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CHAPTER 11CHAPTER 11Pages 355 386
Interpersonal RelationshipsInterpersonal RelationshipsCommunicating and Relating Effectively
to Others
Michael Turino, 2008
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Is it really this bad?
Perhaps John Gray is right Men are from Mars,Women are from Venus.
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Learning Goals
The primary goal of this chapter is toThe primary goal of this chapter is tohelp you develop effective interpersonalhelp you develop effective interpersonalcommunication skills that will enablecommunication skills that will enableyou to overcome shyness, formyou to overcome shyness, formfriendships and intimate relationships,friendships and intimate relationships,resolve interpersonal conflicts, andresolve interpersonal conflicts, andrealize your leadership potential.realize your leadership potential.
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Chapter OutlineChapter Outline
The Importance of Interpersonal Relationships
Developing Effective Interpersonal Skills
Overcoming Shyness
Dating and Romantic Relationships
Interpersonal Conflicts
Developing Leadership Skills
Summary and Conclusion
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The Importance of Interpersonal
Relationships
Page 356
Interpersonal Intelligence - the ability to relate
effectively to others is considered one major form of
human intelligence.
Emotional Intelligence - includes interpersonal
awareness and empathy and has been found to be
more important for personal and professional success
than intellectual ability.
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Overcoming ShynessPage 369-372
Strategies:Be aware of specific situations
Block out negative thoughts
Observe others
Practice relaxing in situationsPractice skills of effective interpersonal
communication
Enroll in small classes
Gain a wide knowledge base
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Dating and Romantic RelationshipsPage 372-376
Approaches to Dating:
Postponing dating
Hooking up
Casual dating
Exclusive dating
Courtship
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Dating and Romantic RelationshipsPage 372-376
Romantic Love:Passionate love (infatuation)
Mature love
Five characteristics of successful, long-lasting romantic
relationships:1. Compatibility
2. Caring
3. Commitment
4. Compromise
5. Constructive Disagreement
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Interpersonal ConflictsPage 376-381
Minimizing and Resolving Conflicts:The right time and place
Decompress emotionally
Allow adequate response time
Do not dismiss or discount othersTime out or cease fire
Make points assertively
Focus on specific behavior (use I messages)
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Interpersonal Conflicts, continuedPage 376-381
Minimizing and Resolving Conflicts:Avoid criticizing
Focus on problem solving, not winning
End discussions on a constructive note
Express appreciation
Refer to a higher authority
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Developing Leadership SkillsPage 381-384
Truths and Myths about Effective Leadership:It is not a single personality trait
It is a specific behavior
Leadership may be situational
Effective leaders are not necessarily extroverted,bold, and aggressive
Leadership comes in different styles
A common trait is self-knowledge
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Developing Leadership SkillsPage 381-384
Leadership Situations and Roles:
Academic
Social/Emotional
Organizational
Strategies for Developing Leadership SkillsLearn about your organization or institution
Learn how to effectively communicate with and relate
to others
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Summary and ConclusionAs quoted on page 384
Communicating and relating effectively with others is animportant life skill and one of the most important forms
of human intelligence.
We need to relate to others in a way that acknowledgestheir humanity and individuality, and preserves or
promotes their self-esteem. We should strive to bring out
the best in others by being helpful friends, positive role
models, and effective leaders.
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http://www.Humanresources.about.com/od/interpersonalcommunication1/
http://www.articles911.com/Communication/Interpersonal_Communication/
http://hodu.com/ECS-Menu1.shtml
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I said, Go to the next page for exercises.I said, Go to the next page for exercises.
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Class Activity
1. All females please move to one side of
the room.
2. After theyve moved, all males move to
the opposite side of the room.
3.After you are in your groups, complete
the exercise on the next tile.
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Discuss and respond to the following questions about the cartoon above. After
15-20 minutes, come together as a class for group processing and discussion.
1. Do you find the cartoon offensive in any way?
2. Do you think there is anything included in the cartoon that you think is clearly
inaccurate or a complete myth?
3. What aspects of the cartoon do you think may be generally accurate or true
(if any)?
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Group Discussion Questions for Chapter 11Group Discussion Questions for Chapter 11
1. When someone forgets your name, how does it make you feel? Are you affected or offended in any
way?
2. If you see someone whom you met before, but forget the persons name, do you think its better to ask
for the name again or not admit that youve forgotten?
3. In this class, do you feel comfortable disagreeing with others opinions?
4.If youre having a conversation with someone whom youre not romantically involved with, is it everappropriate to touch that person? (If so: Under what circumstances and in what way?)
5. If youre being treated badly in a relationship and you dont express your dissatisfaction to the other
person, would you say youre equally responsible for the mistreatment?
6. If you were to assume leadership for improving the first-year experience for students on campus, what
would you attempt to change? What specific leadership steps would you take to increase the likelihoodthat these changes would actually take place?
7. Do you generally agree or disagree with the following statement made by a college sophomore: I think
males and females process information, events, and emotions differently. For example, males typically
would rather cool off and have some alone time after an argument. Conversely, females typically need
to talk it out.