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21/10/2008
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 2 of 49
Contents
Page
1. The Service
2. Service Policies
3. Comprehensive Equality Policy
4. Impact on Different Groups
5. Evidence Used
6. Unmet Customer Needs
7. Consultation Undertaken
8. Publication of Consultation
9. Public Concern
10. Impact of the Service
11. Dealing with Unjustified Impact
12. Improving Access to the Service
13. Justification for Improving Access
14. Future Monitoring
15. Recommendations
16. Targets
17. Resources
Appendix I – 2001 Census Information for Brent
Appendix II – Brent Employment Statistics
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 3 of 49
Appendix III – 2004 Deprivation Indices
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 4 of 49
Executive Summary This is how we approach it Corporate
equalities Conclusion
Recommendations
All streetlights should meet British Standard 5489 Brent Council
should stop polluting the skies with street lighting
lanterns that do not direct the light completely downwards. So
that everyone has equal access to the environment 180◦ above us
Incorporate a planning policy for ensuring the new lighting that
gets installed on estates do not cause light pollution.
1. The Service What is the name of the
service/policy/procedure/project to be assessed? The London Borough
of Brent’s street lighting service.
2. Service Policies Briefly describe the aim of the
service/policy etc. What needs or duties is it designed to meet?
How does it differ from any existing services/policies etc. in this
area? The London Borough of Brent has 20,205 street lights. The
London Borough of Brent does not have a street lighting policy, nor
does the borough have a legal duty to provide street lighting.
However if the council have provided street lighting in the past
then they must have justification for the removal of any street
lighting columns from the public highway. The PFI contract with
Webster’s (street lighting contractor) states that:
The columns meet the British Standard 5489 code of practice for
the design of road lighting. This standard is set by the Institute
of Lighting Engineers (ILE). BS 5489 ensures that the spread of
light emitted by the light columns meets the minimum levels. It
also states that the columns should be on
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 5 of 49
average 30 metres apart to ensure an adequate spread of light.
However not all of the street lighting columns in Brent meet BS5489
yet
Street lamps on the high streets and zone 1 areas have 200-250
watt bulbs and residential and industrial streets have 75-100 watt
bulbs
All concrete street lighting columns will be replaced by steel
columns (this work has been completed)
All low pressure sodium yellow street lights will be replaced by
high pressure sodium white lights (this work has been completed)
Brent’s PFI contract with Webster’s is now in the maintenance
phase. This includes
Ensuring that the columns are painted and are structurally and
electrically secure. This helps to ensure that the life of the
column lasts for the full 20-25 years. The street lighting service
standards are as follows: Brent Council will:
Carry out emergency repairs to faulty street lighting within 24
hours of an enquiry. If the fault is a faulty bulb we will repair
it within 24 hours from when we are informed. If the street light
is not working because there is a problem with the cable, either in
the lamp column or leading to it, the repair may take up three
weeks, as it will need to be referred to the Electricity Board
Carry out non-urgent 'above ground' repairs within two days
Brent Council will also place a public notice on any faulty street
lighting furniture explaining why it cannot be fixed immediately.
If new street lights have been installed in a street and they are
not working this could be because once new lights have been
installed we have to report it to the Electricity Board to connect
the cables. Brent Council are not responsible for repairing the
power supply to street lights.
3 Comprehensive Equality Policy Are the aims consistent with the
Council’s Comprehensive Equality Policy?
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 6 of 49
From the information available this service is not consistent
with the Council’s aim to ensure that the service provided is
relevant to the needs of all sections of the community as outlined
in Brent Council’s Comprehensive Equality Policy as all residents
have not received street lighting which meets standard BS 5489.
However the service is not discriminating against an ethnic group
for example, instead the discrimination relates to what area a
resident lives in. This policy is not consistent with the Council’s
aim to ensure that the services provided are relevant to the needs
of all sections of the community as outlined in the Council’s
Comprehensive Equality Policy 2004-2006. The purpose of this policy
is to ensure that a ‘service’ is relevant, responsive and sensitive
and is deemed to be fair and equitable by all the users. The
guidelines for Level 4 of the Council’s Equality Policy require the
service unit to:
Achieve progress across the authority against the targets that
it set at Level 3 for race, gender and disability
Achieve progress against targets for sexual orientation, age,
religion and belief
Develop information and monitoring systems that allow it to
assess progress in achieving targets
Measure progress against targets and effectively using its
information and monitoring systems
Monitoring reports are produce at specified intervals and
circulated to designated consultation and scrutiny groups
Use the self-assessment process to review and revise targets,
monitoring and consultation systems.
Self-assessment includes involvement of designated community,
staff and stakeholder groups and seeks external validation through
community involvement, peer review or expert opinion
Continue to carry out equality impact assessments for new
policies and where gaps are identified through self-assessment
Initiate a new round of action planning and target setting
Monitor systems are providing useful information about progress
towards
specific targets Although diversity information is requested and
stored on Non Stop Gov, the request for diversity information
varies in detail and classification from
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 7 of 49
complaints and enquiries to fault reports. Therefore the
diversity information collected is not truly reliable. Diversity
information selection boxes need to be refined to match the
corporate standard (see Section 15: Recommendations).
4. Impact on Different Groups Is there any evidence to suggest
that this could affect some groups of people? Is there an adverse
impact around race/gender/disability/faith/sexual
orientation/age/health etc.? What are the reasons for this adverse
impact? There are 278 streets with 4339 street lights that do meet
BS 5489 (see appendix V for the full list). Therefore the London
Borough of Brent is not providing the same street lighting service
to all its residents.
