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Work For Hertz
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Hertz Recruitment

Jul 06, 2015

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Recruiting & HR

Mark Duffy

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Page 1: Hertz Recruitment

Work For Hertz

Page 2: Hertz Recruitment

Why Join Hertz ?

• Hertz is changing the way people and things move

• As a company, we are moving ahead of the

competition… From our advanced products and

services to the spirit of our employees, our innovative

outlook pervades all parts of our operations

• Career Progression – fast track career development for

high achievers

• Multi-Country opportunities

Page 3: Hertz Recruitment

3

Page 4: Hertz Recruitment

Hertz European Shared

Services Centre

Positions - Dublin

Page 5: Hertz Recruitment

European Shared Services

Department - Dublin

• Award winning centre based in Dublin

• Open 24/7, 365 days a year

• 900 staff from 39 Nationalities

• Team responsible for all EMEA

• Functions – Customer Service, Finance, IT, HR

• Languages required – French, German, Dutch, Spanish, Italian

• Current open positions

1) Customer Service Representatives

2) Financial Accountants, General Accountants, Accounts Payable

3) IT Business Analysts

Page 6: Hertz Recruitment

Hertz UK Positions

Uxbridge, London

Rest of UK

Page 7: Hertz Recruitment

UK Positions

• Pricing Analysts – UK, French, German, Italian, Spanish, Ducth

• Marketing Manager

• Airport and Off-Airport Managers

• Customer Service Representatives in all major UK Towns, Cities, Airports

• Branch Supervisors

• Regional Sales Managers – North of England, South of England

• Bus Drivers – Heathrow Airport

• Sales Support Assistant Manager

• Continuous Improvement Specialists – Lean Six Sigma

• Business Analyst

• Revenue Manager

Page 8: Hertz Recruitment

Over 8,800 locations in

150 countries

Our global network of corporate and licensee locations serve local and international leisure and business customers who trust Hertz to provide the best rental experience wherever their travels take them.

serving 30 million customers a year

Head/Regional Offices

Florida

London

Dubai

Singapore

Shanghai

TokyoSeoul

Melbourne

Oklahoma

Page 9: Hertz Recruitment

Our Global Footprint

Hertz is the only car rental company with locations on six continents. We have over 8,800

locations in 150 countries. We also have over 3,000 locations in 36 countries with Gold

service, our priority service led loyalty programme.

Our network of corporate and licensee locations serve local and international leisure and

business customers who have come to trust Hertz to provide an optimal rental experience

wherever their travels take them.

Page 10: Hertz Recruitment

Diverse Global Network

U.S. & Canada

32,100 Employees

5,000 LocationsEurope / MEA

6,200 Employees

1,100 Locations

Latin America

500 Employees

100 Locations

Corporate Asia Pacific

1,800 Employees

100 Locations

Hertz, Dollar & Thrifty Locations

Corporate 6,300

Franchised 4,300

Total Network 10,600

Page 11: Hertz Recruitment

The world's largest general

use car rental company

1 Booking made every second

30 million Rentals per annum

550,000 Vehicles in our global fleet

27,000 Employees around the world

US$ 7.1bn Worldwide RAC revenues in 2011

1 Ranking as the car rental brand in the US and at 119 major

airports in Europe

6 Continents covered by Hertz (only car rental company to do so)

150 Countries with a Hertz location

8800 Number of locations worldwide

Page 12: Hertz Recruitment

95 Years of Hertz Heritage

Page 13: Hertz Recruitment
Page 14: Hertz Recruitment

Customer Value Proposition

Fastest,Easiest,

Most Valued

Travelling at the Speed of Hertz

Page 16: Hertz Recruitment

Fastest,

Easiest,

Most Valued

Anytime,

Any Hour,

Any Place

Family Value

designed by

you

Customer

Centric

Value

Cheap is

Smart

Premium service

on and off

airport, Gold

Service and high

quality choice

Technology-

enabled service

in your

neighbourhood:

at any hour, by

the hour

Family-focused

service at US

airports for

leisure and

inbound

travelers

Enterprise

Fighter -

competing on

price and service

on and off airport

Value price

delivered

through smart

tech-enabled

service at high

volume

destinations

Global Brand Portfolio

Page 17: Hertz Recruitment

Hertz 24/7

CRM

WOW

Facilities

Best Fleet

People &

Culture

Sustainability

Hertz Reinvented:

Fastest, Easiest,

Most Valued

The Brand Mantra is at the core of everything we do,

supported by Foundational Pillars and supporting activity

Page 18: Hertz Recruitment

Legacy of Innovation…

A few Hertz “firsts”

• Invented rent-a-car in 1918

• First booking system for travel agents

• Created a car rental loyalty program: #1 Club

• First transactional website

• Airport rent-a-car locations

• 'Rent-it-Here/Leave-it-There' (one-way)

• In-car satellite based navigation

• Express Rent Kiosk for car rental

• Make & Model Guarantee with Hertz Collections

Page 20: Hertz Recruitment

Hertz

Country by Country

Page 21: Hertz Recruitment

Hertz France

• Best in class in the commercial segment (Corporate, IRB, TI) with 28% of Market

Share

• More than 440 locations

• More than 52 000 cars bought per year

• An average fleet over 38,000 cars, more than 50,000 in the peak season, 8,000

vans

• # 4 in the Van business Market with more than 10% market share

• Hertz #1 Club Gold available in 220 locations

• Instant Return available in the top 11 major airports

Established in 1950

Page 22: Hertz Recruitment

Hertz Belgium and Luxembourg

• Best in class in the corporate segment, with 25.8% of market

share in Belgium

• 30 locations in the network

• # 1 on airports

• Focus on the Local & Van Market

• An average fleet over 2,400 cars and 50 vans

• Hertz #1 Club Gold available in 13 locations

Established in 1960, Hertz Belgium, market leader at all Airport &

Railway Stations.

