet bills, make

sure that we have enough stock.

- All charges pertaining to the hotel guests must immediately be sent to front office so

that it is possible to constantly update the guest folio.

- Credit card and city ledger accounts are to be handled as per instructions in the Credit

manual.

- For any other charge, the cashier must make sure that the signature of the guest and

all other useful information are properly legible.

- At the end of duty, the cashier must prepared and envelope to deposit the cash taking

of the day, after having previously put aside the exact amount of his cash fund. The

cash fund will be put in to his safe deposit box whereas the envelope will be

deposited in the one reserved to the General Cashier. Front office cashier will witness

the deposit of the envelope in writing.

- The witness should not know the contents of envelope but will simply assure that it

has been deposited in the safe deposit box. All cashier should know the procedures of

controlling the cash funds.

- At the end of his/her duty, each cashier must do a cross balance of his daily summary.

Page 38: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

- All cancelled checks must indicate the reason of cancellation and the signature of a

responsible member staff. All price alternations must also be previously approved

The responsibilities are:

- The correct recording of all sales of food and beverage.

- An efficient control of all money which are at his/her disposal and pertaining either to

his cash fund or sales receipts.

- Make sure that all sales are properly recorded and that signature of the guest legible.

In many cases, this will included the checking of credit cards.

- Prepare the daily outlets summary.

- Control all checks which have been handed over to him irrespectively of whether they

have been used or not.

- To keep confidentiality.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Must be able to communicate in English writing and speaking and other languages

that are an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel and with the hotel

guests.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Willing to work long hours.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Page 39: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: ………………………… Date:……

Page 40: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : Purchasing Executive

DEPARTMENT : Purchasing

REPORTS TO : Financial Controller

SUPERVISES : Purchasing /Receiving Supervisor & Purchase Agent

JOB SUMMARY : To secure required material, supplies, equipment and services

as needed for the hotel and full in charge to maintenance the operation of Purchasing

Department running well. Responsibilities to take care all the General and Engineering

requirements

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, in Administration report to Financial Controller,

Collaboration with Receiving, storekeeper, direction may be given for tasks outside the scope of

work described as follows:

The duties are:

- To maintenance competitive quotations of F&B, General and Engineering items

- Input/record quotations in the data system

- Daily communication with Purchasing/Receiving supervisor and Purchasing Agent to

make sure all delivery order are on schedule requirement with the right specification

and Best quality

- To process PR & PO at all related in General and Engineering with at least three

quotations for new item, except urgent request and for old item should be supported

document as repeat order by always bargaining and approved by Financial Controller

- To assure all supporting documents for PR&PO of Store Item, General are complete

& correct

- Placing order appropriate supplier by Phone or Fax and ensure regarding the

Quantity, Quality, Price agreement, Delivery time and term of Payment

- Communicated with department concerned to make sure the item request meets with

the requirement – identify need by sample, specification, detail brand etc

Page 41: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

- Follow up the outstanding orders immediately with tracing system

- Distribute and files all papers to department concerned

- Market Survey in every Three Months

The responsibilities are:

- Cooperated to maintenance daily operational of Purchasing Department with

Purchasing Supervisor and Purchasing Agent in regarding Best price, Best quality and

Best quantity

- Reporting the special case in condition of urgent or need approval with FC

- Supervising Purchasing/Receiving Supervisor and Purchasing Agent in daily

operation

- Issuance an Authorized PR & PO of Engineering, General, Store Item as per

company policy& procedure

- Monthly comparison from supplier doing for market list for Perishable items such as:

Vegetables, Chicken, Meat and Fruits

- Rotation with Purchasing Supervisor in handling daily Market List in absence of

Purchasing Agent

- Responsible to inform any outstanding items, handling Patty Cash of Purchasing

- Doing custom clearance of delivery Import item, keep cleanliness in purchasing area

- Pick up urgent goods in case can not be delivered by suppliers and ready for

direct/cash purchases

- Always keep good relation with others in Purchasing, Receiving and other

Department

JOB PROFILE

SKILL AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking in advance

- Preferable from hotel background, good in handling/solving problems

- Computer literate

DESIRABLE QUALIFICATIONS

- Must able to contact with all level of personnel within the hotel

- Male/female

- Good attitude, good grooming and good appearance

- Honestly-integrity, open mind and reliable and able to lead people

WORKING CONDITIONS

Office hours is as determined for the category of Purchasing Executive, willing to work long

hours as requirement

NEEDED ATRIBUTES

Attitudes:

Page 42: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

High achievement, self motivate, clear thinker, analytical, friendly and an out going

personality, have a good sense of humor and able to work long hours effectively and

communicate well with people at all level

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Page 43: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Department Head:………………………… Signed: ………………………… Date:……

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort &Spa

Job Description

JOB TITLE : Purchasing/Receiving Supervisor

DEPARTMENT : Purchasing

REPORTS TO : Purchasing Executive

SUPERVISES : Purchasing Agent

JOB SUMMARY : His/her duty full in charge to maintenance the operation of

Purchasing Department running well, Responsibility to take care requirement from all

the General item such as, printing item, guest supplies, uniform, advertising and

required from other Department such as F&B, Front Office, Le Spa, A&G,

Housekeeping, Laundry

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

as follows:

The duties are:

- To maintain competitive quotations of General items such as, Printing item, Guest

Supplies, Uniform, Advertising & any requirement from other Department (F&B,

Front Office, Spa, A&G)

- Input/record quotations in the data system

- Daily communication with Receiving Supervisor to make sure all delivery order are

on schedule requirement with the right specification and Best quality

- To process PR & PO at all related in general with at least three quotations for new

item, except urgent request and for old item should be supported document as repeat

order by always bargaining and approved by Purchasing Executive

- Placing order appropriate supplier by phone or fax and ensure regarding the quantity,

quality, price agreement, delivery time and term of payment

- Communicated with department concerned to make sure the item request meets with

the requirement – identify need by sample, specification, details brand etc

- Follow up the outstanding orders immediately with tracing system

- Distribute and files all papers to department concerned

Page 44: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

The responsibilities are:

- To assist Purchasing Executive in carry out daily operations of Purchasing

Department in regarding Best price, Best quality and Best Quantity

- Reporting the special case in condition of urgent or need approval with Purchasing

Executive

- Supervising Purchasing Agent in daily operation

- Rotation with Purchasing Executive in handling daily Market List (food) for absences

of the Purchasing Agent

- Responsible to informed an Outstanding items

- Recorded Monthly Report Attendance of Purchasing Department

- Doing custom clearance of Printing item (sales & marketing programs)

- Pick up urgent goods in case can not be delivered by suppliers and ready for

direct/cash purchases

- Always keep good relation with others in Purchasing, Receiving and other

Department

- Keep cleanliness in purchasing area

JOB PROFILE

SKILL AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking in advance

- Preferable from hotel background

- Good in handle/solve the problem

- Computer literate

DESIRABLE QUALIFICATIONS

- Must able to contact with all level of personnel within the hotel

- Male/female

- Good attitude, good grooming and good appearance

- Honestly-integrity

- Open mind and reliable and able to lead people

WORKING CONDITIONS

Office hours is as determined for category of purchasing agent & willing working long hours

as requirement

NEEDED ATRIBUTES

Attitudes:

Page 45: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

High achievement, self motivate, clear thinker, analytical, friendly and an out going

personality, have a good sense of humor and able to work long hours effectively and

communicate well with people at all level

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Page 46: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: ………………………....... Date:….....

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : RECEIVING/PURCHASING SUPERVISOR

DEPARTMENT : Accounting

REPORTS TO : Financial Controller

SUPERVISES : Receiving Clerk

JOB SUMMARY : His duty to see that all merchandise received at the hotel has

been properly ordered and that the goods are in perfect condition before transmitting

them to the general stores or the different departments and also helping the purchasing

day to day operation.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Authorizing the delivery of goods to the hotel.

- Compare the invoice or receiving record accompanying the goods against purchase

order and see the quantity and description agree.

- Organize the goods delivery to General stores or to the requisitioning department.

- The Receiving Supervisor must be keep the copies of acknowledgement receipt from

respective department.

- Input/record the daily receiving data to the system.

- Record Daily Receiving Summary and follow up the outstanding items immediately.

- Follow up the outstanding orders with a tracing system, so that goods could be

received on time or possible be earlier.

Page 47: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

The responsibilities are:

- Any goods delivered at the hotel must be justified by a purchase document (Purchase

Order, Purchase Request, Market List etc).

- He must inspect the goods upon quality and quantity.

- All goods must be transmitted to the general stores or to the department concerned.

- Any goods leaving the hotel such as returnable containers must be registered and

verified.

