Intercultural Nonviolent Communication

April 10, 2023 http://zestnzen.wordpress.com

InterculturalInterculturalNonNonVViolent iolent

CommunicationCommunicationAn effective method to manage intercultural

miscommunication and conflictsAugust 17, 2010, Global Executive and Expat Coach At Zest and Zen

International Coaching

Visit our blog : http://zestnzen.wordpress.com


What Is NonViolent Communication ?

• NVC is a communication technique NVC is a communication technique for the purpose of achieving mutual for the purpose of achieving mutual understanding through relationship-understanding through relationship-building.building.

• NVC improves the quality of NVC improves the quality of

personal and professional personal and professional relationships. relationships.


Dr Marshal Rosenberg

• Dr. Marshall Rosenberg is an American Dr. Marshall Rosenberg is an American Psychologist who developed the CNV Psychologist who developed the CNV method. He is the Founder of the method. He is the Founder of the Center for Nonviolent CommunicationCenter for Nonviolent Communication http://www.cnvc.org/http://www.cnvc.org/

• In this video, Dr Marshal Rosenberg talk In this video, Dr Marshal Rosenberg talk on how violence and terrorism he on how violence and terrorism he experienced inspired him to develop his experienced inspired him to develop his nonviolence communication method: nonviolence communication method: http://bit.ly/cKF9Arhttp://bit.ly/cKF9Ar


Dr. Rosenberg's book, Nonviolent Communication: A Language of Compassion (PuddleDancer Press, 1999) is the most complete written presentation of this process.

The book has received endorsements from many in a wide variety of fields including Deepak Chopra, John Gray, Jack Canfield, and Vicki Robin.

It has already been translated into German, Spanish, Dutch, Danish, French, and Lithuanian with a Chinese translation in the works.


Nonviolent Communiation

„„What I want in life is What I want in life is compassion, a flow compassion, a flow between myself and between myself and others based on mutual others based on mutual giving from the heart. giving from the heart.

And on this ground acting for And on this ground acting for peace and social change“peace and social change“

Marshall RosenbergMarshall Rosenberg

Words can be Words can be

walls ....walls .... or windowsor windows


The NVC Model: Empathetic Listening

1.1. Observations= facts without judgmentObservations= facts without judgment

2.2. Feelings= emotions, not equal to Feelings= emotions, not equal to thinkingthinking

3.3. Needs = often not clearly expressed Needs = often not clearly expressed

4.4. Requests = Ask clearly what you want Requests = Ask clearly what you want to satisfy your needsto satisfy your needs


Feelings• AffectionateAffectionate• ConfidentConfident• EngagedEngaged• InspiredInspired• ExcitedExcited• ExhilaratedExhilarated• GratefulGrateful• HopefulHopeful• JoyfulJoyful• PeacefulPeaceful• RefreshedRefreshed

• AfraidAfraid• AnnoyedAnnoyed• AngryAngry• AversionAversion• ConfusedConfused• DisconnectedDisconnected• DisquietDisquiet• EmbarrassedEmbarrassed• FatigueFatigue• PainPain• SadSad• TenseTense• VulnerableVulnerable• YearningYearning


Needs

• ConnectionConnection• Physical well-beingPhysical well-being• HonestyHonesty• PlayPlay• PeacePeace• MeaningMeaning• AutonomyAutonomy


Conflict Resolution

• Resolve conflicts peacefully—personal or public, domestic or international

• Get to the heart of conflict and disputes quickly

• Improve cooperation––listen so others are really heard

• Transform criticism and blame into compassionate connection

• Prevent future pain and misunderstanding• Improve teamwork, efficiency and cooperation


Personal Relationships

• Deepen your emotional connections• Transform judgment and criticism into

understanding and connection• Listen so others are really heard• Get what you want more often without

using demands, guilt or shame• Hear the needs behind whatever

anyone does or says


Parenting and Families

• Reduce family conflicts and sibling rivalry

• Move beyond power struggles to cooperation and trust

• Create a quality of connection that embodies unconditional love

• Protect and nurture the autonomy of children

• Motivate using “power-with” rather than “power-over” strategies


Education and Schools

• Maximize the individual potential of all students

• Strengthen students’ interest, retention and connection to their work

• Improve safety, trust and connection in your classroom


What Is Intercultural Competence ? Intercultural competence is the ability of

successful communication with people of other cultures.

• In an increasingly global economy people must interact effectively with people who have different values, behavioral norms, and ways of perceiving reality

• Sharing cultural similarities and differences by using Meta-communication (communicating about communication) helps learning and generating effective responses in specific contexts.


