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SUMMER TRAINNING PROJECT REPORT ON HUMAN RESOURCE PLANNING’’ MOTORS &GENERALS SALES PVT.LTD SUBMITTED TO SUBMITTED IN PARTIAL FULFILMENT FOR THE REQUIREMENT OF THE AWARD FOR THE DEGREE OF MASTER IN BUSINESS ADMINISTRATION BATCH 2010-2012 BATCH 2010-2012 S .S. INSTITUTE OF MANAGE MENT S. S. INSTITUTE OF MANAGEMENT
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“HUMAN RESOURCE PLANNING’’ TATA

Aug 25, 2014

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Page 1: “HUMAN RESOURCE PLANNING’’ TATA

SUMMER TRAINNING PROJECT REPORT ON

“HUMAN RESOURCE PLANNING’’

MOTORS &GENERALS SALES PVT.LTD

SUBMITTED TO

SUBMITTED IN PARTIAL FULFILMENT FOR THE REQUIREMENT OF THE AWARD FOR THE DEGREE OF MASTER IN BUSINESS ADMINISTRATION

BATCH 2010-2012

BATCH 2010-2012

CORPORATE GUIDE SUBMITTED BY

MISS. POONAM YADAV SHALINI SHRIVASTAVA

HR HEAD MBA III SEM

MGS AUTO FAB PVT.LTD ROLL NO.1066270021

LUCKNOW UNDER THE SUPERVISION OF

MISS. SHWETA SAXSNA

FACULTY OF SSIM, LUCKNOW

S .S. INSTITUTE OF MANAGE MENT

S. S. INSTITUTE OF MANAGEMENT

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ACKNOWLEDGEMENTIt’s not a single man effort, which is sufficient for the accomplishment of a research. Various

factors, situations and persons integrated to provide me the background for the

accomplishment of this task.

I express a deep debt of gratitude to SHWETA SAXENA (my research supervisor), in S.S

INSITIUTE OF MANAGEMENT Lucknow, who was there to guide me throughout my

research.

I am equally beholden to my parents for their co-operation and support. Last but not least, I

would like to thank my friends for their extremely useful suggestions and valuable guidance

in making this projects a success.

Regards,

SHALINI SHRIVASTAVA

MBA III SEM

S .S. INSTITUTE OF MANAGE MENT

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TABLE OF CONTENT

INTRODUCTION

1. ORGANIZATION PROFILE

2. BRIEF HISTORY

3. MISSION AND CORE BUSSINESS/ FUNCTION

4. BACKGROUND OF THE STUDY

OBJECTIVE OF THE STUDY

SCOPE OF THE STUDY

THEORETICAL ASPECT OF HUMAN RESOURCE

MANAGEMENT

HUMAN RESOURCE PLANNING-:

1. MANPOWER PLANNING

2. RECURITMENT

3. SELECTION

4.TRAINING&DEVELOPMENT

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5.PERFORMANCE MANAGEMENT AND APPRAISAL

PRACTICAL ASPECT OF HUMAN

RESOURCE MANAGEMENT-:

1.POLICIES & SYSTEM

2.STRATEGY COMPALIANCE & LEGAL WORK

3.EMPLOYEE RECORD

RESEARCH OBJECTIVE

1.RESEARCH METHODOLOGY

2.RESEARCH DESIGN

3.RESARCH TOOL -: QUESTIONNAAIRE

DATA INTERPRETATION

FINDINGS

CONCLUSION

SUMMARY

BIBLIOGRAPHY

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INTRODUCTION

OF

MGS GROUP TATA MOTORS

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INTRODUCTION

India's largest company in the automobile and commercial vehicle sector with upwards of

70% cumulative Market share in the Domestic Commercial vehicle segment, and a

midsized player on the world market with 0.81% market share in 2007 according to OICA

data. The OICA ranked it as the 19th largest automaker ] based on figures for 2007. and the

second largest manufacturer of commercial vehicles in the world. The company is the

world’s fourth largest truck manufacturer, and the world’s second largest bus manufacturer.

In India, Tata ranks as the leader in every commercial vehicle segment, and is in the top 3

makers of passenger cars. Tata Motors is also the designer and manufacturer of the iconic

Tata Nano, which at INR 100,000 or approximately USD 2300, is the cheapest car in the

world.

Established in 1945, when the company began manufacturing locomotives, the company

manufactured its first commercial vehicle in 1954 in a collaboration with

Daimler-BenzAG, which ended in 1969. Tata Motors is a dual-listed company traded on

both the Bombay Stock Exchange, as well as on the New York Stock Exchange. Tata

Motors in 2005, was ranked among the top 10 corporations in India with an annual revenue

exceeding INR 320 billion.