Complaint ranking Ward
Ranking of number of street lights which do not meet BS 5489
standard
21 Queen's Park 12 20 Dudden Hill 11 19 Kensal Green 5 18 Kenton
15 17 Barnhill 10 16 Dollis Hill 17 15 Harlesden 3 14 Mapesbury 4
13 Tokyngton 8 12 Fryent 20 11 Northwick Park 1 10 Queensbury 21 9
Sudbury 3 8 Alperton 14
7 Brondesbury Park 6
6 Preston 18 5 Stonebridge 8
4 Wembley Central 19
3 Willesden Green 13
2 Welsh Harp 16 1 Kilburn 9
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 8 of 49
21= lowest ranking and therefore worst performance (either
received the most complaints or had the greatest number of street
lights which do not meet BS 5489) 1= highest ranking and therefore
best performance (either received the least complaints or had the
fewest number of street lights which do not meet BS 5489).
equal to, or greater or less than complaints ranking by 1
greater or less than complaints ranking by than 5
The above table shows how well the complaint ranking and street
light BS standard ranking correlate. The table show that is not a
strong relationship between the number of complaints per ward and
the number of streets in a ward which have street lights that do
not meet the British Standard. This shows that the number of
complaints we receive is not related to the number of street lights
in a ward that do not meet BS 5489. Therefore residents have not
been complaining about being adversely affected. However if the
Index of Multiple Deprivation from 2007 is matched against the
ranking of the number of street lights which do not meet BS5489 we
can see a relationship:
Ward IMD ranking 2007
Number of street lights that do not meet BS 5489 ranking
Stonebridge 1 8
0
5
10
15
20
25
0 10 20 30
Complaint ranking
Ranking of number ofstreet lights which donot meet BS 5489standard
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 9 of 49
Harlesden 2 3 Kilburn 3 9 Willesden Green 4 13 Kensal Green 5 5
Wembley Central 6 19 Dudden Hill 7 11 Sudbury 8 3 Dollis Hill 9 17
Mapesbury 10 4 Welsh Harp 11 16 Barnhill 12 10 Alperton 13 14
Tokyngton 14 8 Brondesbury Park 15 6 Queen's Park 16 12 Fryent 17
20 Preston 18 18 Queensbury 19 21 Northwick Park 20 1 Kenton 21
15
equal to, or greater or less than complaints ranking by 1
greater or less than complaints ranking by than 5
Therefore the affluence of a ward tends to reflect what sort of
street lighting standard they receive.
0
5
10
15
20
25
0 5 10 15 20 25
IMD ranking 2007
Number of street lightsthat do not meet BS 5489ranking
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 10 of 49
Due to budget constraints not all street lights meet BS 5489. If
there is not adequate street lighting there could be the following
impacts on the following groups:- Race
None Gender
None. Assumption that women could feel less safe travelling
alone at night, if there
is not adequate street lighting. Disability
Residents with mobility disabilities such as wheelchair users,
residents with visual impairments will be particularly affected if
the street lighting is no adequate. This was evident in the content
of complaints we received about faulty lights: out of 69
complaints, enquiries and fault reports we received from
10/07/2007-11/07/2008 four mentioned their concern for residents
with disabilities suffering as a result of poor street lighting.
Faith
None Sexual orientation
None Age
Elderly residents would feel less safe walking down the road if
there is no adequate lighting. This was evident in the content of
complaints we received about faulty lights: out of 69 complaints,
enquiries and fault reports we received from July 2007 to July 2008
four mentioned their concern for elderly residents suffering from
poor street lighting
Young children would feel less safe playing out if there was not
adequate lighting. This was evident in the content of complaints we
received about faulty lights: out of 69 complaints, enquiries and
fault reports we received we received from July 2007 to July 2008
five mentioned their concern for children suffering from poor
street lighting.
All residents feel less safe walking down roads if there is not
adequate lighting. This was evident in the content of complaints we
received about faulty lights as poor lighting can be linked to a
fear of increased crime and a
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 11 of 49
fear for their safety: out of 69 complaints, enquiries and fault
reports we received we received from July 2007 to July 2008 11
mentioned their concern with poor street lighting resulting in
crime and safety being put in danger. This works out to 16% of
residents mentioning crime and safety when they complain or enquire
or report a street lighting fault. There is no clear consensus
regarding the link between lighting and crime prevention1. However
the content of the correspondence we received reinforce that the
residents who contacted us want street lighting during the hours of
darkness.
5. Evidence Used Please describe the evidence you have used to
make your judgement. What existing data for example (qualitative or
quantitative) have you used to form your judgement? Please supply
us with the evidence you used to make your judgement separately (by
race, gender and disability etc.)
Customer complaints Non Stop Gov shows that there were 69
complaints, enquiries and fault reports concerning street lighting
from July 2007 to July 2008. The graph below shows these complaints
broken down by neighbourhood:
1 Bright lights deter the fear of crime but not the crime
itself. In fact most burglaries occur during daylight. See the
following documents for a greater discussion of such issues
http://www-staff.lboro.ac.uk/~ssgf/KP/1999_Pease_Street_Ligting_Review.pdf
See document by Ken Pease from the University of Huddersfield;
http://www.homeoffice.gov.uk/rds/prgpdfs/fcpu29.pdf ‘The effect of
better street lighting on crime and fear: a review’ Malcolm Ramsay;
http://www.guardian.co.uk/crime/article/0,2763,1089943,00.html Paul
Marchant.
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Sarah C. SmService DevStreetCare
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NFIDENTIALL
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 13 of 49
Lighting Complaints Ward
Crime: offences per 1000 population
Total offences
Central
3 Willesden Green 3 5
2 Welsh Harp 14 14 1 Kilburn 6 2
The chart above shows the ranking of neighbourhoods (1=worst,
21=best) according to how many street lighting complaints,
enquiries and fault reports they received with:
the rankings of criminal offences per 1000 population the
rankings of the total number of offences from April to September
2007
[In both columns relating to crime the classified offences
include: Violence Against the Person, Sexual Offences, Robbery
(Personal & Business), Burglary Dwelling, Burglary Other, Theft
& Handling, Motor Vehicle Crime, Theft from Person, Fraud,
Criminal Damage, Drugs, TNO, Gun Enabled Crime.
Equal to or greater or less than complaints ranking by 1
greater or less than complaints ranking by than 5
This chart demonstrates that there may be a relationship between
the importance street lighting has for residents in a neighbourhood
and the level of crime in the neighbourhood (as shown by the bottom
5 neighbourhoods).
