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IN Docum Version V. 1 V.2 RA Re ment revie n Date 13/08/ 2008 21/10/ 2008 eport ‘Stre ew accou Revie Graeme StreetCa Service Develop Manage Graeme StreetCa Service Develop Manage t on t B eet Lig unt ewed by e Maughan are pment r e Maughan are pment r the Lo Brent ghting Com Made u track c V.1 ondon t g Ser mments using changes in n Bor rvice’ Au ch n Sarah ough thor of hanges Smith of
49

IN ough of Street... · 2013. 2. 26. · BS 5489 ranking Stonebridge 1 8 0 5 10 15 20 25 0 102030 Complaint ranking Ranking of number of street lights which do not meet BS 5489 standard.

Jan 26, 2021

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  • IN

    Docum

    Version

    V. 1

    V.2

    RA Re

    ment revie

    n Date

    13/08/2008

    21/10/2008

    eport

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    ew accou

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  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 2 of 49

    Contents

    Page

    1. The Service

    2. Service Policies

    3. Comprehensive Equality Policy

    4. Impact on Different Groups

    5. Evidence Used

    6. Unmet Customer Needs

    7. Consultation Undertaken

    8. Publication of Consultation

    9. Public Concern

    10. Impact of the Service

    11. Dealing with Unjustified Impact

    12. Improving Access to the Service

    13. Justification for Improving Access

    14. Future Monitoring

    15. Recommendations

    16. Targets

    17. Resources

    Appendix I – 2001 Census Information for Brent

    Appendix II – Brent Employment Statistics

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 3 of 49

    Appendix III – 2004 Deprivation Indices

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 4 of 49

    Executive Summary This is how we approach it Corporate equalities Conclusion

    Recommendations

    All streetlights should meet British Standard 5489 Brent Council should stop polluting the skies with street lighting

    lanterns that do not direct the light completely downwards. So that everyone has equal access to the environment 180◦ above us

    Incorporate a planning policy for ensuring the new lighting that gets installed on estates do not cause light pollution.

    1. The Service What is the name of the service/policy/procedure/project to be assessed? The London Borough of Brent’s street lighting service.

    2. Service Policies Briefly describe the aim of the service/policy etc. What needs or duties is it designed to meet? How does it differ from any existing services/policies etc. in this area? The London Borough of Brent has 20,205 street lights. The London Borough of Brent does not have a street lighting policy, nor does the borough have a legal duty to provide street lighting. However if the council have provided street lighting in the past then they must have justification for the removal of any street lighting columns from the public highway. The PFI contract with Webster’s (street lighting contractor) states that:

    The columns meet the British Standard 5489 code of practice for the design of road lighting. This standard is set by the Institute of Lighting Engineers (ILE). BS 5489 ensures that the spread of light emitted by the light columns meets the minimum levels. It also states that the columns should be on

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 5 of 49

    average 30 metres apart to ensure an adequate spread of light. However not all of the street lighting columns in Brent meet BS5489 yet

    Street lamps on the high streets and zone 1 areas have 200-250 watt bulbs and residential and industrial streets have 75-100 watt bulbs

    All concrete street lighting columns will be replaced by steel columns (this work has been completed)

    All low pressure sodium yellow street lights will be replaced by high pressure sodium white lights (this work has been completed) Brent’s PFI contract with Webster’s is now in the maintenance phase. This includes

    Ensuring that the columns are painted and are structurally and electrically secure. This helps to ensure that the life of the column lasts for the full 20-25 years. The street lighting service standards are as follows: Brent Council will:

    Carry out emergency repairs to faulty street lighting within 24 hours of an enquiry. If the fault is a faulty bulb we will repair it within 24 hours from when we are informed. If the street light is not working because there is a problem with the cable, either in the lamp column or leading to it, the repair may take up three weeks, as it will need to be referred to the Electricity Board

    Carry out non-urgent 'above ground' repairs within two days Brent Council will also place a public notice on any faulty street lighting furniture explaining why it cannot be fixed immediately. If new street lights have been installed in a street and they are not working this could be because once new lights have been installed we have to report it to the Electricity Board to connect the cables. Brent Council are not responsible for repairing the power supply to street lights.

    3 Comprehensive Equality Policy Are the aims consistent with the Council’s Comprehensive Equality Policy?

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 6 of 49

    From the information available this service is not consistent with the Council’s aim to ensure that the service provided is relevant to the needs of all sections of the community as outlined in Brent Council’s Comprehensive Equality Policy as all residents have not received street lighting which meets standard BS 5489. However the service is not discriminating against an ethnic group for example, instead the discrimination relates to what area a resident lives in. This policy is not consistent with the Council’s aim to ensure that the services provided are relevant to the needs of all sections of the community as outlined in the Council’s Comprehensive Equality Policy 2004-2006. The purpose of this policy is to ensure that a ‘service’ is relevant, responsive and sensitive and is deemed to be fair and equitable by all the users. The guidelines for Level 4 of the Council’s Equality Policy require the service unit to:

    Achieve progress across the authority against the targets that it set at Level 3 for race, gender and disability

    Achieve progress against targets for sexual orientation, age, religion and belief

    Develop information and monitoring systems that allow it to assess progress in achieving targets

    Measure progress against targets and effectively using its information and monitoring systems

    Monitoring reports are produce at specified intervals and circulated to designated consultation and scrutiny groups

    Use the self-assessment process to review and revise targets, monitoring and consultation systems.

    Self-assessment includes involvement of designated community, staff and stakeholder groups and seeks external validation through community involvement, peer review or expert opinion

    Continue to carry out equality impact assessments for new policies and where gaps are identified through self-assessment

    Initiate a new round of action planning and target setting Monitor systems are providing useful information about progress towards

    specific targets Although diversity information is requested and stored on Non Stop Gov, the request for diversity information varies in detail and classification from

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 7 of 49

    complaints and enquiries to fault reports. Therefore the diversity information collected is not truly reliable. Diversity information selection boxes need to be refined to match the corporate standard (see Section 15: Recommendations).