In 2004, Tata Motors bought Daewoo's truck manufacturing unit, now known as Tata

Daewoo Commercial Vehicle, in South Korea. It also acquired Hispano CarroceraSA, now a

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fully-owned subsidiary. In March 2008, it acquired the Jaguar Land Rover (JLR) business

from the Ford Motor Company, which also includes the Daimler and Lanchester brand and

the purchase was completed on 2 June 2008.

Tata Motors has auto manufacturing and assembly plants in Jamshedpur, Pantnagar,

Lucknow, Ahmedabad and Pune in India, as well as in Argentina, South Africa and

Thailand.

combined development-related expenditure of the trusts and the companies

amounts to around 4 per cent of the net profits of all the Tata companies taken

together.

Going forward, Tata is focusing on new technologies and innovation to drive its

business in India and internationally. The Nano car is one example, as is the Eka

supercomputer (developed by another Tata company), which in 2008 was ranked

the world’s fourth fastest. Anchored in India and wedded to traditional values

and strong ethics, Tata companies are building multinational businesses that will

achieve growth through excellence and innovation, while balancing the interests

of shareholders, employees and civil society

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HISTORY

Tata Motors is a part of the Tata Group manages its share-holding through Tata Sons. The

company was established in 1935 as a locomotive manufacturing unit and later expanded

its operations to commercial vehicle sector in 1954 after forming a joint venture with

Daimler-Benz AG of Germany. Despite the success of its commercial vehicles, Tata

realized his company had to diversify and he began to look at other products.

Based on consumer demand, he decided that building a small car would be the most

practical new venture. So in 1998 it launched Tata Indicia, India's first fully indigenous

passenger car. Designed to be inexpensive and simple to build and maintain, the Indicia

became a hit in the Indian market. It was also exported to Europe, especially the UK and

Italy. In 2004 it acquired Tata Daewoo Commercial Vehicle, and in late 2005 it acquired

21% of AragoniteHispano Caracara giving it controlling rights of the company. It has formed

a Joint Venture with Marco polo of Brazil, and introduced low-floor buses in the Indian

Market. Recently, it has acquired British Jaguar Land Rover (JLR), which includes the

Daimler and Lanchester brand names.

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CERTIFICATE

OF

MOTORS &GENERALS SALES LIMTED

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ORGSANIZATION PROFILE -:

   Tata Motors - Commercial Vehicles 

More than half a century of impressive presence and Tata Motors continues to provide India

with top of the line commercial vehicles. Tata Motors is India's largest and among the world's

top five medium and heavy commercial manufacturers.

We have over 130 models providing a wide variety of commercial transport solutions. A

vehicle for every application - you name it we have it! From 2 ton LCVs to 40 ton tractor

trailers and buses that can seat 16 people to as many as 67. From Tippers to Special Purpose

Vehicles, to 6x4 and 4x4 off road vehicles and Defense vehicles - we cover the entire gamut!

Tata Motors Limited is India’s largest automobile company, with revenues of Rs. 35651.48

corers (USD 8.8 billion) in 2010-11. It is the leader in commercial vehicles in each segment, and

among the top three in passenger vehicles with winning products in the compact, midsize car

and utility vehicle segments. Tata Motors’ presence indeed cuts across the length and breadth

of India. Over 4 million Tata vehicles ply on Indian roads, since the first rolled out in 1954.[26]

The company’s manufacturing base in India is spread across Jamshedpur (Jharkhand), Pun

(Maharashtra), Luck now (Uttar Pradesh), Pant agar (Uttarakhand) and Dharma (Karnataka).

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Following a strategic alliance with Fiat in 2005, it has set up an industrial joint venture with Fiat

Group Automobiles at Ranjangaon (Maharashtra) to produce both Fiat and Tata cars and Fiat power

trains. The company is establishing a new plant at Sanand (Gujarat). The company’s dealership,

sales, services and spare parts network comprises over 3500 touch points; Tata Motors also

distributes and markets Fiat branded cars in India.

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*HEIRARCHY OF MGS GROUP OF TATA MOTORS*

MOTORS & GENERAL SALES Ltd.

(DIRECTOR Mr. RAHUL GUPTA)

MGS AUTO FAB Pvt.Ltd MOTOR FAB SALES Pvt. Ltd. MGS DIRECTOR DIRECTOR FABEQUIPMENT

MGS AUTO FAB PVT.Ltd.

