Impact of welfare facilities on employee satisfaction @ forbes project report

EXECUTIVE SUMMERY

Labour welfare facilities are the extra benefits given to the employees without any

reference to the specific work done by them. The facilities includes canteen, creates,

education uniforms etc. Now a days labour welfare faculties provided to the employees

have increased as the employers have became aware of its advantages.

It was an opportunity to learn the practical aspects of industries. I choose this topic

concerned to their (industry) requirement as the FCK Company is fully export-oriented

company and now they want to concentrate on domestic market and the expansion of the

plant.

So they need to know what is the employee satisfaction level towards welfare facilities

provided by FCK was needed. The needed information collected by a structured

questionnaire that included all the requirements what the FCK needed and questionnaire is

attached in the appendix.

DATA COLLECTION APPROACH

Using both primary and secondary sources collected the information required the sources

are as follows:

Primary sources:

a) Questionnaire

BABASAB PATIL Page- 1

b) Personal Interview

Secondary sources:

a) Company websites

b) Related information from Internet

c) Company reports

d) Text books

SELECTION OF SAMPLE:

Representation of a particular population, and is the subset of the population is as sample

size of 100 people in number and the sample is consisting of the employees of the Forbes

Campbell Knitwear and the target employees i.e., employees of different department of

production activity.


SELECT THE METHOD OF ANALYSIS & MEASUREMENT TECHNIQUES:

Data analysis involves converting a series recorded observation about descriptive statement

and information about relationship. The measurement and evaluation of the data is done

using statistical tools and techniques such as simple percentage method, graphical

representation with help of data code sheet using MS-Excel software.

RECOMMENDATION AND CONCLUSION

All the analysis and recommendation are based on the results that have been got after the

completion of survey which is being undertaken by me at the company’s campus.

LIMITATION:

The main limitation of this project was survey has undertaken only with the production

department shop floor employees.


INTRODUCTION

A project report containing the research on “Impact of welfare facilities on employee

satisfaction” provided by Forbes Campbell Knitwear Marihal, Belgaum. Is partial

fulfillment of requirement of MBA 2nd semester in Belgaum institute of Management

studies, Belgaum.

It was an opportunity to learn the practical aspects of industries. I choose this topic

concerned to their (industry) requirement as the FCK Company is fully export-oriented

company and now they want to concentrate on domestic market and the expansion of the

plant.

So they need to know what is the employee satisfaction level towards welfare facilities

provided by FCK was needed. The needed information collected by a structured

questionnaire that included all the requirements what the FCK needed and questionnaire.


LITERATURE REVIEW

Need for labour welfare measures:

Two inevitable consequences of the modern factory system have been that.

It has made worker powerless. They have lost all control over the process and the

product of their labour. All decisions concerning production are made by the reeling

entrepreneurs and

It has made jobs meaningless, jobs have become so much specialize that they require

very little skill. On workers parts and give them on opportunity to demonstrate all the

skills that they posses. They experience their jobs as intrinsically dissatisfying and

monotonous.

These conditions when coupled with exploitative management practices alienate the

workers and lead them to revolt against the existing social norms. Their self-interest and

careerism increase and their dedication to work declines. This has made the task personnel

manager every challenging by bringing into sharp focus the need for labour welfare

measures. These measures operate to neutralize the harmful effects of large scale

industrialization organization.


Meaning:

Labour welfare means efforts taken by the employee to make life worth for workmen.

These are the extra benefits provided in addition to the normal wages or salary

compensation paid to employees or provided for the benefit of employees.

Importance:

In the recent days the labour welfare activities have gained much importance,

especially after the liberalization and globalization process. The labour welfare facilities

are more in the multinational companies.

The labour welfare facilities are important for the improvement of human

performance because the human performance depend on how personnel department take

care of employees attitudes and health. The employee’s welfare programme contributes to

the morale of employees welfare influences employer’s attitude towards work and work

environment to maintain harmony.


Objectives:

An employer may provide welfare facilities in his organization with the following

objectives.

To give expression to philanthropic and paternalistic feelings.

To induce employees loyalty to the company.

To combat trade unionism and socialist ideas.

To induce happier employer-employee relationship.

To provide a psychological satisfactory work environment.

To child up stable labour force to reduce labour turnover and absenteeism.

To increase and improve employee morale and create a helpful and positive

attitude on the part of workers.

To improve and furnish the organizational image in eyes of the public with a

view to improving its market position and bringing about acceptance by it.

To develop efficiency and productivity.

To cater the health and the safety of the employee.


BENEFIT OF LABOUR WELFARE FACILITIES

To employee:

They enable the workers to live a richer and more satisfactory life.

It increases his performance.

It influences his attitude toward work and work environment.

To Employer:

More effective recruitment

It improves the moral of the employers

It will lead to employee loyalty

Lower turnover and absenteeism

Good industrial relation

Reduced influence of unions reduced threat of further govt. intervention.

It helps the management to maintain harmony.


WELFARE FACILITIES

Employee welfare facilities enable workers to live richer and more satisfactory life.

According to Industrial Committee on Employee welfare defined it “such services facilities

and amenities as adequate canteen, rest and recreation facilities, sanitary and medical

facilities, arrangements for travel to and from work and for the accommodation of workers

employed at a distance from their, homes and such other services, amenities and facilities

including social security measures as contributes to improve the conditions under which

worker are employed.

Employee welfare facilities are in the interest of the employee, the employer and the

society as a whole. Employees are not only all asset to the company but defiantly to raise

the standards of company.


Forbes Campbell Knitwear welfare department can be classified into two sections

Statutory Non-statutory

As per factories act Social services/ security facilities

Statutory welfare facilities (as per factory act)

1. Canteen facility:

Under section 46 of factory Act a canteen is necessary in every organization. In FCK the

canteen is completely run by the management. According to the shift wise the company is

giving meals and Tiffin facility to employees. And the company is recovering Rs. 100 per

month from the employee’s salary.

2. First-aid facility:

According to the factory act First-aid facility is given to the company. FCK has First-aid

facility. It also includes medical officers . All basic medicines are available in the company.


3. Leave facility:

15 days for earned leave for worker 30 days for manager

Festival national leaves 10

Maternity facility: 12 weeks leave for workman with all benefits as per

maternity act 1961.

Social security facility:

1) FCK medical facility:

The employees will be treated free of cost.

Free medicines will be given.

Non-statutory facilities:

1. Death relief fund:

According to his/her salary, fund will be provided to his/her dependents

2. Transport facility:

For workers at present company is providing one side bus fare.

3. Cultural facility:

Company is conducting annual picnic and celebrating annual day every year.


STATEMENT OF PROBLEM

Labour welfare faculties are the extra service like canteen, creates, education uniforms etc.

which are given to the employees without any reference to the specific work done by them.

Now a days labour welfare faculties provided to the employees have increased as the

employers have became aware of its advantages.

The improvement of human performance depends on how personnel department takes care

of employee’s attitude and health. The employer’s welfare program contributes to the

morale of employees. It influences employee’s attitudes towards the work and work

environment. That is totally it affects the efficiency of the employee.

