ITC Capabilities Brief 2012

People Technology SolutionsPeople Technology Solutions

ITCITCI.T. Consortium, Inc.

A Service-Disabled Veteran-Owned Small Business

Delivering client-focused workforce solutions for your busy work environment.

Specializing in project management consulting and services, managed I.T. services and human capital solutions.

Providing rapid recruiting matching the right people with the right employers for contract, temporary,

temp-to-perm and permanent placement requirements for corporate or government

applications locally or nationwide.

ITC offers superior technical recruiting and staffing services filling your job requirements with the right

people today.

ITC offers a complete menu of managed I.T. services employing the latest in I.T. management best practices and

technologies.

Our service deliveries include:

• Project Solutions

• Network and Telephony Infrastructure Design and Cabling

• Network Administration and Helpdesk Support

• Wi-Fi Services and Support

• Information Assurance and Network Security

• Custom Software Development and Programming

• Knowledgebase Development – Database Development

• Courseware Development and Training

• Avaya/Nortel Telephony Equipment and Administration

• Outsourced Helpdesk Solutions

• Desktop Maintenance Services

Project SolutionsProject Solutions

Technology rollouts require specific expertise, people and process to ensure success. Technology rollouts require specific expertise, people and process to ensure success. ITC’s Project Management Team can ensure that the resources, risks, change and ITC’s Project Management Team can ensure that the resources, risks, change and contingencies are managed properly and ensure that timelines and budgets are met. contingencies are managed properly and ensure that timelines and budgets are met.

Whether you are doing a single site deployment or many large scale deployments over Whether you are doing a single site deployment or many large scale deployments over numerous sites, ITC can provide you with the resources and experience to succeed. numerous sites, ITC can provide you with the resources and experience to succeed. ITC’s Service Include:ITC’s Service Include:

Initial plan development, scheduling and on going project management Initial plan development, scheduling and on going project management Site surveys and site preparation Site surveys and site preparation Physical delivery acceptance of equipment Physical delivery acceptance of equipment Unpacking, checking and testing of equipment Unpacking, checking and testing of equipment Centralized staging and configuration of equipment Centralized staging and configuration of equipment Installing images, or, OS and applications Installing images, or, OS and applications Installation of servers, desktop PCs and peripherals for network or classroomsInstallation of servers, desktop PCs and peripherals for network or classrooms Connecting to and testing networkConnecting to and testing network Running predetermined tests on hardware and softwareRunning predetermined tests on hardware and software Inventory and asset managementInventory and asset management Software license tracking and renewalSoftware license tracking and renewal POS Installations and support POS Installations and support Wi-Fi Installations and SupportWi-Fi Installations and Support Document Imaging and ControlDocument Imaging and Control

Network Administration and SecurityNetwork Administration and Security

The ITC Network Administrator is responsible for the overall health of your network. We

manage the network configuration and documentation, access control, network monitoring, threat assessments and security, backups and network maintenance.

• Network Access Control• Policies Determination• Folder and File Access• Routers, Switches and Firewalls Administration• Network Security• Information Assurance, CISSP• Threat Assessments • Network Vulnerabilities, Penetration Testing• Network Monitoring• Network Patching • Clustering and Synchronization• Domain Servers• Application Servers• Network Back Ups• Back Up Power• Uninterruptible Power Supplies and Conditioners• Security Cameras and Internal/External Security

Custom Software DevelopmentCustom Software Development

ITC develops high impact software for companies ranging from startups to Fortune companies. We can provide an onsite or virtual development team, onshore or offshore to handle all levels of your software engineering or development project and budget.

• Customary Project Management• Agile Project Management• Scrum Project Management• Full Life Cycle Software Development • Multiple Discipline Software and Database Development • Application Development• Web Application Development • Web Design

ITC project managers and software developers use proven development methodologies that emphasize short iterative cycles and efficient resource management to deliver projects on time and within budget.

Whatever your software development, web application, web design or database requirements are, ITC has the resources to meet your challenges and support your business needs. Our developers have years of experience with multiple development environments. No matter how complicated the challenge, ITC resources can develop and deliver a technically sound solution.

