Internship Report PTCL Bannu

8/21/2019 Internship Report PTCL Bannu

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INTERNSHIP REPORT

ON

MULTIMEDIA AND BROADBAND

PAKISTAN TELECOMMUNICATION COMPANY LIMITED, BANNU

Submitted in Respect !"

PRO#ESSOR AMANULLAH A$AN

The Director (IMS)

Submitted B%"

HE&BULLAH SHAH

Exam Roll No: '()

BBA * IT +Hns-

INSTITUTE OF MANAGEMENT SCIENCESUNIVERSITY OF SCIENCE AND TECHNOO!Y" #ANNU

#ANNU (N$%$F$&) &A'ISTAN


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Seio: .//)0.//1




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INTERNSHIP REPORT

ON

MULTIMEDIA AND BROADBAND

PAKISTAN TELECOMMUNICATION COMPANY LIMITED, BANNU

Submitted in Respect !"

PRO#ESSOR AMANULLAH A$AN

The Director IMS

Submitted B%"

HE&BULLAH SHAH

Exam Roll No: '()

BBA * IT +Hns-

Seio: .//)0.//1

Internship Report submitted in respect of

Director, Institute of Management Sciences

In Partial Fulfillment of the Requirements for the Degree of

Bachelor in Business Administration and Information Technolog

BBA ! IT "#onors$




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INSTITUTE OF MANAGEMENT SCIENCES

Uni2esit% ! Science 3 Tec4n56%, B7nnu

It i to certi*+ that the Intens4ip Rept !

M8 HE&BULLAH SHAH , E,AM NO: '() SESSION: .//)0.//1

o* B ACHEOR IN BUSINESS ADMINISTRATION - INFORMATION TECHNOO!Y +HONORS- i

P79ist7n Te5ecmmunic7tin Cmp7n% Limited,

Mu5timedi7 7nd B7db7nd Dep7tment, B7nnu

ha .ee a//ro0e1 a1 acce/te1$

APPRO:AL COMMITTEE

E;ten75 E;7mine

Si6n7tue"


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DEDICATED

TO

ALL THOSE $HO HA:E

SACRI#ICED THEIR LI:ES TO

TAKE UP THE :OICE O# ISLAM

May their soul rest in peace .


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TABLE O# CONTENTS 8

A%&'()*+DM+'TS--------------------------------------------------------------------------------------------------------.III

PR+FA%+------------------------------------------------------------------------------------------------------------------------------------I/

+/+%0TI.+ S0MMAR1---------------------------------------------------------------------------------------------------------/I

S+%TI(' 2-------------------------------------------------------------------------------------------------------------------------------------2

%#APT+R '( 2------------------------------------------------------------------------------------------------------------------------3

I'TR(D0%TI(' T( T#+ R+P(RT------------------------------------------------------------------------------------3

1.1 Reason for selecting the specific industry...................................................................2

1.2 Purpose of the Internship.............................................................................................2

1.3 Scope of the Study.......................................................................................................3

1.4 Methods of Collecting Data.........................................................................................3

1.4.1 Use of Primary Data......................................................................................................... 3

1.4.2 Use of Secondary Data......................................................................................................3

1.5 urdles in the Study....................................................................................................4

%#APT+R '( 3------------------------------------------------------------------------------------------------------------------------4(RA'I5ATI('A* I'TR(D0%TI('-------------------------------------------------------------------------------4

2.1 Introduction ! istorical "ac#ground of P$C%.........................................................5

2.1.1 Vision.................................................................................................................................6

2.1.2 Mission..............................................................................................................................6

2.1.3 Core Values................................................................................................................ .......6

2.2 Co&pany Profile..........................................................................................................'

2.2.1 Business & Cororate Users!............................................................................................"

2.2.2 #t$er %usiness secific serices include!.........................................................................."

2.2.3 'ation(ide )nfrastructure!................................................................................................"

2.2.4 'ational *on+,$aul Core 'et(or-!...................................................................................

2.2./ Carriers Serices...............................................................................................................

2.2.6 0$ite *a%el Serices!........................................................................................................

2.2." Broad%and Pa-istan!.........................................................................................................

4


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2.2. )PV Serice Smart V!..................................................................................................

2.2. Pa- )nternet 5c$an+e!...................................................................................................17

2.2.17 V,fone!.........................................................................................................................17

2.2.11 )nternational 'et(or-............................................................................................ .....11

%#APT+R '( 6----------------------------------------------------------------------------------------------------------------------23

STR0%T0R+ (F PT%*---------------------------------------------------------------------------------------------------------23

3.1 Structure of (rgani)ation...........................................................................................12

3.1.1 Main #ffices....................................................................................................................13

3.1.2 PC* 8ead #ffice #r+ani9ational C$art........................................................................14

3.1.3 Bannu Deartment #r+ani9ational Structure..................................................................1/

3.2 $echnical ! (perational *et+or#.............................................................................1'

3.2.1 S(itc$in+ ec$nolo+y......................................................................................................16

3.2.2 ec$nical and #erational Milestones............................................................................1"

S+%TI(' 3-----------------------------------------------------------------------------------------------------------------------------------32

%#APT+R '( 7----------------------------------------------------------------------------------------------------------------------33

I'T+R'S#IP D+PARTM+'T----------------------------------------------------------------------------------------------33

4.1 *a&e of the Depart&ent............................................................................................22

4.2 Managerial Structure of the Depart&ent...................................................................224.3 $echnological Structure of the Depart&ent...............................................................23

4.3.1 0or-in+...........................................................................................................................24

%#PAT+R '( 4----------------------------------------------------------------------------------------------------------------------38

S+R.I%+S B1 M0*TIM+DIA A'D BR(ADBA'D D+PARTM+'T----------------------------38

5.1 Ser,ices *ation+ide..................................................................................................2'

/.1.1 Broad%and Pa-istan....................................................................................................... 26

/.1.2 Smart V.........................................................................................................................2

/.1.3 5V# 0ireless Broad%and............................................................................................... 37

/.1.4 5,*earnin+ Portal...................................................................................................... ....33

5.2 Ser,ices in "annu......................................................................................................33

%#APT+R '( 8----------------------------------------------------------------------------------------------------------------------67

D0TI+S P+RF(RM+D D0RI' T#+ I'T+R'S#IP-----------------------------------------------------67

'.1 (ffice -or#...............................................................................................................34

5


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6.1.1 a-in+ #rders from Customers!......................................................................................34

6.1.2 #rder 5ntry into t$e Data%ase................................................................................ .......3"

6.1.3 Comlaint Mana+ement System 8andlin+......................................................................3

.1.4 5mail Serice used!......................................................................................................... 41

'.2 ield -or#.................................................................................................................41

6.2.1 )nstallation!....................................................................................................................41

6.2.2 rou%le S$ootin+ : ;ault


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A%&'()*+DM+'TS

I am full of gratitude to: /l&ighty A**A# for gi,ing &e the life and energy to concei,e and actuali)e the

internship and this report.

(ur learned and erudite teacher *ecturer AFTAB A' Institute of Manage&en

Sciences faculty of Manage&ent Sciences ni,ersity of Science ! $echnology "annu

for his inspiring guidance #een interest and continuous encourage&ent through out &y

internship report &a#ing efforts.

My fa&ily +ho ga,e &e the &oral support needed for studies.

*ecturer Adil &han, and *ecturer Tariq &han of Manage&ents Sciences ni,ersity

of Science ! $echnology "annu for guiding &e e,ery no+ and then in preparing this

report.

My "achelor riends Ashiq Ali &han Abdur Rehman and


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PR+FA%+

$his report is prepared as a result of perfor&ing se,en +ee#s of Internship in Multi&edia !

"road6and Depart&ent of Pa#istan $eleco&&unication Co&pany %i&ited as a co&pulsory

re:uire&ent for the co&pletion of Degree of "achelor in "usiness /d&inistration ! Infor&ation

$echnology.

$he specific depart&ent is chosen for internship only +ith a ,ie+ that the future ti&e is only of

the digital co&&unication and the si&ple analog co&&unication is going 6ehind the curtains

/nd here is this depart&ent +e can learn a little a6out ho+ the Digital Subscriber *ine is set

up and that ho+ is it connected nation+ide.

ollo+ing is the detail of the se:uences in +hich the report is constructed along +ith the facility

of getting all this report in a %ompact Dis> as I already said that the &odern ti&e is to 6e

digitali)ed so I pro,ided the report in digital for& too.