DIRECTOR (RAHUL GUPTA)

s

S .S. INSTITUTE OF MANAGE MENT

Mr. DIVAS GUPTA

GENERAL MANAGER (SCV)

MR. VIKRAMJEET SINGH

CARGODIVISION

SAURABH MATHUR (P.H)

PASSENGER DIRECTOR Mr. AMBER SAXENA (P.H.

Mr. RAGHAV GUPTAMr. DIVAS GUPTA

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PSM

RX. DSE

MANAGEMENT OF MGS TATA MOTORS

AUTO FAB PVT. LTD.

AIM /MISSION/ VISION OF MGS GROUP OF TATA MOTORS-:

S .S. INSTITUTE OF MANAGE MENT

DSM ACE

RX DSE

DSE

DSM DSM

MAGIG WINGER

DSE /VENTURE

DSE

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Aim: Customer oriented Quality Product.

Our Mission -:To meet the world for the future growth, the group greatest assets is its total commitment to your satisfaction now and in the future.

Our Vision-:To diversify information various upcoming sectors we no to group up with the global liberalizations.

Our values -: - Delight customer.

Deliver on commitment. Develop people. Depend on each other.

OBJECTIVE OF THE STUDYS .S. INSTITUTE OF MANAGE MENT

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To identify and describe the factors which are critical to the functioning of a particular job \ work so that a match can be established between the skills required to perform a jobtalentof,jobholder..

Thus, the main objectives of the research are:-

Defining the factors of success in works & work role within the organization.

Assessing the current performance and future development need of staff holding

jobs and roles.

Assigning compensation grades and levels to particulars jobs and roles.

Selecting applicants for open positions using ability based on interviewing

technique.

THEORETICAL ASPECT OF HUMAN RESOURCE MANAGEMENT

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*HUMAN RESOURCE MANAGEMENT(HRM)*

Human resource/ personnel management may be defined as the art of procuring, developing, and maintaining competent workforce to achieve organizational goals efficiently.

MEANING & CONCEPT OF HRM

According to FLIPO, “Human resource /personnel management is the planning, organizing ,directing and controlling of the procurement, development, compensation, integration, maintenance and separation of the human resources to the end that individual, organization and social objective are accomplished.’’

popular perception, invites your attention towards a reality check. Talk to select HR executives and discover the truth.

ADMINISTRATIVE ROLE-:

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RESPONSIBILITY OF HRM

ADMINISTRAIVE ROLE

OPERATIVE ROLE

STRAEGIC ROLE

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POLICIY MAKER

ADMINISTRATIVE

ADVISOR

COUNSELOR

WELFARE OFFICER

LEGAL CONSULT

OPERATIVE FUNCTION

REUCRITER

TRAINER DEVALOPER MOTIVATOR

COORDINATOR

MEDIATOR

EMPLOYEE CHAMPON

EVALUATING

MAINTINING RELATIONSHIP

MANAGING CHANGE

INTERIGATION

STRATEGIC RESPONSBILITY OF HRM

TECHNIQUE& METHOD WORK PROCESS EMPLOYEES

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By strategy we mean future -oriented plan for interacting with the competitive environment to achieve organizational goals. Strategy is a frame work for managerial decision. It effects a firm’s awareness of how, when and whereat

should complete and for what purpose it should compete.

FUNCTION OF HR MANAGER-:

HRM department can initiate the recruitment and selection process HRP is sub system in the total organizational planning. Organizational plans and determines the appropriate means for achieving those objectives.

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MANAGERIAL FUNCTION STRATEGIC OF HRM-:

.

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Operating Function of HRM

Job Design Recruitment Performance Job evaluation Motivation

Appraisal

Job Analysis Selection Wages and salary

Training Administration Morale Job

Satisfaction

Induction

Management Fringes Benefit

Placement Development - Grievance &

Disciplinary

Career Procedure

Development Communication

Quality of life

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Human Relation

Compensation Management

HR

Development

HR PlanningOrganizational

Design

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*HUMAN RESOURCE PLANNING

Human resource planning is a system of matching the supply of people opening the organization aspect over a given time frame or, we can say quantity /quality of the person is required for

organization is HR PLANNING.

In simple words, HRP is understood as the process of forecasting an organization’s future demand for and supply of, the right type of people in the right number .It is only after this that recruitment &selection process.

* MANPOWER PLANNING

Quantity/ Quality of the person is required for organization is HRP.

“Estimation of HR & best utilization of human resources’’

“It’s called Manpower Planning’s”

Its first step of H R P and important role play organization.

