How to Start With SolMan

How to get started with

SAP Solution Manager Enterprise

Edition

Tim Steuer

Application Lifecycle Management – SAP AG

© SAP AG 2010. All rights reserved. / Page 2

With application Lifecycle

management, you can

implement high-quality solutions

faster, and operate them at lower

cost.

Our strategic values are

Accelerated Innovation

Lower cost of Operation

Superior Quality

© SAP 2010 / Page 3

Application Life-Cycle Management from SAP

Provides a Comprehensive and Integrated Solution

Application Life-Cycle Management from SAP provides processes, tools, services,and an organizational model to manage SAP and non-SAP solutions throughout the complete application life cycle

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

ALM

End-to-end Application Life-Cycle

Management processes

Leverage best practice processes

SAP Solution Manager and integrated

SAP and 3rd-party management tools

Optimize your tool portfolio

Service & Support Offerings

Gain access to experts

Educational Services

Empower your workforce

Organizational Aspects

Roadmaps (ASAP, Run SAP)

E2E Solution Operations standards

Organizational Model (Customer CoE)

Reactive and Inefficient IT Grown over Time

Siloed IT Processes by Task, Technology, and Geography

Business Strategy

CEO/CFO

IT Strategy

CIO

Unclear

IT priorities

Reactive IT

Do more with less

Inefficient

processes

Production risk

Constant

emergencies

Lack of continuous

feedback /improvement

Business demand

Business Strategy

CEO/CFOStakeholder

Efficient Application Life-Cycle Management

Aligns Business and IT

Business Continuity Business Process Improvement

Protection of Investment

and Accelerated Innovation

Reduced Total

Cost of Operations

Measure and track

improvement process

Reliability, performance

and business agility

Deliver on business demand

to increase competitive

advantage

Go live on time

and budget

Standardize and

streamline operations

IT StrategyCIO

CEO/CFOBusiness

Strategy

Stakeholder

Business

demands

SAP Solution Manager

From awareness to action

SAP is aware of customer pain points. Pain points are addressed by best practices:

SAP Standards* for E2E Solution Operations.

SAP has compiled best practices for E2E Solution Operations based

on the experience from customer engagements over three decades.

Implementation methodology for

E2E Solution Operations: Run SAP.

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Management

SAP Solution Manager provides all

capabilities for E2E Solution Operations.

Change

Management

Solution

Updates

Problem

analysis

MonitoringSoftware

logistics

Integration

Validation

Integration

Testing

Innovation

Management

Transparency on

Processes & Apps

Incident

Management

* SAP Standards for Solution Operations http://service.sap.com/supportstandards

http://service.sap.com/supportstandards

Application Lifecycle Management Processes

Application Lifecycle Management

Requirements Design Build & Test Deploy Operate Optimize

Solution Documentation

Solution Implementation

Template Management

Test

Management

Change Control Management

Application Incident Management

Technical Operations

Business Process Operations

Maintenance Management

Upgrade Management

SAP Solution Manager Foundation

How to fully exploit the Value

SAP Solution Manager – Key Capabilities & Pre-Requisites to Deploy


Key Capabilities

SAP Solution Manager capabilities

can be configured and implemented

based on customer specific priorities

and roadmaps

Individual services and guided

expert session for desired

configuration available

The 4 Steps to fully exploit the value of


To achieve IT transparency

“Single Source of Truth”

To get access to specific SAP

Enterprise Support and SAP Solution

Manager capabilities

SAP Solution Manager enables you to establish a “Single Source of Truth” for the

support by your operations teams and organization

SAP

Support SLA

Custom Code

Documen-

tationBusiness

Process

Documentation

Modification

Justification

Check

Custom Code

Maintainability

Check

Root Cause Analysis

for Custom Code

Test Workbench &

eCATT

Configuration

Content

Test

Content

Upgrade

(Delta Configuration)