$his Report consists of T#R++ Sections-

$he First Section is of Fi=e "4$ %hapters +here as; $he %hapter 'umber (ne is entitled as

Introduction to the Report ha,ing the data a6out the study conducted as the Scope of the

Study %i&itations etc of the Study. $he %hapter 'umber T?o is entitled as (rgani@ational

Introduction. It has the data a6out the istorical "ac#ground of the Co&pany its


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Section Three consists of the Findings, Recommendations, Strengths, )ea>nesses

(pportunities, Threats, and also the S)(T Matri- -here as indings and Reco&&endations

are in a separate chapter +hile the other topics in a separate chapter consisting of t+o chapters

o,erall.

$his report contains a %D "%ompact Disc$ at the end of it +hich contains all the

report in a soft for& sa,ed in the for&at of Microsoft )ord 3;;9, Microsoft )ord

9 ! 3;;6, and also in a PDF for&at.

$he CD is ha,ing the auto > run capa6ility and is easy to use.

+S%ed- He>bu5574 S474 +Bu947i-

BBA * IT +Hns-+.//)0.//1-

Exam No: '()


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+/+%0TI.+ S0MMAR1

$he Co&pany +here I did &y internship is called Pa>istan Telecommunication %ompan

"PT%*$2- I +as inter,ie+ed and hired 6y Mr- 1aseen &han3, the Manager of Multi&edia !

"road6and Depart&ent P$C% "annu. My internship started on 1?@?0@2?? and lasted for

+ee#s until 1?@?@2?? +ith the official +or#ing hours starting fro& a& to 3p&. During the

internship I straddled in the depart&ent of Multimedia C Broadband along +ith the field +or#

associated +ith the depart&ent under Assistant Manager "MMCBB$-

/&ong the three sections in this report the S+%TI(' 2 contains Introduction a6out the study

conducted introduction a6out the (rgani)ation the Structures of the (rgani)ation +hich ha,e

the local and the nation9+ide structure of the organi)ation

S+%TI(' 3 is a6out the Depart&ent in +hich I conducted the Internship along +ith the

Ser,ices that are pro,ided 6y the specified depart&ent at national and local le,el +inding the

section +ith the discussion of the o,erall acti,ities conducted during the internship 7along +ith

so&e screen shots of co&puter +or# done8 at P$C% "annu in its Multi&edia and "road6andDepart&ent.

S+%TI(' 6 +hich is the last section of this report consists of the indings I did during the

internship duration Reco&&endations that I though +ould 6enefit the organi)ation along +ith

the S-($ /nalysis and S-($ Matri.

$here is a %D +ith this report +hich contains all this report in a Digital Form all in MS -ord

2??0 MS -ord 0 > 2??3 and /do6e /cro6at Reader 7PD8 for&at. $he CD has the /uto Run

functions and is easy to se.

1 http;@@+++.ptcl.co&.p#

2 yasin.#hanAptcl.net.p# 1?


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S+%TI(' 2%#APT+R '( 23

I'TR(D0%TI(' T( T#+ R+P(RT---------------------------------------------------------------------------3

%#APT+R '( 3---------------------------------------------------------------------------------------------------------------4

(RA'I5ATI('A* I'TR(D0%TI('----------------------------------------------------------------------4

%#APT+R '( 6-------------------------------------------------------------------------------------------------------------23

STR0%T0R+ (F PT%*------------------------------------------------------------------------------------------------23


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Sectio 3 Cha/ter No$ 3

Itro14ctio to the Re/or

%#APT+R '( 2

I'TR(D0%TI(' T( T#+ R+P(RT

I ha,e prepared this report as an essential re:uire&ent for the co&pletion of the degree of

"achelors in "usiness /d&inistration ! Infor&ation $echnology 7""/9I$8. It has to 6e +ritten

after the co&pletion of se,en +ee#s internship +hich is a necessary part of the degree

co&pletion +ith the ai& to pro,ide the students +ith actual life eperience and use their

#no+ledge in practical.

2-2 Reason for selecting the specific industr

$he $eleco& Sector is spreading all o,er the +orld and it is going to 6e the essential part of the

li,es of the hu&ans. It is going through a process of rapid change in the +orld of technology

In line +ith glo6al trend and for &eeting the e&erging de&and &aBor initiati,es ha,e 6een

ta#en 6y P$C% too to upgrade its net+or# and also to introduce a range of ne+ ,alue added

ser,ices li#e "road6and and IP$


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2-6 Scope of the Stud

During the internship I straddled in the depart&ent of Multi&edia ! "road6and along +ith the

field +or# associated +ith the depart&ent such as;

Iterhi/ Re/ort o P79ist7n Te5ecmmunic7tin Cmp7n% Limited

De/artmet: Mu5timedi7 3 B7db7nd 6


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i- DS% Installation

ii- Router Configuration

iii- %/* Installation

i=- Co&plaint andling

=- Maintain the %/*

=i- Maintain the DS%

=ii- Mar#eting

=iii- /d,ertising

2-7 Methods of %ollecting Data

I ha,e collected the data for this report in &any +ays. I used Pri&ary data as +ell as

secondary data for co&pleting the tas# of report +riting a6out &y internship. So&e of the

&ethods I used are discussed 6elo+.

2-7-2 0se of Primar Data

I used Pri&ary Data for co&pleting the report 6y the follo+ing +ays;

i- Self (6ser,ation

ii- Discussions +ith the officers

iii- Mar#eting

i=- Infor&al inter,ie+ fro& the custo&ers

2-7-3 0se of Secondar Data

I also used Secondary Data for co&pleting the report +riting. So&e of these &ethods are as

follo+s.

i- P$C% "rochures

ii- P$C% -e6site

iii- Internship reports of seniors and friends

i=- Staff $raining progra& guides

2-4 #urdles in the Stud

I also faced so&e hurdles during the &a#ing of the report. $here +ere so &any hurdles 6ut I

&ention only those +hich see&s to 6e i&portant to 6e discussed here. So&e of these hurdles are;

i- *o guidance fro& the uni,ersity a6out ho+ to conduct the internship.




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ii- $he internees are not pro,ided +ith opportunities of doing things the&sel,es

during internship &a#ing it difficult for the& to understand technical things.

iii- %i&ited inancial and $echnical Resources also affected the study. Such astra,eling to custo&er pre&ises in the field +or# and the ad,ertising +ere done 6y

the internee=s o+n epense.




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Or9aiatioal Itro14ctio

i=-%#APT+R '( 3

=-(RA'I5ATI('A* I'TR(D0%TI('

=i-

=ii- 3-2 Introduction C #istorical Bac>ground of PT%*

=iii- P$C% is largest teleco&&unication co&pany of Pa#istan. It has reached its

ser,ice to al&ost e,ery part of the country. 7P$C%8 is proud to 6e Pa#istan=s &ost relia6le

and largest con,erged ser,ices carrier pro,iding all teleco&&unications ser,ices fro&

6asic ,oice telephony to data internet ,ideo9conferencing and carrier ser,ices to

consu&ers and 6usinesses all o,er the country +ith &ore the 3;;; echanges al

pro,iding at least the fied line net+or# and the dialup internet ser=ice-

i-

- -hether it is an office in the largest city of Pa#istan or a ho&e in a s&all ,illage P$C% is

present in e,ery corner of Pa#istan to ser,e its custo&ers pro,iding se,eral ser,ices.

i-

ii- So&e of its ser,ices are na&ed 6elo+;

"road6and

IP$<


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infrastructure despite arri,al of a do)en other teleco&s including teleco& giants li#e $elenor

China Mo6ile -ateen $eleco& and others.

=-

=i- 3-2-2 .ision

=ii- $o 6e the leading Infor&ation and Co&&unication $echnology Ser,ice Pro,ider

in the region 6y achie,ing custo&er satisfaction and &ai&i)ing shareholders ,alue.