Lighting complaints rank (1= neighbourhood with most complaints)
Ward
Deprivation rank (1= most deprived)
21 Queen's Park 16
20 Dudden Hill 7
19 Kensal Green 5
18 Kenton 21 17 Barnhill 12 16 Dollis Hill 9
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 14 of 49
15 Harlesden 2 14 Mapesbury 10 13 Tokyngton 14 12 Fryent 17
11 Northwick Park 20
10 Queensbury 19 9 Sudbury 8 8 Alperton 13
7 Brondesbury Park 15
6 Preston 18 5 Stonebridge 1
4 Wembley Central 6
3 Willesden Green 4
2 Welsh Harp 11 1 Kilburn 3
The above table shows the ranking of the number of
neighbourhoods that received the least to the most complaints
matched with the deprivation rankings of the neighbourhoods. This
chart shows there is also a relationship between the level of
deprivation of a neighbourhood and how many street lighting
complaints are received from certain neighbourhoods. The graph
below shows the concerns that were mentioned in the complaints,
enquiries and fault reports:
greater or less than complaints ranking by 1
greater or less than complaints ranking by 5
-
Sarah C. SmService DevStreetCare
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 17 of 49
The age breakdown of our residents is not reliable data to use
as there appears to be various different options that overlap and
not just one set. See recommendations (section 15) for further
information. Sexuality Most residents did not want to state their
sexuality. Therefore we cannot draw any conclusions from it.
Religion
Most residents did not want to state their religion when making
complaints, enquiries or reporting faults. Therefore no conclusions
can be drawn from this evidence. The ‘not state’ section includes:
residents who did not state their religion; and complaints and
enquiries from councillors. Disability
0
10
20
30
40
50
60
70
Not state Hetrosexual
0
20
40
60
80
Hindu Silk Not state
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 18 of 49
Although disabilities were a concern mentioned in many of the
complaints, enquiries and reports, few of the residents making
these actually had disabilities themselves. The ‘not state’ section
includes: residents who did not state if they had a disability or
not; and complaints and enquiries from councillors.
Density map of street lights The London Borough of Brent has
20,205 street lights. The five neighbourhoods that received the
most complaints, enquiries and fault reports relating to street
lighting (Stonebridge, Wembley Central, Willesden Green, Welsh Harp
and Kilburn) all have a very high density of street lights.
Therefore it may not necessarily be that these neighbourhoods are
receiving a poorer service. Rather, the higher density of street
lights in the neighbourhoods concentrates the lamp failure rate in
a smaller geographical area. Indeed the neighbourhood of Queen’s
Park had no residents contacting us about street lights and this
neighbourhood has a high density of street lights. If the density
levels of street lights are compared to the crime density levels
the following observations can be made about the five
neighbourhoods who received the most street lighting
correspondence:
o Stonebridge- has areas with a high density of lighting and
areas with a high level of crime and disorder. The high density
areas of lighting and crime and disorder levels are almost in the
same area.
0
10
20
30
40
50
Not state Yes No
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 20 of 49
Customer Satisfaction Surveys The Brent Council Environment
& Culture User Satisfaction Survey (15th November 2007) covers
all services within Environment & Culture and does not separate
out the street lighting service. It is therefore of no value to
this report.
The London Borough of Brent Statistics At the time of the Census
in April 2001, the resident population of Brent was 263,464 people,
of which 49 per cent were male and 51 per cent were female. This
compared with the resident population for the London region of
7,172,091 people, of whom 48 per cent were male and 52 per cent
were female. Appendix I shows a detailed breakdown of Brent’s
population by age, marital status, ethnicity, religion and
household type, as measured in the 2001 Census. Appendix II is a
summary of employment statistics taken in the period June to August
2004 and this reveals that the employment rate at this time was
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 21 of 49
64% of all people of working age, compared with an average of
75% for Great Britain. Appendix III shows 2004 Deprivation Indices.
These are a means of comparing different measures of deprivation in
different parts of England. Brent was ranked 81 out of 354 Local
Authorities with No. 1 being the most deprived and No. 354 the
least, which means that Brent was ranked within the top 25% most
deprived areas in England. Appendix IV is a profile of the Brent
community prepared in spring 2005 by the Corporate Diversity
Team.
6. Unmet Customer Needs Are there any unmet needs/requirements
that can be identified that affect specific groups? (Please refer
to provisions of Disability Discrimination Act and the regulations
on sexual orientation and faith if applicable) No evidence was
found to suggest there were any particular unmet customer needs in
terms of customers’ ethnicity, gender and disability status.
However different areas receive different levels of service as not
all street lights meet BS5489. Areas without BS5489 street lights
still do receive an adequate level of lighting. A summary of the
street lighting service is published in ‘Brent Council’s StreetCare
services’ booklet. This booklet is no longer available in other
languages (unless requested) due to the change in recommendations
from central government to reduce money spent on translations.
However it is available on request as translations in other
languages, large print and Braille. However information about the
street lighting service is available from the internet, which can
be translated using online tools such as Google or AltaVista/
Systran. Our website is also speech enabled using ‘Browsealoud’
software which can be downloaded and installed for free.
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 22 of 49
For people with hearing difficulties there is a ‘minicom’
service for the phones via the StreetCare Call Centre and for
people with impaired vision the website is speech enabled. It is
important that this information is conveyed to the people who need
these facilities.
7. Consultation Undertaken Have you consulted externally as part
of your assessment? Who have you consulted? What methods did you
use? And what have you done with the results i.e. how do you intend
to use the information gathered as part of the consultation? The
initial INRA, comprising information gathering and a desk review of
policies and procedures, revealed no adverse impact on equality.
This being the case, no consultation was deemed to be
necessary.
8. Publication of Consultation Have you published the results of
that consultation, if so, where? Not applicable.
9. Public Concern Is there a public concern (in the media etc.)
that this function or policy is being operated in a discriminatory
manner? Over the past four years there has been no evidence of
concern expressed by local media that the street lighting service
is discriminatory.