Business

Process

Monitoring

Accelerated

Innovation Enablement

Template

Management

Change Request

Management

Diagnostics

System

Monitoring

System

Administration

Technical SLA &

IT Reporting

Custom Development

Management Cockpit

Quality

Management

Service

Desk

Deploy (Q-Gate

Management, CTS+)

Solution

Documentation

Assistant

4

3

ASAP

Run SAP

for Industries

Run SAP

for Technology

Selected

CQCs*

Additional

CQCs*

* Continuous Quality Checks© SAP 2010 / Page 8

Technical

Landscape

Documentation

1

2

Technical

Configuration of

Solution Manager

SAP Quality Center

by HP

SAP CPS by

Redwood

What‘s the best strategy for me?

© SAP 2008 / Page 9

Great, so I go from 1 to 4

and then? All at once?

That„s too much!

© SAP 2010 / Page 10

Define Your Roadmap for

Application Life-Cycle Management

Manage incidents & requests for change

Basic

Configu-

ration

Immediate

StartInnovate & Upgrade

Test

Administer

Report Service Levels

Get SAP Solution Manager ready!

Projects

Extended configuration

Deploy Monitor processes and interfaces

Manage jobs

Manage volume

Monitor systems & users

Deploy

Maintenance of SAP software

Collaborate with SAP

Proactive Support and Mission Critical Support

Root Cause Analysis

Document Technical Landscape

Document Business Processes

Test

Exploitation Strategies

Projects Business Processes Systems

Implementation and Upgrade Application Focus NW Focus

Time to benefit from SAP Solution Manager is short

Low customer investment necessary

© SAP 2010 / Page 11

SAP Solution Manager Roadmap Workshop

Deliverables

Identification of customer pain points by

interviews

Mapping of Solution Manager functionalities

against these pain points

Matrix of effort and value to identify quick wins

Based on SAP best practices and experience

Solut ion Documentat ionImplementat ion

Test Workbench

E2E Root Cause Analysis

Upgrade

Custom Development

Management Cockpit

E-Learning

Change Request

Management

Deployment & Q-Gate

ManagementMaintenance Optimizer

Business Process Monitoring

Inc ident & Problem

Management

Job Scheduling Management

System Administrat ion

System Landscape

Administrat ion

System Monitoring

Report ing

Top Issue Management

Ease of Implementation

Valu

e

high

value-

low effort

Prioritization of initiatives Roadmap

Consolidation of initiatives into a roadmap

Each initiative is described in detail

Implementation effort

Expected benefits

Look and feel

Customer experience

Explanation on how to leverage latest Solution

Manager release with minimum risk & costs

Technical path forward


Expert-Guided Implementation

“Training on the Job” at Its Best

Training, practical experience, remote consulting

Day 1 Day 2 Day 3 Day 4 Day 5

SAP expert explains step-by-step

configuration using training materials

Execution, 2-3 hours on the same day

Participants have direct access to an

SAP expert who directly supports

them remotely, if necessary, during

the execution

Empowering, Web session, 1-2 hours each morning

Participants execute demonstrated steps

within their own project, on their own

SAP Solution Manager software

Expertise on demand, during execution


Benefits for You

As Our Valued SAP Customer or SAP Partner

Advantages

Direct configuration of your SAP Solution Manager

Implemented scenarios are ready for use after delivery

Execution of all activities in defined time frame

Unique combination of remote training and expertise on demand

Direct remote access to SAP expert

Cost-effective, step-by-step and short-term training, from experts for experts without any travel expense

Fixed time slot delivery matched to time zone

Available delivery slots published on the SAP

Service Marketplace Web site

Plan and self-register online based on your team‟s

project

Select your training

SAP Support Portal Alias: SolutionManager

-> Services -> Expert Guided Implementation

Direct Link: SAP Support Portal - Expert Guided Implementation

https://websmp103.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000717440&_SCENARIO=01100035870000000202&





Included documentation types

Solution Documentation contains 2 types of documentation

Technical Landscape Documentation

System, server, database and software component documentation

Covered by basic configuration of SAP Solution Manager (transaction solman_setup)