=iii-

i- $he future is unfolding around us. In ti&es to co&e +e +ill 6e the lin# that

allo+s glo6al co&&unication. -e are stri,ing to+ards &o6ili)ing the +orld for the future

"y 6eco&ing partners in inno,ation +e are ready to shape a future that offers teleco&ser,ices that 6ring us closer.

-

3-2-3 Mission

i- To achie=e our =ision b ha=ingE

/n organi)ational en,iron&ent that fosters professionalis& &oti,ation and :uality

/n en,iron&ent that is cost effecti,e and :uality conscious

Ser,ices that are 6ased on the &ost opti&u& technology

EFualityE and E$i&eE conscious custo&er ser,ice

Sustained gro+th in earnings and profita6ility

ii-

iii- 3-2-6 %ore .alues

Professional Integrity

Custo&er Satisfaction

$ea&+or#

Co&pany %oyalty

i=-

=- 3-3 %ompan Profile

=i- $he follo+ing data is added here as the Co&pany=s Profile.

=ii- "Pa>istan Telecommunication %ompan *imited, p

httpE???-ptcl-com-p>aboutusc-phpG'IDH;$


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=iii-

i- P$C% is all set to redefine the esta6lished 6oundaries of the teleco&&unication

&ar#et and is shifting the producti,ity frontier to ne+ heights. $oday for &illions of

people +e de&and instant access to ne+ products and ideas. More i&portantly +e +ant

the& for their 6etter li,ing standards +ith increased ,alues in this e,er9shrin#ing glo6e of

ours. -e are setting free the spirit of inno,ation.

-

P$C% is going to 6e your first choice in the future as +ell Bust as it has 6een o,er the past

si decades.

i- ii- 3-3-2 Business C %orporate 0sersE

iii- or clear co&&unication the first choice of 6usiness circles is P$C% telephone for

local nation+ide and international calling. $oday 6usinesses can ha,e 1?91?? lines +ith

&odern day ser,ices to &eet their needs. *o+ you get options li#e Caller9ID call9

for+arding call9+aiting Call "arring to na&e a fe+.

i=-

=- 3-3-3 (ther business specific ser=ices includeE

=i- ???9$oll free nu&6er ???9Pre&inu& rate ser,ices E

liii- -e ha,e o,er 1?4?? #& fully redundant fi6er optics D-DM 6ac#6one net+or#.

It connects o,er 4? cities and to+ns +ith 20?H 6and+idth.


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li=-

l=- 3-3-4 %arriers Ser=ices

l=i- /s carriers9carrier +e pro,ide the core infrastructure ser,ices to the cellular

%DIs %ocal %oop operators ISPs Call Centers and payphone operators

-e pro,ide all carrier ser,ices right fro& inter9connects and telehousing to DP%C and

IP%C connecti,ity. (ur interconnect ser,ices are pro,ided fro& our 32?? echange

locations that connect your carriers net+or#s do&estically in addition to pro,iding IP%C

6and+idths to connect you internationally through our four international gate+ays and

S/9M9-3 and S/9M9-4 international su6&arine also IM- su6&arine ca6le+ill 6e added 6y the end of the year.

l=ii-

urther&ore to pro,ide connecti,ity to operators in the etre&e re&ote areas of the

country P$C% launched its state of the art satellite ser,ice 7S#ylin#8

P$C% satellite ser,ice 7S#ylin#8 is pro,ided using the Intelsat Satellite Syste& an

undisputed leader in satellite co&&unications.

l=iii-

li- 3-3-8 )hite *abel Ser=icesE

l- P$C% custo&ers can no+ pro,ide uninterrupted ser,ices to their clients +ithou

underta#ing large scale in,est&ent in infrastructure or de,eloping epertise in their o+n

net+or#.

li-

P$C% -hite %a6el Ser,ices are focused on speed and si&plicity at &ini&al cape. $his

+ill ena6le our custo&er to offer their o+n 6randed -%% DS% etc to custo&ers nationally

together +ith an array of #ey support ser,ices.

lii-

liii- 3-3-9 Broadband Pa>istanE

li=- P$C% "road6and is the largest and the fastest gro+ing "road6and ser,ice in

Pa#istan. In less than t+o years of it launch P$C% has ac:uired o,er 15???? "road6and

custo&ers in o,er 15? cities and to+ns across Pa#istan leading the proliferation and

a+areness of "road6and ser,ices across Pa#istan.


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l=-

l=i- -ith its entry in this &ar#et seg&ent P$C% opened up a 6road6and culture in

Pa#istan +here till a couple of years 6ac# there +as ,ery little a+areness in the country

a6out 6road6and ! high speed internet ser,ices. P$C% &ade the 6road6and technology

afforda6le 6y lo+ering the 6arriers to entry 6y geographically 6ringing the ser,ice +ithin

the reach of a co&&on user across Pa#istan and 6y continuous i&pro,e&ents in custo&er

care for the ser,ice.

l=ii-

l=iii- ni:ue offers that &a#es P$C%=s "road6and un&atcha6le are special pac#ages

for the student seg&ent R &ode& and installation R dial up ser,ice for its"road6and custo&ers and R access to &o,ies &usic classical Pa#istani dra&as

cric#et &atches ga&ing educational and religious content on P$C%=s entertain&ent portal

"JJ= 7&ade eclusi,e only to P$C% "road6and su6scri6ers8. P$C% also offers &ultiple

R personali)ed e9&ail accounts eclusi,ely to its 6road6and users. In addition P$C%

recently dou6led its 6road6and speed for all its eisting and ne+ custo&ers at the sa&e

price &a#ing 1 M" as its &ini&u& offered speed.

li-

or a connection you si&ply dial ??? ??? or ,isit +++.ptcl.co&.p#

l-

li- 3-3-: IPT. Ser=ice "Smart T.$E

lii- sing its state of the art "road6and net+or# P$C% entered the &edia sector on

14th /ugust 2?? 6y launching a digital interacti,e tele,ision ser,ice for the first ti&e in

Pa#istan. &ploying the IP$< 7Internet Protocol $


23/79



de&and content. Currently P$C% S&art $< offers its ,ie+ers o,er hundred li,e channels

and o,er 35? local and international Mo,ie titles on De&and=. $he ser,ice for no+ is

a,aila6le in four cities Karachi %ahore and Ra+alpindi Isla&a6ad ho+e,er is planned to

6e epanded to all the &aBor cities and to+ns across Pa#istan during the year 2??.

l=-

l=i- 3-3- Pa> Internet +changeE

l=ii- It is the only IP ena6led net+or# +ith 4? 7nu&6er increase8 point9of9presences

7P(P8 in 2' cities. $he eisting 1'H acti,e 6and+idth is used for internet data ,ideo and

,ideo9conferencing ser,ices and for ,oice of %DI. /ll P$C% "road6and users narro+ 6and

users corporates &o6ile operators and ISP are connected to this net+or#.l=iii-

li- 3-3-2; .foneE

l- P$C% also continues to 6e the largest CDM/ operator in the country +ith

approi&ately 1.25 &illion


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l=ii-

SM)7 Submarine %able SstemE

l=iii- SM-94 is a relati,ely ne+ su6&arine ca6le syste& 7inaugurated in

Dece&6er 2??58 and lin#s 14 countries +ith 1' landing stations across urope Middle

ast and /sia. $he syste& is using $era6it D-DM technology to achie,e. $he lin#

6et+een any t+o destinations is S$M91. SM-94 is designed for relati,ely higher traffic

,olu&es.

li-

I M+ )+ cable details and Status ?ith MapE

l- IM- Su6&arine Ca6le is a $era 6it capacity su6&arine ca6le syste&connecting India to -estern urope through Middle ast. $he Ca6le syste& is 13???

#& long +ith 1? landing points in countries.

li-

lii- Satellite %ommunicationE

liii- P$C% has Intelsat Standard arth Stations near Karachi and Isla&a6ad.

$hese installations pro,ide the di,ersity for International ,oice connecti,ity and also

+or# as u6 for do&estic satellite users. $here are four Intelsat Standard " arth

Stations at Isla&a6ad Hilgit S#ardu and H+adar.