- Keep cleanliness of and Receiving area.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking is an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Purchasing/Receiving Supervisor staff and

willing to work long hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

Page 48: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Page 49: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Employee:…………………………………. Signed: ……………………………Date: ..........

Department Head:………………………… Signed: ………………………… Date:….....

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : PAYMASTER

DEPARTMENT : Accounting

REPORTS TO : Financial Controller

SUPERVISES :

JOB SUMMARY : Pay all employees correctly and on timely basis via

computerized payroll system and liase with Personnel

department to ensure payroll records are accurately maintained,

also ensure confidentiality at all times.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Enter all change / up to date payroll system into computer.

- Review all output from the payroll system, initiate correction or adjustments

accordingly.

- Prepared manual holiday and termination pay, payroll deductions, payroll journal and

Manpower monthly report.

- Prepare payment of payable tax and reporting to tax office.

- Review all Jamsostek deduction, Pension Fund complete necessary.

- Prepared and issue payroll slip every month.

- Assist General Cashier as required in daily deposit and other duties.

The responsibilities are:

Page 50: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

- Collect and verify all basic information pertaining to salaries and originating from

different sources (time cards, attendance sheets, deduction on salaries & wages).

- Calculation of salaries and wages and preparation of all pay slips and pay journal.

- Ensure for payment of payable tax and reporting to Tax Office deadline are met, to

avoid any penalties.

- Ensure all payroll deadline are met.

- Reconcile payable tax at year end, and issue tax certificates.

- Ensure money deposited and reconciled daily.

- To keep confidentiality.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Must be able to communicate in English writing and speaking and other languages

that are an advantage.

- Preferably with Accounting Background.

- Knowledge in tax regulations or Accounting at least 1 – 2 years.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel and with the hotel

guests.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Paymaster staff and willing to work long

hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

Page 51: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

Page 52: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ………………………… Date: ...........

Department Head:………………………… Signed: ………………………… Date:….....

Personnel Manager:………………………. Signed: ……………………………Date: ……

Resort & Spa

Job Description

JOB TITLE : Purchasing Agent

DEPARTMENT : Purchasing

REPORTS TO : Purchasing Executive

SUPERVISES :

JOB SUMMARY : His duty to handle order for market list (Food & Beverage),

perishable and non perishable item (store item) and other

required from other department in related of Food &

Beverages item

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- To maintenance competitive quotation for market list, groceries F&B item, Perishable

and non Perishable item and airflow

- Input/record quotations in the data system

- Daily communication with Exec. Chef or his assistant, FB store keeper and other

required department to make sure all the request item meet with the requirements

with right specification and good quality

- To prepare Market List comparison every two weeks and authorized by Purchasing

Executive

- Follow up the outstanding orders immediately with tracing system

Page 53: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

- Organize the good delivery with F&B Store and Receiving department

- Processing daily market list and placing order appropriate supplier by Phone or Fax

and ensure regarding the Quantity, Quality, Price agreement, Delivery time and term

of Payment

- Distribute and files all papers to department concerned

- Process PR and PO other department in related of F&B with at least three quotations

for new item, except urgent request and old item should be supported document as

repeat order by always bargaining and approved by Purchasing Executive

The responsibilities are:

- Take care the Purchasing reimbursement to Accounting department after getting

approval from department head concerned and Purchasing Executive

- Pick up urgent goods in case can not be delivered by suppliers & ready for direct/cash

purchases

- To communicate with Purchasing Executive in special case, urgent condition for

approval

- Always keep good relation with others in purchasing, receiving and other department

- Keep the cleanliness in purchasing area

JOB PROFILE

SKILL AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking in advance

- Preferable from hotel background

- Good in handle/solve the problem

- Computer literate

DESIRABLE QUALIFICATIONS

- Must able to contact with all level of personnel within the hotel

- Male/female

- Good attitude, good grooming and good appearance

- Honestly-integrity

Page 54: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

WORKING CONDITIONS

Office hours is as determined for the category of purchasing agent and willing working long

hours as requirement

NEEDED ATRIBUTES

Attitudes:

High achievement, self motivate, clear thinker, analytical, friendly and an out going

personality, have a good sense of humor and able to work long hours effectively and

communicate well with people at all levels

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

Page 55: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: ………………………… Date:….....

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : STORE SUPERVISOR

DEPARTMENT : Accounting

REPORTS TO : Financial Controller.