Maintenance done by:

system administrators

technical SAP Solution Manager experts

Business Process Documentation

Documentation of Core Business Processes, related interfaces and custom code

Maintenance done by:

solution architects, e.g. for custom development and interface specifications;

business process experts, e.g. to document (core) process flow

project members, e.g. to document test cases and project specific customizing

functional SAP Solution Manager experts, e.g. for simple transfer if good process documentation is available


Key elements of Technical Landscape Documentation

SAP Solution Manager is located in the center of the customers solution landscape.

It provides transparency and is rich source of technical information about the entire

solution landscape

SAP ERP

Third party systems

DEV

TST

PRD

TST

TRN

DEVDEV

PRD

DEMO

SAP CRM

TST PRD

SAP EP

SAP NW PI

Single source of truth

Connectivity

Connectivity

Connectivity

Connectivity

Landcape Information

• Servers

• Databases

• Systems

Software components

• Products

Product versions

Main Instance

• Logical components

System roles such DEV,

TST,PRD

• System components

Features available after Documentation of

SAP Solution Manager Basic Configuration

Process Capability

Technical Operations System Administration

System Monitoring

Downtime Management

EarlyWatch Alert (EWA)

(Technical) Service Level Reporting

End-User Experience monitoring

Business Process Operations Data Consistency

Data Volume Management

Application Incident Management Root-cause analysis

Incident Management

Change Control Management Maintenance Optimizer (MOPZ)

Transport Management

Extended Change and Transport System (CTS+)

Retrofit

Quality Gate Management

© SAP 2010 / Page 16

What is business process documentation?

© SAP 2008 / Page 17

What is the meaning

of business process

documentation in the

context of solution

documentation?

Solution Documentation / Business Processes

Definition

Solution Documentation means having documented the following key elements („minimum documentation‟):

core business processes

related technical objects, such as transactions, programs, custom code, background jobs, interfaces

related (non-SAP) system and software components

recommended project language is English

The correct usage of implementation projects automatically leads to sufficient solution documentation in the

operations and optimization phase.

If you start with the documentation in the

operations phase, you should make the

documentation of your core business

processes available in SAP Solution Manager.

In relation to a complete implementation project

only a subset of information is needed, then.

Main tools:

Business Blueprint

Solution Configuration

Solution Documentation Assistant

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Management

Configuration

-> extend documentation

Implementation

-> create or locally adjust

documentation

Template Management

-> ceate global documentaion

Operations

-> re-document

Upgrades

-> verify documentation

Solution Documentation life-cycle Focus

Re-Documentation

What is Business Process Documentation?

Focus

Initial Documentation

Solution Documentation Life-Cycle

ALM phase and related documentation

Solution documentation can be continuously enriched

along the ALM live-cycle

Design: Create global business process templates and specifications, e.g. for later

implementation projects

Optimize: Verify your business process documentation before upgrades, e.g. delete

obsolete information, e.g. not used custom code

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Management

Configuration

-> extend documentation

Implementation

-> create or locally adjust

documentation

Template Management

-> create global documentation

Operations

-> re-document

Upgrades

-> verify documentation

Solution Documentation life-cycle

Design/Build: Newly create or locally adjust

business process structure during your

implementation project

Build/Test: Extend business process

documentation during solution

configuration, e.g. with custom code

documentation, configuration information,

test cases

Operate: Re-document or adjust your

business process documentation during

operations, e.g. with system information

Business Blueprint / Implementation Content

Data source for the discover use case

Business Blueprint offers central, focused, up-to-date, and easy-to-understand core

process documentation. The primary focus is to document the process steps, code,

systems and interfaces.

Organizational units

Master data

3 level hierarchy Business scenario

Business processes

Business steps

System information Transactions / Custom Development Documents, Links

= elements used in SoDocA analysis Note: only objects maintained on the „Transactions‟ tab can be analyzed with SoDocA

How to document Business Processes

Summary – Attach Information to Business Process Structure

With which information can I enrich my business

process documentation?