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Str4ct4re o* &TC

li=- %#APT+R '( 6

l=- STR0%T0R+ (F PT%*

l=i-

l=ii- 6-2 Structure of (rgani@ation

l=iii- /n (rgani)ational Structure clarify the roles of personnel of an (rgani)ation and

to deter&ine +ho has to do +hat tas# +hich is responsi6le for +hat o6Becti,es to 6e

achie,ed +ho is to report to +ho& and to re&o,e the o6stacles for perfor&ance caused

6y confusion and uncertainty of Bo6 assign&ent as +ell as to &a#e easy decision9&a#ing

and co&&unication net+or#s reflecting and supporting organi)ation o6Becti,es.

li-

c- $he head of Pa#istan $eleco&&unication Co&pany %i&ited is called EPresidentE. $hen

co&e the S


26/79


Str4ct4re o* &TC

ci=- In non9ga)etted staff there are ngineering Super,isors

(perations@S+itching@Po+er plant@(ptical i6er syste&@M.- Media /ccount /ssistants

Stenographers /ssistants Key Punch (perators $eleco& $echnicians pper Di,ision

Cler#s %o+er Di,ision Cler#s %ine Men -ire Men Dri,ers change Cleaners *ai6

Fasids and Peons etc.

c=-

c=i- /ll the staff is recruited 6y the R Depart&ent headed 6y S


27/79

Sectio 3 Cha/ter No

Str4ct4re o* &T

cii- 6-2-3 PT%* #ead (ffice (rgani@ational %hart

ciii-


De/artmet: Mu5timedi7 3 B7db7nd


28/79

Sectio 3 Cha/ter No

Str4ct4re o* &T

ci=-




29/79

A-M

%P+ installers

Manager

S-M7MM!""8

Internship Department

0-D-%, *-D-%, Stenos etc-

*ine man, TechE %able etc- TechE, %able, *ine man etc-

+-S "S?itch$

+ngineer +ngineer

R-(Assistant %ler>s

AssE B-M

+ngineer Business ManagerS-+7s+itch8S-+ 7as a6o,e8

A-D-) A-D-)

S-A-(D-A

S-+ Cord S-M7R8 S-M7D!Sp ProBect8 S-M7S+itch8 S-M"(ps8 S-M7in8

-M 7/@*7D!M88

+-S 7"us8

T-(, TechE, )ire man etc

+-S de=elop

Sectio 3 Cha/ter No

Str4ct4re o* &T

c=- 6-2-6 Bannu Department (rgani@ational Structure

c=i-

c=ii-

c=iii-

ci-

c-

ci-

cii-

ciii-

ci=-

c=-

c=i-

c=ii-

c=iii-

ci-

c-

ci-

cii-

ciii-

ci=-

c=-

c=i-




30/79


Str4ct4re o* &TC

c=ii- 'oteE In "annu there is no HM so in the a6o,e structure I ha,e scaled fro& SM

till CP installers. I did &y internship in DS% depart&ent so I a& &entioned the na&es

of only concerned designations and the depart&ent structure is highlighted in the chart

a6o,e.

c=iii- Senior Manager"SM$ sa Khan 7DIK8

ci- Manager "MMCBB$ Laseen Khan3

c- Assistant Manager"AM$ $ari: /ya)

ci- %P+ Installers ahad "urhan Irfan #han

Da+ar

cii-

ciii- 6-3 Technical C (perational 'et?or>

ci=- Pa#istan teleco&&unication corporation under the act of 1' Pa#istan

$eleco&&unication /uthority 7P$/8 issued a license to Pa#istan $eleco&&unication

Co&pany %i&ited for the pro,ision of teleco& ser,ices +ithin Pa#istan to pri,ate

sector and the general pu6lic as the ederal Ho,ern&ent &ay deter&ine and

during the eclusi,ity period of the Pa#istan $eleco&&unication Co&pany %i&ited

7P$C%8 specified in a6o,e9&entioned /ct. P$C% has 25 years license to pro,ide

teleco& ser,ices in Pa#istan +ith Sta#e in the Co&pany +ith a6out '2 e:uity

P$C% has largest net+or# and huge infrastructure for its &ore than 44?51'1users as

on 7Mar 2??8.

c=-

c=i- 6-3-2 S?itching Technolog

c=ii- $here are 0 different #inds of s+itching technologies currently operational in

P$C% net+or#.

/lcatel

Sie&ens

*C

rricsson

3 &ail;Lasin.#hanAptcl.net.p# Iterhi/ Re/ort o P79ist7n Te5ecmmunic7tin Cmp7n% Limited

De/artmet: Mu5timedi7 3 B7db7nd 3=


31/79


Str4ct4re o* &TC

ua+i

N.S teleco&

J$

c=iii-

ci- -ith these different s+itching technologies P$C% is running its huge

net+or# and pro,iding different co&&unication facilities to its custo&ers.

cl-

cli- 6-3-3 Technical and (perational Milestones

clii- P$C% is continuously i&pro,ing it net+or#. During the year 2?? P$C% installed

capacity +as 44?154 6ut no+ in current year the installed capacity is i&pro,ed. P$C%

achie,ed 1?? digitali)ation in this year.

cliii-

cli=- 6-3-3-2 %omputeri@ed Fault Management Sstem

cl=- $his feature of P$C% i&pro,ed net+or# ! is 6eing used to register ! rectify

%and %ine aults in a co&puteri)ed +ay. $his syste& +as +or#ing in fe+ cities 6ut

no+ it is a,aila6le all o,er the Pa#istan.

cl=i-

cl=ii- 6-3-3-3 *aunch (f I' Platform

cl=iii- $o aug&ent the capacity and introduce additional ,alue added ser,ices a ne+

Intelligent *et+or# 7I*8 Platfor& +as launched in (cto6er 2??3.$his platfor& has

higher capacity for prepaid calling cards and pro,ision for introduction of ne+ ser,ices.

cli-

cl- 6-3-3-6 (ptical Fiber (peration %enter "'(%$

cli=- "Pa>istan Telecommunication %ompan *imited, (ctDec 3;;:, pp

3233$Iterhi/ Re/ort o P79ist7n Te5ecmmunic7tin Cmp7n% Limited

De/artmet: Mu5timedi7 3 B7db7nd 3>


32/79


Str4ct4re o* &TC

cl=- Pa#istan $eleco&&unication Co&pany %i&ited 7P$C%8 is a pri&e pro,ider of

teleco& ,oice and data ser,ices +ithin Pa#istan.

cl=i-

cl=ii- /s Part of its ongoing infrastructure de,elop&ent P$C% has e&6ar#ed on a

&aBor in,est&ent progra& in a *et+or# (perations Center 7*(C8.

cl=iii-

cli- Fig- "#C application launched

cl-

cli- $he purpose of *(C is;

$o control &onitor and &anage the entire P$C% *et+or#

$o enhance and opti&i)e *et+or# Manage&ent through a transparent and

centrali)ed platfor& $o create a highly a,aila6le adapta6le and fault resilient net+or# that can &eet

the &ar#et de&and and pro,ide custo&er satisfaction

clii-

cliii- Due to the a6sence of a *(C P$C% currently faces serious operational

challenges;


De/artmet: Mu5timedi7 3 B7db7nd 5?


33/79


Str4ct4re o* &TC

Since there is no centrali)ed net+or# &anage&ent fault resolution is ad hoc and

inefficient ser,ice restoration ta#es a long ti&e

$here is no &echanis& for root cause analysis

cli=-

cl=- $hrough the *(C P$C% ha,e 6een a6le to address these issues +ith;

/ co&plete con,ergence of entire *et+or# on a single platfor&

Proacti,e identification and resolution of faults through;

Real9ti&e *et+or# Monitoring ! status ,isi6ility.

P$C% ha,e 6een a6le to increase net+or# a,aila6ility through;

nhanced Fuality of Ser,ice and centrali)ed perfor&ance statistics and

reporting &echanis&.

Increased /ccounta6ility and $ransparency

$hrough escalation policies +or# orders and &aintenance of secure

acti,ity logs

cl=i-

cl=ii- A Fault resilient and highl

a=ailable 'et?or> is a direct result of

'(%- #o?e=er the '(% platform

has also been used to di=ersif the

ser=ices and customer base to

increase re=enues- '(% has been

used forE

cl=iii-

Modifications of S(Psfor;

DS% IP$


34/79


Str4ct4re o* &TC

"*CC has 6een integrated for resolution of co&plaints reported 6y the

custo&ers.

