A PROJECT REPORT ON MARKETING STRATEGIES OF HYUNDAI MOTORS INDIA LIMITED WITH FOCUS ON HYUNDAI SANTRO SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION [BBA] TRAINING SUPERVISOR SUBMITTED BY Subhashish roy akhil malik Marketing manager enrollment no:05511110009 Company:Hyundai batch:2005-08
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A PROJECT REPORT ON
MARKETING STRATEGIES OF HYUNDAI MOTORS INDIA LIMITED WITH FOCUS ON
HYUNDAI SANTRO
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION [BBA]
TRAINING SUPERVISOR SUBMITTED BY
Subhashish roy akhil malikMarketing manager enrollment no:05511110009 Company:Hyundai batch:2005-08
Guru jambheswar university of science
And technology,hisar
ACKNOWLEDGEMENT
This term paper analyses the marketing strategies and marketing mix of
Hyundai Motors India Limited with special focus on its B-Segment car
Santro.
I would also like to thank my respected mentor and guide Mr.
Shubhashish Roy (Marketing Manager) for giving me this opportunity
to apply my classroom knowledge in the practical field, which will
further harness my skills and sharpen my business acumen.
AKHIL MALIKCourse:BBA
EXECUTIVE SUMMARY
Indian Economy has undergone a radical transformation in the last three decades. The
discoveries and invention in various fields of life is perhaps being the reasons for this
transformation. The marketing strategy in India which was practiced in the olden
days has either been changed or been refined so as to adjust with this dynamic world.
If we consider the early years of development of our economy, It is observed that the
producer’s consumers as well as production and consumption is becoming more and
more complex and specialized.
The present emphasis is one matters of providing a complete ‘comfort’ or ‘status’ to
the customers every walk of life. In the light of the present marketing scenario,
through this project, How HYUNDAI MOTOR INDIA LTD. can increase its market
share in “automobile industry” emphasis on marketing.
Authentic marketing is not the art of selling what you make but knowing what to
make. It is the art of identifying and understanding customer needs and creating
solutions that deliver satisfaction to the customers, profits to the producers and
benefits for the stakeholders. - Philip Kotler
This Project report tries to take a look on various aspects on Marketing and study of
Marketing strategies adopted by Hyundai Motors India Limited (HMIL) with a
special focus on Hyundai Santro. We settled for HMIL because at the time of its entry
in Indian Market back in 2007, it was taken as another foreign car maker entering
Indian Passenger car market. But the way in which HMIL has achieved a constant
growth rate of around 30% in past 8 years and the way Santro has emerged as the
market leader in B-segment is all due to its fierce Marketing program. Hence a
detailed study at the marketing strategies adopted by HMIL for Santro gives us an
excellent opportunity to apply our classroom learning in analyzing real life situations.
TABLE OF CONTENTS
S.No. Topic
Chapter 1. Introduction - 1-9
Indian Automobile Industry
Objectives
Porters Five Force Model
History of Indian Automobile Industry
Trends In Indian Automobile Industry
Key Developments in the Industry
Key Demand Drivers
Chapter 2. Objectives 10
Chapter 3. Segment Analysis 11-13
Chapter 4. Hyundai Motors India Limited 14-20
An Overview Of The Company
New Milestones
Awards And Recognition
Product
Chapter 5. Research Methodology 21
Data Collection
Sample Size
Statistical Tools
Chapter 6. Analysis Of The Marketing Strategy With Focus To
Hyundai Santro
22-33
STP – Segmentation, Targeting, Positioning
Porter 5 Force Model
SWOT Analysis
P’s Of Hyundai Motor India Ltd. With Focus On Hyundai
Santro
Chapter 7. Findings And Analysis 34-42
Chapter 8. Recommendations 75-76
Chapter 9. Conclusion 77
Questionnaire 78-79
References 80
Bibliography 81
INTRODUCTION
INDIAN AUTOMOBILE INDUSTRYA market is never saturated with a good product, but it is very quickly saturated with
a bad one. - Henry Ford
The automotive industry is one of the largest industries worldwide and in India as
well. The automotive sector is a vital sector for any developed economy. It drives
upstream industries like steel, iron, aluminium, rubber, plastics, glass and electronics,
and downstream industries like advertising and marketing, transport and insurance.
The automotive industry can be divided into five sectors:-1) Passenger Cars
2) Multi- Utility Vehicles (MUVs)
3) Two- and Three- Vehicles
4) Commercial Vehicles - Light Commercial Vehicles (LCVs) / Medium and
Heavy Commercial Vehicles (MHCVs)
5) Tractors
We will be looking at the Passenger car industry in India.