Project documents

Use project administration and business blueprint to manage your project documents

Documentation of background jobs

Documentation according process structure. Linkage to job scheduling management work

center with detailed job documentation including systems, contacts, authorizations, tasks etc.

Configuration documentation

Central access to various customizing tools to make system settings or store pre-configuration

Documentation of Test Cases

Assignment of new or existing test cases to a process structure element

Training material and learning maps

Assignment of training material based on a process structure element. Serves as a basis for

creation of end user specific learning maps.

Logical

Component

Logical

Component

Logical

Component

Solutions and Projects

Interaction of SAP Solution Managers key elements

SAP ERP SAP CRM SAP EP SAP NW PI

Single source of truth

DEV

TST

PRD

TRN

DEV

TST

PRD

TRN

DEV

TST

PRD

TRN

DEV

TST

PRD

TRN

Solution

Logical

Component

Project

Solution and projects show are a combination of (core) business processes and

supporting software components. After go-live a project is archived and the

information copied to a solution where the information can be kept up-to-date in a

controlled way.

Log in to IC

Identify

Account

Create Sales

Order

Process

Sales Order

Create

Invoice

Update

Interaction

Center

Statistics

Exchange call

Information

Wrap-up

Interaction

Process

Quotation

Log in to IC

Identify

Account

Create Sales

Order

Process

Sales Order

Create

Invoice

Update

Interaction

Center

Statistics

Exchange call

Information

Wrap-up

Interaction

Process

Quotation

How to start with the documentation of my

business processes

© SAP 2008 / Page 23

I„m convinced about the

necessity of a central and

up-to date solution

documentation.

What are my first

steps?

How to implement Solution Documentation

Use Cases - Decision tree

Decision Tree: How to come to a central and reliable business process structure

with related documents in SAP Solution Manager

* = SoDocA = Solution Documentation Assistant

** = XLS/XML Upload, ARIS, RBE Plus

*** = in Projects or Solutions

Discover

Reuse

Transfer

Documentation

available

somewhere

Tool based

process structure

compatible to

SolMan**

yes

no

no

Sign-off by

business

process expert

Continuous

verification

with SoDocA*

Adjust

process

structure

Verify results

with business

process expert

Check

completeness

of process

structure and

adjust to 3 levels

Upload/link

documents

Manual transfer

of process

Structure

Upload/link

documents

Automated

transfer of

process

structure

Verify process

structure

and prepare

transfer to

SolMan

Create process

structure

with predefined

business content

and SoDocA*

Upload/link

documents

Continuous

verification

with SoDocA*

Continuous

verification

with SoDocA*

Note: The correct usage of implementation projects

automatically leads to Solution Documentation

Verify

Process

structure

available

in SolMan ***

Sign-off by

business

process expert

Continuous

verification

with SoDocA

Adjust

process

structure

Verify results

with business

process expert

Verify process

structure

with SoDocA*

Upload/link

documents

yes

no

Sign-off by

business

process expert

Sign-off by

business

process expert

How to implement Solution Documentation

Use cases in detail

Discover - no documentation available at all

Use BPR as template and verify structures through Solution Documentation Assistant

Manually adjust business process structure and related objects in business blueprint

Reuse - current documentation available

Manually transfer business process structure and related objects in business blueprint

Maintain business process structure and related objects in XLS, Lotus Notes and transfer it via XML

upload (as this procedure requires expertise this is currently an consultant solution, only)

Transfer - current and compatible tool based documentation available

Automatically transfer business process structure and related objects in business blueprint

ARIS: adjust to required 3 level hierarchy and transfer

XML upload: select content, structure it, and transfer via XML (see above)

Verify – documentation available in SAP Solution Manager

Project: copy project and use it as template for verification

Solution: copy project and use it as template for verification

How do I get my Business Process Documentation

into SAP Solution Manager?