SUPERVISES : F&B Store man and Receiving Clerk/Store man.

JOB SUMMARY : Supervise all of stores in the hotel and together with the Store

man maintaining, recording/inventory, issuing and purchasing every single store items.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following

areas and activities. At management discretion, direction may be given for tasks outside the scope

of work described.

The duties are:

- Purchase:

1. Enter the description of the article & code number according to master manual of

operating supplies

2. Record daily quantities and the package unit according to the receiving record which

has been remitted by the Receiving Supervisor.

3. The Store Supervisor will indicate on the receiving record the inventory account

number corresponding to the item.

- Issues:

1. Enter on the Inventory system the issues contained in the storeroom requisitions

which will generally be done on daily basis.

2. Check that the requisition form should contain the name and the signature of the

requisitioning department, the code and the description of the article and also the

requested and received quantities.

Page 56: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

3. Make sure that this recording is done directly on the inventory system by department

and for the quantities only.

4. The Store Supervisor should verify that these requisition slips are properly signed by

the authorized persons of each department.

- Inventories:

1. Take a physical inventory of all stocks by writing the quantities directly on the

inventory card and verify the balances on the inventory Fidelio system.

2. Add all quantities recorded in each department and multiply the total with average

price to arrive at the value consumed by each department.

3. Add up the amount consumed by the different departments to obtain the total of the

consumption for the item during the month.

4. Make the balance of the value for each article, the opening stock plus the purchases of

the month less the total consumption must correspond to the value of the physical

inventory.

5. Make a summary of all consumptions which have been allocated to the different

expenses accounts.

6. Total up the values of the physical inventory which appear on the single stock sheets.

The responsibilities are:

- As representative of Accounting office, Store Supervisor will check all variations in

operating equipment.

- Every month, He will supply the consumption of operating supplies by department

and every three

months with loss of operating equipment by category.

- He will assist the Chief Steward in the preparation of the operating equipment.

- He controls all inventories appearing on the balance sheet of the hotel including F&B

and cigarettes

- Together with Store man, he will make sure that we have enough stock for operation.

- Keep cleanliness of Store areas

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking is an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity and open minded & reliable

Page 57: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

WORKING CONDITIONS

Office hours is as determined for the category of Store Supervisor, willing to work long

hours during month end closing or inventory.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

Page 58: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: ………………………… Date:….....

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : F&B - STOREMAN

DEPARTMENT : Accounting

REPORTS TO : Store Supervisor.

SUPERVISES :

JOB SUMMARY : Prepare and issuing items F&B from stores and up-date the

stock.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Maintaining every item in the stores.

- Prepare the requisitions from every department and organize the delivery time.

- Update the stock in the system and must balance with the actual goods in the store.

- Prepare of kitchen daily market list.

- Issuing list of slow moving items in every 3 months.

- Together with Store Supervisor applies the requisition in order to have standard stock.

The responsibilities are:

- Make sure that every requisition must be authorized by department head concern

before issuing.

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- Make sure that we have enough stock in the store for covering hotel operation.

- Helping Cost analysis during monthly inventories.

- Keep cleanliness of Store areas and tidy.

- Make sure that we use “FIFO” system ( First In First Out ) and with average price.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking is an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of F&B Storeman staff and willing to work

long hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

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Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

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I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: ……………………………Date:……

Personnel Manager:………………………. Signed: ……………………………Date: ……

Resort & Spa

Job Description

JOB TITLE : RECEIVING CLERK - STOREMAN

DEPARTMENT : Accounting

REPORTS TO : Receiving Supervisor and Store Supervisor.

SUPERVISES :

JOB SUMMARY : His duty to see that all merchandise received at the hotel has

been properly ordered and that the goods are in perfect condition before transmitting

them to the general stores or the different departments and prepare and issuing items

from stores.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Authorizing the delivery of goods to the hotel.

- Compare the invoice or receiving record accompanying the goods against purchase

order and see the quantity and description agree.

- Organize the goods delivery to General stores or to the requisitioning department.

- Receiving clerk must be kept the copies of acknowledgement receipt from respective

department.

- Input/record the daily receiving data to the system.

- Record Daily Receiving Summary and follow up the outstanding items immediately.

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- Prepare the requisitions from every department and organize the delivery time.

- Update the stock in the system and together with Store Supervisor applies the

requisition in order to have standard stock.