Despite a head start, the passenger car industry in India has not quite matched up to
the performance of its counterparts in other parts of the world. The primary reason has
been the all-pervasive regulatory atmosphere prevailing till the opening up of the
industry in the mid-1990s. The various layers of legislative Acts sheltered the industry
from external competition for a long time. Moreover, the industry was considered
low-priority as cars were thought of as ‘unaffordable luxury’.
The following table presents a comparative view of the extent of motorization in India
vis-à-vis certain other countries in the world.
Country Passenger Cars in Use
per Thousand Persons
Two-Wheelers in Use
per Thousand Persons
Developed Countries
U.S.A 478 14
United Kingdom 373 12
Japan 395 115
Germany 508 36
Emerging Economies
China 3 8
Indonesia 14 62
Philippines 10 14
South Korea 167 59
India 5 27
OBJECTIVES
Some of the Objectives which are focused upon in this report are:
A comprehensive analysis of Indian Automobile Industry.
To study the Marketing Strategies of HMIL wit focuses on Santro.
To focus on Marketing Mix of Hyundai Santro.
To study the consumer satisfaction level with focus to Hyundai santro.
Special emphasis on Promotional activities of Santro and how HMIL has been
able to reposition it in recent times.
Milestones achieved by HMIL.
Recommendations and observations regarding HMIL.
Porter Five Forces Model in the Indian Automobile Industry
Threat from New Players: Increasing Most of the major global players are present in
the Indian Market; a few more are expected to enter. Financial strength assumes importance as high
investments are required for building capacity. Access to distribution network is important.
Although important for all segments, having a distribution network in rural areas is vital for two-wheeler makers.
Lower tariffs in the post-World Trade Organization era may expose Indian companies to threat of imports (however, the threat may be mitigated by non-tariff barriers that may still exist).
Market Strength of Suppliers: Low
A large number of automotive component suppliers are present in the Indian automotive industry.
Automotive players are rationalizing their vendor base to achieve consistency in quality.
Rivalry within the Industry: High There is keen
competition in select segments (such as the Compact and Mid-size segments in passenger cars, and the motorcycle segment in two-wheelers).
New multinational players may enter the market.
Market Strength of Consumers: Increasing Increases awareness among
consumers has raised expectations. Thus, the ability to innovate (technology being the enabler) is critical.
Product Differentiation via new features, improved performance and after sales support is critical.
Increases competitive intensity has limited the pricing power of manufacturers.
Threat from Substitutes: Low-Medium With consumer preferences
changing, inter-product substitution is taking place (scooters are being replaced by motorcycles, and Mini cars by Compact Mid-size cars.
HISTORY OF INDIAN AUTOMOBILE INDUSTRY
Initially, in the post-liberalization period, the automotive sector, especially the
passenger car segment, saw a boom, derived primarily from economic vibrancy,
changes in Government policies, increase in purchasing power, improvement in life
styles, and availability of car finance. The passenger car industry was finally
deregulated in 1993. However, the automobile industry, which contributed
substantially to the industrial growth in FY1996 failed to maintain the same
momentum between FY1997 and FY1999. The overall slowdown in the economy and
the resultant slowdown in industrial production, political uncertainty and inadequate
infrastructure development were some of the factors responsible for the slowdown
experienced. In FY2007, the sector experienced a turnaround and witnessed the
launch of many new models.
Two things that stunted growth of this industry in the past have been low demand and
lack of vision on the part of the original equipment manufacturers (QEMs). However,
the demand picked up after the liberalization of the regulatory environment, and
global QEMs- who enjoy scale economies both in terms of manufacturing and
research and development (R&D) - entered the Indian market. This has resulted in a
big shift in the way business is conducted by suppliers, assemblers and marketers.
PASSENGER CAR INDUSTRY IN INDIA: HIGHLIGHTS
Passenger car sales are expected to increase at a compound annual growth rate
(CAGR) of 8% over the period FY2006-2007. The six broad segments in the car
market today are- Mini, Compact, Midrange, Executive, Premium and Luxury. In
the medium term, growth in the Indian passenger car industry is expected to be led
largely by the Compact and Mid-range Segments.
The critical success factor has changed from price to price value.
In terms of engine capacity, the Indian passenger car market is moving towards cars
of highest capacity.