10. Impact of the Service If in your judgement, the proposed
service/policy etc. does have an adverse impact, can that impact be
justified? You need to think whether the proposed service/policy
etc. will have a positive or negative effect on the promotion of
equality of opportunity, if it will help eliminate discrimination
in any way, or encourage or hinder community relations. The
intention is for the street lighting service to operate in a fair
and non-discriminatory way regardless of race, disability, age or
gender.
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 23 of 49
Our service will not have an adverse impact on the promotion of
equality of opportunity and neither will they hinder community
relations.
11. Dealing with Unjustified Impact If the impact cannot be
justified, how do you intend to deal with it? Not applicable.
12. Improving Access to the Service What can be done to improve
access to/take up of services? StreetCare needs to ensure that all
street lights meet BS 5489.
13. Justification for Improving Access What is the justification
for taking these measures? All neighbourhoods should receive the
same standard of street lighting. Therefore all street lights
should meet BS5489. Collecting diversity information to the same
standard will help highlight any inequalities that may be occurring
and thereby enable them to be corrected.
14. Future Monitoring Kindly provide us with separate evidence
of how you intend to monitor in future The following information
should be monitored:
o complaints by ethnicity, disability and gender
15. Recommendations
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 24 of 49
What are your recommendations based on the conclusions and
comments of this assessment?
Monitoring Customer Profiles Diversity information from our
customer complaints on Non Stop Gov cannot be used to its full
potential due to different information being asked for in different
circumstances. For example when reporting a lighting fault online,
the following is asked for:
Ethnicity o British o Irish o White other o Black African o
Black Caribbean o Black other o Indian o Pakistani o Bangladeshi o
Chinese o Asian other o Mixed White and Black Caribbean o Mixed
White and Black African o Mixed White and Asian o Mixed other o
Other ethnic group
Whereas the corporate equalities monitoring questionnaire
states:
Asian or Asian British
Black or Black British Chinese or other ethnic group
Indian Pakistani Bangladeshi Any other Asian background e.g.
African Asian Sinhalese Sri Lankan Tamil Nepali
Caribbean African
Any other Black background e.g. Nigerian Ghanaian Somali
Chinese Any other ethnic group e.g. Kurdish Afghanistan
Iraqi
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 25 of 49
White Mixed Race / Dual Heritage British Irish Any other White
background e.g. Gypsy/Roma Albanian Croatian Polish
White/Black Caribbean White/Black African White/Asian Any other
mixed background
Age o 16-25 o 26-35 o 36-45 o 46-55 o 56-65 o 65+
Whereas the corporate equalities monitoring questionnaire
states: 15-24 25-44 45-54 55-64 65-74 75-84 85+
Gender o Male o Female
This is the same as the equalities monitoring questionnaire.
Disability Do you have any long-standing illness, disability or
infirmity? Long-standing means anything that has troubled you over
a period of time or that is likely to affect you over a period of
time.
o Yes o No
Does this illness or disability limit your activities in
anyway?
o Yes
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o No Whereas the corporate equalities monitoring questionnaire
states: Do you consider yourself to be a disabled person? No Yes If
‘Yes’, please indicate the nature of your disability, by ticking
the appropriate box below:
- Mobility difficulties (includes people who use wheelchairs) -
Sensory impairments (these include sight, hearing and speech
impairments) - Mental health difficulties (including Depression) -
Learning disabilities (including Dyslexia) - Muscular disabilities
(including Multiple Sclerosis and Cystic Fibrosis) - Respiratory
difficulties - Epilepsy - Diabetes Also the corporate equalities
monitoring questionnaire has the following at the bottom of the
questionnaire:
If you do not wish to answer questions on ethnicity, age,
gender, disability, religion or sexual orientation, it would be
helpful if you could tell us why you do not want to give this
information. Is it because:
- You do not wish to provide the Council with this
information?
-- The survey is too long?
-- You don’t trust how the Council will use this information?
or
-- Any other reasons or comments? The ethnicity options do not
offer a chance for residents to choose British Indian or Black
British and therefore many residents choose British. Therefore the
residents who choose British are not all necessarily White. This
information collection from online fault reports on Non Stop Gov
does not give an accurate description of our residents who are
reporting faults. Also residents who make formal complaints by
telephone are asked for different diversity information which is
different from the information which is
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asked by those residents who report faults online. For example
residents who report a fault in writing or on the phone are also
asked for religion and sexuality information which is why there is
only a limited amount of information about the religions and
sexualities of our residents in the tables above. In addition
different age ranges are asked for on the telephone than using
online report faults, for example online the range is 46-55 and
56-65, but on telephone 45-54 and 55-64. Consequently the age
information is not reliable. As a result of the information not
being collected to the same standard or degree it is not possible
to say for certain whether there are any unmet needs/ requirements
that affect specific groups. In order to eliminate discrimination
it is important to know, as far as possible, the customers’ profile
and to be aware of under-representation of particular groups in
taking up services. Therefore for all diversity information
requested needs to conform to the corporate monitoring standard.
Customer feedback and complaints data needs to be monitored by
ethnicity, disability and gender as far as is possible, in line
with the Council’s Equality Policy. Monitoring will:
o Identify whether particular groups of people are under
represented and where action may be needed
o Help to evaluate the fairness and effectiveness of the
policies, processes and practices
o Help inform service planning o Help to demonstrate that the
service is a fair provider and a fair employer o Show commitment to
equality of opportunity to both customers and staff o Help to make
the best use of resources and demonstrate Best Value.
Promoting street lighting service:
o ensure that the A5 brochure ‘Brent Council’s StreetCare
services’ is readily
available in the six One-stop-shops and all Brent libraries o
Information on the Policy and Service is available in formats that
do not
disadvantage people with hearing difficulties and impaired
vision and this must be communicated to these people.
o Ensure that all StreetCare Call Centre staff are fully trained
to deal with the public on matters concerning street lights.