Cultural DifferencesCultural Differences

• Language (Verbal and non-Language (Verbal and non-verbal)verbal)

• ReligionReligion• Cultural ValuesCultural Values• Cultural NormsCultural Norms


Features of CultureFeatures of Culture• 1. facial expressions1. facial expressions• 2. religious beliefs2. religious beliefs• 3. religious rituals3. religious rituals• 4. importance of time4. importance of time• 5. paintings5. paintings• 6. values6. values• 7. literature7. literature• 8. child-raising beliefs8. child-raising beliefs• 9. ideas about 9. ideas about

leadershipleadership• 10. gestures10. gestures• 11. holiday customs11. holiday customs• 12. ideas about 12. ideas about

fairnessfairness

13. ideas about friendship14. ideas about modesty15. foods16. eating habits17. understanding of the natural world18. concept of self19. the importance of work20. concept of beauty21. music22. styles of dress23. general world view24. concept of personal space25. rules of social etiquette26. housing


Body LanguageBody Language•Physical closeness of peoplePhysical closeness of people•Postures/body stancePostures/body stance

•Eye-contact (Use or avoidance)Eye-contact (Use or avoidance)

•Touch, Touch,

•Hands/gesturingHands/gesturing

•Physical attire & overall groomingPhysical attire & overall grooming

•OdorsOdors


Strategies for Effective Strategies for Effective Intercultural Nonviolent Intercultural Nonviolent

CommunicationCommunication1.1. Be aware of your own culture, beliefs, values and behavior.Be aware of your own culture, beliefs, values and behavior.

2.2. Show curiosity toward other cultures and expand your knowledge Show curiosity toward other cultures and expand your knowledge when interacting with local people by listening and observing.when interacting with local people by listening and observing.

3.3. Show respect for other cultures and customs by adopting Show respect for other cultures and customs by adopting appropriate behavior and language (verbal and non-verbal)appropriate behavior and language (verbal and non-verbal)

4.4. Do not over-react when you feel uncomfortable or “under attack:, Do not over-react when you feel uncomfortable or “under attack:, ask first questions for clarificationask first questions for clarification

5.5. Be patient.Be patient.

6.6. Learn quickly how to read people and assess situationsLearn quickly how to read people and assess situations

7.7. Be genuine, open and inclusiveBe genuine, open and inclusive

8.8. Help other managers and employees by communicating clearly on Help other managers and employees by communicating clearly on roles, responsibilities, expected initiatives and behaviors.roles, responsibilities, expected initiatives and behaviors.

9.9. Learn how to give feedback in a cultural sensitive wayLearn how to give feedback in a cultural sensitive way

10.10. Leverage cultural differences for mutual gainLeverage cultural differences for mutual gain


NVC and Intercultural NVC and Intercultural ConflictsConflicts

• Intercultural communication does Intercultural communication does not differ from other types of not differ from other types of interpersonal communication. interpersonal communication.

• To avoid conflicts, you can use your To avoid conflicts, you can use your natural empathy and apply the NVC natural empathy and apply the NVC model with great success. model with great success.

• For future expats, I highly For future expats, I highly recommend to read Rosenberg’s recommend to read Rosenberg’s book and practice how to use NVC book and practice how to use NVC skills. skills.


About Zest and Zen International

Global Executive Coaching• Anne Egros, the founder of Zest and Zen International coaching, is an independent professional coach Anne Egros, the founder of Zest and Zen International coaching, is an independent professional coach graduated from an ICF-Certified Coaching Training Program CoachU (coachinc.com)graduated from an ICF-Certified Coaching Training Program CoachU (coachinc.com)

• Anne has been an expatriate for 20 yearsAnne has been an expatriate for 20 years working at management levels for Fortune 500 companies in USA, Japan working at management levels for Fortune 500 companies in USA, Japan and Europe. She understands deeply the needs and challenges of global leaders and international managers working and Europe. She understands deeply the needs and challenges of global leaders and international managers working in multicultural environments.in multicultural environments.

• Executive coaching and Cross-cultural Leadership:Executive coaching and Cross-cultural Leadership: Anne thinks that doing business globally does not mean "one size Anne thinks that doing business globally does not mean "one size fits all", most marketing strategies must adapt to local characteristics and circumstances, sometime even at the individual fits all", most marketing strategies must adapt to local characteristics and circumstances, sometime even at the individual level. level. "Glocalization" "Glocalization" is the new strategy for international development and it requires a brand new set of skills for is the new strategy for international development and it requires a brand new set of skills for managers to becomemanagers to become inter-culturally effective leaders that inspire people reaching excellence. inter-culturally effective leaders that inspire people reaching excellence.

• International career and expat life coaching servicesInternational career and expat life coaching services . Anne helps clients to become aware of who they truly are, . Anne helps clients to become aware of who they truly are, what motivates them or hold them back, what are their needs and how to communicate effectively to solve conflicts and what motivates them or hold them back, what are their needs and how to communicate effectively to solve conflicts and get what they want the most in life. Anne uses brainstorming techniques, visualization and creativity tools and offer get what they want the most in life. Anne uses brainstorming techniques, visualization and creativity tools and offer behavioral assessments such as the Extended Disc method. behavioral assessments such as the Extended Disc method.

• Anne Egros helps her clients to build a personal brand in their organization and on social mediaAnne Egros helps her clients to build a personal brand in their organization and on social media to be identified to be identified by their management and executive search companies as a high added value candidate. Anne offers individualized by their management and executive search companies as a high added value candidate. Anne offers individualized programs for career development, mid-life crisis management and building personal foundationsprograms for career development, mid-life crisis management and building personal foundations

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Intercultural Nonviolent Communication

Business

quality of connection

cultural similarities

compassionate connection

local people

connection listen

intercultural competenceis

intercultural miscommunication

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