Page 23: Hertz Recruitment

Hertz Netherlands

• #1 on airport with 30% of Market Share

• 40 locations across the territory

• An average fleet of 5,000 cars and 200 vans

• Hertz #1 Club Gold available in all major locations (airport &

downtown)

• Instant Return available in Schipol Airport

• Full Gold offer at Schiphol Airport

First location in Holland was Amsterdam in 1962, Airport market leader!

Page 24: Hertz Recruitment

Hertz Spain

• #1 on Airport with 22.2% of market share • More than 130 locations serving the mainland as well as the Canaries and Balearics

• 34 airports served, 25 branches in Shopping Malls

• Cars and vans premium and value brand average fleet 2011 : 13.100 vehicles

• 42 gold locations ( 70% of total corporative locations )

• The widest range of vehicle models in the market including Prestige, Fun and Green Collections

• Largest volume of BMW models in the industry

Innovation & customer and employee satisfaction differentiate

Hertz in Spain

Page 25: Hertz Recruitment

Hertz Germany

• 2nd biggest car rental market in the world, worth 3,4 bn US$ (2010 figures) plus globally biggest outbound market worth roughly 1,2 bn US$

• Best in class and #1 in market share in the Van & Truck Business

• #3 in Market Share in the market with 17.5% of market share.

• More than 275 locations across the territory

• An average fleet of 17,000 cars and vans (< 3,5t GVW) & 4,200 vans (> 3,5t GVW) and heavy trucks

• Hertz #1 Full Gold Canopy service available in Frankfurt, Munich, Hamburg, Stuttgart, Düsseldorf (and Berlin from June 2012)

• Hertz #1 Club Gold available in 207 locations

• Instant Return available in 12 airports

• Main competitors : Sixt and Europcar

• Challenger : Avis

Hertz Germany continuously improves market share, processes and service, exceeding customer expectations in a very mature market.

Page 26: Hertz Recruitment

Hertz UK

• #1 on airport with 25.9% of Market Share

• 125 locations across the territory

• An average fleet of more than 16,000 cars and 3,000 vans

• Hertz #1 Club Gold available in 125 locations

• Hertz #1 Full Gold Canopy service available at Heathrow Airport, Edinburgh Airport

and arriving soon at Stansted

• Instant Return available in 9 major locations

• Hertz On Demand available at over 250 locations nationwide

A leading player in the corporate business segment, specialist

provider in the long term van rental market and unique in

operating expertise in broad range of market segments

Page 27: Hertz Recruitment

Hertz Italy

• #1 Rent-a-car in airport with 26.6% of market share

• More than 210 locations across the territory with 33 airports served

• Vans are available in more than 150 locations across the country

• An average fleet of 23,000 cars

• Hertz #1 Club Gold available in 37 locations

• #Instant Return available in 4 airports

Leader in Airport Leisure and Business, efficient and widespread

network across Italy & the Islands

Page 28: Hertz Recruitment

Hertz Czech Republic & Slovakia

• 37,4% of market share in Prague Airport (SK)

• 6 locations In Czech Republic and 2 locations in Slovakia

• Most of the business is currently in Prague and in Bratislava

• 2009: average fleet of 390 cars in Czech Republic and 110 in Slovakia

• Also van rentals from branches, particularly from the Prague, Hotel

Diplomat location.

• 3 Gold Locations (CZ: Prague, Ostrava, SK: Bratislava)

Established in 1991, Hertz Czech Republic & Slovakia is the market

leader at some local Airports

Page 29: Hertz Recruitment

2013 Accomplishments

• Eight consecutive quarters of record adjusted pre-tax income

increased 34.5% YOY in the second quarter of 2013 to $314.5M.

• U.S. off-airport locations exceed 2,700

• Expanded Firefly brand into the USA

• Launched Dream Car Collection in USA & Europe with approximately

400 vehicles at 35 airport locations

• 50,000 vehicles now 24/7 enabled in the USA & International

• Acquired CCL, an insurance replacement brand in the UK

• Northstar flagship locations in Europe and China

• Fleet Acquisition cost reduced by 7%

• New Partnerships include agreements in the credit card sector with

Citibank and VISA as well as a global partnership with Relais &

Chateaux & Chic Outlet Shopping and Lufthansa.com

• Celebrated partnership 24th anniversary with Air France

Page 30: Hertz Recruitment

Apply Now

https://emeahub-hertz.icims.com/