Customer Example: Global Oil Company

Question: How to discover documentation?

© SAP 2008 / Page 26

We want to perfom an

upgrade for our ERP

system. We don´t have any

documented processes for

our current system.

How to start?

Customer Example: Global Oil Company

Question: How to start?

© SAP 2008 / Page 27

We want to perfom a

upgrade for our ERP

system. We don´t have any

documented processes for

our current system.

How to start?

Answer: Analyze your system usage to identify and redocument

your core business processes.

All available BPR

scenarios were

loaded into an

implementation

project.

Finalize /

redocument

core processes

Verify

documenta-

tion of core

processes by

using SoDocA

Implementa-

tion project

was analyzed

by using

SoDocA

Results:

• 60% of standard scenarios have not been used

during the last 3 month

• 8 standard transactions and 5 customer transactions

have been used more than 1.000.000 times

• Most used transactions are/can be assigned to 4

scenarios

• More than 60.000 customer objects are in place

• 48.000 customer objects have not been used during

the last 4 month

Required effort

for analysis:

2 Days

Key advantages:

- Getting a starting point

- Enable priorization of

business processes by

system usage

- Be able to verify progess

of documentation

Customer Example: German Energy Company

Question: How to check for completeness?

© SAP 2008 / Page 28

Our implementation partner

just finalized the new

implementation. He wants us

to approve the documentation.

How to check for

completeness?

Customer Example: German Energy Company


© SAP 2008 / Page 29

Answer: Analyze the implementation projects that has been used

for documentation.

Implementation

project was analyzed

by using SoDocA

Finalize

documentation

Recheck

completeness

by using

SoDocA

Create list of

objects to

document

Results:

• Some processes have no object assignment

• Documentation of customer objects not complete

Required effort

for analysis:

2 hours

Key advantages:

- Fastest completeness

check ever

- Results contains very

helpfull information for

management (e.g.

usage of customer

objects vs. standard

objects)

Our implementation partner

just finalized the new

implementation. He wants us

to approve the documentation.

How to check for

completness?

Customer Example: Indian Manufacturer


© SAP 2008 / Page 30

I have two

business process variants.

How can I check how

often they are used?

Work with Solution Documentation Assistant

SQL Check Analysis

SQL statement check analysis of SoDocA can be used to identify and analyze business

process variants helping customers gain key insight on their as-is business processes

Question: How many standard orders and promotion orders have been created in the last 3 months?

“Order to Cash” with variants


SQL Check Analysis – Process

SQL Check step details for identifying standard order usage

VBAK Table and AUART column

for order type identification

SQL Check step attached to SoDocA analysis project

SQL VBAK – AUART attached to

Create Sales order process step

Process

Identify tables, columns and values related to the

process step requiring usage analysis

Example:

Create sales order process step

Transaction : VA01

Table: VBAK table

Column: AUART column

Value : OR ( standard type)

Value: AA ( promotion type)

Create SQL check step – “Table Entry Count”

based on identified Table, Column entry

Example:

Table: VBAK table

Column: AUART column

Column: ERDAT column for period information

Create SoDocA analysis project and attach SQL

check step to the appropriate process step

Run analysis and check result to gain insight on

the usage statistics


SQL Check Analysis - Result

SQL statement check analysis of SoDocA can be used to identify and analyze business

process variants helping customers gain key insight on their as-is business processes

Question: How many standard orders and promotion orders have been created in the last 3 months?

“Order to Cash” with variants

Standard order - Active

Promotion order - Inactive

Standard order - 680

Promotion order - 0

SoDocA SQL analysis results: only standard orders are generated in last three months

Logical

Component

Logical

Component

Logical

Component

What is a Solution - Example

Key elements of Technical Landscape Documentation

SAP ERP SAP CRM SAP EP SAP NW PI

DEV

TST

PRD

TRN

DEV

TST

PRD

TRN

DEV

TST

PRD

TRN

DEV

TST

PRD

TRN

Solution

Logical

Component

Project

A SAP Solution Manager solution typically combines productive systems of a

solution landscape. To allow a quick technical overview and to document which

(core) business processes run on which systems a SAP customer has at least one

SAP Solution Manager solution.