    4. Impact on Different Groups Is there any evidence to suggest that this could affect some groups of people? Is there an adverse impact around race/gender/disability/faith/sexual orientation/age/health etc.? What are the reasons for this adverse impact? There are 278 streets with 4339 street lights that do meet BS 5489 (see appendix V for the full list). Therefore the London Borough of Brent is not providing the same street lighting service to all its residents.

    Complaint ranking Ward

    Ranking of number of street lights which do not meet BS 5489 standard

    21 Queen's Park 12 20 Dudden Hill 11 19 Kensal Green 5 18 Kenton 15 17 Barnhill 10 16 Dollis Hill 17 15 Harlesden 3 14 Mapesbury 4 13 Tokyngton 8 12 Fryent 20 11 Northwick Park 1 10 Queensbury 21 9 Sudbury 3 8 Alperton 14

    7 Brondesbury Park 6

    6 Preston 18 5 Stonebridge 8

    4 Wembley Central 19

    3 Willesden Green 13

    2 Welsh Harp 16 1 Kilburn 9

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 8 of 49

    21= lowest ranking and therefore worst performance (either received the most complaints or had the greatest number of street lights which do not meet BS 5489) 1= highest ranking and therefore best performance (either received the least complaints or had the fewest number of street lights which do not meet BS 5489).

    equal to, or greater or less than complaints ranking by 1

    greater or less than complaints ranking by than 5

    The above table shows how well the complaint ranking and street light BS standard ranking correlate. The table show that is not a strong relationship between the number of complaints per ward and the number of streets in a ward which have street lights that do not meet the British Standard. This shows that the number of complaints we receive is not related to the number of street lights in a ward that do not meet BS 5489. Therefore residents have not been complaining about being adversely affected. However if the Index of Multiple Deprivation from 2007 is matched against the ranking of the number of street lights which do not meet BS5489 we can see a relationship:

    Ward IMD ranking 2007

    Number of street lights that do not meet BS 5489 ranking

    Stonebridge 1 8

    0

    5

    10

    15

    20

    25

    0 10 20 30

    Complaint ranking

    Ranking of number ofstreet lights which donot meet BS 5489standard

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 9 of 49

    Harlesden 2 3 Kilburn 3 9 Willesden Green 4 13 Kensal Green 5 5 Wembley Central 6 19 Dudden Hill 7 11 Sudbury 8 3 Dollis Hill 9 17 Mapesbury 10 4 Welsh Harp 11 16 Barnhill 12 10 Alperton 13 14 Tokyngton 14 8 Brondesbury Park 15 6 Queen's Park 16 12 Fryent 17 20 Preston 18 18 Queensbury 19 21 Northwick Park 20 1 Kenton 21 15

    equal to, or greater or less than complaints ranking by 1

    greater or less than complaints ranking by than 5

    Therefore the affluence of a ward tends to reflect what sort of street lighting standard they receive.

    0

    5

    10

    15

    20

    25

    0 5 10 15 20 25

    IMD ranking 2007

    Number of street lightsthat do not meet BS 5489ranking

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 10 of 49

    Due to budget constraints not all street lights meet BS 5489. If there is not adequate street lighting there could be the following impacts on the following groups:- Race

    None Gender

    None. Assumption that women could feel less safe travelling alone at night, if there

    is not adequate street lighting. Disability

    Residents with mobility disabilities such as wheelchair users, residents with visual impairments will be particularly affected if the street lighting is no adequate. This was evident in the content of complaints we received about faulty lights: out of 69 complaints, enquiries and fault reports we received from 10/07/2007-11/07/2008 four mentioned their concern for residents with disabilities suffering as a result of poor street lighting. Faith

    None Sexual orientation

    None Age

    Elderly residents would feel less safe walking down the road if there is no adequate lighting. This was evident in the content of complaints we received about faulty lights: out of 69 complaints, enquiries and fault reports we received from July 2007 to July 2008 four mentioned their concern for elderly residents suffering from poor street lighting

    Young children would feel less safe playing out if there was not adequate lighting. This was evident in the content of complaints we received about faulty lights: out of 69 complaints, enquiries and fault reports we received we received from July 2007 to July 2008 five mentioned their concern for children suffering from poor street lighting.

    All residents feel less safe walking down roads if there is not adequate lighting. This was evident in the content of complaints we received about faulty lights as poor lighting can be linked to a fear of increased crime and a

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 11 of 49

    fear for their safety: out of 69 complaints, enquiries and fault reports we received we received from July 2007 to July 2008 11 mentioned their concern with poor street lighting resulting in crime and safety being put in danger. This works out to 16% of residents mentioning crime and safety when they complain or enquire or report a street lighting fault. There is no clear consensus regarding the link between lighting and crime prevention1. However the content of the correspondence we received reinforce that the residents who contacted us want street lighting during the hours of darkness.

    5. Evidence Used Please describe the evidence you have used to make your judgement. What existing data for example (qualitative or quantitative) have you used to form your judgement? Please supply us with the evidence you used to make your judgement separately (by race, gender and disability etc.)

    Customer complaints Non Stop Gov shows that there were 69 complaints, enquiries and fault reports concerning street lighting from July 2007 to July 2008. The graph below shows these complaints broken down by neighbourhood:

    1 Bright lights deter the fear of crime but not the crime itself. In fact most burglaries occur during daylight. See the following documents for a greater discussion of such issues http://www-staff.lboro.ac.uk/~ssgf/KP/1999_Pease_Street_Ligting_Review.pdf See document by Ken Pease from the University of Huddersfield; http://www.homeoffice.gov.uk/rds/prgpdfs/fcpu29.pdf ‘The effect of better street lighting on crime and fear: a review’ Malcolm Ramsay; http://www.guardian.co.uk/crime/article/0,2763,1089943,00.html Paul Marchant.