So I have chosen to study “Impact of welfare facilities on employee satisfaction”


PURPOSE OF THE STUDY

The purpose of the study is to get practical and to get practical knowledge and to get

experience and also to know the various Challenges that are found in corporate world.

The main purpose behind choosing this topic is.

To determine/ to know the employees level of satisfaction towards welfare facilities

provided by FCK.

To know the employees opinion about company.

To know weather clear communication exists between employees-supervisors.

To know employees expectation towards welfare facilities.


SCOPE OF THE STUDY

The main purpose of the study is to know the Impact of welfare facilities on employee

satisfaction at Forbes Campbell Knitwear. and also to know the over all opinion of

employees about company.

And also to know the career growth opportunity exists in FCK and clear communication

exists between workers and supervisors. The study is conducted at Forbes Campbell

Knitwear company campus by random sampling.


OBJECTIVES OF THE STUDY

The main objective of the study is to know the impact of welfare facilities on

employee satisfaction.

To know employee's expectation towards welfare facilities.

To know the employee’s opinion about Company.

To know whether career growth opportunity exits in FCK

To know whether clear communication exists between employee-supervisor.


ORGANIZATIONAL PROFILE

Name of the Company :- Campbell Knitwear Ltd

Address of the company :- Campbell knitwear ltd

Post Marihal, Bagalkot Road

Dist Belgaum- 591167

Karnataka India

Year of Establishment :- 1995

Nature of the Industry :- Textile Industry

Head office of the company :- Mumbai

Corporate Office :- Khatau House,

2nd floor, 410/411 MogulLane

Mahim (west)

Mumbai – 400016

India

Marketing Office :- Khatau House,

Ground floor,

410/411 MogulLane

Mahim (west)

Mumbai – 400016

India

Bankers :- Standard Chartered Bank UTI Bank


Auditors :- Messrs, Murugesh and Company

Registered office :- Forbes Building

Charanjit Rai Marg

Fort. Mumbai- 400001

Board of Directors :-

B.G.Jain (Chairman)

F.K.Shah (vice president)

M.R. Venkatesh (General Manager)

R.S.Patil (Factory Manager)

V.K.Vora (Company secretary)

Fax :- 0091 831 2418353/2418282

Telephone number :- 0091 831 2418584

Website :- www.campbellknitwear.com


http://www.campbellknitwear.com/

Forbes Campbell Knitwear (Div of Forbes Gokak Ltd.) is designed as down stream

integration to add the value to yarn produced by Gokak Mills a division of Forbes Gokak

Ltd., a member company of parent group.

Forbes Campbell Knitwear (Div of Forbes Gokak Ltd.), project is located 18 kms away from

Belgaum city (North Karnataka) surrounded by lush green pollution free farms. The plant is

accessible by air, rail and road from Bombay and Bangalore. Goa is only 150 Kms away from

the plant.

While establishing the plant emphasis was laid on being eco friendly and azo free. And it

has fully automatic water treatment plant for recycling the effluents, captive

power generation and water supplies. They use dyestuff supplied by global firms like ICI

Sandoz, Ciba and Atul etc. The wastewater is released for affrestation, which they are

developing with plantation over 250 acres of hilly land around factory.


The company has spent US $ 8.00 million on this project and the investments in most modern

machinery and equipment with latest technology. The machines are imported from Italy,

Germany, Switzerland, USA, Japan and Sweden etc.

They have in-house training faculty fresh workmen are recruited so as to suit and mould

them in their working environment. They have a team of young and energetic workmen with an

average age of 24 years. They do not recruit anyone below 18 years of age and all the rights

of the workmen are protected. The total Number of the employee is 888 including the staff and

workmen.

With such human technical infrastructure and corporate backing Forbes Campbell Knitwear

(Div of Forbes Gokak Ltd.), is committed to the world-class product.


Policies of the Government

In June 1985, the government of India announced the new Textile Policy with the main

objective to increase the production of cloth of acceptable quality at reasonable prices

to meet the clothing requirements of a growing population.

The Government will encourage the establishment of the world class integrated textile

complexes and processing units. A scheme for setting up integrated apparels parks has

been initiated. This will enable the ready-made garments industry to set up modern

units with excellent infrastructure.

The Textile Modernization fund set up in the year 1986 with a corpus of Rs.750 crores

has received an overwhelming response from the mills.

The government of India is fully aware that, in the context of progressive globalization,

the Indian textile industry should improve product quality and cost efficiency. The

government has taken two major initiatives, namely the establishment of,

Cotton Technology Mission (CTM)

Technology Up gradation Fund (TUF)

The government adopted the National Textile policy in the year 2000 to harness

opportunities for increasing India’s shares in global trade. The policy aims to increase

the values of textile and apparel exports from the current US $ 11 billion to US $ 50

billion by 2010.It also aims to increase cotton productivity by at least 50% and upgrade

its quality to international standards.


Textile Mills in Karnataka

The Banhatti co-op Spg Mills ltd

Farmers co-op spg. Mills, Halkoti

Gogte Mills, Belgaum

Gokak Mills

Gopalkrishna Textiles Mills Ltd

Ram Kumar Mills Ltd

Sujata textile Ltd

Subrada Textilese Ltd

Shree Chandrodaya Mills Ltd

Shri. Anjaneya Cotton Mills Ltd

Gadag co-op Textile Mills Ltd

Velan Textiles Ltd


Process of planning at Campbell

Receiving of orders

Order confirmation

Issuing F.C.K’s order copy

Order Planning

Knitting

Cutting

Sewing

Productions follow up


Process of Orders in C.K .L

Confirmation of order

Merchandiser

Lab Dips Approval

Knitting Fabric Approval

Sample Development

Sample Approval

Final purchase order preparation

Knitting for Bulk

Dyeing and finishing

Cutting

Sewing preparatory

Sewing

Pressing

Visual checking

Packing

Dispatch


Clients of the Company

Country Buyer Brand Names

Men’s wear Group Twin hill Original

USA Vantage Vantage PGA Golf PGA Golf Andrew Sportswear Andrew Sport Destination

Esprit Esprit Europe Smart way Smart way

Worthvaley Pierre cardin Asics Asics

New Zealand Wales and makenly Pearl

Mexico Mexinde The One

Oman Oman Textiles Nasse, Joman


Number of Departments

Yarn Department

Knitting Department

Batch Preparation Department

Dyeing Department

Sampling Department

Cutting Department

Embroidery Section

Sewing Preparation Department

Production / Sewing Department

Packing Department

Stores Department


Yarn Department

This is the starting point of the production process where the main Raw material, the Yarn

is received that goes the metamorphosis of being converted into fully finished garments.

The location of the yarn godown is such that the yarns are directly unloaded from the

trucks, inside the godown without being damaged. They are stored in a well-organized

manner and proper records are maintained. The storage capacity is of 40 to 50 tons of yarn.

Order are placed with Gokak Mills as per the purchase order of the buyer, if yarns are not

available with Gokak Mills, it spins the required yarn within 15 to 20 days and send them

to Campbell Knitwear Ltd, 70% of the yarn is brought from the Gokak Mills and other 30%

is filled by Arihanta Spinning Mill (Vardhaman), Amarjyoti Spinning Mill Tirpur, and

Mahaveer Spinning Mill and so on.