* MANPOWER PLANNING PROCESS

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*SECOND STEP OF HR PLANNING*

RECRUITMENT :-

Recruitment is a prospecting job where organization makes search for prospecting employees.

Recruitment involves attracting and obtaining as much application as possible from eligible job-seekers.

Recuritment

it is useful to note that hiring, contratry to popular perception, is an ongoing process and not confined to the formative stages of an organisation. Employees leaves the firm in search of greener pastures – some retire and some die in the saddle.More importantly, an enterprise growes, diversifies, takes over other units –all necessitating hiring of new men and women.

Recuritment represents that contact that a company makes with potential employees,

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HR NEEDSHR SUPPLY & FORCASTSHORTAGE RECRUIRTMENT SELECTION,etc.SURPLUS RESTRICTED HOURS VRS,LAYOFFHR PROGRAMMINGHR IMPLEMENTATIONANALYSIS OF THE PROCESSCONTROL AND EVALUATION OF PROGRAMING

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Recruitment life cycle-:

1. Levels of companies.2. Technologies in techniques.3. Explanation of job description & analyzing of requirement.4. Sourcing of profiles from portals.5. Screening of profiles as per the requirement.6. Calling the candidate.7. Formatting of profiles. 8. Maintenance of data base.

ONLINE RECRUITMENT WEBSITES Such sites have two main features, job boards and a resume/ Curriculum Vitae (CV) database. Job boards allow member companies to post job vacancies. Alternatively, candidates can upload a resume to be included in searches by members companies. Fees are charged for job postings and access to search resume.

HEADHUNTERS Headhunters are third party recruiters often retained whennormal recruitment efforts have failed.

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RECRUITMENT &SELECTION NEEDSJOB ANALYSISHUMAN RESOURSCES PLANNINGDETERMINE RECRITMENT &SELECTION NEEDS

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Headhunters are generally more aggressive than in-house recruiters. They may use advanced sales techniques, such as initially posing as clients to gather employee contact, as well as visiting candidate offices. They may also purchase also expensive list of name and job title, but more often generate their own lists.

*SELECTION*

SELECTION & INTERVIEW:-According to SCOTT, “An interview a purposeful exchange of ideas, the answering of question and communication b/w two or more person.’’“The interview is a selection technique which enables the employer to view the total individual and directly appraise him and his behavior.”

COMMON PITFALLS IN SELECTION INTERVIEW-:1-) Too much talking and too little listening, resulting in sketchy information

PERCEPTION:- Our inability to understand others accurately is probably the most fundamental common pit full to selection the right candidate.FAIRNESS:- Fairness in selection require that no individual should bediscriniorated against on the basis of religion region, race or gender.

RELIABILITY:-A reliable method is one which produce consist result when repeated in similar situation. Like a validated test, a reliable list may fail to predict job performance with precision.

PRELIMINARY INTERVIEW:-

*SELECTION TEST:-

EMPLOYMENT INTERVIEW:-

REFERENCE & BACK GROUND ANALYSIS:-

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SELECTION DECISION:-

PHYSICAL EXAMINATION:-

JOB OFFER:-

EMPLOYMENT CONTRACT:-

EVALUATION:-STEPS INVOLVED IN THE SELECTION PROCESS-:

1.BLANK APPLICATION FORM -:

Blank application forms are the printed forms of the organization. It includes

Qualification

Personal information

Work experience

Minimum acceptable

Reference

2. TESTS -: These tests are divided into the following three categories.

Achievement test.

Aptitude test.

Personality.

3. INTERVIEW-: Interview is the most critical stage it ensures that the right candidate is selected for the job interview planning is must.

4. MEDICAL EXAMINATION -: It includes

It physical fitness for the job concerned.

To protect the organization from infection disease.

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To check excessive expenditure on the treatment of the employees.

REFERENCES CHECKING-: The main aim of reference checking is to gather

information about the candidate final selection now the candidate final selection

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TRAINING & DEVELOPMENT No industrial organization can long ignore the training and development needs of its employees without seriously inhabiting its performance. The development of high potential workers with the support of continuous training and retraining is now –a-day seen as a core element in the development of competitive advantage of the organization.

According to Edwin B. Flipoo, “It is a organized procedure by which learn knowledge and skill of an employee for doing a particular job”It refers to instruction in technical and mechanical operations it is designed primarily for non manger.

Training and development offer competitive advantage to a firm by removing performance deficiencies; making employees stay long; minimizing accident, scrap and meeting future employee needs .

IMPORTANCE OF TRAINING :- I. Reducing in cost of production.