  • Sarah C. SmService DevStreetCare

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  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 13 of 49

    Lighting Complaints Ward

    Crime: offences per 1000 population

    Total offences

    Central

    3 Willesden Green 3 5

    2 Welsh Harp 14 14 1 Kilburn 6 2

    The chart above shows the ranking of neighbourhoods (1=worst, 21=best) according to how many street lighting complaints, enquiries and fault reports they received with:

    the rankings of criminal offences per 1000 population the rankings of the total number of offences from April to September 2007

    [In both columns relating to crime the classified offences include: Violence Against the Person, Sexual Offences, Robbery (Personal & Business), Burglary Dwelling, Burglary Other, Theft & Handling, Motor Vehicle Crime, Theft from Person, Fraud, Criminal Damage, Drugs, TNO, Gun Enabled Crime.

    Equal to or greater or less than complaints ranking by 1

    greater or less than complaints ranking by than 5

    This chart demonstrates that there may be a relationship between the importance street lighting has for residents in a neighbourhood and the level of crime in the neighbourhood (as shown by the bottom 5 neighbourhoods).

    Lighting complaints rank (1= neighbourhood with most complaints) Ward

    Deprivation rank (1= most deprived)

    21 Queen's Park 16

    20 Dudden Hill 7

    19 Kensal Green 5

    18 Kenton 21 17 Barnhill 12 16 Dollis Hill 9

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 14 of 49

    15 Harlesden 2 14 Mapesbury 10 13 Tokyngton 14 12 Fryent 17

    11 Northwick Park 20

    10 Queensbury 19 9 Sudbury 8 8 Alperton 13

    7 Brondesbury Park 15

    6 Preston 18 5 Stonebridge 1

    4 Wembley Central 6

    3 Willesden Green 4

    2 Welsh Harp 11 1 Kilburn 3

    The above table shows the ranking of the number of neighbourhoods that received the least to the most complaints matched with the deprivation rankings of the neighbourhoods. This chart shows there is also a relationship between the level of deprivation of a neighbourhood and how many street lighting complaints are received from certain neighbourhoods. The graph below shows the concerns that were mentioned in the complaints, enquiries and fault reports:

    greater or less than complaints ranking by 1

    greater or less than complaints ranking by 5

  • Sarah C. SmService DevStreetCare

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  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 17 of 49

    The age breakdown of our residents is not reliable data to use as there appears to be various different options that overlap and not just one set. See recommendations (section 15) for further information. Sexuality Most residents did not want to state their sexuality. Therefore we cannot draw any conclusions from it.

    Religion

    Most residents did not want to state their religion when making complaints, enquiries or reporting faults. Therefore no conclusions can be drawn from this evidence. The ‘not state’ section includes: residents who did not state their religion; and complaints and enquiries from councillors. Disability

    0

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  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 18 of 49

    Although disabilities were a concern mentioned in many of the complaints, enquiries and reports, few of the residents making these actually had disabilities themselves. The ‘not state’ section includes: residents who did not state if they had a disability or not; and complaints and enquiries from councillors.

    Density map of street lights The London Borough of Brent has 20,205 street lights. The five neighbourhoods that received the most complaints, enquiries and fault reports relating to street lighting (Stonebridge, Wembley Central, Willesden Green, Welsh Harp and Kilburn) all have a very high density of street lights. Therefore it may not necessarily be that these neighbourhoods are receiving a poorer service. Rather, the higher density of street lights in the neighbourhoods concentrates the lamp failure rate in a smaller geographical area. Indeed the neighbourhood of Queen’s Park had no residents contacting us about street lights and this neighbourhood has a high density of street lights. If the density levels of street lights are compared to the crime density levels the following observations can be made about the five neighbourhoods who received the most street lighting correspondence:

    o Stonebridge- has areas with a high density of lighting and areas with a high level of crime and disorder. The high density areas of lighting and crime and disorder levels are almost in the same area.

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  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 20 of 49

    Customer Satisfaction Surveys The Brent Council Environment & Culture User Satisfaction Survey (15th November 2007) covers all services within Environment & Culture and does not separate out the street lighting service. It is therefore of no value to this report.

    The London Borough of Brent Statistics At the time of the Census in April 2001, the resident population of Brent was 263,464 people, of which 49 per cent were male and 51 per cent were female. This compared with the resident population for the London region of 7,172,091 people, of whom 48 per cent were male and 52 per cent were female. Appendix I shows a detailed breakdown of Brent’s population by age, marital status, ethnicity, religion and household type, as measured in the 2001 Census. Appendix II is a summary of employment statistics taken in the period June to August 2004 and this reveals that the employment rate at this time was

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 21 of 49

    64% of all people of working age, compared with an average of 75% for Great Britain. Appendix III shows 2004 Deprivation Indices. These are a means of comparing different measures of deprivation in different parts of England. Brent was ranked 81 out of 354 Local Authorities with No. 1 being the most deprived and No. 354 the least, which means that Brent was ranked within the top 25% most deprived areas in England. Appendix IV is a profile of the Brent community prepared in spring 2005 by the Corporate Diversity Team.

    6. Unmet Customer Needs Are there any unmet needs/requirements that can be identified that affect specific groups? (Please refer to provisions of Disability Discrimination Act and the regulations on sexual orientation and faith if applicable) No evidence was found to suggest there were any particular unmet customer needs in terms of customers’ ethnicity, gender and disability status. However different areas receive different levels of service as not all street lights meet BS5489. Areas without BS5489 street lights still do receive an adequate level of lighting. A summary of the street lighting service is published in ‘Brent Council’s StreetCare services’ booklet. This booklet is no longer available in other languages (unless requested) due to the change in recommendations from central government to reduce money spent on translations. However it is available on request as translations in other languages, large print and Braille. However information about the street lighting service is available from the internet, which can be translated using online tools such as Google or AltaVista/ Systran. Our website is also speech enabled using ‘Browsealoud’ software which can be downloaded and installed for free.

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 22 of 49

    For people with hearing difficulties there is a ‘minicom’ service for the phones via the StreetCare Call Centre and for people with impaired vision the website is speech enabled. It is important that this information is conveyed to the people who need these facilities.