Types of yarn:

Grey Yarns: Unbleached yarns.

Dyed Yarns: Different color yarns

Melanged yarns: Fibers which are dyed and spun into yarns

Polyester cotton yarns

Lycra threads: these are used for streachability

Viscose rayon

Filament yarn



Yarn Godown Slip

Yarn Count:

Mill:

Lot/Shade:

Mfg.Month:

Total cones:

Gr.Wt:

Net.Wt:

Remarks:

Knitting Department

This department is the second step of production where the yarn starts taking a form into a

knitted fabric. The temperature maintained normally is “between” 22 to 26 degree Celsius; the

machines are set before starting the knitting process the knitting goes on for 24 hours of a day

comprising of 3 shifts when the operators change.

In knitting department they have circular knitting machine. There are in all 13 circular knitting

machines out of which 12 are Single Jersey Machines and 1 is Double Jersey Machine. The

Machine diameter is selected as per the buyer’s order, which means Lower diameter for kids

garment and higher diameter for larger size. The machine stops production automatically when

25 kgs are produced. Roller take down Mechanism is used.


For cuffs and collars they use flat knitting machine, which can knit four yarns at a time or

more, there are 5 flat knitting machines in the Company. The company uses programmed

floppies for various ribs. Due to the software present inside the machine, rib designing can

be done in the machine itself. The maximum collar length that can be achieved in this

machine is 50 cms.

Humidification plant

The humidification plant is located besides the knitting department to maintain the ideal

temperature and pressure for knitting. The temperature maintained normally is between 220 to

260 . The relative Humidity maintained is 65%.

During knitting, a lot of fly and fluff is generated inside the knitting Department which

obstructs the knitting process and there by Result in a number of defects in the fabric knitted. In

order to avoid any such problems, the air inside the department needs to be replaced by fresh

air from outside. The humidification plant which supplies fresh air at the right temperature and


Humidity, thus helping to maintain the quality of the fabric knitted and the working

environment inside the department carry on this task of replacement of air

Batch Preparatory Department

This department helps the company in taking its foremost step towards maintaining global

quality. Once the fabric is knitted it is brought in the form of rolls to this adjoining department

and sent to dyeing department in form of Batches.

The fabric is unrolled inspected for defects, reversed and batches are made along with required

tapes collars, cuffs and are sent to the dyeing department to be dyed in the same shades. The

batches are marked, labeled before sending to the Dyeing Department.

Though the fabric-unrolling machine has the capacity of unrolling 6000kgs of fabric per day

but based on the order it unrolls approximately only 2000 kgs.


Dyeing Department

In this department the fabric takes its true colors and the department consists of:

Dye Lab

Dye Kitchen

Dye Section

Dye Lab:

The company has fully fledged lab in their dying house, equipped with all required equipments

to test the dyes and chemicals as well as finished fabrics. The laboratory supports the dying

department of the company based on the order placed by the buyer the dyes are prepared for

the shade required. For the testing of dyes various tests like dry rub and wet rub are done on the

swatch sample, all tests are carried out according to ISO standards. The swatch samples are

sent to the buyer who then gets it tested by dyeing testing agencies like SGS India etc. In case

the tests of the dye lab and the buyer’s testing agency match, the approval for bulk dyeing is

given.


Dye Kitchen:

The dye kitchen is located above the dye lab and which can be broadly divided into three

sections:

Chemical section--- for storing the chemicals used for making the dyes Dye preparation

section--- where bulk dye is prepared. Dozing section--- which consists of dozing tanks for

each Dyeing machine. The speed and proportion of dye which is sent to the dying machines is

controlled by these dozing tanks.


Dyeing Section

The Dyeing Section consists of 5 soft-flow jet dyeing machine, the capacity of two being 400

kgs each, two being of 200 kgs each and one of 50 kgs. The 50 kgs capacity machine is used

for sample dyeing and the rest four are used for bulk dyeing. Also, one garment dyeing

machine is used as and when fully finished garments need to be dyed.

There are five people working for all the dyeing machines in each shift, there are 3 shifts, the

work being continued for all the 24 hours.

Dyeing Process

1. Scouring

2. Bleaching

3. Dyeing

The whole dyeing process including scouring and bleaching takes around 11 hours.


Finishing Department

The finishing department is adjacent to the dyeing department and is equipped with all

modern machinery. The fabric, which are dyed are passed on to this department.

Once dyeing is done, the fabric is squeezed to extract the water. For this there are two

machines HYDRO EXTRACTOR of 100 kgs capacity and WEISS SQUEEZING machine

of 200 kgs capacity are used. The fabric is then passed through the WET SPREADER

machine to remove all the ridge marks. The capacity of this machine is 400kgs per 1.5

hour, temperature required is 140 degree Celsius. This results in shrinkage ranging between

1cm to 2cm, then fabric compacting is done on the compacting machine. This is done to

remove shrinkage and set the required GSM of the circular fabric. The fabric is then finally

dried by passing it through the RUCKH Drying machine of capacity 1500kgs/ 8 hours


Sampling Department

The sampling department makes the garment according to the buyers requirements in order

to get them approved. Once the sample as approved, the bulk production starts. The

placement of the order depends upon the approval of samples sent by this department to

the Buyer. There are four kinds of samples

Proto sample

Size set sample

Pre-production sample

Salesman sample

Proto sample:

They have the main style and fitting features of the garment which are changeable

according to buyer’s needs.

Size Set Sample:

These are prepared after the approval of proto sample and consists of all sizes, Small,

Medium and Large. This sample is important for measurements and fittings.

Pre-Production Sample:

This sample is the exact clone of the garment the factory is supposed to produce in bulk.

Three pre-production samples are produced, two being sent to the buyer and one is kept

with the company itself.


Salesman sample:

Around 30 to 40 pieces of garments are made and are hung in the shops. When the pre-

production sample is approved, bulk production is started. In case of new orders, Pilot run

is done within the sampling department and accordingly the production process is changed.

The company separately charges for the samples it makes for the buyer.

Cutting Department

The cutting department is situated in between the warehouse and the sewing preparatory

department, so the fabric is easily brought from the warehouse, gets cut and moves to the

sewing preparatory.

Various batches of fabric are sent to the cutting department along with the cuffs, collars

and trims. Records are maintained in each department and are crosschecked.


The cutting department has a capacity of 15000 pieces per day and is equipped with an

automatic Dye and Punch Bierrebi cutting Machine. This machine is used to cut the fabric

of various dia, acceptable by the machine. The machine cuts 1200 pieces per hour.Band

knife is used to cut the collars, cuffs and sleeves. Ten layers can be cut at a time on a band

knife. Collars, plackets and pockets are cut along with the fusing.

Embroidery Section:

M/C MODEL DC-6, 18 Heads, TAJIMA

M/C is of 18 headed / head 6 needles.

Rings Size Used are 7-24 ” Rings

Cost- 14 lacks

Threads used are 2-ply embroidery Silk thread

100% Viscose filament-rayon

900m/tube-63 L

One Box Contains 10 tubes

Supplier:

Regd Natesh implex private Ltd.