The responsibilities are:

- Any goods delivered at the hotel must be justified by a purchase document (Purchase

Order, Purchase Request, Market List etc).

- He must inspect the goods upon quality and quantity.

- All goods must be transmitted to the general stores or to the department concerned.

- Any goods leaving the hotel such as returnable containers must be registered and

verified.

- Make sure that we have enough stock for hotel operation.

- Helping Cost analysis during monthly inventories.

- Keep cleanliness of Stores and Receiving area.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking is an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

WORKING CONDITIONS

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Office hours is as determined for the category of Receiving Clerk – Store man staff and

willing to work long hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

Page 64: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: …………………………. Date:….....

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : COST ANALYST

DEPARTMENT : Accounting

REPORTS TO : Financial Controller

SUPERVISES : Cost Control Officer

JOB SUMMARY : To assist the Management in the never ending process of the

Cycle of control: Planning, Comparing and Correcting. providing Management with a

cost of Food and Beverage together with informative operational data quickly and

accurate.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

Daily Duties:

- Performing and supervising the following control procedures:

Receiving practice, Storing practice, Issuing practice, Costing, Food Cooking

Butchering Portion size and alcohol proof test, forecasting, performing and analyzing

all cost reports, inventory taking and checking all End of the month closing

procedures.

- Compare original storeroom requisition against copy from area requisition to

eliminate alterations.

- Evaluate Butcher shop requisitions.

- Evaluate inter-kitchen transfer.

- Summarize beverages for cooking and food to bars.

- Summarize and reconcile direct food & bar issues.

- Calculate the cost of office’s meals.

- Prepare daily Food and Beverage cost report.

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Weekly Duties:

- Take physical bar inventory and check per stock.

- Perform butcher and cooking test and keep portion sizes and portion costs up to date.

- Take alcohol proof tests and check the bottles for proof decal.

- Take butcher inventories and calculate the difference between the book and actual

issues.

Monthly Duties:

- Take physical inventories in the Food and Beverage storerooms.

- Check any difference of actual physical inventory , book inventory and prepare an

over/short list.

- Price, extend and total the storeroom inventories.

- Summarize recapitulation of purchases & reconcile the total figure with the Account

Payable staff.

- Prepare the Food and Beverage costs reconciliation.

- Prepare the monthly Food and Beverage cost reports.

- File all documents and work papers of the previous month.

The responsibilities are:

- Responsible under the direction of the Financial Controller, to safe guard the

company’s investment in Food and Beverage inventory.

- To provide management with accurate and timely operational cost figures.

- He must make during each week, several spot checks on procedures of purchasing,

receiving, storing, issuing, preparing and portioning.

- Supervising the Cost Control Officer works.

- To keep costs in line with what they should be (budget) and attain the maximum

gross profit on food and beverage sales.

- Eliminate waste, pilferage or losses of food and beverage.

- Lower the cost without reducing the established quality or quantity of the portions.

- Make it possible to supply better food and drinks without increasing the cost.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Able to communicate in English writing and speaking is an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

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- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Cost Analyst and willing to work long hours

during month end and year end closing or inventory.

NEEDED ATTRIBUTES

Attitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

Page 67: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: ……………………………Date:….....

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : DAY AUDIT

DEPARTMENT : Accounting

REPORTS TO : Chief Accountant

SUPERVISES :

JOB SUMMARY : His function entail the daily checking of guest folio and

consequently all operations which have been done during the day as well as Food &

Beverage revenue.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Checking of charges on the guest folios, compare the amounts on the charge voucher

with those passed in the system to see whether they agree.

- Prepare the list of Rebates or allowances, make sure the total rebates or allowances

agree with the total of the system. And also he will see to it that each charge voucher

has been correctly approved.

- Check again all department totals against the summaries and charge voucher.

- Preparation of the Daily Revenue Report.

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- Check the Trial Balance control of hotel guest’s account, the total of this balance

must be correspond with the figure determined after reading of all different registers.

- Put the system totals to “zero” ( “Z” reading).

The responsibilities are:

- Post and check all room occupied.

- Post all other charges which have not been charged yet to the guest folios.

- Check the trial balance at the closing of operations see to it that the total of each folio

is correct.

- Registered all the charge vouchers which have been charged to the clients accounts

and which come from all different departments, verify the same with the various

summaries.

- Preparation of The Daily Revenue Report.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Must be able to communicate in English writing and speaking and other languages

that are an advantage.

