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IIPAdviser - Pre-course Work

May 27, 2017

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  • Module oNe BusiNess iMproveMeNt through iNvestors iN peoplepre work

    IMPROVING BUSINESS PERFORMANCE

  • Your task1. ReviewtheCaseStudydocumenttogetherwiththeInvestorsinPeopleStandard.Pleasenotethis

    casestudyonlyrelatestotheInvestorsinPeopleStandardandnotthefullframework. Thetermseniormanagersinthecasestudyisusedtodescribetopmanagersintheframework.

    2. Yourfirsttaskistoidentifytheindicatortowhichthefindingsoneachpagerelateandwritethenumberintheboxatthetopofthepage.Onceyouhaveidentifiedthecorrectindicator,pleasesortthepagesintotheorderofLevel1oftheInvestorsinPeopleFramework.

    3. Youarethenaskedtoworkthrougheachassessorfindingforeachindicator.Youshouldidentifythefollowing:

    Whichevidencerequirementthefindingprovidesevidencefor,ifatall.Pleaserecordagainsteachfindingwhetheritrepresentspositive(+),negative(-)ornoevidence(NE).Intheeventthatafindingmeetspartofanevidencerequirementpleasestillmakeanoteofthis.

    Whethertheindicatorismet. Theoverallrationaleforyourjudgement.

    4. Usetheproformaonpage1torecordyourjudgementoneachevidencerequirement.Acopyofthisproforma,completedwithyourresults,shouldbebroughttotheworkshop

    5. Pleasemakeanoteofanyareasofgoodpractice/strengthsandareasfordevelopment.

    6. Finally,pleasemakeanoteofanyissues(casestudyrelatedorotherwise)thatyouwishtodiscussattheworkshop.

    7. Pleasenotethatforthepurposesofthisexerciseyoushouldassumethatanyquestionsyoumayhavehadhavebeenasked,allavenueshavebeenexploredandnofurtherevidencehascometolight.Inotherwordsthesummarydocumentsdetailalltherelevantevidencefound.

    Module oNe BusiNess iMproveMeNt through iNvestors iN people pre work

  • Module oNe BusiNess iMproveMeNt through iNvestors iN people pre work

    Case studY: Belvedere hoMesIndicator Evidence

    RequirementMet/Not Met Rationale (please link to assessor findings e.g. B3)

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  • Module oNe BusiNess iMproveMeNt through iNvestors iN people pre work

    Case studY: Belvedere hoMesBaCkgrouNdBelvedereHomeswasestablishedin1990toprovideservicestoadultswhohavelearningdisabilities.Thesesupportservices(residentialcare,supportedlivingandactivityservices)areprovidedtousersinsmall,unobtrusivehomesorintegratedsettingsinthecommunity.TheservicesaredeliveredbyworkinginclosepartnershipwithanumberofotherinterestedpartiesincludingHousingAssociations,SocialWorkTeams,NHSstaff,relatives/advocatesandneighbours.

    Belvederesmissionstatementstatesthattheorganisationexiststomeettheuniqueneedsofindividualswithlearningdisabilities,whilemaximisingtheirindependenceandautonomy.

    HavingheardoftheInvestorsinPeopleStandard,theorganisationdecidedthatnowwouldbeagoodtimetoseehowtheymeasuredup.TheChiefExecutivehopedthatanexternalreviewwouldconfirmthattheorganisationdoesindeedpracticewhatitpreaches.

    Atthetimeoftheassessment,thecompanyemployed150peopleoperatingfromeighteenlocationsaroundSheffield.Theseniormanagementteam(SMT)comprisedtheChiefExecutive,threeHeadsofDepartmentfromeachoftheserviceareasplustheHeadofFinanceandtheHeadofHumanResources.Inaddition,theorganisationhas8members(excludingtheChiefExecutive)servingonitsBoardofManagement.

    the assessMeNt proCessAttheinitialmeetingwiththeChiefExecutive,itwasagreedthattheoverallpurposeoftheassessmentwouldbetoidentifywhethertheorganisationmeetstheInvestorsinPeopleStandard.ThiswouldinvolveassessingBelvederescurrentpracticesagainsttherequirementsofthe10indicatorsoftheStandard.