Yashawantpur Bangalore-560022

CKL has done more then 300 Designs.

M/C are fully computerized. The designs are fed into floppy and these floppies are stored

properly. When repeat order comes they have style no and CKL-No.

According to which they sort out and do the embroidery.


Sewing Preparatory Department

This department lies in between the cutting department and the sewing department. As the

name suggests, it prepares the panels to be stitched and made into garments in the sewing

department. In this department, the plackets are marked and stitched in the front panel and

the moon-patch with labels as per the buyer’s requirement in the back panels. Cuffs are

also attached to sleeves and various other functions are done according to the style of the

garment.

There are supervisors who keep a track off what the workers are doing and check whether

the position of labels and pockets are proper and guide the operators accordingly. The

department also has a machine for printing with Heat-pressing which is used to print logos

or company name on the required panels. A yellow card is hanged at each machine which

shows how many pieces the operator has been able to produce in a day and whether he has

been able to meet the targets. The garment parts are transferred from one operator to the

other in crates.


Production / Sewing Department

In this department, the various garment parts are assembled, top stitched and various finishing

touches are given as per the buyer’s requirement. It is adjacent to sewing preparatory

department and Packing Department.

Based on the orders placed by the buyer, line setting is done in the production department.

There are six lines in this department and each line is given a target of number of pieces

which they should produce. At the beginning of each line, loading is done. The department

is equipped with switch track handling system and single line assembly system is followed.

There are 130 various machines installed in the sewing department. There production

capacity per day is 10000 to 12000 pieces.


Packing Department

The packing department is adjacent to the sewing department and has an adjacent

warehouse from where the cartons can be loaded onto the trucks when the lot is to be sent.

In this department the final packing is done. The shirts packed in Polly bags from the lines

are sent to the department. It is here that they are packed into cartons. There are in all 14

workers in the department who are called as per requirement.

When packed pieces of garments are sent to this department from the line, an order slip is

also sent along with it. The worker at the receiving counter tallies the number in the slip

with the number of garments received. The garments are the packed in cartons in lots of 6

or 10 pieces as per the buyer’s requirement.

A small slip is placed in each carton containing information regarding the following.

Serial Number

Order Number

Date

Color Number

Size Ratio

A sticker is also pasted on the cartons containing the following information.

Reference Number

Purchase Order Number

Style Number

Size

Quantity

Carton Number

Country of Origin


Stores Department

It is adjacent to the production and packing department. The stores department has racks in

which buttons, labels, threads and various accessories of various orders are kept. The racks

are labeled and the accessories belonging to the particular buyer are kept in there respective

racks. It also stores the stationery to be used by the various departments. When an order is

placed, garment accessories are ordered by the company for bulk production which are

then sent to different departments according to the targets and requirements of the day.

Labels, which are required by the sewing preparatory department are sent to that

department when the lineman brings the slip with the signature of their supervisor.

When this department receives goods, goods Inward Invoice is prepared in which the party

name from whom the samples are bought is maintained and sample is attached to it. One

copy is kept with the Stores Department, another copy is sent to the Merchandising

Department. The third copy is sent to the purchasing department. It is on their approval that

the payment is made.

FABRIC DEFECTS KEPT IN MIND WHEN INSPECTION IS DONE


Fabric Faults:

1. Colour Combination

2. Thick Yarn

3. Thin Yarn

4. Barre effect

Knitting Faults:

1. Loop Drop

2. Sinker Line

3. Knitting Hole

4. Needle Line

Dyeing Faults:

1. Mud Stains

2. Streak Marks

3. Tie Knots

4. Dye Stains

Other Faults:

1. Yellow Marks

2. End of roll

3. Oil stains

Maintenance department


The function of maintenance department can be divided into utility function and

maintenance function.

a) Utility function: Under this function the department has to ensure the operation of

generator sets, boilers, water suppliers etc. it should also give care about the

disposals of waste water.

b) Maintenance function: This function includes maintaining the cleanness of

machineries infrastructure etc.

Personal and Administration department:

The personnel department is one of the important department in CKL, this department will

look after human resources and administrative of CKL. These departments will directly

concerned with workers development and employees their feelings and satisfaction.

This department is striving to take maximum use of human resource of the organization.

The functions performed by personal dept are:

Recruitment: As labour turnover is more in CKL. Recruitment process is continuously

performed by personnel department this department takes care of sources of recruitment by

giving the advertisement in the news paper it will also take case of basic qualification skills

required by the worker or employee.


Wage and salary administration:

This department will look after wage payment to the operation and payment of salary to the

staff of the CKL.

Benefits and welfare facilities: This department will take care of benefits available foe

workers or employees like leave benefits, bonus, advances, provident fund, compensation

against injury etc.

Time keeping: For time keeping there is punch card system. The operators and employees

are required to make in punch and punch out. Punching machines are connected to

computers, which calculates in hourly basis.

Safety measures: This department will provide the safety measures like gum shoes,

goggles, gloves, helmet etc to the dyeing machine operators, mask to the sewing operators

to protect themselves from the dust that is the tiny cotton particles. For emergency situation

first aid boxes are kept ready at different places. A clinic and part time doctor are also

stationed in the factory premises.

Personal and administration is headed by personal and HRD

Manager R.S. Patil 3 executives out of whom one is welfare officer assist him.


Marketing Department

Marketing department performed the functions like receiving the order and dispatching

them in right time, in required city as per requirements of the customers companies

marketing dept is headed by marketing manager F. K. Shah who is also vice president of

the company. CKL also has one marketing department in Mumbai to take care of export

orders , which is headed by commercial manager Mr. Mahesh Mahalingam.

Finance department

The finance department is an important department in CKL. Accounts department is

embedded in finance department. It will take care of all financial activities of the company.

The main responsibility of finance dept is:

Preparing and maintaining accounts

Financing of day-to-day activities of company managing accounts receivales and

accounts payables.

Preparing and handling costing information.

Preparing budgeting

Preparing budget

Preparing profitability statements and reports.


Welfare Department

The company have separate welfare department to look after the all welfare of working

employees.

Welfare Officer:

Section 49 of the Factories act, 1948 makes it obligatory on the employer to appoint a

welfare officer in every factory where 500 or more workers are ordinary employed. Thus

the appointment of welfare officer is a statutory appointment.

The Company has appointed Welfare Officer Mrs. Bharati J.Jadhav


Organizational chart:


Chief Executive Officer

Vice President (Marketing)

General Manager

(Production)

Factory Manager(HRD Department)

Marketing Finance

HRD Maintenance Production

Knitting Dept

Dyeing Dept

Cutting Dept

Sewing Dept

Packing Dept

SAMPLING

Sample representation of a particular population, and is the subset of the population.

Concerned to my project, the sample represented is as sample size of 100 people in number

& the sample is consisting of the employees of Forbes Campbell knitwear.

Stages in the selection of a sample.

Define the target population.

Specify the sampling frame.

Specify sampling unit.

Specify sampling method.

Determine sample size.

Specify sampling plan.

Select the sample.

1. Define the target population.

Concerned to the project, selected the target population as the employees of Forbes

Campbell Knitwear.