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16. Targets If equality objectives and targets need to be
developed, please list them here. Ensure all street lights meet the
BS5489 standard. Once the unit starts to monitor service take up
more consistently, then it will be possible to set challenging
targets for improvement.
17. Resources What will your resource allocation for action
comprise? Not applicable.
Appendix I 2001 Census Information for Brent At the time of the
Census in April 2001, the resident population of Brent was 263,464
people, of which 49 per cent were male and 51 per cent were female.
This compared with the resident population for the London region of
7,172,091 people, of whom 48 per cent were male and 52 per cent
were female. Brent Population Breakdown by Age The average age of
the population in Brent was 35.4 years. This compared with an
average for England and Wales of 38.7 years.
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Resident population: percentage in age band, April 2001
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Brent Population Breakdown by Marital Status Marital status:
resident population aged 16 and over, April 2001
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Brent Population Breakdown by Ethnicity
Ethnic Group Brent London England & Wales
White British 29.19% 59.79% 87.49% White Irish 6.95% 3.07% 1.23%
White Other 9.14% 8.29% 2.59% Total White 45.28% 71.15% 91.31%
White and Black Caribbean 1.04% 0.99% 0.46% White and Black African
0.66% 0.48% 0.15% White and Asian 0.96% 0.84% 0.36% Mixed Other
1.06% 0.85% 0.30% Total Mixed 3.72% 3.16% 1.27% Asian Indian 18.46%
6.09% 1.99% Asian Pakistani 4.03% 1.99% 1.37% Asian Bangladeshi
0.45% 2.15% 0.54% Asian Other 4.79% 1.86% 0.46% Total Asian 27.73%
12.09% 4.36% Black Caribbean 10.47% 4.79% 1.08% Black African 7.83%
5.28% 0.92% Black Other 1.56% 0.84% 0.18% Total Black 19.86% 10.91%
2.18% Chinese 1.07% 1.12% 0.44% Other 2.34% 1.58% 0.42% Total
Chinese or Other 3.41% 2.70% 0.86% Total Non-white 54.72% 28.86%
8.67%
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Brent Population Breakdown by Religion
Religion Brent London England
& Wales
Christian 47.71% 58.23% 71.75% Buddhist 0.95% 0.76% 0.28% Hindhu
17.17% 4.07% 1.06% Jewish 2.45% 2.09% 0.50% Muslim 12.26% 8.46%
2.97% Sikh 0.66% 1.45% 0.63% Other 1.13% 0.51% 0.29% No Religion
9.96% 15.76% 14.81% Not Stated 7.71% 8.66% 7.71%
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Brent Population Breakdown by Household Types In Brent there
were 99,991 households in April 2001. 99 per cent of the resident
population lived in households and 1 per cent lived in communal
establishments. [A communal establishment is one providing managed
residential accommodation, for example in supervised hostels,
hotels, large hospitals and prisons]. The average size of
households in Brent was 2.6 people compared with an average of 2.4
people for England and Wales. Type of Household: percentage of each
type, April 2001
Tenure: percentage of households, April 2001
Brent London
England & Wales
Owner occupied: Owns outright 23.2% 22.1% 29.5%
false false false false false false
true ##0.0 true false off
6 1 0 off 0 0
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Owner occupied: Owns with a mortgage or loan 31.3% 33.5% 38.8%
Rented from: Council (local authority) 10.6% 17.1% 13.2% Rented
from: Housing Association / Registered Social Landlord
13.3% 9.1% 6.0%
Rented from: Private landlord or letting agency 17.0% 14.3% 8.7%
Rented from: Other 3.1% 2.9% 3.2%
Percentage of households living in type of accommodation, April
2001
Brent London
England &Wales
Accommodation type: Whole house or bungalow: Detached1
6.5% 6.0% 22.8%
Accommodation type: Whole house or bungalow: Semi-detached1
27.7% 19.1% 31.6%
Accommodation type: Whole house or bungalow: Terraced (including
end terrace)1
18.9% 25.9% 26.0%
In April 2001, 47 per cent of households in Brent were
accommodated in flats or maisonettes, compared with 19 per cent for
England and Wales as a whole. In addition, 0.1 per cent lived in
caravans or other mobile or temporary structures, compared with 0.4
per cent for England and Wales. Also from the Census, 37 per cent
of households in Brent did not have a car or van, compared to 27
per cent in England and Wales as a whole. Households with access to
two or more cars or vans accounted for 20 per cent of all
households in Brent, compared to 29 per cent of households in
England and Wales.