*(C is used for pro,isioning of S%/ support for all do&ains.

Manage&ent of DGG corporate custo&ers and outsourced Data Centers.

cli- urther Perfor&ance &anage&ent statistics are 6eing used to conduct a trend

analysis and reengineer the net+or#.

cl-

cli- %i=il )or>s

clii-

cliii- '(% in PT%*

cli=- $he &ain *(C is located in the CDD$ "uilding Isla&a6ad. $here are 3 regional

*(Cs in %ahore R-P and Karachi respecti,ely. Disaster Reco,ery shall 6e done in

Karachi.

cl=-

cl=i- *et+or# Do&ains that ha,e 6een integrated into *(C;

cl=ii- )**, I', Signaling, TDM, S?itching, (FA', T/M, D//,

PI+, '' and Triple Pla

cl=iii- Fiber %ut Scenario

cli- (n a,erage P$C% eperience hundreds of fi6er9cuts in a &onth. /s a result P$C%

ha,e auto&ated the root cause analysis process for this scenario;

cl-

cli- -hen the syste& detects a fi6er cut a siren goes off ca6le cut 6lin#s on the screen

and hundreds of critical alar&s pop up on the screen the correlation rule #ic#s in and the

alar&s are associated and consolidated into a single root cause alar&.

clii-




35/79


Str4ct4re o* &TC

cliii- / $$ is auto&atically

generated identifying the affected ca6le

section 6et+een t+o *s.

cli=- /n auto&ated

notification is dispatched to the

responsi6le coordinator ,ia ti&e

sta&ped SMS and M/I%. $he

coordinator then issues a +or# order for

fault resolution. I(f the fault is not

resol,ed ,erified and closed +ithin astipulated ti&e fra&e the escalation

process is triggered and senior

&anage&ent is notified +ith an SMS

and e&ail for apporpriate action.

cl=-

cl=i- Co&plete

,isi6ility of the net+or#

intelligent root cause analysis and defined S(Ps for +or# order dispatching and

escalation are the core tools that shall allo+ the *(C to pro,ide a ro6ust net+or# &a#ing

P$C% a land&ar# of ecellence in the +orld of teleco&.

cl=ii-



iii-

i=- Fig- $mplo%ees at &ork on "#C


36/79


Str4ct4re o* &TC

cl=iii-S+%TI(

' 3clxxxix.......................................................................................

%#APT+R '( 7-------------------------------------------------------------------------------------------------------------33

I'T+R'S#IP D+PARTM+'T-------------------------------------------------------------------------------------33

%#PAT+R '( 4--------------------------------------------------------------------------------------------------------------38

S+R.I%+S B1 M0*TIM+DIA A'D BR(ADBA'D D+PARTM+'T-------------------38

%#APT+R '( 8-------------------------------------------------------------------------------------------------------------67

D0TI+S P+RF(RM+D D0RI' T#+ I'T+R'S#IP--------------------------------------------67




37/79

Internship Department

A-M

%P+ installers

Manager

S-M7MMn""8 S-M7R8

S-M 7D ! Sp ProBect8

S-M7S+itch8

S-M7in8

-M 7unctionality ! /d&inistration8

+.P

S+.P

President


Iterhi/ De/artme

%#APT+R '( 7

I'T+R'S#IP D+PARTM+'T

7-2 'ame of the Department

$he na&e of the Depart&ent +here I did the Internship of se,en +ee#s duration +as

Multi&edia and "road6and. Its acrony& is MMn"". I +as under the super,ision of

/ssistant Manager and +as hired for the Internship 6y Manager MMn"".

7-3 Managerial Structure of the Department

FigE Managerial Structure of the Department




38/79

Primar %able

(utside Plant


Iterhi/ De/artme

In 6annu there is no HM so in the a6o,e structure I ha,e scaled fro& SM till CP

installers and the SM report to t+o HMs i.e. Functional and Administrati=e. I did &y

internship in DS% depart&ent so I a& &entioned the na&es and designations of

e&ployees of that depart&ent only and the depart&ent structure is highlighted in the

chart a6o,e.

Senior Manager"SM$ sa Khan 7DIK8

Manager "MMnBB$ Laseen Khan4

Assistant Manager"AM$ $ari: /ya)

%P+ Installers

ahad "urhan Irfan #han Da+ar

7-6 Technological Structure of the Department

4 +mailEyasin.#hanAptcl.net.p# Iterhi/ Re/ort o P79ist7n Te5ecmmunic7tin Cmp7n% Limited

De/artmet: Mu5timedi7 3 B7db7nd 5;


39/79


Iterhi/ De/artme

FigE 'roadband Pakistan Structure




40/79


Iterhi/ De/artme

7-6-2 )or>ing

Ser=er

$he ser,ers located at different places in Pa#istan gets data fro& the Internet. $hey are connected

to the +hole +orld and through the& the Pa#istani *ation connect to the Internet.

DS*AM "Digital Subscribers *ine Access Multipleer$

7Pa>istan Telecommunication %ompan *imited, 3;;, pp- 2;$

$he DS%/M at the access pro,ider is the e:uip&ent that really allo+s DS% to happen. /

DS%/M ta#es connections fro& &any custo&ers and aggregates the& onto a single high

capacity connection to the Internet. DS%/MS are generally flei6le and a6le to support &ultipletypes of DS% in a single central office and different ,arieties of protocol and &odulation in the

sa&e type of DS%. In addition the DS%/M &ay pro,ide additional functions including routing

or dyna&ic IP address assign&ent for the custo&ers.

$he DS%/M pro,ides one of the &ain differences 6et+een user ser,ice through /DS% and

through ca6le &ode&s. "ecause ca6le9&ode& users generally share a net+or# loop that runs

through a neigh6orhood adding users &eans lo+ering perfor&ance in &any instances. /DS%

pro,ides a dedicated connection fro& each user 6ac# to the DS%/M &eaning that users +on=t

see a perfor&ance decrease as ne+ users are added > until the total nu&6er of users 6egins to

saturate the single high9speed connection to the Internet. /t that point an upgrade 6y the ser,ice

pro,ide can pro,ide additional perfor&ance for all the users connected to the DS%/M.

MDF "Main Distribution Frame$

"Saad Imtia@, 3;;:;$

MD stands for OMain Distri6ution ra&e. $he "asic function of MD is to interconnect the

&ain e:uip&ents +hich are present inside the echange +ith the ca6les +hich are going to the

su6scri6er 7custo&er8.

$he +ire co&ing fro& OMD and OCa6le Cha&6ers is called as OPri&ary -ire. $he Pri&ary

+ire &ay contain 2?? up to12?? pairs.




41/79


Iterhi/ De/artme

%onstruction of MDF

MD is actually a long steel rac# +hich is accessi6le fro& 6oth sides. (n one side of the

steel rac# $er&ination 6loc#s are arranged hori)ontally and at the other side the ter&ination

6loc#s are arranged ,ertically.

Ca6les co&ing fro& echange 7S+itch roo&8 are ter&inated at the hori)ontal 6loc#s

+hereas ca6les co&ing fro& eternal net+or# are ter&inated at ,ertical 6loc#s.

Inside PlantMD is actually the point +here the %ocal change ends so the %ocal echange and MD are

the 6asically OInside Plant.

(utside Plant

/ll the ca6les to+ers poles ca6inets till the DP are referred as the O(utside Plant.

%abinet

It=s a &etallic 6ar fro& +hich further connections to the su6scri6ers are gi,en.

$he +ire co&ing out of the ca6inet to the DP is called as Secondary +ire.

DPE

DP is a66re,iation of ODe&arcation Point. (ne DP contains 1? connections or pairs of +ires

co&ing fro& it +hich go to+ards 1? su6scri6ers. $he +ires +hich are co&ing out of DP are

called as ODrop -ires. DP is located at the OTelephone Pole.




42/79


Ser0ice .+ M4ltime1ia a1 #roa1.a1 De/artme

%#PAT+R '( 4

S+R.I%+S B1 M0*TIM+DIA A'D BR(ADBA'D D+PARTM+'T

Multi&edia and "road6and depart&ent of the P$C% offers so&e ser,ices +hich are discussed

6elo+;

4-2 Ser=ices 'ation?ide

/t *ational %e,el it pro,ides its custo&ers +ith the follo+ing ser,ices.

