© 2012 NetSpeed Learning Solutions. All rights reserved. 1 Achieving High Impact with Virtual Instructor-Led Training Executive Briefing
Sep 13, 2014
© 2012 NetSpeed Learning Solutions. All rights reserved. 1
Achieving High Impactwith Virtual Instructor-Led Training
Executive Briefing
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Executive Briefing Objectives
• How interactive, engaging VILT leads to learning transfer and performance improvement
• What decisions lead to effective VILT• Why you should consider virtual
solutions offered by NetSpeed Learning
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Send a Chat Message
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Send a Chat Message
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Status Icons
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About Cynthia Clay
• 25+ years of experience• Began delivering web conference training
in 2004• Author of Great Webinars (published by
Pfeiffer)• Leads the Virtual Facilitator Trainer
Certification™ course
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Quick Definitions
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Quick Definitions
• Synchronous• Asynchronous• Elearning• Virtual Learning
(Live, instructor-led)
(Self-paced—no instructor)
(Online asynchronous)
(Online synchronous)
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Opening Poll
What is driving your organization’s move to VILT?
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ROI
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Tangible Cost Reductions
• Travel• Instructor time• Physical facilities• Printed training materials• Administrative time• Hours of lost productivity
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Intangible Benefit Increases
• Productivity• Learning retention• Proficiency and
effectiveness• Satisfaction and morale• On-the-job application
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Jack Phillips, PhD
“Our studies have shown that participants in e-learning programs are less likely to follow through than in an instructor-led program.”
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Jack Phillips, PhD
“In an instructor-led process, there is often a commitment made between the participant and the instructor that might increase the likelihood of participants applying what was learned.”
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The Virtual Future
• 60% of corporate learning is still delivered in the traditional (ILT) format.
• 80% of companies that have triedVILT now use it as their dominanttraining mode.
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Experience Poll
How have you integrated web conferencing into your delivery methods?
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What Can Go Wrong?
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Marketing Messages
“Reach more people more often without travel, facilities or equipment costs.”
“Train up to 1000 attendees at once, anywhere in the world.”
“Create a digital library of on-demand recorded lectures….”
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Marketing Messages
What is the problem with these marketing messages and the goal of delivering effective learning programs?
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Common Errors
• Use web meeting software, not web training software
• Deliver to 1000+ people• Show a PowerPoint and lecture • Disable Chat• Use two Polls to gather feedback• Allow private Q & A• Keep the presenter off-camera• Use 1-way VOIP with no voice-to-voice
interaction
An invitation to multi-task
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Death by PowerPoint
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Death by Webinar
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Decisions
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Decisions
Decide your primary purpose
Choose a platform that includes more than basic features
Identify virtual facilitator competencies
Reskill your trainers
Reskill your instructional designers
Repurpose your content
License content designed for web delivery
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What’s Your Primary Purpose?
• Teach groups• Coach an individual (one at a time)• Present to audiences of 1000+ • Conduct ad hoc meetings
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Engaging VILT Platform
• High quality streaming video• Public and private chat• Whiteboard and annotation tools• Participation (status icons or
emoticons)• Easy-to-use polling
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Engaging VILT Platform
• Persistent rooms• Break-out rooms• VOIP + teleconference• Desktop and application sharing• Ability to play short videos (test this)
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Virtual Delivery Skills
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Satisfaction Poll: Delivery
How satisfied are you with the quality of delivery for your VILT?
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Facilitator Success Profile
• Classroom facilitation experience• Dynamic vocal quality• Comfort on camera• High energy, fast-paced• Expressive face
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Facilitator Success Profile
• Ease with technology• Ability to manage multiple
streams of input• Responsive, not reactive
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Virtual Delivery Skills
• Virtual Facilitator Trainer Certification (VFTC)• Virtual Facilitator Launch Pad (VFLP)• Web Conference Essentials (WCE)
Public* and Private** options available
* Adobe Connect
** Adobe Connect, WebEx, Live Meeting, Citrix GotoTraining, AT&T Connect
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Virtual Training Options
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Virtual Design Skills
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Satisfaction Poll: Design
How satisfied are you with the quality of design of your VILT?
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Dos Don’ts“Repurpose” content for this new medium
Design for the strengths of a specific web conference platform
Do break classroom content into shorter VILT segments and blend with other online assignments
Use VILT as the primary delivery mode
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Dos Don’ts“Repurpose” content for this new medium
Attempt to deliver the classroom content the same way in the web conference platform
Design for the strengths of a specific web conference platform
Design “generic” web presentations
Do break classroom content into shorter VILT segments and blend with other online assignments
Attempt to deliver an 8-hour face-to-face course as an all day VILT course
Use VILT as the primary delivery mode Mix mediums (have someone present to face-to-face and virtual audiences at the same time)
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Repurpose Designs
• NetSpeed Virtual Instructional Designers– Consult– Design– Develop– Pilot– Evaluate
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Costs of RepurposingOutput Output Output
Fully designed web workshop
Partial design (no FG)
Partial design (slide deck only)
Input Full classroom design
$$$ $$ $
Input Partial design (no FG)
$$$ $$ $
Input Partial design (slide deck only)
$$$ $$ $
Input Not designed $$$$ $$$ $$
Inputs and Outputs
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Design Service Tiers
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5
Tier 6
Consult regarding existing design
+ develop VILT design guide
+ develop slides and course assets
+ develop facilitator guide
+ pilot the course
+ evaluate and make revisions
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Virtual Content
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Webinar Content Licenses
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NetSpeed Leadership®
1. Webinar Training (90-minute sessions)
2. Post-class reinforcement (Electronic Magazine, NetSpeed On The Job™, and NetSpeed Coach®
3. NetSpeed Administrator™(to report the impact of training)
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Three Tracks – 24 Modules
Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules
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NetSpeed Coach™ Learning Center
Post-Class Reinforcement Tools follow VILT.
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Post-Class Reinforcement
Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator
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Webinar Content Licenses
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Blazing Service
• To develop the skills of customer service providers
• Six, 90-minute webinars• Post-class reinforcement tools• May be licensed for internal
delivery• TTT model
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Webinar Content Licenses
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Peer Power
• Six, 90-minute webinars• Post-class reinforcement tools• May be licensed for internal
delivery• TTT model
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Public Webinars
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NetSpeed Leadership®
NSL Public Webinar Series:• For supervisors and managers• 90-minute webinar each month• Blended with post-class reinforcement tools for
on-the-job application and learning transfer• Volume discounts
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Benefits
• Eleven NetSpeed Leadership® courses• Different topic each month• Recorded for repeat playback• Manageable investment (time and cost)• Flexibility: choose the sessions you use
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Peer Power
Peer Power Public Webinar Series• For leaders at all levels• Four, 90-minute webinars plus collaborative
work at NetSpeed Fast Tracks• Blend with post-class reinforcement tools• Volume discounts
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Virtual Learning Evolves
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Virtual DeliveryVirtual DesignWeb-ready VILT ContentPublic Webinar Series
High Impact Virtual Learning
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2012 Promotion
• 20% discount on all programs or services• Minimum of $15,000 (net)• Paid in full by July 31, 2012
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Q & A
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Thank You!