- Preferably with Accounting Background.

- Good accounting knowledge.

- Computer Literate.

- Accurate and precise in figure.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel and with the hotel

guests.

- Male or female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

- Open minded & reliable

Page 69: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

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WORKING CONDITIONS

Office hours is as determined for the category of Day Audit staff and willing to work long

hours during month end closing.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Increasing and customer’s expectations will be even higher, therefore new tasks will

Page 70: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ...........

Department Head:………………………… Signed: ………………………….. Date:…….

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : FINANCIAL CONTROLLER CONFIDENTIAL

SECRETARY

DEPARTMENT : Accounting

REPORTS TO : Financial Controller.

SUPERVISES :

JOB SUMMARY :

To ensure the accuracy and timeliness of all Controller’s Department reporting

function is maintained. To manage the daily work flow to and from the Financial

Controller in record keeping and organization of daily requirements.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas

and activities. At management discretion, direction may be given for tasks outside the scope of work

described.

The duties are:

- Full administrative support to the Financial Controller for day-by-day responsibilities

as a secretary.

- Handling Monthly Report’ processing for binding and distributing to the Owner,

General Manager and Head Office.

- Assisting the Financial Controller in processing and distributing the Annual Report to

the Owner, General Manager, Head Office

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- Assisting the Financial Controller in processing and distributing the Annual Budget to

the Owner and Head Office

- Administrative support to the Project Releases raised.

- Taking of minutes at Credit Meeting and any other Controller’s Department of

meetings.

- Attend to incoming and outgoing mail, clearing, and distribution of Financial

Controller’s paperwork.

- Assist Account Payable to prepare transfer payment and issuing bank draft.

- Organize and preparing sends out the invoice with courier service.

- To keep and monitoring Loss and Found items.

The responsibilities are:

- Supporting the operation through good knowledge of computer programs as it Excel,

Lotus, Microsoft Word, E-Mail, photocopy and facsimile machines and also all new

programs that the Hotel administration used for day by day.

- Building good communication among Controller’s Department staff and also with

others departments for efficient processing of work.

- Monitoring the stationary needs of Accounting Department.

- Make sure that Financial Reports must be due on time.

- Filling, monitoring every agreement and keep tidy.

- To keep confidentiality.

JOB PROFILE

SKILLS AND KNOWLEDGE REQUIREMENTS

- Fluent communicate in English writing and speaking.

- Preferably with Accounting Background is an advantage.

- Good knowledge of computer.

- Has experience in administration.

DESIRABLE QUALIFICATIONS

- Must be able to contact with all levels of personnel within the hotel.

- Female with age range 25 – 30.

- Good attitude, well groomed and good appearance.

- Honesty – Integrity.

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- Open minded & reliable

WORKING CONDITIONS

Office hours is as determined for the category of Confidential Secretary and willing to work

long hours during month end and year end closing or budget preparation.

NEEDED ATTRIBUTES

Aptitudes :

High achiever, self-motivated, clear thinker, analytical. Have a good sense of humor and able

to work long hours, effectively and communicate well with people at all levels.

Temperament :

Calm, Sociable, Have sense of Humor and Adaptable.

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on

all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Page 73: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: ……………………………Date: ..........

Department Head:………………………… Signed: ………………………… Date:…….

Personnel Manager:………………………. Signed: …………………………… Date: ……

Resort & Spa

Job Description

JOB TITLE : Information Technology Manager

DEPARTMENT : Purchasing

REPORTS TO : Financial Controller

SUPERVISES :

JOB SUMMARY : Under the general guidance of the Financial Controller and within

the limits hotels policy and procedure, is responsible for translating

the business plan the material and service requirements of the hotel

and plans and executes their acquisition storage, and issuance

DUTIES AND RESPONSIBILITIES:

Responsible for the installation, problem solving, maintenance and development, training on

all Hotel systems as well as the network

The duties are:

To develop and ensure compliance of IT policy and procedures, both from a hotel basis

and corporate standard.

Liase with head office to keep up to date on Company Directives and plans as well as

communicating IT status of Cyberport.

Provide technical assistance to hotel management in respect of relevant issues. Ensure

that department trainers are fluent in the use of systems relevant to their department.

Responsible for co-ordinating the service and maintenance of computer hardware and

software. All contact between Hotel and outside suppliers to be co-ordinated by IT

Manager.