    Inadditiontogaininginformationontheorganisationssystemsandprocesses,theassessmentplan,formsofevidenceandthemethodofprovidingfeedbackwerediscussedandagreed.TheorganisationhadchosentoprepareaselfassessmentdocumentwhichdetailedtheSMTsviewofhowBelvederematcheduptotherequirementsoftheStandard.TheyalsoprovidedtheAssessorwithanumberofkeydocuments.ItwasagreedthattheAssessorwouldreviewthisdocumentationandgatheradditionalrelevantevidenceonsiteasnecessary.

    ItwasagreedthatevidencewouldbegainedpredominantlythroughonetooneandgroupinterviewsandalthoughtheAssessorwouldnotobserveanyspecificmeetingsshewouldwalkthesite,asappropriate,inordertogainobservableevidence.

    TheAssessorconductedtheinterviewsasplannedandspenttwodaysseeing24employeesfromalllevelswithintheorganisation.

  • Module oNe BusiNess iMproveMeNt through iNvestors iN people pre work

    Case studY: Belvedere hoMesA Indicator? ER

    1 Interviewswithpeopleintheorganisationindicatedthatasignificantamountofworkhasgoneintocreatingaculturewherepeopleenjoycomingtowork,workingwiththeircolleaguesandlearninganddevelopingforthebenefitofthemselvesandtheorganisation.IntervieweeshadnothingbutpraiseforhowtheSMTisprofessionalisingBelvedereandforthemanagementstandardstheseniormanagersaresetting.

    2 Asaresult,peoplewereabletoprovidemanyexamplesofhowtheyfeeltheirmanagersareeffectiveinleading,managinganddevelopingthem.Commentsincluded:

    Ithinksheisverygood.SheisalwaysapproachableandisverysupportivewhenIhaveatrainingneedshehasreallysupportedmewithmyNVQ.

    WhenIwashavingtroublegettingtogripswiththenewcareplanformat,Petesatdownwithmeandwewentthroughittogether.

    Tamlaisagoodrolemodelasshealwayslistensandisverygoodatcoachingmethroughanewchallenge.

    Patenergisespeoplebymakingthemfeeltheycanmakeadifference.

    3 Interviewswithmanagersindicatedthattheyfeeltheirapproachtomanaginganddevelopingpeopleispayingoffandarenowseeingamuchmoremotivatedworkforcethaninthepast.

    4 Theyexplainedthatinadditiontoinductionactivities,appraisalsandsupervisionsandcoachingtheydemonstrateBelvederesmanagementcompetencies,byhelpingstafftoidentifylearninganddevelopmentopportunities,inspiringasharedvisionfortheirparticularhome,encouragingstafftoshadowmoreexperiencedcolleaguesandgettingthemtotakeonadditionalresponsibility,valuingdiversityandencouragingandleveragingpeoplesuniqueabilities.ExamplesofspecificsupportgivenincludedanelderlyemployeewhohadbeenencouragedbyhismanagertoundertakeadesktoppublishingcourseinordertoproduceBelvederesinternalnewsletterandateamleaderwhohadspenttwodaysshadowingotherteamleadersinordertoestablishgoodteammanagement.

    5 Intermsofmanagershelpingstafftounderstandwhatthelatteraredoingwellandwhattheyarenotdoingsowell,themonthly1-1supervisionmeetingwhichallstaffhavewiththeirlinemanagerwasseentobeakeyelement.Managersexplainedthatthesemeetingstogetherwiththeannualappraisalallowthemqualitytimewiththeirstafftoexploreperformanceanddevelopmentissueswhichthedaytodaykeepintouchchatsdontalwaysallowfor.