    7. Consultation Undertaken Have you consulted externally as part of your assessment? Who have you consulted? What methods did you use? And what have you done with the results i.e. how do you intend to use the information gathered as part of the consultation? The initial INRA, comprising information gathering and a desk review of policies and procedures, revealed no adverse impact on equality. This being the case, no consultation was deemed to be necessary.

    8. Publication of Consultation Have you published the results of that consultation, if so, where? Not applicable.

    9. Public Concern Is there a public concern (in the media etc.) that this function or policy is being operated in a discriminatory manner? Over the past four years there has been no evidence of concern expressed by local media that the street lighting service is discriminatory.

    10. Impact of the Service If in your judgement, the proposed service/policy etc. does have an adverse impact, can that impact be justified? You need to think whether the proposed service/policy etc. will have a positive or negative effect on the promotion of equality of opportunity, if it will help eliminate discrimination in any way, or encourage or hinder community relations. The intention is for the street lighting service to operate in a fair and non-discriminatory way regardless of race, disability, age or gender.

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 23 of 49

    Our service will not have an adverse impact on the promotion of equality of opportunity and neither will they hinder community relations.

    11. Dealing with Unjustified Impact If the impact cannot be justified, how do you intend to deal with it? Not applicable.

    12. Improving Access to the Service What can be done to improve access to/take up of services? StreetCare needs to ensure that all street lights meet BS 5489.

    13. Justification for Improving Access What is the justification for taking these measures? All neighbourhoods should receive the same standard of street lighting. Therefore all street lights should meet BS5489. Collecting diversity information to the same standard will help highlight any inequalities that may be occurring and thereby enable them to be corrected.

    14. Future Monitoring Kindly provide us with separate evidence of how you intend to monitor in future The following information should be monitored:

    o complaints by ethnicity, disability and gender

    15. Recommendations

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 24 of 49

    What are your recommendations based on the conclusions and comments of this assessment?

    Monitoring Customer Profiles Diversity information from our customer complaints on Non Stop Gov cannot be used to its full potential due to different information being asked for in different circumstances. For example when reporting a lighting fault online, the following is asked for:

    Ethnicity o British o Irish o White other o Black African o Black Caribbean o Black other o Indian o Pakistani o Bangladeshi o Chinese o Asian other o Mixed White and Black Caribbean o Mixed White and Black African o Mixed White and Asian o Mixed other o Other ethnic group

    Whereas the corporate equalities monitoring questionnaire states:

    Asian or Asian British

    Black or Black British Chinese or other ethnic group

    Indian Pakistani Bangladeshi Any other Asian background e.g. African Asian Sinhalese Sri Lankan Tamil Nepali

    Caribbean African

    Any other Black background e.g. Nigerian Ghanaian Somali

    Chinese Any other ethnic group e.g. Kurdish Afghanistan Iraqi

  • INRA Report on the London Borough of Brent ‘Street Lighting Service’

    Sarah C. Smith Service Development Officer StreetCare CONFIDENTIAL 25 of 49

    White Mixed Race / Dual Heritage British Irish Any other White background e.g. Gypsy/Roma Albanian Croatian Polish

    White/Black Caribbean White/Black African White/Asian Any other mixed background

    Age o 16-25 o 26-35 o 36-45 o 46-55 o 56-65 o 65+

    Whereas the corporate equalities monitoring questionnaire states: 15-24 25-44 45-54 55-64 65-74 75-84 85+

    Gender o Male o Female

    This is the same as the equalities monitoring questionnaire.

    Disability Do you have any long-standing illness, disability or infirmity? Long-standing means anything that has troubled you over a period of time or that is likely to affect you over a period of time.

    o Yes o No

    Does this illness or disability limit your activities in anyway?

    o Yes

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    o No Whereas the corporate equalities monitoring questionnaire states: Do you consider yourself to be a disabled person? No Yes If ‘Yes’, please indicate the nature of your disability, by ticking the appropriate box below:

    - Mobility difficulties (includes people who use wheelchairs) - Sensory impairments (these include sight, hearing and speech impairments) - Mental health difficulties (including Depression) - Learning disabilities (including Dyslexia) - Muscular disabilities (including Multiple Sclerosis and Cystic Fibrosis) - Respiratory difficulties - Epilepsy - Diabetes Also the corporate equalities monitoring questionnaire has the following at the bottom of the questionnaire:

    If you do not wish to answer questions on ethnicity, age, gender, disability, religion or sexual orientation, it would be helpful if you could tell us why you do not want to give this information. Is it because:

    - You do not wish to provide the Council with this information?

    -- The survey is too long?

    -- You don’t trust how the Council will use this information? or

    -- Any other reasons or comments? The ethnicity options do not offer a chance for residents to choose British Indian or Black British and therefore many residents choose British. Therefore the residents who choose British are not all necessarily White. This information collection from online fault reports on Non Stop Gov does not give an accurate description of our residents who are reporting faults. Also residents who make formal complaints by telephone are asked for different diversity information which is different from the information which is

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    asked by those residents who report faults online. For example residents who report a fault in writing or on the phone are also asked for religion and sexuality information which is why there is only a limited amount of information about the religions and sexualities of our residents in the tables above. In addition different age ranges are asked for on the telephone than using online report faults, for example online the range is 46-55 and 56-65, but on telephone 45-54 and 55-64. Consequently the age information is not reliable. As a result of the information not being collected to the same standard or degree it is not possible to say for certain whether there are any unmet needs/ requirements that affect specific groups. In order to eliminate discrimination it is important to know, as far as possible, the customers’ profile and to be aware of under-representation of particular groups in taking up services. Therefore for all diversity information requested needs to conform to the corporate monitoring standard. Customer feedback and complaints data needs to be monitored by ethnicity, disability and gender as far as is possible, in line with the Council’s Equality Policy. Monitoring will:

    o Identify whether particular groups of people are under represented and where action may be needed

    o Help to evaluate the fairness and effectiveness of the policies, processes and practices

    o Help inform service planning o Help to demonstrate that the service is a fair provider and a fair employer o Show commitment to equality of opportunity to both customers and staff o Help to make the best use of resources and demonstrate Best Value.