Log in to IC

Identify

Account

Create Sales

Order

Process

Sales Order

Create

Invoice

Update

Interaction

Center

Statistics

Exchange call

Information

Wrap-up

Interaction

Process

Quotation

Solutions

Solution tailoring

The number of systems in the solution

Organizational units of a company or a corporate

group with respect to their structure required

technical availability etc.

The end-to-end business processes across all

involved systems/logical components inclusive

third-party

The roles of the solutions (technical characteristic)

SAP Solution Manager usage scenarios

Usually small and midsize customers do not need more than one solution. For big

companies solutions can be tailored due to their specific needs. Creating more

than one solution, several factors should be taken into account

Features available after Documentation of

Core Business Processes

Process Capability

Solution Documentation Business Blueprint

Solution Directory


Solution Implementation Template Management

Project Administration

Configuration Management

Test Management Change impact analysis (Business Process Change Analyzer)

Test Planning, Execution and Reporting (Test Workbench)

Automated Testing (eCATT, SAP QC by HP, SAP TAO)

Business Process Operations Business Process and Interface Monitoring

Job Scheduling Management

Upgrade and Maintenance Management Business Blueprint

Solution Directory


© SAP 2010 / Page 36

© SAP 2010 / Page 37

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Lifecycle

Management

Application Life-Cycle Management

ALM Processes

Solution Documentation• Central documentation of processes, system

landscape, custom code, partner applications, …

Template Management• Standardize configuration

across multiple projects

Solution Implementation• Discover and realize enhanced

business functionality

• Avoid disruption of business

Test Management• Change impact analysis

• End-to-end test management

Technical Operations• Central monitoring & alerting infrastructure

• Unique End-User Experience monitoring

• Central administration tools

Change Control Management• Integrated quality management

• Synchronized transports of various components

• Controlled and documented adjustment of

business processes incl. approval process

Maintenance Management• Management of corrective software

packages

Business Process Operations• Ensure business continuity

• Provide Business KPIs

• Business process benchmarking

Application Incident Management• Integrated service desk

• Involvement of partners in problem resolution

• Provide root-cause analysis for complex

landscapes with diverse technology stacks

Application Life-Cycle Management provides processes to optimize business continuity and agility

Upgrade Management

• Comprehensive project support

for release transitions


Goal

Centrally document and relate business processes and technical information of SAP

and non-SAP Solutions ensuring transparency, efficient maintenance and collaboration

Create technical landscape

documentation

Create business process

documentation

Hand-over to

operations

Verify technical landscape

documentation

Update solution

documentation

Create solution

documentation

Documentation ScopeDocumentation

type


Capabilities


Implementation Content

Project Administration and Business Blueprint

Business Process Configuration


Project Reporting

Solution Directory

Verify business process

documentationHand-over to

operations

Solution Implementation

Solution Implementation Represents the identification, adaptation and implementation of new and enhanced future-proof business

and technical scenarios

Is a part of the application lifecycle and is designed to decouple technical installation from business

innovation

Uses the SAP Solution Manager to implement the Innovation within the system landscape

Demand SAP Service Marketplace

SAP Community Network

SAP Solution Composer

Business and

Technical Aspects Project Administration

Business Blueprint


Maintenance Optimizer

Installation Tools

Enterprise Service

Repository / ES workplace

Configuration Central Template

Configuration

Business Process

Configuration

Custom Development

Documentation

Composition Environment/

Business Process

Management

Test Management Test Management

capabilities

E-learning Management

Requirements Design Build Test

Quality ManagerBusiness

Process ExpertSystem

Administrator

Business

Process ExpertBusiness

Deploy

System

Administrator

Deployment Quality Gate Management

capabilities


Template Management

Template Management

The template management approach allows customers with multi-site SAP installations to

efficiently manage their business processes across geographical distances – from initial

template definition to template implementation and template optimization, such as part of a

global rollout approach.