2. Select the sampling frame.

Concerned to the project, the sampling frame held at Forbes Campbell Knitwear

company are the different department employees.

3. Specify the sampling unit.

Sampling unit consisting of the selected sample.


4. Specify sampling method.

Concerned to the project, using the probability sampling method, where there is a

probability of selecting any particular member is known i.e. sample random sample.

5. Determination of the sample size.

Concerned to the research sample size selected is 100 i.e. value of the information

exceeds the cost.

6. Specify the sampling plan.

Sampling plan is done according to the stages in the sampling process.

7. Select the sample.

It includes the actual selection of the sample elements and field work (as I am using the

questionnaire)

Background:

As Forbes Campbell Knitwear is completely export-oriented company now they want to

concentrate on domestic market. They want to know the employees satisfaction towards

welfare facilities.

Purpose:

The main objective is to know the impact of welfare facilities on employees satisfaction

and overall opinion of the employee towards FCK.


Research Approach:

A non technical deviation of data collection method. i.e. sample survey that includes

employees of Forbes Campbell Knitwear are department workers (production department)

Time and cost requirement:

Time needed id two months (8weeks) and the financial cost are,

Daily expenses about 50% for two months it would be, 3000/-.

Stationary and printing about, 2000/-.

Total financial cost=3000+2000=5000/-


DATA COLLECTION METHODS

Primary data collection:

Interview: the administrator of a questionnaire to an individual or group of

individuals is called an interview.

Type of interview & structured interview it refers to the extent to which an

interviewer i.e. restricted to following the wording and restrictions in the

questionnaire.

Concerned to my project, I am using the structured questionnaire with open-ended, close

ended and ratings scales where and when necessary. And the questionnaire was addressed

to the employees of FCK.


MEASURING TOOLS

Description type of research, using the questionnaire with rating scale, open & closed

questions. Percentage calculation.

Graphical Methods: By using Column, Pie-Chart, Cylinder, Cone, Pyramid.


ANALYSIS AND INTERPRETATION

Question No.1 Response

Yes 62

No 38

Q1. ARE YOU SATISFIED WITH TRANSPORTATION FACILITY

Yes62%

No38%

Yes

No

Interpretation:

From the above graph we can see that, in the total sample size of 100, 62% of employees

are satisfied with transportation facility provided by Forbes Campbell Knitwear and 32% of

the respondents are not satisfied. Because company at present providing one side bus fare.

They want both side bus fare and employees are expecting that company should purchase

new bus.



1 2 3

A 19 51 30

B 29 44 27

C 67 29 04

D 79 21 -

Q2. WHAT IS YOUR OPINION ABOUT THE FOLLOWING AT CANTEEN.

19%29%

67%79%

51% 44%29%

21%30% 27%

4% 00%

20%

40%

60%

80%

100%

A- Price B- Quality C- Cleanliness D- SittingArrange

PARTICULARS

NU

MB

ER

OF

R

ES

PO

ND

ET

S

1

2

3

Interpretation:

From the above graph we can see that 51% of the respondents are satisfied with price of

canteen19% of the respondents are highly satisfied and 30% of respondents are highly

satisfied and 30% of respondents are not at all satisfied.

44% of the respondents are satisfied with canteen quality 29% of the respondents are

highly satisfied and 27% of the respondents are not at all satisfied.

67% of the respondents are highly satisfied with cleanliness of the canteen 29% of the

respondents are satisfied and 04% of respondents are not at all satisfied.

79% of the respondents are highly satisfied with sitting arrangement made in canteen and

21% of respondents are satisfied.


Q3. ARE YOU SATISFIED WITH MEDICAL FACILITIES.

Yes, 69%

No, 31%

Yes

No

Interpretation:

From the above graph we can see that 69% of respondents are satisfied with medical

facilities provided by the company and 31% of the respondents are not satisfied. Because

there is no hygiene clinic and non-availability of Doctor. Doctor should available 24 hours.



Yes 69

No 31


1 2 3

A 53 45 02

B 66 33 01

C 71 21 08

Q4. DRINKING WATER FACILITY

53%45%

2%

66%

33%

1%

71%21%

8%

0%

20%

40%

60%

80%

100%

1- Cleanliness 2- Accessibility 3- Hot Water

PARTICULARS

NU

MB

ER

OF

R

ES

PO

ND

EN

TS

C

B

A

Interpretation:

From the above graph we can see that 53% of the respondents are highly satisfied with

cleanliness of drinking water 45% of the respondents are satisfied and 2% are not at all

satisfied.

Regarding accessibility of the drinking water 66% of the respondents are satisfied are

highly satisfied,33% of them are satisfied and 1% are not at all satisfied.

Above hot water 71% of the respondents are highly satisfied, 21% of the respondents are

satisfied and 8% of respondents are not at all satisfied.


0% 0% 0%3%

10% 12%

27%

19%

12%17%

0%5%

10%15%20%25%30%

NUMBER OF RESPONDENTS

1-VeryBad

2 3 4 5 6 7 8 9 10-VeryGood

LEVELS

Q5. HOW DO YOU RATE THE SANITATION AT FCK.

Series1

Interpretation:

27% and 19% (46%) of the respondents are placed 7 & 8th rank respectively as good for

sanitation. 12% & 17% (29%) of the respondents are placed 9&10th rank respectively as

very good, 10%&12% (22%) are placed 5&6th rank respectively as neutral.



1 00

2 00

3 00

4 03

5 10

6 12

7 27

8 19

9 12

10 17

Q6. WHERE DO YOU PLACE ANNUAL PICNIC AND ANNIAL DAY CELEBRATION.

1-Excellent, 4%

2- V. Good, 53%3- Good, 14%

4- Average, 16%

5- Not experienced ,

13% 1-Excellent

2- V. Good

3- Good

4- Average

5- Not experienced

Interpretation:

From the above graph we can see that 53% of the respondent are pleased very good for

annual picnic and annual day celebration, 16% of the respondents are placed average, 14%

of the respondents are placed good 13% of the respondents are not experienced and 04% of

respondents are placed as excellent.



1 04

2 53

3 14

4 16

5 13

0%

10%20%

30%40%

50%


1-Excellent 2- V. Good 3- Good 4- Average 5- Notexperienced

PARTICULARS

Q7. STATE YOUR SATISFACTION LEVEL TOWARDS PRESENT WELFARE FACILITIES

Series1

Interpretation:

From the above graph we can see that 47% of the respondents are stated their satisfaction

level very good towards present welfare facilities. 31% of the respondents are stated as

good.



1 07

2 47

3 31

4 13

5 02


A B C D E F G

1 09 20 23 32 06 01 09

2 33 14 11 24 10 02 06

3 26 21 19 19 10 01 04

4 15 29 27 19 05 03 02

5 07 08 12 03 40 12 18

6 07 04 01 02 09 67 10

7 03 04 07 01 20 14 51

Q8. RANK ON A SCALE OF (1 BEING HIGHHEST 7 IS LAST)

9%

20%

23%32%

6%

1% 9%A-Canteen

B-Transportation

C-Medical Facilities

D-Drinking water

E-Sanitary

F-Parties & Picnic

G-Performance awards

Interpretation

According to the respondents 32% of them placed first preference to the Drinking water,

23% for Medical facility, 20% for Transportation, 9% for Canteen, 9% for Performance

awards, 6% for Sanitation and 1% for Parties & Picnics. So according to the respondents

preference ranks are D-C-B-A-G-E-F.


