IAEA Perspectives and Programme on Nuclear Knowledge ... · Nuclear Knowledge Management Focus Areas & Scope Txt Txt Txt Txt Txt Txt Txt Txt Txt Txt Txt Txt Txt Txt ople s ogy Individual

IAEA Perspectives and Programme on

Nuclear Knowledge Management

Third International Conference on Nuclear Knowledge Management –

Challenges and Approaches (November 7-11, 2016)

John de Grosbois

Section Head, Nuclear Knowledge Management

Planning, Information and Knowledge Management Division

Department of Nuclear Energy, IAEA

What is “Nuclear” Knowledge

Management ?

Is it mostly about

managing our

specialized nuclear

Technology and

knowledge?

Is it just knowledge

management

applied to the

nuclear sector?

or

?

Do we all look at KM the same way…?

Different perspectives and the

need for an integrated view

KM practitioner perspective

(methods and tools)

Business processes

and work-flow

Perspective of KM

KM focused on

fundamental knowledge

Nuclear Technology

Very long timelines

Complex and expensive

Multi-disciplinary

Competing objectives

Inherent risks

Many stakeholders

Why is NKM needed?

Why is it challenging?

Lifecycle Threats to

Knowledge

Nuclear Knowledge

Economic cycles

Organizational lifecycles

Technology lifecycles

Project lifecycles

Employee lifecycles

Facility lifecycles

Life-cycle Phase

Sco

pe o

f Conce

rn

Nuclear Knowledge Management

Focus Areas & Scope

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Pe

op

le

Pro

ce

sse

s

Te

ch

no

log

y

Individual Expert Level

National and Int’l Level

Organizational Level

Underlying Knowledge Processes

Knowledge

Acquisition &

Adoption

Knowledge

Generation &

Validation

Knowledge

Retention &

Storage

Knowledge

Transfer &

Sharing

Knowledge

Utilization or

Application

KM is like a big telescope

Technology

& Plant

Systems

Lens

Business

Processes

Lens

Management

System

Lens Organizational

Culture Lens

• Direction

• Focus

Beholder

Knowledge

Management

Lens

What to look at?

Knowledge

domain

What’s

missing,

weak?

What’s

critical?

Is it

sustainable?

Is depth,

coverage

OK?

Is it

aligned?

What’s

at risk?

Changing

needs?

What’s

important

?

Fukushima Report: 2 Key

Highlights…

• In order to promote and strengthen safety culture,

individuals and organizations need to continuously

challenge or re-examine the prevailing assumptions about

nuclear safety and the implications of decisions and actions

that could affect nuclear safety.

• A systemic approach to safety needs to consider the

interactions between human, organizational and technical

factors. This approach needs to be taken through the entire

life cycle of nuclear installations.

Quality

Control

Quality

Assurance

Total Quality

Management

Time

Safe

ty &

Per

form

an

ce

Integrated

Management

System

Safety Culture

Knowledge

Management

Risk-Informed

Decision Making

Human

Performance

Management

Systematic

Approach to

Training

Learning

From Operating

Experience

Evolution of Management Approaches

Human Resources

Management

Safety

Management

Knowledge Hoarding

Culture

Knowledge Sharing

Culture

Basic

KM

(mostly r

eactive)

Ad

va

nce

d K

M

(mostly p

roactive)

Level 2

“Systemic”

(KM is embedded in

management

systems)

Level 1

“Programmatic”

(KM coordinated

organization-wide)

NKM Maturity Model

Level 0

“Ad hoc”

(KM as localized

initiatives only)

IAEA NKM Programme

• Established in 2001

• Increase Member State awareness and

understanding of risks and challenges of KM in the

nuclear sector

• Development and dissemination of good KM

practices in all Member States

• Facilitate nuclear knowledge flow to developing

countries and newcomers

IAEA NKM Programme

Key Areas & Elements

Advancing NKM

Methodology

Strengthening

Nuclear

Education

Applying

Information

Technology

Digital repositories

Learning management systems

Supporting

communities

of practice

Ma

nagem

ent

of desig

n r

equirem

ents

Sta

keh

old

er

netw

ork

s

Innovation

CentresKM

Assist

Visits

Outreach

Portals

E-Learning

Thank you!

Visit IAEA NKM at http://www.iaea.org/nkm