Innovation

Management

capabilities

Business Process

Configuration

Require-ments

Design Build Test

Template Creation and Update

Deploy Optimize

Business Process

Configuration

E-Learning

Management

Test Management

capabilities

Template Implementation

Project

Administration

Business

Blueprint

Project

Administration

Business

Blueprint

Solution Directory

Comparison and

Adjustment

Requirement rollback &

template update*

* Tool support with SAP Solution Manager

planned

Rollout of updated template


Assistant

Project Reporting

Project Reporting

GlobalASAP Template Roadmap

GlobalASAP Rollout Roadmap


Business Blueprint

Test Option 1


BP Change Analyzer


Test Workbench


Test Workbench

SAP Test Management

Test Option 2

SAP Quality Center SAP Quality Center + QTP

Test Scope IdentificationTest Planning

Test System Setup

Change

Deployment

SAP TDMS

SAP TDMS

SAP TAO

Test ExecutionSW Change Test Reporting


Test Automation Framework

eCATT Certified Interface

HP QTP Micro Focus IBM RationalWorksoft …


Test Workbench, Work Center

BW Reporting


Business Blueprint


BP Change AnalyzerSAP Quality Center


Project Status Reporting

Test Option 3

SAP TDMS


Business Blueprint


BP Change Analyzer

IBM Rational

Quality Manager


Project Status Reporting

IBM Rational

Requirements Mgmt.

IBM Rational

Quality Manager

IBM Rational

Quality Manager

IBM Rational

Functional Tester

Manual tests

Automated tests

Manual and automated tests

Manual tests

Automated tests

Partner Reports & Dashboards

Change Management

Change Management Workflow-based management of business and technology driven changes with integrated project

management and synchronized deployment capabilities.

Standardized process leading to improved reliability of solution and minimized risk through segregation of

duties and transparency of all changes

Efficient solution management – all project and system information is saved in SAP Solution Manager

Maintenance

Management

Innovation

Management

Test Management

Require-ments

Design Build Test

Change Management

Deploy Operate

CTS+

Q-Gate

ChaRM

Change Diagnostics

Configuration Validation

CDMC Solution

Documentation


Application Incident Management … Enables a centralized and common incident and issue message processing in multiple organization levels

Offers a communication channel with all relevant stakeholders of an incident. The process includes

business user, SAP experts@customer, SAP Service&Support and Partner Support employees.

Is integrated in all ALM processes of SAP Solution Manager, in any SAP Business Suite solution and could

be connected to an NonSAP Help Desk application

Includes follow up activities such as knowledge research, root cause analysis or Change Management

Business Department

Business Process execution

!

SAP SupportSupport Department @ Customer

SAP Problem Database

(Service Marketplace)

SAP support of complex

problems

Support classifies as

incident or problem

Support analyse, searches

and provides resolution

User reports incident

Capabilities Service Desk

3rd party Service Desk interface

Solution Database

Service Connections

Global Service & Support Backbone

Notes Assistant

Issue Management Service Desk for Service Provider

Root Cause Analysis

Technical Operations

Technical Operations Represents all capabilities for monitoring, alerting, analysis and administration of SAP solutions

Allows customers to reduce TCO by predefined content and centralized tools for all aspects of operations

in SAP Solution Manager

Provides End-to-End reporting functionality either out-of-the-box or individually created by customers

Monitor Analyze Administrate

E2E Root Cause Analysis

End-to-End Trace

Analysis

End-to-End Change

Analysis

End-to-End Workload

Analysis

End-to-End Exception

Analysis

Technical Administration

Operational Guidance

(RunBook)

IT Calendar / Work

mode Management

Task Management

Central Tool Access

Technical Reporting

SAP EarlyWatch Alert (for Solutions)