16% 14%

53%

16%

1%0%

10%

20%

30%

40%

50%

60%


A-Excellent

B- V. Good C- Good D- Average E- Poor

PARTICULARS

Q9. HOW DO YOU FEEL ABOUT WORKING ENVIRONMENT

Series1

Interpretation

From the above graph we can come to know that 53% of the respondents are feeling good

about working environment.

16% of the respondents are feeling excellent

16% of the respondents are feeling Average

16% of the respondents are feeling very good

14% of the respondents are feeling poor.



1 16

2 14

3 53

4 16

5 01

Q10. CAREER GROWTH OPPORTUNITY EXISTS IN THE FCK

1%

5%

41%

30%

23%

1-Strongly Disagree

2-Disagree

3-Neither agree norDisagree

4-Agree

5-Strongly Agree

Interpretation

From the above graph we can see that 41% respondents are neither agree nor disagree for

career growth opportunity exists in company, 30% of respondents are strongly agreed,

23% of the respondents are strongly agreed, 5% of the respondents are disagreed and 1% of

the respondent are strongly disagreed.



1 01

2 05

3 41

4 30

5 23

Q11. ARE YOU SATISFIED WITH PRODUCTIVITY / PERFORMANCE BASED AWARD

1%21%

72%

4%

2% 1-Completely Satisfied

2-Satisfied

3-Niether Agree norDisagree

4- Agree

5Strongly Agree

Interpretation

From the above graph we can see that 72% of the respondents are neither satisfied nor

dissatisfied with productivity performance based award, 21% of the respondents are

satisfied 4% of the respondents are dissatisfied, 2% of the respondents are completely

dissatisfied and 1% of the respondents are completely satisfied.



1 01

2 21

3 72

4 04

5 02

Q12. INSTRUCTIONS PROVIDED BY SUPERVISORS ARE MORECLEAR & PRECISE

1%

3%

7%

52%

38%

1-Strongly Disagree

2-Disagree

3-Neither agree norDisagree

4-Agree

5-Strongly Agree

Interpretation

From the above graph we can observe that 52% of the respondents are agreed that

instructions provided by supervisors are more clear & praise, 38% of them are strongly

agreed, 7% of them are neither agreed nor disagreed, and 3% of them are disagreed.



1 01

2 03

3 07

4 52

5 38

10%16%

64%

10%

0%

10%20%

30%40%

50%60%

70%


A-Excellent B-High C-Moderate D-Low

PARTICULARS

Q13. HOW DO YOU FEEL ABOUT WORKLOAD

Series1

Interpretation

From the above graph we can observe that 64% of the respondents are feeling work load is

moderate, 16% of them are feeling high, 10% of them feeling very high and remaining 10%

of the respondents are feeling low.



1 10

2 16

3 64

4 10

0 10 20 30 40


1-Excellent

2- V. Good

3- Good

4- Poor

PA

RT

ICU

LA

RS

Q14. OVERALL HOW DO YOU FEEL ABOUT COMPANY

Series1

Interpretation

From the above graph we can observe that 39% of the respondents are feeling very good

about the company overall, 32% of them are feeling good 28% of them excellent and 1% of

them feeling poor.



1 28

2 39

3 32

4 01

MASTER SHEET

DATA CODE SHEET

Q.NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14SL. NO. 1 2 3 4 1 2 3 A B C D E F G

