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iQuest's Rail Commerce Platform enables you to build revenue-generating travel experiences through e-ticketing, personalisation and ancillary products. Built on SAP Hybris, it helps you achieve two of your most important goals. ENGAGING THE OMNI-CHANNEL TRAVELLER Customers expect railways to ensure a complete end-to-end experience, covering all touchpoints. Whether it's e-ticketing, personalised offers or contextual marketing, our advanced Omni-Channel Rail Commerce Platform empowers you to fulfil the self-service expectations of today's traveller. 1/1 DRIVING SALES WITH ANCILLARY SERVICES Differentiation emerges from going beyond the "a la carte" features by selling ancillary services. The Railway Commerce Platform aims to empower your business to sell a trip experience rather than just train tickets, enabling you to easily integrate extensions of new products or ancillaries in the customer's journey.
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iQuest Rail Commerce Platform - Technical Flyer

Apr 13, 2017

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iQuest Group
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Page 1: iQuest Rail Commerce Platform - Technical Flyer

iQuest's Rail Commerce Platform

enables you to build revenue-generating

travel experiences through e-ticketing,

personalisation and ancillary products.

Built on SAP Hybris, it helps you achieve

two of your most important goals.

ENGAGING THE OMNI-CHANNEL

TRAVELLER

Customers expect railways to ensure a complete

end-to-end experience, covering all touchpoints.

Whether it's e-ticketing, personalised offers or

contextual marketing, our advanced

Omni-Channel Rail Commerce Platform

empowers you to fulfil the self-service

expectations of today's traveller.

1/1

DRIVING SALES WITH

ANCILLARY SERVICES

Differentiation emerges from going beyond the

"a la carte" features by selling ancillary services.

The Railway Commerce Platform aims to

empower your business to sell a trip experience

rather than just train tickets, enabling you to

easily integrate extensions of new products or

ancillaries in the customer's journey.

Page 2: iQuest Rail Commerce Platform - Technical Flyer

Trip Details

On Train Extra Services Details

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Train extra services

A COMPLETE TRAVEL EXPERIENCE

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KEY FEATURES

• Advanced Omni-Channel distribution platform

(web, mobile, wearables, kiosks, POS, Call Center)

• Paperless Ticketing

• Seat map

• Pricing

• Commercial inventory

• Customer segmentation

• Personalised content, products and UX

• Self Service & Loyalty

• Ancillary product & service integration

• On-Board shopping & entertainment

• Dynamic bundling of tickets & ancillaries

• Manage My Ticket

• Support for multiple ticket types and fares rules

• Integration with Billing Systems (SAP Billing)

HOW YOU WILL BENEFIT

• 360°

view of the customer

• Unified Omni-Channel personalisation engine

• Customer Engagement on preferred channels

• Seamless interaction on every touch point

• New sales channels

• Unique platform for a unified publishing of

ancillaries on all channels

• Train station and on-board ancillary services

setup & launch

• New revenue streams through auxiliary

services integration

• Quick time-to-market

• Bundles of existing services to create new offers

• Package pricing control

• Personalised packages