    Promoting street lighting service:

    o ensure that the A5 brochure ‘Brent Council’s StreetCare services’ is readily

    available in the six One-stop-shops and all Brent libraries o Information on the Policy and Service is available in formats that do not

    disadvantage people with hearing difficulties and impaired vision and this must be communicated to these people.

    o Ensure that all StreetCare Call Centre staff are fully trained to deal with the public on matters concerning street lights.

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    16. Targets If equality objectives and targets need to be developed, please list them here. Ensure all street lights meet the BS5489 standard. Once the unit starts to monitor service take up more consistently, then it will be possible to set challenging targets for improvement.

    17. Resources What will your resource allocation for action comprise? Not applicable.

    Appendix I 2001 Census Information for Brent At the time of the Census in April 2001, the resident population of Brent was 263,464 people, of which 49 per cent were male and 51 per cent were female. This compared with the resident population for the London region of 7,172,091 people, of whom 48 per cent were male and 52 per cent were female. Brent Population Breakdown by Age The average age of the population in Brent was 35.4 years. This compared with an average for England and Wales of 38.7 years.

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    Resident population: percentage in age band, April 2001

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    Brent Population Breakdown by Marital Status Marital status: resident population aged 16 and over, April 2001

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    Brent Population Breakdown by Ethnicity

    Ethnic Group Brent London England & Wales

    White British 29.19% 59.79% 87.49% White Irish 6.95% 3.07% 1.23% White Other 9.14% 8.29% 2.59% Total White 45.28% 71.15% 91.31% White and Black Caribbean 1.04% 0.99% 0.46% White and Black African 0.66% 0.48% 0.15% White and Asian 0.96% 0.84% 0.36% Mixed Other 1.06% 0.85% 0.30% Total Mixed 3.72% 3.16% 1.27% Asian Indian 18.46% 6.09% 1.99% Asian Pakistani 4.03% 1.99% 1.37% Asian Bangladeshi 0.45% 2.15% 0.54% Asian Other 4.79% 1.86% 0.46% Total Asian 27.73% 12.09% 4.36% Black Caribbean 10.47% 4.79% 1.08% Black African 7.83% 5.28% 0.92% Black Other 1.56% 0.84% 0.18% Total Black 19.86% 10.91% 2.18% Chinese 1.07% 1.12% 0.44% Other 2.34% 1.58% 0.42% Total Chinese or Other 3.41% 2.70% 0.86% Total Non-white 54.72% 28.86% 8.67%

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    Brent Population Breakdown by Religion

    Religion Brent London England

    & Wales

    Christian 47.71% 58.23% 71.75% Buddhist 0.95% 0.76% 0.28% Hindhu 17.17% 4.07% 1.06% Jewish 2.45% 2.09% 0.50% Muslim 12.26% 8.46% 2.97% Sikh 0.66% 1.45% 0.63% Other 1.13% 0.51% 0.29% No Religion 9.96% 15.76% 14.81% Not Stated 7.71% 8.66% 7.71%

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    Brent Population Breakdown by Household Types In Brent there were 99,991 households in April 2001. 99 per cent of the resident population lived in households and 1 per cent lived in communal establishments. [A communal establishment is one providing managed residential accommodation, for example in supervised hostels, hotels, large hospitals and prisons]. The average size of households in Brent was 2.6 people compared with an average of 2.4 people for England and Wales. Type of Household: percentage of each type, April 2001

    Tenure: percentage of households, April 2001

    Brent London

    England & Wales

    Owner occupied: Owns outright 23.2% 22.1% 29.5%

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    Owner occupied: Owns with a mortgage or loan 31.3% 33.5% 38.8% Rented from: Council (local authority) 10.6% 17.1% 13.2% Rented from: Housing Association / Registered Social Landlord

    13.3% 9.1% 6.0%

    Rented from: Private landlord or letting agency 17.0% 14.3% 8.7% Rented from: Other 3.1% 2.9% 3.2%

    Percentage of households living in type of accommodation, April 2001

    Brent London

    England &Wales

    Accommodation type: Whole house or bungalow: Detached1

    6.5% 6.0% 22.8%

    Accommodation type: Whole house or bungalow: Semi-detached1

    27.7% 19.1% 31.6%

    Accommodation type: Whole house or bungalow: Terraced (including end terrace)1

    18.9% 25.9% 26.0%

    In April 2001, 47 per cent of households in Brent were accommodated in flats or maisonettes, compared with 19 per cent for England and Wales as a whole. In addition, 0.1 per cent lived in caravans or other mobile or temporary structures, compared with 0.4 per cent for England and Wales. Also from the Census, 37 per cent of households in Brent did not have a car or van, compared to 27 per cent in England and Wales as a whole. Households with access to two or more cars or vans accounted for 20 per cent of all households in Brent, compared to 29 per cent of households in England and Wales.

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    1,1,true,276747 2,2,true,276706 4,3,true,276697

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    Appendix II Brent Employment Statistics Of the people in Brent who were of working age (i.e. those aged 16 to 64 for men or 16 to 59 for women) the employment rate was 64 per cent during the Summer of 2004 (June to August), compared with an average for Great Britain of 75 per cent. Over the same three months in 1999, the number of people in employment in Brent as a proportion of those of working age was 71 per cent and the rate for Great Britain was 75 per cent. The 2001 Census provided the following breakdown of employment status in the area: Percentage of resident population aged 16 to 74 in each group, April 2001

    Brent London

    England & Wales

    People aged 16-74: Economically active: Employees Full-time1 40.0% 42.6% 40.6%

    People aged 16-74: Economically active: Employees Part-time1

    7.9% 8.6% 11.8%

    People aged 16-74: Economically active: Self-employed1

    9.0% 9.0% 8.3%

    People aged 16-74: Economically active: Unemployed1

    5.0% 4.4% 3.4%

    People aged 16-74: Economically active: Full-time student1

    3.7% 3.0% 2.6%

    People aged 16-74: Economically inactive: Retired1

    9.6% 9.8% 13.6%

    People aged 16-74: Economically inactive: 8.3% 6.6% 4.7%

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    true ##0.0 true false off