Responsible for ensuring that full entitlement under supplier support contracts is

received, and that the relationship with all suppliers is maintained to ensure quality

service is received at best price.

Ensure any capital expenditure is correctly expended and budget adhere to.

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Ensure (where possible) potential interruptions to hotel business are avoided or

minimized. When carrying out maintenance, ensure as much as possible that down time

occurs outside peak periods, minimizing impact on service to guests.

Assist in the evaluation and recommendation of IT related systems and equipment for

Cyberport to ensure guest satisfaction.

Identify training needs of system users. Ensure correct training procedures are in place

and documented to provide continuity of hotel knowledge.

Train and develop back up person to manager IT in your absence.

Ensure all PC’s have virus protection software loaded and operational and manage virus

software updates. Ensure that all PCs are maintained per Hotel and Company policies and

procedures

Establish and maintain an IT audit of all hardware and software in the hotel.

Log and track all software licenses to ensure legal compliance.

To ensure security of data by allocation of passwords and ensure timely back ups are

performed, verified and stored. Delete all terminated employees within 2 days of

departure.

Ensure data bases and guest histories are correctly maintained.

PERSONNEL & DEVELOPMENT

Assist in the building of an efficient team of employees by taking an active interest in

their welfare, safety and development.

Ensure that all employees provide a courteous and professional service at all times and

follow up where necessary.

Assist in the training of the employees ensuring that they have the necessary skills to

perform their duties with the maximum efficiency and follow up where necessary.

Ensure that the correct standards and methods of service are maintained as stated in the

Department’s Operations Manual.

Ensure that the Operation Budget is strictly adhered to and that all costs are strictly

controlled.

Ensure that all employees have a complete understanding of and adhere to the Hotel’s

Employee Rules and Regulations.

To ensure that / attend regular On Job Training are conducted within the department.

To ensure that these training are been recorded

To actively participate in the quality circle within the hotel

PROFESSIONAL SKILLS

Knowledge of windows based applications including Microsoft Office and Access, plus

Windows

Knowledge of hotel PMS, preferably Micros/Fidelio if not, knowledge of a PC based

PMS.

Knowledge of network systems, preferably LAN networks.

Information Technology or Computer Science preferred.

Previous role as IT Manager in other hotel preferred.

Role which has encompassed considerable exposure to a hotel PMS e.g. Night Manager,

Front Office Manager, cost Controller, Accountant.

Extensive experience at the above level required.

Work needs to be extremely accurate, attention to detail a must.

Analytical approach to resolving problems.

Need to communicate well with a variety of people.

Able to establish rapport readily with new people.

Training of staff to be a major priority.

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SKILL AND KNOWLEDGE REQUIREMENTS

Able to communicate in English writing and speaking in advance

Technically minded.

Patient, analytical.

Easy going, non confrontational.

WORKING CONDITIONS

Must be flexible, to be available to offer assistance 24 hours per day, 7 days per week

NEEDED ATRIBUTES

Attitudes:

High achievement, self motivate, clear thinker, analytical, friendly and an out going

personality, have a good sense of humor and able to work long hours effectively and

communicate well with people at all level

Temperament:

Calm, Sociable, Have sense of Humor and Adaptable

BUSINESS ETHICS

The ...............team always believes and behaves in the following:

We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.

We always find the best way to solve a problem for a guest or a colleague.

We work closely with our colleagues in all departments to deliver the highest quality of

service on all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues fairly – everyone is important.

We are proud to represent our hotel and our country to guests from all over the world.

We are happy to talk to our guests when they ask us questions about our hotel and about

Thailand.

CONFIDENTIALITY

The hotel requires that you will not (either during or after your employment), divulge

any

Information acquired by you about the company, its customers and associated business

to any

Third party without express authorization from Senior Management of the hotel.

Since the tasks and SOP’s are increasing, and will be revised at a later stage, it is

understood

That there will be some additional and new attachments in the future as the business

will be

Page 76: JOB DESCRIPTIONS – ROOM DIVISION - ACCOUNTING

Oriental Hospitality Consultants – OrientalHospitality.com

Increasing and customer’s expectations will be even higher, therefore new tasks will

Added, as it shall be required.

I have read, understood and agree to this job description, all my duties and

responsibilities.

Employee:…………………………………. Signed: …………………………… Date: ........

Department Head:………………………… Signed: …………………………… Date: .....

Personnel Manager:………………………. Signed: …………………………… Date: …