    6 Thissentimentwasechoedbystaff,withintervieweesfeelingthattheyreceivesufficientconstructivefeedbackontheirperformance.Theyexplainedthatthisispartlyasaresultofongoinginformalfeedbackonadaytodaybasisandpartlyasaresultoftheappraisalandsupervisionsystems.Inaddition,peoplealsoreceivedfeedbackfollowingResponsiblePersonVisitsundertakenbytheCareServicesManagerswhichareundertakentosupporttheorganisationsfocusoncontinuousimprovement.

    7 CommentsinsupportoffeedbackbeinganintegralpartofthewayBelvedereoperatesincluded:

    WhenIfirstjoinedBelvedereIwasabitconcernedaboutthefeedbackthingasIwasntusedtosittingdownwithmymanagerandtalkingaboutmyperformance,butnowIthinkitsgreat.Ialwayslearnsomethingfromthesessions

    SometimesIdontalwayslikewhatIhearbutIknowthatitisusefultoknowwhatotherpeoplehaveobservedaboutyou.Ithelpsyoutochangethewayyouapproachthings.

    AsaresultoffeedbackIgotfrommymanagerlastweek,IvechangedthewaythatIhandleaparticularlydifficultserviceuserandImnowgettingabetterresult.

  • Module oNe BusiNess iMproveMeNt through iNvestors iN people pre work

    Case studY: Belvedere hoMesB Indicator? ER

    1 AkeythemethatkeptcroppingupduringmanyoftheinterviewsrelatedtoBelvederestrivingtobecomemoreprofessionalandfocusedoncontinuousimprovement.Peopleexplainedthattheorganisationtriesveryhardtoimprovethequalityofitsservicesandisalwaysaskingforideas.

    Relatedtothis,theSMThasstatedthatitwantstogenerateacultureofinvolvementandempowermentinanefforttocapitaliseonthetalentsofitsentirepeople.Asaresult,ithasintroducedanumberofmechanismstoencouragepeopletotakepartindecisionmakingatalllevels

    2 Managersexplainedthattheytrytoengenderasenseofownershipandresponsibilityinpeoplebyencouragingstaffinvolvementindecisionmakinginthefollowingways:

    Operationofaninclusiveapproachtothebusinessplanningprocess.RepresentationontheJointStaffConsultativeCommittee.Operationofregularteamandonetoonemeetingswheredecisionsaremadeabouttherunningofindividualhomes.

    Provisionofopportunitiestoparticipateinworkingpartieslookingatspecialistareasandpolicies.

    3 Peoplewereabletoconfirmtheoperationofthesemechanismsandthattheyareencouragedtobeinvolvedindecisionmaking.Commentsincluded:

    Iamastaffrepresentative,soIdogetanopportunitytohaveasayandbeinvolvedintheJSCCdiscussionsthathaveanimpactoneveryoneatBelvedere.

    WeareprettymuchlefttorunthehomethewayweseefitaslongaswecomplywithBelvederespoliciesandstandardsIhavealotofflexibilityoverhowIdothings.

    Wehavelotsofworkingpartieslookingatdifferentareasofinteresttodowithcareprovisionandtheyhavearealimpactintermsofintroducinginnovativepractices.

    4 However,noteveryoneagreedthattheywereencouragedtotakeownershipandresponsibilityfordecisionsasthefollowingcommentsindicate:

    Ijustthinkitisearlydaysthemanagersarestilllearningandthatmeansthattheyneedtoletgoabitmore.

    Wecanbeinvolvedinthediscussionsbutitseemsthatdecisionsareoftenmadeforus.Asastaffrep,ImnottoosureabouttheJSCC,oftenactionsgetreferredbacktomanagementratherthanallowingustotakethemforward.

  • Module oNe BusiNess iMproveMeNt through iNvestors iN people pre work

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