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    Student1 People aged 16-74: Economically inactive: Looking after home / family1

    6.8% 7.2% 6.5%

    People aged 16-74: Economically inactive: Permanently sick / disabled1

    4.7% 4.6% 5.5%

    People aged 16-74: Economically inactive: Other1

    5.1% 4.3% 3.1%

    According to the 2001 Census, of the people in Brent who were unemployed, 16 per cent were aged 50 and over, 15 per cent had never worked and 31 per cent were long-term unemployed. This compares with England and Wales as a whole, where 19 per cent of unemployed people were aged 50 or over, 9 per cent had never worked and 30 per cent were long-term unemployed. More detailed information on unemployment can be obtained by analysing work-related benefits. Claimants of work-related benefits, September 1999 and 2004

    1,1,true,a216t1c1 2,2,true,a215t1c1 3,3,true,a217t1c1 4,4,true,a218t1c1 5,5,true,a219t1c1 6,6,true,a220t1c1

    7,7,true,a221t1c1 8,8,true,a222t1c1 9,9,true,a223t1c1 10,10,true,a224t1 1,1,true,276747 2,2,true,276706

    4,3,true,276697

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    In September 2004, 27 per cent of people claiming work-related benefits in Brent had been doing so for more than 12 months; this compared with 30 per cent in September 1999. Between September 1999 and September 2004 the number of young people aged 18 to 24 years who were claiming work related benefits increased by 33 per cent in Brent, compared to a reduction of 31 per cent in Great Britain overall. In August 2003, there were 6,045 claimants of Income-based Jobseeker's Allowance in Brent. The Jobseeker's Allowance (JSA) is payable to people under pensionable age who are available for, and actively seeking, work of at least 40 hours a week. Income-based JSA claimant rates as % of population, August 2003

    Brent

    London

    England & Wales

    Percentage of Jobseekers Allowance Claimants; 2.3% 1.7% 1.1%

    false false false false false false

    true ##0.0 true false off

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    All Income Based Claimants

    Of the Income-based JSA claimants in Brent, 7 per cent were under 20 years of age and 10 per cent were over 50, compared to averages of 14 and 13 per cent respectively for England and Wales. In addition, 2.1 per cent of children of dependent age in Brent were dependent on someone claiming JSA; this compared to 1.2 per cent in England and Wales. In August 2003, there were 24,065 people claiming Income Support in Brent; of these 1.5 per cent was aged under 20. Income Support was introduced in April 1988 and can be paid to a person who is aged between 16 and 59, is not working 16 hours or more a week, and has less money coming in than the law says they need to live on. In May 2003, 12 per cent of the population in Brent over the age of 16 benefited from Income Support payments. New Deal: The New Deal is a Government programme to get unemployed people back to work. There are three New Deal schemes:

    New Deal for Young People: This is designed for 18- to 24-year-olds. In 2004 there were 1,050 starters on this scheme in Brent.

    New Deal 25plus: This is designed for people aged 25 and over. In 2004 there were 111 starters on this scheme in Brent.

    New Deal for Lone Parents: In 2004 there were 471 starters on this scheme in Brent.

    37,1,true,a4867t3 1,1,true,276747 2,2,true,276706 4,3,true,276697

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    Appendix III 2004 Deprivation Indices The Indices of Deprivation 2004 were produced as a means of comparing different measures of deprivation in different parts of England. Based on 2001/02 data, they were calculated for both local authorities (LAs) and Lower Layer Super Output Areas (LSOAs). In both cases the data were ranked such that a lower score indicates greater deprivation. In other words the most deprived local authority / LSOA is indicated by a rank of 1.At LSOA level there were separate deprivation indices for income; employment; education, skills and training; health; barriers to housing and services; the living environment; and crime. In addition there was a combined 'Index of Multiple Deprivation (IMD)'.For LAs this LSOA level IMD was summarised in six different ways. Brent was ranked 81 out of 354 LAs based on the average deprivation scores of its constituent LSOAs. Indices of Deprivation, 2004 for Brent

    (Ranks based on average deprivation score of constituent LSOAs). Indices of Income and Employment (ranks for Brent)

    Brent

    Indices of Deprivation: Local Authority Summaries, Rank of Income Scale1 2

    22

    Indices of Deprivation: Local Authority Summaries, Rank of Employment Scale1 2

    39

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    1

    The population denominators presented in these data were created specifically for the Indices of Deprivation 2004. They relate to an estimate of the total population 'at risk' of experiencing a given type of deprivation. Therefore they do not represent total population counts or population breakdowns for areas and should not be used as such.

    2 Not National Statistics

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    Appendix IV London Borough of Brent Community Profile Crime is still a priority for almost 50% residents (BRAS 2005).

    55% of local residents are from visible BME background. (Census 2001).

    130 languages are spoken in Brent Schools.

    Up to 10% of the local population is refugees and asylum Seekers. (RIJ

    2006).

    34% of local residents say that English is not their main language (42% of

    those aged 15-34 say the same thing) (BRAS 2005).

    18% residents require information in a language other than in English (BRAS

    2005).

    Gujarati is the most community language requirement (BRAS 2005).

    Followed by Tamil and Hindi.

    7% local people are Irish (Census 2001).

    One in ten residents requires translations into Polish and Somali (BRAS

    2005).

    10% of residents said it would be helpful to have information in large print

    and audio (BRAS 2005).

    Brent residents are generally happy with public transport. Brent has the

    lowest level of car ownership in outer London (BRAS 2005 + CPA Statement).

    57% of local residents have access to the Internet at home (BRAS 2005).

    90% of local people say they belong to a faith group compared with the

    national average of (census 2001).

    48% are Christians, 17% are Hindu, and 12% are Muslim. Also significant

    Jewish, Sikh and Jain communities (Census 2001).

    25% of local residents are aged fewer than 19.

    1 in 10 local residents are members of the LGBT Community.