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12,4,true,a568t1c 13,5,true,a569t1c 14,6,true,a570t1c
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true ##0.0 true false off
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1,1,true,276747 2,2,true,276706 4,3,true,276697
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Appendix II Brent Employment Statistics Of the people in Brent
who were of working age (i.e. those aged 16 to 64 for men or 16 to
59 for women) the employment rate was 64 per cent during the Summer
of 2004 (June to August), compared with an average for Great
Britain of 75 per cent. Over the same three months in 1999, the
number of people in employment in Brent as a proportion of those of
working age was 71 per cent and the rate for Great Britain was 75
per cent. The 2001 Census provided the following breakdown of
employment status in the area: Percentage of resident population
aged 16 to 74 in each group, April 2001
Brent London
England & Wales
People aged 16-74: Economically active: Employees Full-time1
40.0% 42.6% 40.6%
People aged 16-74: Economically active: Employees Part-time1
7.9% 8.6% 11.8%
People aged 16-74: Economically active: Self-employed1
9.0% 9.0% 8.3%
People aged 16-74: Economically active: Unemployed1
5.0% 4.4% 3.4%
People aged 16-74: Economically active: Full-time student1
3.7% 3.0% 2.6%
People aged 16-74: Economically inactive: Retired1
9.6% 9.8% 13.6%
People aged 16-74: Economically inactive: 8.3% 6.6% 4.7%
false false false false false false
true ##0.0 true false off
6 1 0 off 0 0
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Student1 People aged 16-74: Economically inactive: Looking after
home / family1
6.8% 7.2% 6.5%
People aged 16-74: Economically inactive: Permanently sick /
disabled1
4.7% 4.6% 5.5%
People aged 16-74: Economically inactive: Other1
5.1% 4.3% 3.1%
According to the 2001 Census, of the people in Brent who were
unemployed, 16 per cent were aged 50 and over, 15 per cent had
never worked and 31 per cent were long-term unemployed. This
compares with England and Wales as a whole, where 19 per cent of
unemployed people were aged 50 or over, 9 per cent had never worked
and 30 per cent were long-term unemployed. More detailed
information on unemployment can be obtained by analysing
work-related benefits. Claimants of work-related benefits,
September 1999 and 2004
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4,4,true,a218t1c1 5,5,true,a219t1c1 6,6,true,a220t1c1
7,7,true,a221t1c1 8,8,true,a222t1c1 9,9,true,a223t1c1
10,10,true,a224t1 1,1,true,276747 2,2,true,276706
4,3,true,276697
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In September 2004, 27 per cent of people claiming work-related
benefits in Brent had been doing so for more than 12 months; this
compared with 30 per cent in September 1999. Between September 1999
and September 2004 the number of young people aged 18 to 24 years
who were claiming work related benefits increased by 33 per cent in
Brent, compared to a reduction of 31 per cent in Great Britain
overall. In August 2003, there were 6,045 claimants of Income-based
Jobseeker's Allowance in Brent. The Jobseeker's Allowance (JSA) is
payable to people under pensionable age who are available for, and
actively seeking, work of at least 40 hours a week. Income-based
JSA claimant rates as % of population, August 2003
Brent
London
England & Wales
Percentage of Jobseekers Allowance Claimants; 2.3% 1.7% 1.1%
false false false false false false
true ##0.0 true false off
6 1 0 off 0 0
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All Income Based Claimants
Of the Income-based JSA claimants in Brent, 7 per cent were
under 20 years of age and 10 per cent were over 50, compared to
averages of 14 and 13 per cent respectively for England and Wales.
In addition, 2.1 per cent of children of dependent age in Brent
were dependent on someone claiming JSA; this compared to 1.2 per
cent in England and Wales. In August 2003, there were 24,065 people
claiming Income Support in Brent; of these 1.5 per cent was aged
under 20. Income Support was introduced in April 1988 and can be
paid to a person who is aged between 16 and 59, is not working 16
hours or more a week, and has less money coming in than the law
says they need to live on. In May 2003, 12 per cent of the
population in Brent over the age of 16 benefited from Income
Support payments. New Deal: The New Deal is a Government programme
to get unemployed people back to work. There are three New Deal
schemes:
New Deal for Young People: This is designed for 18- to
24-year-olds. In 2004 there were 1,050 starters on this scheme in
Brent.
New Deal 25plus: This is designed for people aged 25 and over.
In 2004 there were 111 starters on this scheme in Brent.
New Deal for Lone Parents: In 2004 there were 471 starters on
this scheme in Brent.
37,1,true,a4867t3 1,1,true,276747 2,2,true,276706
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Appendix III 2004 Deprivation Indices The Indices of Deprivation
2004 were produced as a means of comparing different measures of
deprivation in different parts of England. Based on 2001/02 data,
they were calculated for both local authorities (LAs) and Lower
Layer Super Output Areas (LSOAs). In both cases the data were
ranked such that a lower score indicates greater deprivation. In
other words the most deprived local authority / LSOA is indicated
by a rank of 1.At LSOA level there were separate deprivation
indices for income; employment; education, skills and training;
health; barriers to housing and services; the living environment;
and crime. In addition there was a combined 'Index of Multiple
Deprivation (IMD)'.For LAs this LSOA level IMD was summarised in
six different ways. Brent was ranked 81 out of 354 LAs based on the
average deprivation scores of its constituent LSOAs. Indices of
Deprivation, 2004 for Brent
(Ranks based on average deprivation score of constituent LSOAs).
Indices of Income and Employment (ranks for Brent)
Brent
Indices of Deprivation: Local Authority Summaries, Rank of
Income Scale1 2
22
Indices of Deprivation: Local Authority Summaries, Rank of
Employment Scale1 2
39
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true true false off
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1
The population denominators presented in these data were created
specifically for the Indices of Deprivation 2004. They relate to an
estimate of the total population 'at risk' of experiencing a given
type of deprivation. Therefore they do not represent total
population counts or population breakdowns for areas and should not
be used as such.
2 Not National Statistics
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Appendix IV London Borough of Brent Community Profile Crime is
still a priority for almost 50% residents (BRAS 2005).
55% of local residents are from visible BME background. (Census
2001).
130 languages are spoken in Brent Schools.
Up to 10% of the local population is refugees and asylum
Seekers. (RIJ
2006).
34% of local residents say that English is not their main
language (42% of
those aged 15-34 say the same thing) (BRAS 2005).
18% residents require information in a language other than in
English (BRAS
2005).
Gujarati is the most community language requirement (BRAS
2005).
Followed by Tamil and Hindi.
7% local people are Irish (Census 2001).
One in ten residents requires translations into Polish and
Somali (BRAS
2005).
10% of residents said it would be helpful to have information in
large print
and audio (BRAS 2005).
Brent residents are generally happy with public transport. Brent
has the
lowest level of car ownership in outer London (BRAS 2005 + CPA
Statement).
57% of local residents have access to the Internet at home (BRAS
2005).
90% of local people say they belong to a faith group compared
with the
national average of (census 2001).
48% are Christians, 17% are Hindu, and 12% are Muslim. Also
significant
Jewish, Sikh and Jain communities (Census 2001).
25% of local residents are aged fewer than 19.
1 in 10 local residents are members of the LGBT Community.
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The largest visible minority group is Indian (18%) followed by
Black
Caribbean (10%), Black African (9%).
48.5% of local people are males, 51.5% female.
15.6% or residents are disabled, 4.7% are disabled and of
working age.