With the launch of new models from FY2007 onwards, the market for MUVs has
been redefined in India, especially at the upper end. Currently, the higher-end
MUVs, commonly known as Sports Utility Vehicles (SUVs), occupy a niche in
the urban market. With the success of SUVs, the line of distinction between
passenger cars and MUVs in the Indian market is getting increasingly blurred.
Domestic car manufacturers are now venturing into areas such as car financing,
leasing, and fleet management, and used-car reconditioning /sales, to complement
their mainstay-business of selling new cars.
Trends in the Indian Passenger Car Industry
Indian Passenger Car
Industry
Manufacturing Technologies:Flexible Manufacturing Systems
Components:Tierisation;Tyres: Radials, Retreading
Regulatory framework:Deregulation;De licensing;Removal of QRs;Introduction of strict Emission norms
Auto finance:Better/ cheaper schemes
Distribution Systems:Changing relationship of manufacturers with dealers and suppliers
Materials: Low weight; Synthetic Composites
Entry of Foreign Manufacturers
Product technology:MPFI; CRDi; diesel system
Structure of demand:Change in industry segmentation
KEY DEVELOPMENTS IN THE INDUSTRY
COMPANY NAME
DOMESTIC SALES MARKET SHARE
APR-AUG
2006
APR-AUG
2007 GROWTH
APR-AUG
2006
APR-AUG
2007
Daimler Chrysler India Pvt Ltd 633 662 4.6 0.2 0.2
Fiat India Automobiles Pvt Ltd 2907 635 -78.2 0.9 0.2
Ford India Ltd 8852 6944 -21.6 2.8 2.1
General Motors India Ltd 7179 4981 -30.6 2.3 1.5
Hindustan Motors Ltd 5610 5626 0.3 1.8 1.7
Honda Siel Cars India Ltd 13813 17560 27.1 4.4 5.3
Hyundai Motor India Ltd 48299 63140 30.7 15.3 19
Maruti Udyog Ltd 162007 169606 4.7 51.4 51.1
Skoda Auto India Ltd 3003 3439 14.5 1 1
Tata Motors Ltd 58548 55536 -5.1 18.6 16.7
Toyota Kirloskar Motor Ltd 4519 4030 -10.8 1.4 1.2
Total Passenger Car Sales 315370 332159 5.3 100 100
During April – August 2007, the passenger car sales in India at 332159 units, marked
a growth of 5.3%over the previous year. The growth in the domestic sales of
passenger cars was led by strong growth in volumes reported by compact and mid –
size segments. While the share of mini and executive segments declined in the period
under study, the share of other segments increased. For instance, the share of compact
segment in the domestic car sales increased from 59.7% in April – August 2007 to
64.9% in April – August 2007, mid – size segment from 20.5% to 22%, and the share
of Premium segment was stagnant at 0.7% in the same period.
New variants launches, easy availability of finance at relatively lower interest rate and
price discounts offered by the players have played an important role in driving the
sales growth in the domestic passenger car industry.
Among the top three manufacturers, HYUNDAI reported a strong growth in sales of
its compact and mid – size car models and increased its market share in April –
August 2007 vis-a–vis corresponding previous. For Maruti Udyog Ltd, a marginal
growth in sales volumes allowed it to maintain its market share during the first five
months of FY2006 while the market share of Tata Motors declined in the same
period.
Key Demand Drivers
Traditionally, disposable income was perceived as the key factor driving passenger
car demand. But over time, other factors that are known to have an impact on demand
have emerged. These include the need for greater mobility, non- availability of public
transport services, availability of cheap finance, development of the used-car market,
introduction of new technologically superior models, increasing levels of urbanization
and changing consumer profiles.
CAR DEMAND
There is a high degree of correlation between the demand for cars and ECONOMIC GROWTH.
Availability of NEW MODELS is likely to increase and change the structure of demand.
Competitive PRICING is crucial for gaining market share, especially in the small car segment.
AVAILABILITY OF CHEAP FINANCE is a key determinant of demand as most cars (around 60%) purchased in India are financed.
A mature USED CAR MARKET would, on one hand, encourage consumers to trade in their cars faster, and on the other, eat well into the share of new cars.
The Central Government’s AUTO POLICY on excise and customs is an important aspect affecting the demand and supply of cars.
High degree of correlation between PER CAPITA INCOME and demand for cars, increase in the number of people crossing the income threshold, and CHANGING CONSUMER PROFILE are likely to increase and change the structure of demand.