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    The largest visible minority group is Indian (18%) followed by Black

    Caribbean (10%), Black African (9%).

    48.5% of local people are males, 51.5% female.

    15.6% or residents are disabled, 4.7% are disabled and of working age.

    (Tracy Walters, Corporate Diversity Team, Spring 2006)

    Appendix V List of streets that do not have street lighting that meets BS 5489:

    Road Total accord Ward

    North/ South

    Abbey Avenue 12 Alperton North Abbey Road 43 Stonebridge South Abbotts Drive 30 Northwick Park North Acton Lane 28 Harlesden South Ada Road 3 Northwick Park North Agave Road 4 Mapesbury South Albert Road 13 Kilburn South Albion Way 2 Tokyngton North Amery Road 17 Northwick Park North Anson Road 29 Mapesbury South Ash Grove 3 Sudbury North Ash Walk 8 Sudbury North Ashford Road 12 Mapesbury South Audrey Gardens 11 Northwick Park North Avenue Road 9 Kensal Green South Bamford Avenue 12 Alperton North Banister Road 2 Queen's Park South Barham Close 6 Sudbury North Barn Hill 36 Barnhill North Barn Way 10 Barnhill North Barhill Road 18 Barnhill North Barrett's Green Road 16 Stonebridge South Basing Hill 16 Barnhill North Bathurst Gardens 20 Kensal Green South Bayford Road 3 Queen's Park South Beaumont Avenue 16 Sudbury North Bengeworth Road 11 Northwick Park North Berens Road 7 Queen's Park South Blackbird Hill 5 Welsh Harp North Blenheim Gardens 20 Mapesbury South Blockley Road 25 Northwick Park North

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    Braemar Avenue 26 Welsh Harp North Bramshill Road 10 Harlesden South Bramston Road 7 Kensal Green South Brendon Avenue 11 Welsh Harp North Brentfield 12 Stonebridge South Brentfield Road 38 Stonebridge South Brondesbury Park 63 Brondesbury Park South Brookside Close 8 Kenton North Brownlow Road 10 Harlesden South Buckingham Road 10 Kensal Green South Burnley Road 28 Dudden Hill South Burnside Crescent 9 Alperton North Byron Road 18 Northwick Park North Cambridge Avenue 8 Kilburn South Cambridge Road 12 Kilburn South Campden Crescent 9 Northwick Park North Canterbury Terrace 5 Kilburn South Caple Road 3 Harlesden South Carlton Avenue West 54 Northwick Park North Cedar Road 13 Mapesbury South Central Road 20 Sudbury North Chalklands 7 Barnhill North Chamberlayne Road 57 Queen's Park South Chambers Lane 18 Brondesbury Park South Chapter Road 33 Willesden Green South Charterhouse Avenue 21 Sudbury North Chatsworth Road 46 Brondesbury Park South Chestnut Avenue 6 Sudbury North Chestnut Grove 6 Sudbury North Chichele Road 15 Mapesbury South Church Gardens 4 Northwick Park North Churchill Road 15 Willesden Green South Clifford Road 21 Alperton North Cobbold Road 15 Dudden Hill South Coles Green Road 15 Dollis Hill South College Road 29 Preston North Compton Road 5 Queen's Park South Conley Road 6 Harlesden South Connaught Road 12 Harlesden South Copland Avenue 8 Sudbury North Coronation Road 23 Stonebridge South Corringham Road 15 Barnhill North Coverdale Road Estate 10 Brondesbury Park South Cranhurst Road 12 Mapesbury South Craven Park 34 Harlesden South Craven Park Road 23 Harlesden South Craven Road 5 Stonebridge South Crawford Avenue 16 Sudbury North

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    Crest Road 24 Dollis Hill South Crownhill Road 15 Harlesden South Cumberland Avenue 12 Stonebridge South Curzon Crescent 10 Harlesden South Deacon Road 14 Willesden Green South Dean Court 6 Northwick Park North Deerhurst Road 5 Brondesbury Park South Denmark Road 13 Kilburn south District Road 25 Sudbury North Dollis Hill Lane 19 Dollis Hill/ Dudden Hill South Draycott Avenue 9 Kenton North Draycott Road 16 Kenton North Dudden Hill Lane 11 Dudden Hill South East Court 11 Northwick Park North Eden Close 6 Alperton North Elgar Avenue 10 Stonebridge South Elms Court 5 Sudbury North Elms Gardens 4 Sudbury North Elms Lane 38 Northwick Park North Elms Park Avenue 10 Sudbury North Elton Avenue 6 Sudbury North Empire Way 22 Tokyngton North Engineers Way 19 Tokyngton North Essex Road 7 Harlesden South Eton Avenue 29 Sudbury North Fairlight Avenue 7 Harlesden South Fawcett Road 7 Harlesden South Fernbank Avenue 17 Sudbury North Fifth Way 12 Tokyngton North First Way 13 Tokyngton North Fortunegate Road 24 Harlesden South Forty Avenue 21 Barnhill North Forty Lane 46 Barnhill North Franklyn Road 13 Dudden Hill South Fulton Road 20 Tokyngton North Furness Road 24 Kensal Green South Glynfield Road 6 Harlesden South Goodson Road 6 Harlesden South Granville Road 17 Kilburn South Greenbank Avenue 6 Sudbury North Greenhill Park 8 Harlesden South Greenhill Road 6 Harlesden South Grosvenor Gardens 8 Mapesbury South Halstow Road 5 Queen's Park South Hamilton Road 10 Dudden Hill South Hardinge Road 18 Brondesbury Park South Harley Road 29 Harlesden South