II. Maximum utilization of material &man.III. Minimum possibility of accident.IV. Stability in organization.V. High moral.

*METHODS OF JOB TRAINING*

*ON THE JOB TRAINING * *OFF THE JOB TRAINIG*

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PERFORMANCE APPRAISAL:-

An organization’s goals can be achieved only when people put in their best efforts. How to ascertain whether an employee has shown his or her best performance on a given job? Of HRM

“PERFORMANCE APPRAISAL IS AN OBJECTIVE ASSESSMENT OF AN INDIVIDUAL’S PERFORMNCE AGAINST WELL DEFINED BENCHMARKS.”

Performance mgt refers to the entire process of appraising performance giving feedback to the employees and offering rewards or the employees and offering rewards or punishment to them.

HOW PERFORMANCE APPRAISAL CAN CONTRIBUTE FIRM’S COMPETITIVE ADVANTAGE

A Basic principal is that the performance of an individual depends or her ability backed by motivation.

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Competitive Advantage

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Stated algebraically the principal is.

PERFORMANCE = F (ABILITY + MOTIVATION)

To be motivated means to be engaged in a goal-directed behavior. A goal directed behavior always begins with individual feeling certain needs.

What should a manager do to improve employee performance?

Every job is made up of three Components: Planning, doing, controlling.

Job enrichment increases the proportion and planning and controlling component and reduces. The proportion of the doing components.

This can be accomplishment in several ways such as by:

(A).Eliminating a layer of supervision.

(B).Increasing worker’s autonomy and authority.

e.g.-When to start and stop work, when to have a break, to plan work.

(C). Giving worker a complete natural unit of work.

(D). Giving direct feedback to the worker without the supervisor coming in b/w worker

Feel happier when they receive comments from client directly.

(E).Introducing new and more difficult tasks not previously handled.

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PRACTICAL ASPECT OF HRM IN MGS GROUPOFTATA MOTORS

POLICIES & SYSTEM -:

Our focus on employees and organization effectiveness is differential by our commitment to

go beyond practically implementable “best practice’’ to focus on

Customized solution and our execution that creates impact we design and implement HR policies

based upon researched and implement. HR team is constantly interacting with HR professional’s

ideas; learn about the latest trends, useful HR practices and the practical implement of the policies.

LIST OF POLICIES OFFERED IN THE POLICY PACKAGE:-

POLICY PACKAGE -: Policies are listed by employer and sorted by “policy

type’’ for company convenience

.

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Quality Policy / ProcessesQuality Policy

We envisage ‘TOTAL CUSTOMER SATISFACTION’ by engraving following traits on our fabric.

High performance work system (HPWS) is also another method to explain the situation in

motors& generals sales. Autonomous work teams, open systems and performance-based pay are

known collectively as high-performance work systems(Rouse, 2000). HPWS have also “come to be

known as high involvement work systems, flexible work systems and high commitment work systems”

(Aghazadeh & Seeding, 2004) In other words, they are simply work practice that can be deliberately

introduced in order to improved organizational performance The main focus of HPWS is organizing work

so that the employees participate in decisions that affect the everyday operations of an organization.

There are three potential factors that can affect high performance work system in General Motors;

retrenchment of workers, technology used and layout design.

STRATEGY COMPALINCE & LEGAL WORK -:

OUR STRATEGY-:

We will increase profitability through allocation of capital towards opportunities

offering more consistent and higher returns.

Leverage the MGS brand and our core competencies in automobile, education,

healthcare, entertainment, export and to grow in selected categories and geographic

Build partnership with key customers and splicer both in the business –to-business

and business –to –customers areas strength our leadership competencies.

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EMPLOYEE RECORD-:

Events Participation50 Years Celebration

Customer Meet 7 th August 2005

Luck now TATA Motors LTD

Motorsfab sales(P) LTD

Motors & general sales LTD

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TYPES OF NON MONETARY REWARD-:

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TREATS .Free lunches..Coffe breaks..Birthday treats.OFFICIAL ENVIRONMENT.REDECORATION..OFFICE WITH A WINDOW..FLEXIBLE HOURS.ON THE JOBS .MORRE RESPONSIBILITY.. JOB ROTAION..SPECIAL ASSIGNMENT.S.KINCK- KNACKS.DESK ACCESSORIES...DIARIES/ PLANNERS..WALLETS..T-SHIRTS.SOCIAL ACKNOWLEDGMENT.INFORMAL RECOGNITION..RECGNITION AT OFFICE GET- TO- GETHER..USE OF COMPANY FACILITIES FOR PERSONAL PROJECT.TRAINING AWARDS.TROPHIES..PLAQUES..CITATION..SCROLLS.TOKENS.MOVIE TICKETS..VACTION TRIPS CON TRIP..COUPENS REDEEMABLE..EARLY TIME-OFFS.OTHER COMPANY ACTIVITY

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SCOPE OF SERVICES

GLOBAL IN MOTORS &GENERALS SALES PVT LTD.