User status – Potential users and first time users
Buyer – Readiness Stage – Those who are aware, informed, interested and intend to
buy
Targeting
In evaluating the market segments Hyundai has looked at two factors - The segments
overall attractiveness and the companies resources. As is very clearly seen Hyundai
has opted for a selective specialization kind of targeting. Hyundai has selected a
number of segments each objectively attractive and appropriate. There is minimal
synergy among the segments but each is a cash cow. This multi segment strategy has
had the effect of diversifying the firm’s risk.
Having Shah Rukh Khan to endorse the Santro paid off for Hyundai. Shah Rukh as a
brand ambassador targets two sections of the society. Firstly, his glamorous and
sophisticated image appealed to the elite effecting their purchase decisions. Secondly,
his adorable persona appealed to the middle class buyers who wanted a good car for
the ‘big’ investment they were making and for people who were graduating from the
Maruti and the second hand car.
Hyundai Santro was first launched in September 1998. At that time the cars which
were prevailing in B-Segment was lead by Maruti Zen. With a price tag of only Rs.
2.99 lakh Santro was targeted as the best available alternative for Zen and was
described as “The complete Family Car”.
The low price tag of Santro initiated a price war among all companies and forced Tata
Indica to pre-pone its launch. The initial low price tag and strengthened by a solid
marketing initiatives in form of print advertisements provided a solid foundation for
Santro in India which showed in its sales of 17000 units in just 5 months. With that
started a journey of Santro whose sales grew at an average of 30% every year to
emerge as the No. 2 car in B- Segment giving the established leader Zen sleepless
nights.
Hyundai has identified its target market based on its pricing strategy. Santro aims to
be the price leader in B-Segment cars. It has always priced its base model lower than
Zen or Indica giving all the features which they give in their higher models. With a
constant change in its positioning strategy, Hyundai Santro has succeeded in
identifying its target market every time and emerging as the fastest selling car in its
own segment. With the invent of Santro Xing, Hyundai is looking towards entire new
segment of consumers and all set to target it to emerge as the market leader in B-
Segment cars.
POSITIONINGSince its inception, Santro has undergone a lot of changes in terms of its positioning.
First it was Santro, then Santro Zip drive, then came Santro Zip Plus and finally
Santro Xing as the latest model.
When Santro was initially launched it was positioned as “The Complete Family Car”.
Since Santro was launched in B-Segment, it had Maruti Zen and Tata Indica as its
biggest competitors in that segment. The stylish ‘Tall Boy’ Design of Santro together
with its slogan helped it to position itself as one of the cars to look upon.
With a constant change in its positioning, Hyundai always tried to keep alive the buzz
associated with Santro. The Zip drive and Zip plus positioning of Santro helped to
portray its position as the car which changes with time and giving its owners
something extra.
With the invent of Santro Xing in 2007, which came with some design changes too,
Hyundai repositioned Santro as “Sunshine Car (smart car for young people)” from
earlier “complete family car”. This was done because the competitors were coming
out with similar products and then Hyundai started what they call as ‘Emotional
Positioning’. This repositioning of Santro also helped it to target the segment of first
time car buyers. Even the print ads at this time were designed in a way to project
Santro as the first car for the fastest growing consumer segment of India at that time,
The Young Professionals, of the service industry that combined with various loan
facilities were too eager to buy their first car. This led to a phenomenonal growth in
its sales and further strengthening its position as a brand in consumer mind. Thus the
repositioning of Santro gave it an edge over its competitors and also to emerge as a
tough rival to Maruti 800 as ‘The First Car’.
6.3 PORTERS FIVE FORCES MODEL
Barriers to EntryHigh capital investment requiredStrong distribution network of existing playersStrong Brands existingEconomies of Scale
Threat of SubstitutesSwitching Cost to substitute is very lowPrice – performance Trade off of substitutesBrand loyalty does not exist
Bargaining power of SuppliersNo substitute for critical InputsSwitching cost from one supplier to other is highSupplier integrating forward for higher prices and margins
Bargaining power of BuyersAvailability of many brandsPrice sensitivityBuyer InformationProduct differentiation
Rivalry among existing firmsExit barrierIndustry GrowthIndustry ConcentrationDiversity of rivalsPrice competitionProduct differences
SWOT ANALYSIS
Strengths
Brand NameLarge Distribution NetworkWide product offering at different price pointsCheapest Cars in corresponding segmentsEncouraging exportsAwarded many awardsEconomy with technology
Weakness
Lack of in house R & DNew model introduction limited to only cosmetic changesDominance mainly at lower level only (Santro)
Opportunity
Rise of Indian middle class and small citiesA booming economyRising exports
Threats
Many players fighting for the same cakeEntry of new playersCannibalism
Strengths
1. Brand Name: ‘Santro’ has emerged as a strong brand name in recent times.
Backed with the parent company Hyundai this is recognized as a strong player in
worldwide automotive market, Santro has definitely a value associated with it any
individual will like associatd with.