4-2-2 Broadband Pa>istan

"Pa>istan Telecommunication %ompan *imited, p

httpE???-ptcl-com-p>contentp-phpG'IDH2;$

P$C% is no+ the leader in consu&er 6road6and in Pa#istan leading the country into 21st

century.

perience the Internet at its fastest +ith high9speed access fro& "road6and Pa#istan

si&ultaneously enBoy


43/79



Features

Cost effecti,e /l+ays (n Internet access

igh speed data do+nload

nli&ited do+nload

ree Mode&

ree Installation

Con,enient ordering on phone and +e6

*o upfront charges

Free +mail and anti spam ser=ice for Broadband Subscriber

Pa#istan oldest and largest IP ser,ice pro,ider 6rings you a &ar# of association.

-here e,ery P$C% "road6and Connection get a free Personali)ed e9&ail ID for life and

enBoy the &ost relia6le spa& free ser,ice.

#ighlightsE

P$C% 6road6and custo&ers +ill get a free for life personali)ed e9&ail account +ith

5?&6 of space.

"road6and #eeps you connected to high speed internet all the ti&e.

cono&ical pac#ages for students

Special pac#ages for corporate and indi,iduals

/ccess to free &o,ies &usic classical Pa#istan plays fa&ous cric#et &atches

educational and religious contents eclusi,ely for P$C% 6road6and custo&ers.

P$C% achie,ing the i&portant &ilestone of ta#ing 6road6and into o,er 1'0

cities@to+ns across Pa#istan




44/79



Broadband +ntertainment Portal "PT%* B055$

*o+ P$C% offers Pa#istans irst ntertain&ent Portal co&pletely free for its DS%

Custo&ers. perience true 6road6and entertain&ent listen or do+nload melodies, songs

?atch classic mo=ies, %ric>et Matches, PT. Plas, (nline learning, aming, listen to

religious 'aats and lots of fun.

*o+ your DS% connection is &uch &ore than Bust speed it is entertain&ent and fun

P$C% "JJ is an entertain&ent portal +hich is R ! GC%SI


45/79



su6scription a set9top 6o and offers #ey ad,antages o,er eisting ca6le $


46/79



+P "+lectronic Program uide$

lectronic Progra& Huide 7PH8 is an etre&ely responsi,e and feature9rich

application that &anages ,ie+er interaction during channel and progra& selection. It is

an on9screen guide to schedule 6roadcast tele,ision progra&s allo+ing ,ie+ers to

na,igate select and disco,er content 6y ti&e title channel genre etc 6y use of their

re&ote control. It also pro,ides access to 6illing details changing pass+ord and

&anaging fa,orites.

.(D ".ideo (n Demand$


47/79



perience the e,olution of the 6road6and re,olution +ith P$C% ,o 9 the ulti&ate solution

for high speed internet access on the &o,e. Nust plug and play or +or# at ho&e in the office or

any+here in 6et+een. $here=s no end to your i&agination nor to +hat you can do +ith ,o.

Superior 3H eperience.

"road6and Internet in your poc#et

nli&ited do+nloadsQ


48/79



Internet on the oE

Lou no+ ha,e the con,enience of 6eing a6le to access P$C% ,o -ireless "road6and

fro& +here,er you are.

Plug and PlaE

/ll you no+ need to do is Bust plug the S" Mode&@PCMIC/ into your %aptop @

Des#top PC and you are ready to access a +hole ne+ +orld of high9speed internet

connecti,ity.

0nlimited Do?nloadsE

-ith ,o -ireless "road6and you get nli&ited Do+nloadsQ $here is no li&it to the

a&ount of data you can do+nload or upload. Since there is no li&it to your i&agination

so +hy should there 6e any li&it to +hat you can do +ith ,oQ

#assel free)irelessE

-ith ,o slee# and stylish de,ices you are no+ co&pletely free fro& +ires.

0SB InterfaceE

-ith the S" port interface you can no+ si&ply plug the S" Mode& de,ice into either

a %aptop or your Des#top PC and get ready to access high9speed internet connecti,ity.

Multifunctional De=iceE

$he de,ice also supports your %aptop @ Des#top PC earphone and &icrophone. "y

inserting a


49/79



4-2-7 +*earning Portal

"Pa>istan Telecommunication %ompan *imited, (ctDec 3;;:, p- 24$

9%earning is a co&prehensi,e easy9learning progra& that deli,ers &ore than 15?? afforda6le

certification9le,el I$ des#top and professional de,elop&ent courses through the internet

/llo+ing you to learn anyti&e any+here for a fraction of the cost of class96ased training.

asy%earning courses not only pro,ide you +ith ne+ s#ills that i&pro,e your prospects in life

6ut also gi,e you free access to hundreds of +or# opportunities posted 6y 6usinesses

+orld+ide on their free +e6site Sere6ra Connect. Lou can start earning inco&e fro& your

s#ills i&&ediately after graduating. $he &ore s#ills you ha,e the 6etter the opportunities you+ill get.

$o pro&ote and introduce this ,alua6le ser,ice P$C% tea&s ha,e conducted free distri6ution

of asy %earning Cards to ducational Institutes to corporate clients "road6and and istan-




50/79

Sectio 5 Cha/ter No$ ;

D4tie &er*orme1 D4ri9 The Iterhi/

%#APT+R '( 8

D0TI+S P+RF(RM+D D0RI' T#+ I'T+R'S#IP

8-2 (ffice )or>

During &y internship I perfor&ed so&e duties at the office of the Multi&edia and "road6and

P$C% "annu. $hese duties assigned to &e are listed 6elo+.

8-2-2 Ta>ing (rders from %ustomersE

I used to ta#e the orders fro& the ne+ custo&ers Custo&ers either ha,e to call to the office or

they can also +al# in to the office and place the order.

8-2-2-2 Regular %ustomer

$he follo+ing infor&ation are collected fro& the custo&er

a- *a&e;

b- ather *a&e;

c- Phone *o;

d- Mo6ile *o;e- /ddress;

f- Pac#age to choose;

8-2-2-3 %ustomer as a Student

$he follo+ing infor&ation are ta#en +hen any student place an order

a- Student *a&e;

b- ni,ersity@College

c- Registration *o in the Institute;

8-2-2-6 Forms

$he follo+ing one or t+o for&s are used 72nd for& for student pac#age if re:uired8 for the

collecting of order.




51/79



Form 'o 2 (rdinar DS* Appl




52/79



Form 'oE 3 Student Pac>age DS* Appl

PA&ISTA' T+*+%(MM0'I%ATI(' %(MPA'1 *IMIT+D

To )hom It Ma %oncern

It is certified that Mr.@Miss

S@D@( Registration *o;

student of Class@Hrade of this institute@School@College

$his certificate is issued to hi&@her for the P$C% DS% connection OStudent Pac#age

against $elephone *o. ?2 9 +ith the per&ission of his@hers

father @guardian.

ather@Huardian=s Signature Principal@ead of Institute

7ull *a&e ! *IC *o8 7Seal and Signature8




53/79



8-2-3 (rder +ntr into the Database

/fter ta#ing of the order I used to +or# on the Co&puter to enter the infor&ation into the

data6ase and to issue a userna&e and pass+ord for the custo&er along +ith the allot&ent of

/DS% Mode&

$he ollo+ing Screen Shots of the Co&puter Soft+are +hich +ere used

FigE Computer Soft&are Screen (

FigE Computer Soft&are Screen )




54/79



Fi

gE Computer Soft&are Screen *




55/79



FigE Computer Soft&are Screen +

FigE Computer Soft&are Screen

8-2-6 %omplaint Management Sstem #andling

$he officers also used the soft+are syste& to &anage the co&plaints of the custo&ers. $his

Soft+are +as called Co&plaint Manage&ent Syste& 7CMS8

$he follo+ing are the screen shots of the soft+are used for this purpose;




56/79



FigE CMS Screen (

FigE CMS Screen )




57/79



FigE CMS Screen *

ro& this soft+are syste& the co&plaint +as assigned to *inemen or %P+ Installers as

re:uired and then notification issued accordingly.