Motors & Generals sales Company (NYSE: GM, TSX: GMM.U), commonly known as  Motors & General

or MG, formerly incorporated (until 2009) as  Motors & General sales Corporation, is an

American multinational automotive corporation headquartered in Detroit, Michigan and the world's second-

largest automaker.[3]

MGS employs 209,000 people in every major region of the world and does business in some 157 countries.

MGS On Star subsidiary provides vehicle safety, security and information services.

On June 8, 2009, l Motor& Generals sales filed for reorganization under the provisions of Chapter 11, Title 11,

United States Code. On July 10, 2009, with financing partially provided by the US Government,

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SCOPE OF SERVICE SALARY CALCULATION PAY SLIPSTATRAORY REPORT UNDER VARIOUS LAWSATTRATION DETAILNEW DETAILSOTHER REPORT AS PER PLAN.YEAR END ACTIVITYMIS LOP DETAILS

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MGS is headquartered at the Renaissance Center in Detroit. It employs approximately 209,000 people around

the world. In 2009,

Top 3 Automakers Global, 2010

Group Units share

Toyota 8,557,351 11.0%

MGS 8,476,192 10.9%

Volkswagen 7,341,065 9.4%

Top 3 automakers 2010 by global volume, based on OICA data. Market share based on OICA 2010 global total of 77,743,862

MGS GROUP OFTATA Motors, a 100% subsidiary of the US$ 16 billion Forbes Global

2000 and Business Week Asia Top 10 technology-driven engineering and designing major,

Tata Motors, offers comprehensive, end-to-end software solutions and services. Leveraging

the heritage and domain expertise of the parent company, its services encompass a broad

technology spectrum, catering to leading international companies across the globe.

Tata Motors, a PCMM Level 5 company, has a successful HR system. Recruitment,

training, job rotation, succession planning and promotions-all are defined by HR system

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Nearly all HR interventions are linked. All people who have gone through job rotation

undergo a transformation and get a broader perspective of the company. For instance, a

person lacking in negotiation skills might be put in the sales or purchase department for a

year to hone his skills in the area.

When the company started competency mapping the whole process took eight months for

six roles and two variations. Eventually, 16-18 profiles were worked out. Two appraisals are

done subsequently… every project-end for skills, and annual for behavioral in system.There

was resistance from the line people, but when the numbers started flowing they sat up.

Every quarter, an SBU-based skills portfolio is published. As far as training and

development is concerned, instead of asking people to attend classes, they themselves get

pulled to the classes. Introduction of MGS has also involved introducing skill appraisals in

performance appraisals. This has also led to training people on how to assess

subordinates.

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RESEARCH METHODOLOGY

DEFINITION OF RESEARCH

According to, the Advanced Learner’s Dictionary of Current English

“ A careful investigation or inquiry specially through search for new facts in any branch of

knowledge.”

To gain familiarity with a phenomenon or to achieve new insights into it.

To portray accuracy the characteristics of a particular individual, situation or a group.

To determine the frequency with which something occurs or with which it is

associated with something else.

To test a hypothesis of a casual relationship between variables.

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TYPE OF RESEARCH

The research design for my research is descriptive in nature where the end objective is

predetermined and the objective of my research is to find out the solution of predetermine

problem.

Descriptive research is that research which is concern with describing the characteristic of

a particular individual or of a group. In descriptive research must be able to define clearly

what we want to measure and must find adequate method for measuring it along with a

clear cut definition of which he want to study. It includes surveys and fact findings enquiries

of different kinds.

TYPE OF UNIVERSE

Finite universe is used for data collection because the no. of items is certain.

SAMPLING UNIT

The sampling unit which is used for collecting data about HR Systems is the no. of

employees working in the MGS GROUP OFTATA MOTORS (Lucknow).

SIZE OF SAMPLE

25 employees were considered for data collection. This includes lower level managers,

middle level managers, high level managers & non-managers, engineers, technicians and

operators.

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SAMPLING TECHNIQUE

Deliberate sampling technique is used in the report. Deliberate sampling method involves

purposive or deliberate selection of particular units of the universe for constituting a sample which

represents the universe.