2. Large Distribution Network: With a strong dealer network of around 300 dealers
al around the country, Hyundai has made its presence felt in each and every corner
of India.
3. Wide Product offerings at different price points: Hyundai has launched various
models in various segments and hence has a very good product mix of offerings as
different price points. Starting from Rs. 2,78,999/- for Xing XK Non AC to Rs.
4,28,298/- for Xing AT (M).
4. Cheapest cars in respective segments: Hyundai has always followed an aggressive
pricing policy. As a result it has its cars priced at lowest possible rates in
respective segments.
5. Encouraging Exports: Backed by a strong production and a global setup at
Chennai plant, Hyundai is exporting a lot. An export of worth Rs. 1,325 crores has
been achieved in last six months.
6. Awarded Many Awards: Hyundai has been awarded with many awards and
recognitions like “The Star Company” amongst unlisted companies by Business
Standard this year. Its various models like Getz and Elantra too has achieved
many awards, thereby increasing the brand vale of the company.
7. Economy with technology: Hyundai’s cars have always seen as a company
producing cars blending economy with technology. Santro’s initiative of putting a
16-bit microprocessor on board has proved as one of the major reasons for its
success and that too for the lowest price in its segment.
Weaknesses
1. Lack of in house R & D: HMIL do not have a comprehensive R & D department
in India and all the major design changes are sent by its parent company HMC.
2. New model introduction to only cosmetic changes: There is no major design
changes incorporated in Santro since its inception. Only some cosmetic changes
have been made.
3. Dominance mainly at lower level: HMIL dominance in Indian market is only at its
lower level segments like Santro in B-Segment and Accent n C-Segment. It has to
focus on its upper segment models to strengthen its position in Indian car industry.
Opportunities
1. Rise of Indian middle class and small cities: As a phenomenonal growth is
seen in recent times in Indian middle class and the purchasing power of
working class individuals. Also a rise in small cities across the country has
given a great opportunity to Hyundai for achieving a higher growth rate in
coming times.
2. A Booming Economy: Indian economy is growing at a rate of on an average
of 7% every year thereby giving an opportunity of larger sales in each and
every segment.
3. Rising exports: With a export of Rs. 1,325 crores in last six months, HMIL has
a great opportunity of achieving a export target of Rs. 2,700 crores in this
fiscal year.
Threats
1. Many players fighting for the same cake: There a many major players in the
B-Segment and since the size of market is not expanding rapidly, HMIL has a
major threat in form of tough competition.
2. Entry of new players: with coming of Fial Palio and other players planning to
come out with much more models in B-Segment, the competition is just
getting hotter.
3. Cannibalism: to some extent the Getz is affecting Santro because of its price.
Thus HMIL has to focus more on its positioning strategy of Getz and Santro.
P’s of Hyundai Motor India Ltd. With focus to
Hyundai Santro
First ‘P’ - The Product
A New Shining Dawn
Here Comes the Sun Again
Ever since its launch in 1998 the Santro has proved to be the best compact car in
India, thanks to its excellent design and extensive testing for over 100,000 kilometers
in real Indian road and climate conditions. It is clever design that gives cars this touch
of practical beauty. Hyundai has come up with a vehicle that surprises with its ability
to utilize space extraordinarily well. The Hyundai Santro is probably the first of the
`big-small' cars that hit Indian roads. Set between the B and C segments in terms of
size and price, the Santro attempts to offer trim quality, interior space and build
quality on a par with the pricey sedans. First it was Santro. Then it got renamed as
Santro Zip Drive. After a while, Santro Zip Drive got replaced by Santro Zip Plus.
And then came its new ‘global' car, Santro Xing. Yes, Santro Xing is the new avatar
of the Santro Zip Plus. However, this time it is not just a change in the name; the new
avatar also looks different from its predecessor. The Santro Xing comes in five
versions, including automatic transmission, and has a new sporty exterior with safety
features which meet European standards. The Santro Xing is available in nine colours