Infosys tna

Infosys BPO Limited (formerly Progeon Limited) is the BPO (Business Process Outsourcing) subsidiary of Infosys Technologies Ltd.

The company was started as Progeon Limited in April 2002 and is today among the top third-party BPOs in India according to NASSCOM.

Infosys BPO closed FY 07-08 with a revenue of $ 250.3 million with 11 centers worldwide employing 16,295 employees and 44 clients.

It has its headquarters in Bangalore

Aerospace and Automotive Banking and Capital Markets Communication Service Providers Energy and Utilities Healthcare Insurance Life Sciences Manufacturing Media and Entertainment Retail and Consumer Packaged Goods Services Transportation and Services

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There are three types of training need analysis done in Infosys:

Organizational need analysis

Job need analysis

Person need analysis.

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This includes:

Define Infosys's Short Term Goals/Objectives

Define Infosys's Long Term Goals/Objectives

Human Resource Analysis Efficiency Indexes Assessment Assessment of the organizational

climate

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The specific content of present or anticipated jobs is examined through job analysis. For existing jobs,

Information on the tasks to be performed (contained in job descriptions),

The skills necessary to perform those tasks (drawn from job qualifications), The minimum acceptable standards (obtained

from performance appraisals) are gathered. This information can then be used

to ensure that training programs are job specific and useful.

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Person needs analysis can be either broad or narrow in scope.

The broader approach compares actual performance with the minimum acceptable standards of performance. Based on the actual, current job performance of an employee; therefore, it can be used to determine training needs for the current job.

The narrower approach compares an evaluation of employee proficiency on each required skill dimension with the proficiency level required for each skill. Used to identify development needs for future jobs.

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Teams:- Corporate training team Organisational development team Corporate training team caters to band B

only-process executive & senior process executive

OD team caters to band C and above Total number of people in T&D dept-30

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Training dept is divided across 5 verticals1-communication service providers e.g. british

telecom.2-banking and capital market e.g. UBS,

Deutsche.3-manufacturing vertical e.g. Cisco, ingram

micro4-insurance and health care-Aon5-emerging markets-yahoo and British

petroleum

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Conference Lecture Seminar Demonstration Panel Role Playing Case Studies Simulations Self-Discovery Movies/Videos/Computer based Trainings On-the-job training Mentoring

April 10, 2023 11INDIAN BUSINESS ACADEMY

Classroom Halls Mysore campus:-world’s biggest training

centre

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It is a Rs. 260 crore corporate training centre.

It adds 12,000 employees every year. The US $ 60 million training centre is

housed in a 270 acre campus at Mysore Facilities at the training centre of the

Infosys comprise food court, employee care centre, theatre, and education research block, beside the trainee hostel.

In-house training team

Except for operations management for band C, done through vendors e.g. On Track.

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Types of training is different for different hierarchy levels. It is mainly divided into 2 types

For band B For band C and above For a period of 2-3 yrs with the company

these employees have to go through certain number of trainings…

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Induction Voice and accent training Process training 6 months training process recruits in band B have to go through the

following training programs during a period of 2-3 yrs…

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Domain training-for specific verticals they have to go for certifications called as domain certifications e.g. t100.

-This is mainly a benchmark for process know how.

Quality training-six sigma certifications.

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Competency based training:-1)Soft skills training:- communication, presentation, cultural

sensitivity, client interface training. MIND-mentoring, innovating, negotiating,

developing. It is for self-awareness and self evaluation, mainly focuses on EQ.

Transactional analysis-for understanding your own personality

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Technical training:- e-mail etiquettes. excel training. presentation skills.

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Induction-1day, joining formalities Buddy program-one month -it is basically an assistance provided by a

peer employee which helps the new recruit understand the process, understand dynamics of the client, client requirement, culture, values.

recruits in band C and above have to go through the following training programs during a period of 2-3 yrs…

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Operations management:- Deal with operations complexity Focus on interpersonal evaluation Conflict management Confidence management

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Leadership fundamentals:- Harnessing leadership qualities

Appraisal skills workshop:- How to evaluate sub-ordinates How to handle escalations How to appraise

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Quality training:- six sigma:-green belt-black belt

Domain training:- T200 and T300 certifications.

Middle Management Leadership Program (MMLP):-

For band C employees-team leads It harnesses their leadership qualities,

available for high performers.

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Career pathing:- Chalk out career path for all Should have completed 18 months in

Infosys. Provided by career counselor.Higher education:- MBA 50% of the fees is reimbursed.

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Performance Development Plan:- A sheet which the employee and manager

has to fill where both of them have to provide information which all areas the employee has improved in.

Projects:- Small term projects like on Six Sigma,

where at the end of it the employee has to give presentations to the training team.

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Questionnaire:- Feed back from the employees on the

quality and content of training Analysis is done on it and than it is scaled.

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