:-2-7 +mail Ser=ice usedE

$he officers also used and online &ail application in their offices for contacting +ith their

higher Managers or "osses. ollo+ing is the %ogin Screen Shot of the (nline &ail Soft+are

Syste&.

8-3 Field )or>

During at internship I perfor&ed so&e duties at the field. $hese duties are &entioned 6elo+;

8-3-2 InstallationE

I perfor&ed Installation for the custo&ers +ho placed orders the day 6efore. I used to ta#e the

Mode& issued +rite do+n the userna&e and pass+ord of the custo&er and prepared to do the




58/79



installation. $here are different &ethods to do the installation for different &ode&s 6ut I

&ention here only one &ode&=s setting.

8-3-2-2 Modem 0sedE

o&e Hate+ay +cho*ife #42;

Front PanelE

Description of Front PanelE

Indicator Color Status Description

P(-R Hreen (n $he H51? is po+ered on

Hreen (ff $he H51? is not po+ered on

%/* 194 Hreen

(n $he thernet Interface is connected

"lin#in

g

Data is 6eing trans&itted through the

thernet port

(ff $he thernet Interface is not connected

+ith the net+or# ca6le

/DS% Hreen

(n $he H51? is acti,ated

"lin#in

g$he H51? is 6eing acti,ated

(ff $elephone line is not connected or the

net acti,ation is 6eing prepared

I*$R*

$Hreen

(n-/* is connected and no data trans&it

through the /DS% interface

"lin#in

gData is trans&itting

(ff ail in the 6ridge@router &ode

Rear PanelE




59/79



Description of Rear PanelE

Interface@"utto

nDescription

/DS%It is used to connect +ith the Mode& interface of a

splitter.

RS$It is used to restore the default settings of the H51?.(nce you use this function all your custo&i)ed settings

+ill 6e lost. $herefore 6e careful +ith it.

%/* 1 > 4 It is used to connect +ith a co&puter or a s+itch.

P(-R It is used to po+er on@off the H51?.

(*@( It is used to connect +ith the po+er adapter

8-3-2-3 %onnecting #42; M(D+ME

I used to connect the &ode& according to the a6o,e diagra&. $he a6o,e diagra& sho+s the

S$" and u6 connections too +hereas I used to connect only the single PC. /fter this I

used to do the configuration for the first ti&e in order to &a#e it a6le for the single PC to




60/79



connect to the -orld -ide -e6. "elo+ is &entioned the configuration instruction of the

H51? Mode&.

Step 2E %onnecting to the Splitter, Po?er %onnection C *A' cable-

1.Line hole connects to PTCL wire or Wall phone Jack (RJ-11 Jack).

2.Modem hole connects to the DSL jack of the ADSL CPE (Customer Premises

Equipment).

3.Phone hole connects to a telephone set.

4.Connect the Power Adapter to the AC power plug and attach the connector of

adapter to the CPE and switch it on.

5.Attach one end of LAN wire (RJ-45) to the LAN interface of CPE and the other

end to the LAN wire to the LAN interface of computer’s LAN card.

6.Link Indicator lights will lit up and show the connectivity. ADSL light will start

blinking and soon will be static as a sign of connectivity with our system, if the

line is properly jumpered in PTCL premises with the DSLAM (Digital Subscriber

Line Access Multiplexer).Joint less and direct cable line from the nearest PTCL

pole or cabinet must be connecting to your splitter and then all the phone

extensions must be taken from the phone hole of splitter. The Drop wire distance

from PTCL pole or Cabinet must not be ideally more than 50 meters.(Twisted pair

wire can be longer)

Step 3E ADS* %onfiguration in %P+ and %omputer

1. Go to Start Menu < Control Panel < Network and Internet Connections < Network

Connections. Check that the Local Area Connection is enabled. Right click loca

Area network and click properties. Following window will be shown.




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2. Dou6le clic# Ointernet protocol

7$CP@IP8 Chec# Ose the

follo+ing IP address and &a#e the

follo+ing settings:

IP AddressE 23-28:-2-6

Subnet Mas>E 344-344-344-;

ate?aE 23-28:-2-2

$hen chec# L0se the follo?ingD'S ser=er addresses and &a#e

the follo+ing settings;

Preferred D'S Ser=erE

3;6--286-37;

Alternate D'S Ser=erE

3;6-264-;-29;




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3.

*o+ open Internet plorer and +rite O12.1'.1.1 in address 6ar and press enter. $here

&ust not 6e any proy setting in the internet plorer.

/ s&all pop up +indo+ +ill open as sho+n in the figure 6elo+ and as# 0ser 'ame

and LPass?ord for opening the CP=s interface.

nter 0ser 'ameE Ladmin and Pass?ordE Ladmin and press (K.

4. ollo+ing page +ill 6e displayed after entering correct ser na&e and Pass+ord;




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5. Clic# the De,ice Info lin# on the left hand side ta6s &ore options +ill 6e sho+n. Clic#Statistics and further &ore options +ill 6e sho+n a&ong the& select /DS%.

'. Clic#ing /DS% +ill sho+ the /DS% line para&eters *ote the S*R Margin and %ine

/ttenuation. S*R &ust 6e higher than ? d" and %ine /ttenuation &ust 6e less than 45

d" for esta6lishing a sta6le DS% connection.




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0. Select O/d,anced Setup fro& the left hand ta6s and follo+ing +indo+ +ill 6e displayed




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.

O

-ide /rea *et+or# 7-/*8 Setup +indo+ is sho+n displaying the list of default

connections. Chec# all of the& ecept one and clic# re&o,e 6utton.

. dit the connection 6y pressing the dit 6utton.

1?. nter the ,alues of


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11.

Select OPPP o,er thernet PPPo and clic# *et.

12. nter the serna&e ?51Ttelephone *o. of su6scri6er e.g. 7?512255'08 and Pass+ord

*e+ Product *o. as pro,ided on ternal Construction (rders e.g. 7113????8.




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13. nchec# the Ona6le ire+all chec#6o and clic# *et as sho+n 6elo+.

14. O-/* Setup Su&&ary page is displayed sho+ing the settings@configurations clic#

Sa,e 6utton to sa,e the configurations.




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15. Clic# Sa,e@Re6oot a &essage +indo+ is sho+n clic# (K to sa,e the changes.




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1'. DS% Router Re6oot +indo+ is sho+n. -ait until the net +indo+ is sho+n displaying

the De,ice Info.




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10. Go again to Internet Protocol (TCP/IP) Properties and Select Obtain an

IP address automatically and leave the DS server addresses

unchanged as sho!n in the picture belo! and press O"#




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(pen the Internet plorer and start 6ro+sing the sites for successful configuration and DS%

connection esta6lish&ent.

8-3-3 Trouble Shooting Fault RectificationE

I used the follo+ing ta6le of solutions for the specified sy&pto&s each ti&e found at the

custo&er=s pre&ises.

Smptom Solution




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$he Po+er indicator

is not on

nsure that the po+er adapter &atches the H51?.

nsure that the H51? is connected to the po+er supply properly.

nsure the Po+er 6utton is pressed.

$he /DS% indicator

is not on

nsure that the /DS% line is connected properly.

nsure that the telephone line +or#s nor&ally. Lou can test +ith a

telephone.

nsure that there is no capacitor or diode in the connection 6o.

$he %/* indicator

is not on

nsure that the pro,ided net+or# ca6le is used.

nsure that the ca6les are connected properly.

nsure that the net+or# adapter indicator of your co&puter is on.

nsure that the *IC is +or#ing nor&ally. Right9clic# M

%omputer to select PropertiesU Select #ard?are V De=ice

ManagerU chec# +hether there are de,ices &ar#ed +ith W or Q

under *et+or# adapters. If there are any such de,ices delete and

re9install the&U or change the *IC slot. Change the *IC if the

pro6le& persists.

$he Internet cannot

6e accessed

$a#e the &ost co&&only used access &ode 7a dial9up soft+are is

installed on your co&puter8 as an ea&ple;

nsure that no pro6le& listed a6o,e eists.

nsure that the dial9up soft+are is correctly installed and set on

your co&puter.

nsure that you ha,e entered the right user na&e and pass+ord.

If you still cannot access the Internet after the dial9up operation

chec# if the Proy ser,er on your I is correctly configured. $he

Proy ser,er &ust 6e disa6led.