1 1 3 3 2 1 2 1 1 1 7 2 2 2 3 4 1 5 6 7 4 3 3 4 2 2

2 1 2 1 2 1 1 2 2 1 5 2 2 4 3 2 1 5 6 7 3 3 3 4 3 3

3 1 2 2 2 1 1 1 1 1 7 2 2 4 2 3 1 6 7 5 3 3 3 4 4 2

4 2 3 3 1 1 2 1 1 1 7 2 2 3 4 1 2 7 6 5 3 3 3 4 4 3

5 1 2 2 2 2 2 2 1 1 6 2 3 4 1 3 2 7 5 6 3 3 3 4 4 2

6 1 2 1 1 1 1 1 1 1 6 4 3 2 4 3 1 7 6 5 3 3 3 4 3 3

7 1 2 1 1 1 1 2 1 1 6 2 2 1 2 4 3 7 6 5 3 3 3 5 3 3

8 1 2 2 1 1 1 1 1 1 8 2 3 3 4 2 1 6 7 5 1 3 3 4 3 3

9 1 1 1 1 1 1 2 2 2 8 2 1 2 1 3 4 6 7 5 4 4 3 4 4 1

10 1 2 2 1 1 1 2 2 2 6 2 2 2 1 4 3 5 6 7 3 4 3 4 3 3

11 2 3 2 1 1 1 1 1 1 6 2 2 4 1 3 2 5 6 7 3 3 3 5 3 3

12 2 2 2 1 1 1 1 1 1 6 2 2 1 3 4 2 7 6 5 3 3 3 5 3 2

13 2 3 2 1 1 1 1 1 1 5 2 2 1 3 4 2 5 6 7 3 3 3 4 3 2

14 2 3 2 1 1 1 1 1 1 8 2 2 3 1 4 2 5 6 7 3 3 3 4 3 1

15 1 1 1 1 1 1 2 1 1 8 2 3 1 4 3 2 5 6 7 3 3 3 4 3 2

16 2 3 3 1 1 1 2 1 1 7 2 2 2 1 4 3 6 7 5 3 3 3 4 3 2

17 1 2 2 1 1 1 1 1 1 9 2 2 2 3 1 4 5 6 7 3 3 3 5 3 2

18 2 3 2 1 1 2 1 1 1 8 2 2 2 3 1 4 5 6 7 2 3 3 4 3 1

19 2 3 2 1 1 2 2 2 2 6 4 3 2 1 4 3 7 5 6 3 3 3 4 3 1

20 2 3 3 2 1 2 2 1 1 5 3 3 1 4 5 2 7 6 3 3 3 3 4 4 3

21 2 3 2 1 1 1 1 1 1 5 3 3 2 1 5 4 7 6 3 3 3 3 5 4 3

22 1 3 1 1 1 1 1 1 1 7 2 2 2 3 1 4 5 6 7 3 3 3 5 3 2

23 2 1 1 1 1 1 1 1 1 10 2 2 2 3 1 4 5 6 7 3 3 3 5 3 2

24 2 2 3 2 2 2 2 1 1 10 1 4 6 3 4 2 7 5 1 3 3 3 5 1 3

25 1 3 3 1 1 1 2 2 2 7 4 4 4 1 5 3 6 7 2 1 3 3 4 3 3

26 1 2 2 1 1 1 2 3 3 7 2 2 2 5 4 3 1 6 7 3 2 2 3 3 3

27 1 1 1 1 1 1 2 2 2 5 2 1 1 4 3 2 5 6 7 4 5 3 2 3 2

28 1 1 1 1 1 1 2 2 1 4 1 2 2 4 1 3 7 6 5 2 3 3 3 3 2

29 2 2 2 1 1 1 2 2 1 4 2 2 3 5 4 1 2 6 7 4 4 3 4 3 2

30 1 3 3 2 2 2 2 1 2 7 2 4 3 2 4 1 6 5 7 3 4 3 5 3 2

31 2 2 2 2 1 1 2 2 2 7 2 2 2 3 5 1 4 6 7 3 4 3 5 3 3

32 1 3 2 2 2 2 1 1 1 7 3 3 5 6 3 7 2 4 1 3 3 3 5 3 3

33 1 2 2 1 1 1 2 2 2 7 2 3 4 2 1 3 5 6 7 3 4 2 4 3 2

34 2 2 2 2 2 2 2 2 2 7 2 3 4 5 7 2 3 6 1 3 3 4 4 3 2

35 2 2 2 2 1 1 1 2 1 8 2 3 6 1 7 4 2 5 3 3 3 3 4 3 3

36 1 3 3 2 1 1 2 1 2 7 3 2 2 7 5 1 3 6 4 3 3 3 4 3 3

37 1 2 2 2 1 1 1 1 1 7 1 2 6 2 7 4 3 5 1 3 4 3 4 3 2

38 1 1 1 1 1 1 2 2 1 7 1 2 3 6 4 5 1 7 2 3 4 3 4 3 1

39 1 3 3 2 1 1 2 2 2 8 5 2 3 2 1 4 7 6 5 2 3 3 4 3 3

40 1 2 2 1 1 1 2 1 1 7 2 2 1 3 4 2 5 6 7 4 3 3 5 4 2


41 2 3 3 1 2 2 1 1 1 7 2 2 1 2 4 3 5 6 7 3 4 3 4 3 2

42 1 2 2 1 1 1 1 2 2 6 4 3 7 1 6 5 3 4 2 3 4 3 4 1 2

43 2 2 2 1 1 1 1 1 1 8 2 2 5 2 7 1 4 6 3 3 4 3 4 2 2

44 1 2 2 1 1 1 1 1 1 8 2 4 6 7 5 3 2 4 1 3 4 3 4 2 3

45 1 2 2 1 1 1 1 1 1 8 3 3 6 1 7 4 3 5 2 3 3 3 4 3 2

46 2 2 2 1 2 2 1 1 1 8 2 2 6 5 3 4 1 7 2 3 5 2 4 3 2

47 1 2 2 1 1 1 1 1 1 8 2 3 3 4 5 6 1 7 2 3 4 3 4 3 2

48 2 2 3 2 2 2 2 2 2 7 2 2 2 4 3 1 5 6 7 3 5 3 5 3 3

49 2 3 2 1 1 1 2 2 2 7 2 2 1 3 4 2 7 6 5 1 5 3 5 3 1

50 1 3 3 2 1 1 2 1 1 5 2 2 2 3 4 1 5 6 7 3 3 3 5 3 2

51 1 2 2 1 1 1 1 2 1 5 2 2 3 4 5 1 2 6 7 4 4 3 4 3 2

52 1 2 3 2 1 2 2 1 1 5 2 2 3 4 5 2 1 6 7 2 5 3 4 2 2

53 1 3 3 1 1 1 1 1 1 7 2 2 3 5 4 1 2 6 7 2 4 3 4 4 2

54 2 2 2 1 1 1 1 1 1 8 2 3 3 4 1 2 5 6 7 4 2 3 4 3 3

55 1 1 2 1 1 1 2 2 2 8 5 2 2 4 5 1 3 6 7 3 2 3 3 3 1

56 2 3 3 2 2 1 1 2 1 9 5 3 2 4 3 1 7 6 5 3 2 2 4 3 2

57 2 2 1 1 1 1 1 1 1 10 5 1 2 4 7 1 3 5 6 1 3 3 5 2 1

58 2 3 3 2 2 2 2 1 1 7 2 4 2 1 4 3 7 6 5 4 3 3 4 3 3

59 1 2 2 1 1 1 1 1 1 3 2 2 6 4 1 5 3 2 7 1 5 1 5 3 1

60 1 2 2 1 1 1 1 1 1 7 2 2 2 4 3 1 5 6 7 1 5 2 5 2 2

61 1 2 1 1 1 1 1 1 1 9 2 2 4 5 2 3 7 6 1 1 5 2 4 3 1

62 1 1 1 1 1 1 1 1 1 10 2 2 2 4 3 1 5 6 7 1 5 2 5 3 1

63 1 1 1 1 1 1 1 1 1 10 3 1 4 3 2 1 5 6 7 1 5 2 5 1 1

64 1 1 1 1 1 2 1 1 1 10 2 1 2 3 4 1 5 6 7 1 5 2 5 3 1

65 1 3 2 1 2 1 2 2 2 6 2 2 7 6 3 4 2 5 1 3 3 3 4 3 2

66 3 2 3 2 1 1 1 1 1 7 2 2 3 2 1 4 7 5 6 3 5 3 4 3 2

67 1 2 1 1 1 1 1 1 1 10 2 2 2 4 3 1 5 6 7 1 5 3 5 3 1

68 1 2 1 1 1 2 1 1 1 9 4 3 3 4 2 1 7 6 5 2 4 3 5 2 1

69 1 1 1 1 1 1 1 1 1 10 5 2 5 4 3 2 6 1 7 1 4 3 5 3 1

70 1 1 1 1 1 1 1 1 1 10 3 2 2 3 4 1 5 7 6 1 5 2 5 3 1

71 1 1 1 1 1 1 1 1 1 10 4 3 3 5 2 4 6 7 1 2 5 3 5 3 3

72 1 1 1 1 1 1 1 1 1 10 1 1 3 4 2 1 5 6 7 2 5 2 5 3 1

73 1 2 1 1 1 1 1 1 1 9 5 3 3 4 1 2 5 6 7 3 4 2 4 1 2

74 1 1 1 1 1 2 1 1 1 9 2 3 3 4 1 2 5 6 7 1 4 2 4 2 1

75 2 3 2 1 1 2 2 1 1 8 4 4 2 5 1 3 6 7 4 4 3 3 5 1 3

76 2 3 2 1 1 2 1 1 1 10 4 4 2 3 1 4 5 6 7 4 4 3 5 1 2

77 1 2 2 1 1 2 2 1 1 9 3 3 5 7 1 3 4 5 6 2 5 3 5 1 2

78 2 1 2 1 1 2 1 1 1 10 3 3 3 1 4 3 2 6 7 2 3 3 5 2 2

79 1 1 1 1 1 1 1 1 1 10 1 2 7 4 1 2 5 6 7 1 5 2 5 3 1

80 1 1 1 1 1 1 1 1 1 10 5 2 3 1 4 6 3 2 5 3 4 2 5 3 3

81 1 2 2 1 1 2 1 1 1 10 3 3 2 7 1 2 4 5 6 2 5 5 5 3 1

82 1 2 1 1 1 1 1 1 1 9 2 1 3 3 4 1 5 6 7 2 5 2 5 2 1

83 1 2 1 1 1 2 1 1 1 8 5 3 4 4 2 1 5 6 7 2 4 2 2 3 1

84 2 2 3 3 2 2 3 2 3 4 3 4 5 1 2 3 5 6 7 4 1 4 5 3 3

85 1 2 2 2 2 1 1 2 2 10 3 3 3 2 3 1 4 6 7 3 4 2 4 1 2

86 2 2 3 3 2 1 3 2 3 7 4 3 3 2 1 4 7 6 5 2 3 3 3 3 2

87 1 3 3 2 2 2 2 2 2 7 4 4 5 4 5 2 1 6 7 4 2 5 3 3 3

88 2 3 3 2 2 2 2 2 3 5 5 5 3 6 7 4 5 3 1 4 3 3 3 1 3

89 2 3 3 3 1 2 2 2 2 6 4 5 4 4 2 1 5 7 6 5 3 3 4 3 3


90 2 2 2 2 2 1 2 2 2 9 3 3 4 2 1 3 7 6 5 3 4 4 4 1 3

91 2 2 2 2 2 1 2 2 2 8 3 4 4 1 5 2 3 7 6 3 4 2 4 1 1

92 1 2 3 2 2 2 2 2 1 6 4 4 2 2 1 3 5 6 7 4 5 2 3 2 3

93 1 2 3 2 2 1 2 2 3 7 5 3 5 3 1 4 7 6 5 3 4 3 2 2 2

94 1 2 3 2 2 2 2 2 3 5 4 4 3 1 4 3 2 7 6 3 4 4 4 2 4

95 1 2 3 1 1 2 2 2 3 9 5 3 4 4 2 1 5 6 7 3 5 2 4 3 3

96 2 2 2 3 1 1 2 1 3 6 5 3 4 3 1 2 5 6 7 3 4 3 4 2 2

97 2 2 1 1 1 1 2 1 1 8 4 2 3 1 3 2 5 6 7 4 4 3 4 2 3

98 1 1 1 1 1 1 2 1 1 7 4 4 2 2 4 1 5 6 7 3 3 3 5 4 1

99 2 3 3 2 1 1 1 1 1 8 4 2 2 3 4 1 5 6 7 3 4 3 4 3 1

100 1 2 2 1 1 1 2 1 1 9 5 2 2 1 3 4 5 6 7 4 3 3 4 3 1


FINDINGS