Different Types Of Sample Design

There are different types of sample designs based on two factors, i.e., the representation basis and the element selection technique. On representation basis, the sample may be probability sampling or it may be non-probability sampling. On element selection basis, the sample may be either unrestricted selection technique or restricted selection technique.

Thus, the sample designs are basically of two types, i.e., non-probability sampling and probability sampling.

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Methods Of Sampling

Probability Sampling Non-Probability Sampling

Random

Stratified

Cluster

Systematic

Multi-stage

Judgment

Quota

Panel

Convenience

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HUMAN RESOURCE PLANNING

s

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Error: Reference source not foundTypes of Data And Methods of Data Collection

The collection of data required through:

* QUESTIONNAIRE

* OBSERVATION

The most important part of any research is collection of data. The task of data collection begins after the research problem has been defined. While deciding about the method of data collection to be used for the study, the researcher should keep in mind that the data are of two types:

Primary Data: Primary may be described as those data that have been observed and recorded by the researchers for the first time to their knowledge, and thus happen to be original in character.

Secondary Data : Secondary data are statistics not gathered for the immediate study at hand but for some other purposes.

Research Design

There are three types of research

*Exploratory Research

*Descriptive Research

* Casual Research

We have used “Descriptive research design”

The basis of my research was primary data which I collected from 50 peoples i.e. sample size in the

service centre through “Questionnaire”.

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Main Aspects While Preparing Questionnaire

Questionnaire is often considered as the heart of survey operation. It is the method of obtaining specific information about a defined problem so that the data, after analysis and interpretation, results in better appreciation of the problem. Hence great care has to be taken in constructing it. This requires studying main aspects of the questionnaire:

1. Form of the Questionnaire: Mainly the general form of the questionnaire is concerned

it can be either structured or unstructured. The questionnaire preferred by me was structural

in nature I preferred this format because all the questions were definite, concrete, and pre-

determined, comments in the respondents own words was held to be minimum.

2. Determine the Type of Question to use: Before working on the wording of each

question, they must decide on type of question to use. There are three main types of questions

from least structured to most structured are:

Open Questions

Multiple questions

Dichotomous.

3. Deciding on Wordings of Question: Wordings of each question

Should be thoroughly examined. Following points should be kept in mind while preparing questionnaire:

Define the issue

Should the question be subjective or objective

Positive or negative statement

Use simple words

Avoid ambiguous questions

Avoid leading questions.

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4. Decide on Question Sequence: Once the wording has been determined. it is necessary to set them up in some order. The sequence can influence the results obtained. A questionnaire has three major sections:

Basic information

Classical information

Identification Information

I paid proper attention to the wordings of question as well as on the sequence of the questions since reliable and meaningful returns depend on it, to the large extent. The important steps that I took in choosing the words are as follows:

Simple words, which are familiar to all the respondents, were employed.

Words with ambiguous meanings were avoided.

Danger words catch words or words with emotional connotations were

also avoided.

Caution was exercised in the use of phrases, which reflect upon the

prestige of respondent.

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MOTORS &GENERALS SALES PVT. LTD.

PROJECT REPORT

TITLE

HUMAN RESOURCE PLANNING

QUESTIONNAIRE

Name : ___________________________________

Occupation : ___________________________________

Contact No. : ___________________________________

Address : ___________________________________

Q 1: What do you think about your Company?

………………………………………………………………………………………………………

………………………………………………………………………………………………………

………………………………………………………………………………………………………

Q 2: What do you like most in this Company?

………………………………………………………………………………………………………

………………………………………………………………………………………………………

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………………………………………………………………………………………………………

Q3: What is your preference in Life:-

(a) Money

(b) Career

(c) Both

Q 4: Did you get any Promotion in the Company?

(a) YES

(b) NO

Q 5: How would you rate your performance in the Company? (Tick √ only one)

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a) Excellent

b) Good

c) Average

d) Poor

Q 6: Do you Participate in Decision Making in your area of Operation: - (Tick √ only one)

a) Always

b) Often

c) Never

Q 7: While working if you make any mistake, do you get: (Tick √ only one)

a) Punishment

b) Chance to improve

c) Both

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Q 8: Do you like the work which is assign to you? (Tick √ only one)

a) YES

b) NO

Q 9: Do you get Regular and Proper support from your seniors?

a) YES

b) NO

Q 10: To whom would you consider your Role Model?

………………………………………………………………………………………………………

………………………………………………………………………………………………………

………………………………………………………………………………………………………

Q 11: If you have work pressure how do you manage it? (Tick √ only one)

a) Easilyb) Discussing with seniors

c) Escape

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Q 12: During Extreme Pressure with whom you discuss First:

Seniors

Family Members

None

Q 13: How do you balance between Work and Personal Life?