    Harrow Road 155 Kensal Green/ Tokyngton/ South/ North

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    Harrow Road-Roundtree Road 6 Sudbury North Haycroft Gardens 8 Kensal Green South Heber Road 9 Mapesbury South High Street Harlesden 35 Harlesden South Hill Road 4 Northwick Park North Holland Road 23 Kensal Green South Holt Road 10 Northwick Park North Homefield Road 11 Sudbury North Howard Road 9 Mapesbury South Ilex Road 11 Dudden Hill South Inman Road 7 Harlesden South Ivy Road 16 Mapesbury South Kenelm Close 11 Northwick Park North Kenton Road 112 Kenton/ Northwick Park North Knatchbull Road 6 Stonebridge South Langham Gardens 11 Northwick Park North Larch Road 11 Mapesbury South Leghorn Road 16 Kensal Green South Leopold Road 7 Harlesden South Littleton Crescent 6 Northwick Park North Littleton Road 16 Northwick Park North Longstone Avenue 24 Harlesden South Lydford Road 30 Brondesbury Park South Lyndhurst Close 4 Welsh Harp North Malvern Road 25 Kilburn South Manor Drive 20 Tokyngton North Mapesbury Road 31 Mapesbury South Maybank Avenue 35 Sudbury North Medway Gardens 18 Sudbury North Melrose Avenue 30 Mapesbury South Minet Avenue 23 Harlesden South Minet Gardens 3 Harlesden South Mitchellbrook Way 8 Stonebridge South Mora Road 23 Mapesbury South Mowbray Road 12 Brondesbury Park South Nathans Road 23 Northwick Park North Neasden Lane 40 Dudden Hill South Neasden Lane- Garnet Road F/P 6 Harlesden South Neville Road 2 Kilburn South North End Road 22 Tokyngton North Northview Crescent 5 Dudden Hill South Norval Road 30 Northwick Park North Norwood Avenue 12 Alperton North Oaklands Road 14 Mapesbury South Old Church Lane 13 Welsh Harp North Oldborough Road 21 Northwick Park North Oldfield Road 15 Harlesden South Olive Road 26 Mapesbury South

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    Palermo Road 13 Kensal Green South Park Chase 15 Tokyngton North Pasture Close 7 Northwick Park North Pasture Road 24 Northwick Park North Paxford Road 25 Northwick Park North Pebworth Road 20 Northwick Park North Peel Rd- Kilburn 3 Kilburn South Peel Road 13 Northwick Park North Pember Road 11 Queen's Park South Perkin Close 4 Sudbury North Perrin Road 5 Northwick Park North Pettisgrove Avenue 6 Sudbury North Phillimore Gardens 13 Brondesbury Park South Pine Road 10 Mapesbury South Poplar Grove 7 Barnhill North Princess Road 13 Kilburn South Priory Avenue 6 Sudbury North Priory Close 8 Sudbury North Priory Crescent 6 Northwick Park North Priory Gardens 10 Northwick Park North Priory Hill 9 Northwick Park North Priory Park Road 4 Sudbury North Purves Road 22 Kensal Green South Rainsford Road 11 Stonebridge South Redfern Road 6 Harlesden South Repton Avenue 11 Sudbury North Ridley Road 7 Kensal Green South Rosebank Avenue 17 Sudbury North Roundwood Road 27 Harlesden South Rucklidge Avenue 14 Kensal Green South Rudolph Road 4 Kilburn South Rugby Avenue 27 Sudbury North Rupert Road 6 Kilburn South Rutherford Way 8 Tokyngton North Saddlers Mews 2 Sudbury North Salusbury Road 32 Queen's Park South Sandringham Road 15 Willesden Green South Sellons Avenue 16 Kensal Green South Shelley Gardens 6 Northwick Park North Sidmouth Road 28 Brondesbury Park South Southview Avenue 15 Dudden Hill South Spencer Road 10 Northwick Park North Springwell Avenue 6 Fryent North St Albans Road 6 Harlesden South St Andrews Avenue 19 Northwick Park North St Georges Close 3 Northwick Park North St James Gardens 16 Wembley Central North St Johns Avenue 12 Harlesden South

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    St Mary's Road 12 Harlesden South St Michael's Road 7 Mapesbury South St Paul's Avenue 6 Willesden Green South Stafford Road 6 Kilburn South Stanley Avenue 15 Alperton North Stanley Gardens 7 Mapesbury South Stapenhill Road 9 Northwick Park North Station Approach 6 Sudbury North Station Crescent 5 Sudbury North Station Parade 10 Dudden Hill South Station Road 16 Kensal Green South Steele Road 8 Stonebridge South Stilecroft Gardens 9 Sudbury North Stuart Road 8 Kilburn South Stuart Road Estate 34 Kilburn South Sudbury Court Drive 36 Northwick Park North Sudbury Court Road 26 Northwick Park North Sudbury Crescent 6 Sudbury North Sudbury Croft 11 Northwick Park North Sudbury Hill Close 12 Northwick Park North Sunleigh Road 12 Alperton North Sylvester Road 12 Sudbury North Tavistock Road 4 Harlesden South Temple Road 15 Mapesbury South The Boltons 4 Sudbury North The Chine 5 Sudbury North The Crescent 13 Dollis Hill South The Croft 10 Harlesden South The Dell 4 Sudbury North The Fairway 37 Northwick Park North The Green 1 Northwick Park North The Leadings 3 Barnhill North The Link 1 Northwick Park North The Rise 8 Welsh Harp North Tudor Close 7 Welsh Harp North Tudor Gardens 3 Welsh Harp North Tunley Road 9 Harlesden South Wakeman Road 19 Queen's Park South

    Walm Lane 29 Willesden Green/ Mapesbury South

    Watford Road 106 Sudbury/ Northwick Park North Watkin Road 4 Tokyngton North Waxlow Road 22 Stonebridge South Wendover Road 12 Kensal Green South West Court 11 Northwick Park North West Ella Road 10 Harlesden South West Hill 22 Barnhill North Westfield Close 14 Queensbury North Westview Close 4 Dudden Hill South

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    Whitby Avenue 9 Stonebridge South Willesden Lane 78 Brondesbury Park/ Kilburn South Winchelsea Road-Baker Road F/P 4 Harlesden South Winchelsea Road 12 Stonebridge South Windsor Road 7 Willesden Green South Woodfield Avenue 10 Northwick Park North Wyndale Avenue 9 Fryent North