Courseware Development & Training Courseware Development & Training

Our experienced instructional designers design effective solutions and have expertise in all areas of courseware development.  With this specialized knowledge, we create: 

• Simulation Based Learning• Video Based Learning• Scenario Based Learning• Story Based Learning

Our graphic designers and visual experts have expertise in multimedia design, visual conceptualization, visual design and communication: 

• GUI Design• Interactive Design• 2D, 3D Graphics and Animation• Audio and Visual Integration 

We employ the latest tools and technology to aid interactive learning content development utilizing: 

• Multimedia tools: Adobe Flash, Adobe Dreamweaver, Adobe Premier, Adobe Captivate, AutoDesk 3DS MAX, Flash Video, QuickTime and more…

• Authoring Tools: Lectora, Elicitus, Articulate and more… • Programming Languages: Visual Basic, XML, HTML, DHTML, Java, JavaScript, ActionScript,

Flash, ASP, JSP, PHP and more...

Voice and Data InfrastructureVoice and Data InfrastructureITC provides network design for both existing premises and new construction. You ITC provides network design for both existing premises and new construction. You can rely on ITC’s network design team to develop your networking and voice can rely on ITC’s network design team to develop your networking and voice infrastructure and deliver the cleanest results. infrastructure and deliver the cleanest results. Project ManagementProject Management

• BICSI Certified RCDDBICSI Certified RCDD• Job LoggingJob Logging• Status ReportingStatus Reporting• Asset ManagementAsset Management• Quality ControlQuality Control• Customer CommunicationCustomer Communication• Customer SatisfactionCustomer Satisfaction• On-Time DeliveryOn-Time Delivery• Within BudgetWithin Budget

Voice and Data CablingVoice and Data Cabling• Certified InstallersCertified Installers• Cable LabelingCable Labeling• Cable Terminating and TestingCable Terminating and Testing• Cable Management for Patch Panels and SwitchesCable Management for Patch Panels and Switches• Network Performance ReportNetwork Performance Report• Removal and Disposal of Abandoned CablingRemoval and Disposal of Abandoned Cabling

Wireless Network InstallationsWireless Network Installations• Site SurveySite Survey• Mesh NetworkingMesh Networking• Mobil Transaction Devices SupportMobil Transaction Devices Support• Cloud Wireless SupportCloud Wireless Support• On-Going SupportOn-Going Support

IP Office - Simple, Powerful Communications for the SMB Marketplace

A phone system designed for small and medium businesses, Avaya IP Office offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office helps small businesses use communications to differentiate them from their competition.

• IP Office provides Unified Communications• Connects up to 32 Sites• Connects to Laptops, Mobil Phones, Office Phones, Home Phones• Centralized and/or Remote Administration• Centralized Reception• Built in Conferencing• Call Recording• Scalable, Sophisticated, Voice Mail• Eliminates Site to Site Calling Costs• Handles up to 40 simultaneous calls• Handles up to 250 Users• Call Center Customer Service Agent• Call Center Customer Service Supervisor / Reports

Helpdesk SupportHelpdesk Support

The most effective solution for any company is to have Help Desk and all dispatched services organized and controlled by a single organization.

ITC offers a comprehensive Technical Assistance Center (TAC) that will provide Help Desk support for your users utilizing remote control diagnostics and support.

If on-site services are required, we will immediately dispatch certified technical professionals to your location to perform necessary repairs.

ITC Help Desk Services provides several levels of support including:

• Remote control server and desktop support• Computer hardware diagnosis• Remote software assistance • Remote SW and Driver installations of peripherals• Ticketing and tracking of calls • Asset management • Software licensing control and management • Printer Copies tracking and management • Dispatching of on-site technical services• Helpdesk services to fit your needs 24/7/365

Some ITC Clients Some ITC Clients

Milvets Systems Technology

Advanced Systems Technology

Atlantis Systems America

Northrop Grumman Corp TSCII

Social Security Administration

U.S. Department of Forestry

Florida Hospital

Dollar Thrifty Auto Group

The Harrington Group

Bank of New York

Florida Disability Determination

City of South Daytona

BellSouth

City of Melbourne

Volusia County Schools

Broad & Cassel Law Group

Heart of Florida Regional Hospital The Villages Regional Hospital

Management TeamManagement Team

LocationLocation

Business Office:

1802 North Alafaya Trail

Orlando, FL 32826

407-992-6605

407-658-9502 fax

www.itconsortium.net

ITCITCI.T. Consortium, Inc.

Setting the standard for excellent customer service,

in-house or outsourced, ITC delivers talented

People, Technology and Solutions.