(Tracy Walters, Corporate Diversity Team, Spring 2006)
Appendix V List of streets that do not have street lighting that
meets BS 5489:
Road Total accord Ward
North/ South
Abbey Avenue 12 Alperton North Abbey Road 43 Stonebridge South
Abbotts Drive 30 Northwick Park North Acton Lane 28 Harlesden South
Ada Road 3 Northwick Park North Agave Road 4 Mapesbury South Albert
Road 13 Kilburn South Albion Way 2 Tokyngton North Amery Road 17
Northwick Park North Anson Road 29 Mapesbury South Ash Grove 3
Sudbury North Ash Walk 8 Sudbury North Ashford Road 12 Mapesbury
South Audrey Gardens 11 Northwick Park North Avenue Road 9 Kensal
Green South Bamford Avenue 12 Alperton North Banister Road 2
Queen's Park South Barham Close 6 Sudbury North Barn Hill 36
Barnhill North Barn Way 10 Barnhill North Barhill Road 18 Barnhill
North Barrett's Green Road 16 Stonebridge South Basing Hill 16
Barnhill North Bathurst Gardens 20 Kensal Green South Bayford Road
3 Queen's Park South Beaumont Avenue 16 Sudbury North Bengeworth
Road 11 Northwick Park North Berens Road 7 Queen's Park South
Blackbird Hill 5 Welsh Harp North Blenheim Gardens 20 Mapesbury
South Blockley Road 25 Northwick Park North
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Braemar Avenue 26 Welsh Harp North Bramshill Road 10 Harlesden
South Bramston Road 7 Kensal Green South Brendon Avenue 11 Welsh
Harp North Brentfield 12 Stonebridge South Brentfield Road 38
Stonebridge South Brondesbury Park 63 Brondesbury Park South
Brookside Close 8 Kenton North Brownlow Road 10 Harlesden South
Buckingham Road 10 Kensal Green South Burnley Road 28 Dudden Hill
South Burnside Crescent 9 Alperton North Byron Road 18 Northwick
Park North Cambridge Avenue 8 Kilburn South Cambridge Road 12
Kilburn South Campden Crescent 9 Northwick Park North Canterbury
Terrace 5 Kilburn South Caple Road 3 Harlesden South Carlton Avenue
West 54 Northwick Park North Cedar Road 13 Mapesbury South Central
Road 20 Sudbury North Chalklands 7 Barnhill North Chamberlayne Road
57 Queen's Park South Chambers Lane 18 Brondesbury Park South
Chapter Road 33 Willesden Green South Charterhouse Avenue 21
Sudbury North Chatsworth Road 46 Brondesbury Park South Chestnut
Avenue 6 Sudbury North Chestnut Grove 6 Sudbury North Chichele Road
15 Mapesbury South Church Gardens 4 Northwick Park North Churchill
Road 15 Willesden Green South Clifford Road 21 Alperton North
Cobbold Road 15 Dudden Hill South Coles Green Road 15 Dollis Hill
South College Road 29 Preston North Compton Road 5 Queen's Park
South Conley Road 6 Harlesden South Connaught Road 12 Harlesden
South Copland Avenue 8 Sudbury North Coronation Road 23 Stonebridge
South Corringham Road 15 Barnhill North Coverdale Road Estate 10
Brondesbury Park South Cranhurst Road 12 Mapesbury South Craven
Park 34 Harlesden South Craven Park Road 23 Harlesden South Craven
Road 5 Stonebridge South Crawford Avenue 16 Sudbury North
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Crest Road 24 Dollis Hill South Crownhill Road 15 Harlesden
South Cumberland Avenue 12 Stonebridge South Curzon Crescent 10
Harlesden South Deacon Road 14 Willesden Green South Dean Court 6
Northwick Park North Deerhurst Road 5 Brondesbury Park South
Denmark Road 13 Kilburn south District Road 25 Sudbury North Dollis
Hill Lane 19 Dollis Hill/ Dudden Hill South Draycott Avenue 9
Kenton North Draycott Road 16 Kenton North Dudden Hill Lane 11
Dudden Hill South East Court 11 Northwick Park North Eden Close 6
Alperton North Elgar Avenue 10 Stonebridge South Elms Court 5
Sudbury North Elms Gardens 4 Sudbury North Elms Lane 38 Northwick
Park North Elms Park Avenue 10 Sudbury North Elton Avenue 6 Sudbury
North Empire Way 22 Tokyngton North Engineers Way 19 Tokyngton
North Essex Road 7 Harlesden South Eton Avenue 29 Sudbury North
Fairlight Avenue 7 Harlesden South Fawcett Road 7 Harlesden South
Fernbank Avenue 17 Sudbury North Fifth Way 12 Tokyngton North First
Way 13 Tokyngton North Fortunegate Road 24 Harlesden South Forty
Avenue 21 Barnhill North Forty Lane 46 Barnhill North Franklyn Road
13 Dudden Hill South Fulton Road 20 Tokyngton North Furness Road 24
Kensal Green South Glynfield Road 6 Harlesden South Goodson Road 6
Harlesden South Granville Road 17 Kilburn South Greenbank Avenue 6
Sudbury North Greenhill Park 8 Harlesden South Greenhill Road 6
Harlesden South Grosvenor Gardens 8 Mapesbury South Halstow Road 5
Queen's Park South Hamilton Road 10 Dudden Hill South Hardinge Road
18 Brondesbury Park South Harley Road 29 Harlesden South
Harrow Road 155 Kensal Green/ Tokyngton/ South/ North
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Harrow Road-Roundtree Road 6 Sudbury North Haycroft Gardens 8
Kensal Green South Heber Road 9 Mapesbury South High Street
Harlesden 35 Harlesden South Hill Road 4 Northwick Park North
Holland Road 23 Kensal Green South Holt Road 10 Northwick Park
North Homefield Road 11 Sudbury North Howard Road 9 Mapesbury South
Ilex Road 11 Dudden Hill South Inman Road 7 Harlesden South Ivy
Road 16 Mapesbury South Kenelm Close 11 Northwick Park North Kenton