$ry different -e6 sites in case so&e -e6 site fails.

$ry to stop the dial9up connection and to re9esta6lish the dial9up

connection 5 &inutes later.


De/artmet: Mu5timedi7 3 B7db7nd ;?


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8-6 Mar>eting

I used to &ar#et the ser,ices offered 6y the Multi&edia ! "road6and Depart&ent in the different

areas of the "annu. Mostly the areas +ere the parts of Main City of "annu. $here +e contacted

the Ne+elers at the top.

8-7 Ad=ertising

-e also did ad,ertising for the ser,ice of MMn"" Depart&ent. $he depart&ent pro,ided us 6y

their pre9printed pa&phlets and 6anners +hich +e used to display in certain places of the "annu

Region. $hese pa&phlets +ere carried 6y us to the custo&er=s pre&ises too +hene,er +e ha,e to

go to any for installations or trou6le shootings and left the pa&phlets there in order to attract thecusto&er=s friends or relati,es to it.

8-4 %ustomer Facilitation %amps

-e at the ti&e of internship also launched custo&er facilitation ca&ps at different areas of

"annu in order to &a#e the people a+are of the ser,ices offered. (f the places includes the

ni,ersity of Science ! $echnology "annu=s Manage&ent Sciences Depart&ent and

Infor&ation $echnology Depart&ents +here +e con,inced enough students and teachers +ho

a,ailed the facility of "road6and Pa#istan.


De/artmet: Mu5timedi7 3 B7db7nd ;3


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S+%TI(' 6%#APT+R '( 9-------------------------------------------------------------------------------------------------------------48

FI'DI'S A'D R+%(MM+'DATI('S------------------------------------------------------------------48

%#APT+R '( :-------------------------------------------------------------------------------------------------------------4:

S)(T A'A*1SIS----------------------------------------------------------------------------------------------------------4:




75/79

Sectio 6 Cha/ter No$ <

Fi1i9 - Recomme1atio

%#APT+R '( 9

FI'DI'S A'D R+%(MM+'DATI('S

In this chapter I a& going to discuss the findings and &y ,ie+ of reco&&endations +hich I

faced and thought during the internship. $hese findings and reco&&endations +ill help the

organi)ation to ser,e the custo&ers in a &ore 6etter +ay and +ill enhance their capa6ilities of

perfor&ing earning at the area of "annu and they +ill get the high ,alue then those upco&ing

co&petitors of it.

9-2 Findings

"elo+ are so&e of the o6ser,ations +hich I did during &y internship duration. I &ention it here

for the purpose to enhance the capa6ilities of the organi)ation of &y /rea if these are considered

6y the &anagers. $hey +ill also ha,e an edge on the upco&ing co&petitors of the& and +ill not

let the& loose their potential custo&ers.

1. *o proper support fro& the top &anagers.

2. $he e&ployees +ere not trained enough and +ere not ha,ing enough #no+ledge a6outthe +or# they +ere perfor&ing.

3. %ess educated staff reduces the perfor&ance gro+th of the depart&ent in general and of

the organi)ation as a +hole.

4. *o 24@0 local support a,aila6le.

5. *o full co9ordination +ith the other depart&ents.

'. *o proper procedure of installing ne+ connections due to +hich the co&plaints increase

and also so&e custo&ers loose their confidence in the "road6and connections.

0. Internees +ere perfor&ing all the tra,el to the custo&ers ad,ertising and &ar#eting

epenses 6y their o+n hence &a#ing the& less effecti,e to the organi)ation.




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Sectio 6 Cha/ter No$ <

Fi1i9 - Recomme1atio

9-3 Recommendations

"elo+ are the reco&&endations +hich I found a6out the organi)ation during &y stay +ith the&

for the purpose of internship. If these reco&&endations are acted upon the organi)ation +ill 6e

in a high profit then it is going no+ and high nu&6er of custo&ers +ill 6e attracted to the&.

1. $here should 6e a proper flo+ of co&&unication 6et+een top and lo+ le,el &angers.

2. $he e&ployees should 6e sent for the national le,el training ca&ps so that they can ser,e

the custo&ers in a 6etter +ay.

3. $here should 6e appointed a +ell educated staff for the 6etter gro+th of the organi)ation.

4. So&e setup for the 24@0 support should 6e &ade for the local peoples.5. So&e techni:ues should 6e de,eloped 6y the top le,el &anagers to start proper co9

ordination a&ong the different depart&ents.

'. $here should 6e a proper procedure of installing ne+ connections to the ne+ custo&ers

of "road6and. %i#e %ine testing etc.

0. $here should 6e so&e allo+ance for the internees for the assigned +or# so that the

organi)ation and the internees 6oth get 6enefits.




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Sectio 6 Cha/ter No$ =

S%OT Aal+i

%#APT+R '( :

S)(T A'A*1SIS

:-2 Strengths

1. "est ser,ices in the *ation.2. Personal *et+or# *ation+ide.

3. %o+ Rates.

:-3 )ea>nesses

1. *o proper &aintenance of the installing connections.

2. More Ca6le "rea#s.

3. n educated Staff.4. n trained Staff.

:-6 (pportunities

1. %arge Mar#et

2. *o Co&petitors 7local83. resh graduates fro& the local ni,ersity to hire so they +ill gi,e the organi)ation &ore

efficiency as the locals are &ore patriots.

:-7 Threats

1. Potential custo&ers are loosed due to no proper installation procedures of ne+connections.2. pco&ing co&petitors.




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Sectio 6 Cha/ter No$ =

S%OT Aal+i

:-4 S)(T Matri

Strengths

"S$

%ist strengths (pportunities

"($

%ist

opportunities)ea>nesses

")$

%ist +ea#nesses Threats

"T$

%ist threats

Strengths ! S )ea>nesses ! )S(

Strategies

se strengths to ta#ead,antage of

opportunities

1

2

3

"est ser,ice in the nation.

Personal *et+or#

*ation+ide.

%o+ Rates

1

2

3

4

*o proper &aintenance of the

installing connections.

More ca6le 6rea#s.

neducated Staff.

ntrained Staff.

)(

Strategies

(,erco&e +ea#nesses

6y ta#ing ad,antageof opportunities

ST

Strategies

se strengths to a,oid

threats

)T

Strategies

Mini&i)e +ea#nesses

and a,oid threats

(pportunities ! ( S( Strategies )( Strategies1

2

3

%arge Mar#et.

*o Co&petitors.

resh graduates fro& the

local uni,ersity 7S$"annu8

1

2

Do More and More

ad,ertising and Mar#eting to 6e spreader 6efore the

co&petitors arri,e.

Ma#e &ore custo&ers 6eforethe co&petitors arri,e

1

2

3

perts fro& the &ar#et

should 6e hired to &a#e proper procedures and testing

for the ne+ connections.

Repair the ca6les on the ti&eto get edge on the upco&ing

co&petitors.

ire the fresh graduates for &ore efficiency.

Threats ! T ST Strategies )T Strategies1

2

Potential custo&ers areloosed due to no proper

installation procedures of

ne+ connections.

pco&ing co&petitors

1

2

perts should 6e hired to&a#e proper procedures and

testing for the ne+

connections.

se pro&otion of lo+ rates

and personal net+or#s for &ore edge o,er the upco&ing

co&petitors.

1

2

Maintain the proper testing of lines 6efore installing ne+

connections.

Repair the ca6le 6rea#s onti&e to a,oid loosing the

potential custo&ers.


De/artmet: Mu5timedi7 3 B7db7nd ;;


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#i.lio9ra/h+

BIB*I(RAP#1

1. Pa#istan $eleco&&unication Co&pany %i&ited. 7n.d.8. PC*. Retrie,ed fro& P$C%-e6site; http;@@+++.ptcl.co&.p#

2. Pa#istan $eleco&&unication Co&pany %i&ited. 72??8. Seciali9ed Module =ccess

'et(or- DS* & )PV. $eleco& Staff College aripur.3. Pa#istan $eleco&&unication Co&pany %i&ited. 7(ct9Dec 2??8. ele'50S.

4. SaBBad I&tia). 72??9?8. )nterns$i

Internship Report PTCL Bannu

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