1. 85% of the employees are satisfied with welfare facilities provided by FCK.

2. 97% and 79% of the respondents are satisfied with canteen facility with regard to

quality of food and cleanliness respectively.

3. 62% of the respondents are satisfied with transportation facility.

4. 30% of respondents are agreed & 23% of respondents are strongly agreed that in

FCK career growth opportunity exist.

5. 52% of the respondents have agreed that there is a clear communication between

supervision & workers 38% of the respondents are strongly agreed.

6. 39% & 28% of the respondents are feeling very good and excellent respectively

about the company.

7. Employees are expecting following welfare facilities.

a) Company’s own bus for transport facilities.

b) Respondents are expecting to reduce prices of canteen food and improve

quality of the food also more verity should be there.

c) In annual day celebration there should be more entertainment programme

d) Employee State Insurance (ESI) facility.

e) Education facility for employee’s children and

f) Credit society.


SUGGESTIONS

1. Company should own their bus and should give employee the free transportation

facilities for both the travel time.

2. Company should provide 24 hours medical facilities with availability of Doctors

and ambulance services. In addition to this, cleanliness should be maintained as

“Health is Wealth”.

3. Quality of food should be provided with hygiene. Varieties of dishes should be

served.

4. The employees should be given recognition for their hard work and they should be

proud being part of the organization.

5. There should be proper communication and good rapport between various

departments.

6. These are some expectations of employees.

a) Education facility for their children.

b) Employee State Insurance (ESI) facility.

c) Credit Society.

d) Gymkhana club with indoor and outdoor games.


CONCLUSION

“Welfare facilities are in the interest of the employee, the employer and the society as a

whole. Employees are not only asset to the company but also to raise the standards of the

company”.

The satisfied employees are asset to company so it is the company’s responsibility

to see that the employees are satisfied and their expectation are met.

There will be win win situation if employee’s expectations and Management

expectation go hand in hand.

The productivity of the company depends on the employee’s satisfaction.

According to the survey it is clear that most of the employees are satisfied with welfare

facilities provided by the company, if the company provides expected welfare facilitates, it

will defiantly raise the standards of the company and employees will be satisfied.


Dear Sir / Madam,

QUESTIONNAIRE

Employee Name :

__________________________________________________________

Employee Number :

__________________________________________________________

Department :

__________________________________________________________

(1) Are you satisfied with transportation facility?

Yes No

If No why? _______________________________________________________

(2) What is your opinion about the following at canteen?

Particular Highly satisfied Satisfied Not at all satisfied

Price

Quality

Cleanliness

Sitting Arrangement


(3) Are you satisfied with Medical Facilities?

Yes No

If No Why?________________________________________________________

(4) Drinking water facility.

Particular Highly Satisfied Satisfied nor dissatisfied Not at all satisfied

Cleanliness

Accessibility

Hot Water

(5) How do you rate the sanitation at Forbes Campbell Knitwear.

Very Bad Very Good

1 2 3 4 5 6 7 8 9 10

(6) Where do you place annual picnic and annual day celebration?

A. Excellent C. Good

B. Very Good D. Average

E. Not experienced

Any suggestions __________________________________________________

(7) State your satisfaction level towards present welfare facilities.

A. Excellent C. Good

B. Very Good D. Average

E. Not experienced


(8) Rank on a scale of (1 being highest 7 is last)

A. Canteen [ ]

B. Transportation [ ]

C. Medical facilities [ ]

D. Drinking water [ ]

E. Sanitary [ ]

F. Parties & Picnic [ ]

G. Performance awards [ ]

(9) How do you feel about working environment?

A. Excellent B. Very Good

C. Good D. Average

E. Poor

(10) Career growth opportunity exists in the Forbes Campbell Knitwear.

Strongly disagree Disagree Neither Agree nor Disagree Agree Strongly Agree

(11) Are you satisfied with productivity / performance based award.

Completely Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Completely dissatisfied

(12) Instructions provided by supervisors are more clear & precise.

Strongly disagree Disagree Neither Agree nor Disagree Agree Strongly Agree

(13) How do you feel about workload?

A. Excellent B. High


C. Moderate D. Low

(14) Overall how do you feel about company?

A. Excellent

B. Very Good

C. Good

D. Poor

(15) Any suggestion for welfare facilities.


Bibliography

1. Essentials of Human Resource Management and Industrial Relations

P. Subba Rao

2. Marketing Research

Tull and Hawkins

3. Website

www.google.com

www.campbellknitwear.com


http://www.campbellknitwear.com/

http://www.google.com/




Conclusion and Recommendations


Impact of welfare facilities on employee satisfaction @ forbes project report

Business

forbes campbell

side bus fare

labour welfare

labour welfare

annual day

clear communication

present welfare

welfare facilities