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HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com OUR DIGITAL STRATEGY DELIVERY APPROACH Why using Business Capabilities to define your organisation makes sense
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Hivemind business capability modelling

Sep 01, 2014

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davemorleyhm

Why Business Capabilities make so much sense to progressive organisation
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Page 1: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

OUR DIGITAL STRATEGY DELIVERY APPROACH

Why using Business Capabilities to define your organisation makes sense

Page 2: Hivemind business capability modelling

An approach built from the shared experiences of our Expert Practitioner community working with clients across a broad range of sectors and of differing sizes and complexity.

HANDS ON EXPERIENCE. Not Theory.

Your LOGO

www.hivemindnetwork.comHiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Business Capability Modelling

Page 3: Hivemind business capability modelling

Defining DigitalWhy use Business Capabilities?

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

Page 4: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

Let’s start with the question; WHAT’S THE PROBLEM WE’RE LOOKING TO SOLVE!

Page 5: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

How can we find clarity in an ever more complex and fast changing world?

Page 6: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

So we can better manage and deliver change, regardless of its origins or reasons.

Page 7: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

The Problem is that modern business can sometime feel like the Tower of Babel...

Page 8: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

FINANCE OPERATIONS SALES

MARKETINGHR

CUSTOMER

SERVICES

STRATEGY

COMMS

Where a functional mindset can lead to silo mentality. Where departments fail to find a way to share and discuss challenges with a common language.

Page 9: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

FINANCE OPERATIONS SALES

MARKETINGHR

CUSTOMER

SERVICES

STRATEGY

COMMS

Where turning STRATEGY into actual DELIVERY highlights the “STRATEGY GAP”...

Page 10: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Where EXTERNAL factors drive the need to change at pace, and the organisation lacks the agility and/or ability to do so...

Business Capability Modelling

FINANCE OPERATIONS SALES

MARKETINGHR

CUSTOMER

SERVICES

STRATEGY

COMMS

Page 11: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Where service delivery involves external stakeholders, partners and customers themselves, which in turn increases complexity.

Business Capability Modelling

FINANCE OPERATIONS SALES

MARKETINGHR

CUSTOMER

SERVICES

STRATEGY

COMMS

MANUFACTURING

Page 12: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

As a capability is WHAT an organisation does not HOW, it follows that it can involve many “things” to make it a CAPABILITY.

The diagram opposite highlights some of the elements that can combine to create a BUSINESS CAPABILITY.

Using this thinking helps to create a high level view of an organisation as shown overleaf.

Business Capability

People & Organisation

Value Chains

& Processes

Phys

ical

In

fras

truc

tur

e

TechnologiesInform

ation

Fund

ing

Page 13: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

CUST

OM

ER E

NG

AGEM

ENT PRODUCT M

ANAGEMENT

Using the language of Business Capabilities to provide a clearer perspective.Starting with WHAT you do to deliver an OUTCOME, NOT HOW you do it.

FINA

NCIA

L MAN

AGEM

ENT

TALENT M

ANAGEM

ENT

Clarity of Organisations

Purpose

ASSET MANAGEM

ENT

Page 14: Hivemind business capability modelling

HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com

Business Capability Modelling

Using the example ASSET MANAGEMENT, helps to illustrate how this draws upon the different elements as shown opposite

ASSET MANAGEMENT

People & Organisation

Value Chains

& Processes

Phys

ical

In

fras

truc

ture

TechnologiesInform

ation

Fund

ing

ASSET MANAGEM

ENT

Warehouses, Depots,

Vehicles...

Sensors, Mobile Servers,

Devices...

Costs, Condition, Maintenance...

How capability is funded

Engineers, Technologist,

etc.

Acquire, Commission,

Maintain, Retire, Plan.