Road 112 Kenton/ Northwick Park North Knatchbull Road 6 Stonebridge
South Langham Gardens 11 Northwick Park North Larch Road 11
Mapesbury South Leghorn Road 16 Kensal Green South Leopold Road 7
Harlesden South Littleton Crescent 6 Northwick Park North Littleton
Road 16 Northwick Park North Longstone Avenue 24 Harlesden South
Lydford Road 30 Brondesbury Park South Lyndhurst Close 4 Welsh Harp
North Malvern Road 25 Kilburn South Manor Drive 20 Tokyngton North
Mapesbury Road 31 Mapesbury South Maybank Avenue 35 Sudbury North
Medway Gardens 18 Sudbury North Melrose Avenue 30 Mapesbury South
Minet Avenue 23 Harlesden South Minet Gardens 3 Harlesden South
Mitchellbrook Way 8 Stonebridge South Mora Road 23 Mapesbury South
Mowbray Road 12 Brondesbury Park South Nathans Road 23 Northwick
Park North Neasden Lane 40 Dudden Hill South Neasden Lane- Garnet
Road F/P 6 Harlesden South Neville Road 2 Kilburn South North End
Road 22 Tokyngton North Northview Crescent 5 Dudden Hill South
Norval Road 30 Northwick Park North Norwood Avenue 12 Alperton
North Oaklands Road 14 Mapesbury South Old Church Lane 13 Welsh
Harp North Oldborough Road 21 Northwick Park North Oldfield Road 15
Harlesden South Olive Road 26 Mapesbury South
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Palermo Road 13 Kensal Green South Park Chase 15 Tokyngton North
Pasture Close 7 Northwick Park North Pasture Road 24 Northwick Park
North Paxford Road 25 Northwick Park North Pebworth Road 20
Northwick Park North Peel Rd- Kilburn 3 Kilburn South Peel Road 13
Northwick Park North Pember Road 11 Queen's Park South Perkin Close
4 Sudbury North Perrin Road 5 Northwick Park North Pettisgrove
Avenue 6 Sudbury North Phillimore Gardens 13 Brondesbury Park South
Pine Road 10 Mapesbury South Poplar Grove 7 Barnhill North Princess
Road 13 Kilburn South Priory Avenue 6 Sudbury North Priory Close 8
Sudbury North Priory Crescent 6 Northwick Park North Priory Gardens
10 Northwick Park North Priory Hill 9 Northwick Park North Priory
Park Road 4 Sudbury North Purves Road 22 Kensal Green South
Rainsford Road 11 Stonebridge South Redfern Road 6 Harlesden South
Repton Avenue 11 Sudbury North Ridley Road 7 Kensal Green South
Rosebank Avenue 17 Sudbury North Roundwood Road 27 Harlesden South
Rucklidge Avenue 14 Kensal Green South Rudolph Road 4 Kilburn South
Rugby Avenue 27 Sudbury North Rupert Road 6 Kilburn South
Rutherford Way 8 Tokyngton North Saddlers Mews 2 Sudbury North
Salusbury Road 32 Queen's Park South Sandringham Road 15 Willesden
Green South Sellons Avenue 16 Kensal Green South Shelley Gardens 6
Northwick Park North Sidmouth Road 28 Brondesbury Park South
Southview Avenue 15 Dudden Hill South Spencer Road 10 Northwick
Park North Springwell Avenue 6 Fryent North St Albans Road 6
Harlesden South St Andrews Avenue 19 Northwick Park North St
Georges Close 3 Northwick Park North St James Gardens 16 Wembley
Central North St Johns Avenue 12 Harlesden South
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St Mary's Road 12 Harlesden South St Michael's Road 7 Mapesbury
South St Paul's Avenue 6 Willesden Green South Stafford Road 6
Kilburn South Stanley Avenue 15 Alperton North Stanley Gardens 7
Mapesbury South Stapenhill Road 9 Northwick Park North Station
Approach 6 Sudbury North Station Crescent 5 Sudbury North Station
Parade 10 Dudden Hill South Station Road 16 Kensal Green South
Steele Road 8 Stonebridge South Stilecroft Gardens 9 Sudbury North
Stuart Road 8 Kilburn South Stuart Road Estate 34 Kilburn South
Sudbury Court Drive 36 Northwick Park North Sudbury Court Road 26
Northwick Park North Sudbury Crescent 6 Sudbury North Sudbury Croft
11 Northwick Park North Sudbury Hill Close 12 Northwick Park North
Sunleigh Road 12 Alperton North Sylvester Road 12 Sudbury North
Tavistock Road 4 Harlesden South Temple Road 15 Mapesbury South The
Boltons 4 Sudbury North The Chine 5 Sudbury North The Crescent 13
Dollis Hill South The Croft 10 Harlesden South The Dell 4 Sudbury
North The Fairway 37 Northwick Park North The Green 1 Northwick
Park North The Leadings 3 Barnhill North The Link 1 Northwick Park
North The Rise 8 Welsh Harp North Tudor Close 7 Welsh Harp North
Tudor Gardens 3 Welsh Harp North Tunley Road 9 Harlesden South
Wakeman Road 19 Queen's Park South
Walm Lane 29 Willesden Green/ Mapesbury South
Watford Road 106 Sudbury/ Northwick Park North Watkin Road 4
Tokyngton North Waxlow Road 22 Stonebridge South Wendover Road 12
Kensal Green South West Court 11 Northwick Park North West Ella
Road 10 Harlesden South West Hill 22 Barnhill North Westfield Close
14 Queensbury North Westview Close 4 Dudden Hill South
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INRA Report on the London Borough of Brent ‘Street Lighting
Service’
Sarah C. Smith Service Development Officer StreetCare
CONFIDENTIAL 49 of 49
Whitby Avenue 9 Stonebridge South Willesden Lane 78 Brondesbury
Park/ Kilburn South Winchelsea Road-Baker Road F/P 4 Harlesden
South Winchelsea Road 12 Stonebridge South Windsor Road 7 Willesden
Green South Woodfield Avenue 10 Northwick Park North Wyndale Avenue
9 Fryent North