Service Level Reporting

Standardized IT reporting

Customer specific reporting

Alert

Report

Technical Monitoring & Alerting

Status Monitoring

End User Experience Monitoring

Connection Monitoring

Scenario specific monitoring (e.g. PI, BW,…)

Central Alert Inbox

Alert Correlation & Propagation

Central Template maintenance

Open data provider & consumer interface

Business Process Operations

GoalSAP Business Process Integration & Automation Management (BPIAM) comprises the most

important application related operations topics necessary to ensure the smooth and reliable flow

of the core business processes to meet a company's business requirements.

ALM Process

Detection of

(potential) bug

Maintenance Management

© SAP 2010 / Maintenance Management, Page 46

Testing

Apply collected

fixes /

enhancements

Import SAP

Note(s)

Deploy

Changes

Plan Mainten-

ance Activity

Maintenance Management SAP Notes Single provide a solution for knows issues. SAP Notes are most commonly applied upon

request (e.g. current incident in productive environment, information from SAP about potential issue (Hot

News, Security Notes)).

SAP Notes are collected and released as Support Packages. In order to comply to legal requirements or

run on latest Technology Support Packages are applied to SAP solutions.

Go

Live

Download &

Apply packages

Apply single

correction(s)

Note Assistant

(SNOTE)

Incident

Hot News

Security Note

Need to apply

Legal Change

Decision to

increase Support

Package level

Maintenance

Optimizer

Installation tools,

(e.g. SPAM,

SAINT, JSPM)

Apply SAP Notes

according Side-

effect Report

Test Management

capabilities

Quality Gate

Management

capabilities

Upgrade Management

Upgrade Management Represents the identification, adaptation and implementation of new and enhanced business and technical

scenarios

Uses the SAP Solution Manager to holistically and effectively manage the upgrade project end-to-end

Allows SAP customers to better understand and manage the major technical risks and challenges within

an upgrade project, and to make the upgrade project a “non-event for the business.”

Demand Upgrade Info Center

ASAP Methodology

Upgrade Roadmap

Upgrade Dependency

Analyzer


Assistant

Business and

Technical Aspects Business Blueprint


Run SAP Roadmap

Custom Development

Management Cockpit

Configuration Technical Configuration

Business Process

Configuration

Upgrade Customizing

Upgrade Tools

Test Management Test Management

Capabilities

E-learning

Management

Requirements Design Build Test

Quality ManagerBusiness

Process ExpertSystem

Administrator

Business

Process ExpertBusiness

Deploy

System

Administrator

Deployment Hand-over to Support

Quality Gate Management

Capabilities

Upgrade Monitoring

Near Zero Downtime

Methodology

Preparation Blueprint Realization Go-Live & SupportPrep. for CutoverDiscovery Evaluation

BuildPlan

© SAP 2010 / Page 48

Holistic approach

Integration from project to solution

“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a solution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations”

Martin Flegenheimer, IT Director, Ferrero Germany

Roadmap, Blueprint, and Implementation

Change Control Management

Maintenance

Management

Monitoring &

Reporting


TestingOperations

Next steps

Evaluate service offerings:

Roadmap Service

Expert Guided Implementation

Document your solution

Technical Documentation

Business Process Documentation

Start implementing ALM processes

according to your priorities

E.g. Business process operations

Application Lifecycle

Management from SAP

Allows implementation of high-

quality solutions faster and

operation at lower costs

Provides processes, tools,

services, and an organizational

model to manage SAP and non-

SAP solutions

Follows the six phases of ITIL

application management and

delivers high value for all phases

of the life cycle

Delivers one unified platform for IT

Service Management &

Application Lifecycle Management

© SAP 2007 / DSAG Jahreskongress 2007 / Page 51

Thank you for your attention !

How to Start With SolMan

Documents

sap standards

integrated sap

value of sap solution

sap cps

action sap

organization sap

sap proactive support

process management