………………………………………………………………………………………………………

………………………………………………………………………………………………………

………………………………………………………………………………………………………

Q 14: Apart from Wages, do you get any Target Incentives?

………………………………………………………………………………………………………

………………………………………………………………………………………………………

………………………………………………………………………………………………………

Q 15: If you are promoted, what will be your Responsibilities?

………………………………………………………………………………………………………

………………………………………………………………………………………………………

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………………………………………………………………………………………………………

Q16: What changes you want in the Organization

………………………………………………………………………………………………………

………………………………………………………………………………………………………

………………………………………………………………………………………………………

Q 17: Do you have any Future Plan

1.2.3.

Q 18: Are you satisfied to work with the Organization? (Tick √ only one)

a) YES

b) NO

Q 1 9: Suggestion for further development

a) ………………………………….

b) …………………………………...

C)…………………………………

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DATA INTERPRETATION

RESPONDENT NOT RESPONDENTT0%

20%

40%

60%

80%

Respnse of employees perfomance

Employees Performance Ratio Aspects of MGS TATA MOTORS

INTERPRETATION: Respondent- 80%

Non respondent- 20%.

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The top most level of the organization i.e. 45% managers find new opportunities to take

MGS GROUP OF TATA MOTORS to a higher level. While 30% being optimistic, 10%

creates & communicates vision & direction, and 15% inspires & motivates others with

enlightened insights.

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40% managers who are working in MGS GROUPTATA MOTORS provides rewards,

feedback & recognition to the employees and other staff. While 10% only empowers &

trains people. Remaining 15% & 35% will assembles and communicates strong teams.

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.

The knowledge executive managers is much more satisfactory. At least 50% people who

are working over here are know about organization

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At the engineer’s level, the level of information collection is about 70%, which is quiet good

from an organization point of view. 15% engineers have analytical competency, 10% are

creative people and 5% engineers are technical expertise in their relevant fields.

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The interpersonal & leadership competencies of engineers in MGS GROUP OF TATA

MOTORS is about 35% people are precise in communication, 15% people are motivating

and 40% engineers are organizing.

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At the technicians & operators level competencies, 65% people who are working have

detailed knowledge of materials & tools, 15% have operational knowledge of machines &

tools, !5% people have both product standard and testing knowledge.

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FINDINGS1. In my analysis the performance of MGS GROUP OFTATA-MOTORS is varying from area to be because of its advertising strategy and many other facilities are different.

2. In my analysis around more then 90% people says that MGS GROUP OF TATA- MOTORS service is good and rest is people say no comment.

3. MGS GROUP OFTATA-MOTORS provided its service to its customer whenever they need and also where ever the need with the help of customer cares.

4. In case of telecommunication customer are very choosy and economical.

5. Sales staffs are very active in after sales serve.

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CONCLUSION

After analyzing various function of the organization the social, technical and education background of the employees, policies and strategies adopted by MGS GROUP OF TATA MOTORS, benefits and services provided by the company to its employee, I concluded that-

MGS GROUP OFTATA MOTORS is presently laid to great extent for adopting superb recruitment process to that the selection of best employee is possible.

It is successful in integrated utilization of human resources for achieving the organizational objective.

It is clear from the perform of the since from its establishment it is consistently increasing its profit and growing rapidly.

The main reason the performance of the company that since form its establishment it is consistently increasing its profit and growing rapidly.

Effective recruitment procedure.

Effective employee participation.

Effective communication.

Right for expression & encouragement.

Effective identification of training needs.

Effective performance appraisal system.

This study shows that expectable trust and long terms relationship in employees & employers.

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MOTORS & GENERALS SALES OF TATA MOTORS

SUMMARY-:

In my project I have learnt a lot about the market need,

How a company’s works takes place, what are the requirement, working condition ion.

In short my project is related to HR PLANNINGS, as we know HR is back bone of company.

My report consist recruitment, selection, process, performance appraisal, compensation& benefits.

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BIBLOGRAPHY-:

PRASAD, LM, PERSONAL MANAGEMENT, NEW DELHI, SULTAN CHAND &

SONS, 2002.

K, Aswathappa, HUMAN RESOURCE MANAGEMENT, NEW DELHI.

Kothari C.R, Research Methodology; New Age Publication, 2nd Edition New Delhi 2007.

WEBSITES:

www.google .com. www.motors&genrals ales limited.com.

www.tatamotors.com www.livesearch.com . www.wikipedia.com .

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