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Henyo- Intelligence Beyond Borders

Apr 05, 2018

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George Ramos
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    The true sign of intelligence is not

    knowledge but imagination

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    Truly great people in any field are not just

    adaptors they are shapers

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    problema ba?

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    Good news:

    We live in the

    Henyo Age

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    HENYOIntelligent Pinoy

    High IQ

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    HENYOIntelligent Organizations

    and Self Regulating SocialOrganisms

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    Problem Solving in theAge of the Henyo

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    HENYO MODEL

    FAST TRACKSOLUTIONS

    CROWD

    ACCELERATEDINNOVATION

    FAST TRACKLEARNING

    RAMOS-TENEDERO

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    Fast tracking learningcurve with concepts,

    experience, information,repetition and

    concentration

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    Why didnt the filipino

    invent facebook, or the

    automobile or the

    computer

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    Less Exposure toConcepts, Language,

    Culture and KnowledgeInformation Restriction during

    the years of colonization

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    Less Exposure to Concepts

    meant lesser exposure toInnovation

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    The WORLD is Changing

    Peered Networks andOpen Knowledge Era

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    Now, more than

    ever we now have

    access to conceptsand learning, all of

    them for FREE

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    Why do You think do we

    have millennials right

    now? What ushered them

    in?

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    Mix of new concepts,

    knowledge, technology

    made learning easier and

    faster

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    This is not accidental

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    This is destined

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    Henyo Profiles:

    Iliac DiazEfren Penaflorida

    Kidlat TahimikJaberwockez

    Ap de Ap

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    Problem Solving in the

    Age of the Henyo

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    THE HENYO MODEL

    FAST TRACKSOLUTIONS

    CROWD

    ACCELERATEDINNOVATION

    FAST TRACKLEARNING

    RAMOS-TENEDERO MODEL

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    RAMOS-TENEDERO MODEL

    FAST TRACKSOLUTIONS

    CROWD

    ACCELERATEDINNOVATION

    FAST TRACKLEARNING

    Awareness of

    Acceleration

    Tools to

    AccelerateLearning

    FAST Track

    ApplicationShare

    Improve MILSA

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    1st Step Self Optimization

    is the awareness thatthings can be accelerated

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    2nd Step Self Optimization

    is learning the right toolsto accelerate the learning

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    3rd Step Self Optimization

    is to apply these toolsASAP (NLP factor)

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    4th Self Optimization

    is to share the solution

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    5th Step Self Optimization

    is to improve on thesolution

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    6th Step Self Optimization

    Revolution

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    REMEMBERfast track the learning curve

    = fast track solutions

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    The WORLD is Changing

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    Information Age Assets do not

    follow industrial age scarcity

    principles

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    They grow in Value especially

    when shared

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    Enough to start a revolution

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    Problem Scenarios

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    How do You Solve the Traffic

    Dilemma?

    How do You solve corruption?

    How do you solve poverty?

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    How do you increase

    productivity?How do you increase GDP?

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    Different Talents come into play

    Different Specializations Step in

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    Different and Open Networks

    share the solution

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    Henyo does notmarginalize

    Henyo does notdiscriminate

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    http://www.youtube.com/watch?v=6rPFvLUWkzs

    http://www.youtube.com/watch?v=6rPFvLUWkzshttp://www.youtube.com/watch?v=6rPFvLUWkzs
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    Henyo thrives on the leave no one

    behind policy

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    Henyo operates in the

    bayanihan model oftulongtulong instead ofkanya kanya

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    THEN NOW

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    Everyone goes into the direction

    of a shared vision

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    There is genius in the diversity

    There is genius in the sharing

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    Who knows maybe this man has

    the solution to the EDSA traffic.

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    RAMOS TENEDERO MODEL

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    RAMOS-TENEDERO MODEL

    FAST TRACK

    SOLUTIONS

    CROWD

    ACCELERATEDINNOVATION

    FAST TRACK

    LEARNING

    Awareness of

    Acceleration

    Tools to

    Accelerate

    Learning

    FAST Track

    ApplicationShare

    ImproveMILSA

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    MULTIPLE INTELLIGENCES

    Linguistic thinking in words; use of language and words in many different

    forms to express complex meanings

    Logical-math logical approach to problems; understanding of number and

    abstract patterns. Frequent us eof reason in recognizing and

    solving problems

    Musical awareness of rhythmic patterns, pitch and timbre

    Visual-spatial ability to create mental images, awareness of the relationshipbetween objects in space.

    Bodily-kinesthetic adeptness in the use of objects and activities involving motor

    skills.

    Interpersonal understanding of and interaction with others

    Intrapersonal sensitivity to ones feelings and moods; knowledge of own

    strengths and weaknesses.

    Naturalist sensitivity to the natural world; ability to see connection and

    patterns within the plant and animal kingdoms.

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    LEARNING STYLES PROFILEEnvironmental Preferences: Some learn with sounds; others study with

    dim light; some like to learn in cool

    environment; others prefer informalsetting.

    Emotional Preferences: intrinsic vs. extrinsic motivation; one at a

    time vs. multiple starters; conformist vs.

    non-conformist; structured or non-

    structured learning.

    Sociological Preferences: alone or group learning; with or without

    an authority; routine or variety ways of

    learning

    Physiological Preferences: visual, auditory, tactile or kinesthetic

    learning; with or without intake; low or

    high mobility; morning, afternoon or night

    learner

    Psychological Preferences: analytic, global, impulsive, reflective

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    Case Study

    Lets put it intopractice

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    Top Contact Center Problems

    Inconsistent Deliveries: AHT, Accuracy, CSAT,

    Quality, CPT

    AttritionLearning Curve

    Absenteeism

    Commitment

    Burnout

    C ll C X h bl i h

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    Call Center X has problems with

    AHT (Average Handling Time)

    and Low CSAT ratings

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    Call Center X has problems with

    AHT (Average Handling Time)and CSAT Problems

    AHT Problem: Inability to resolve issues withinan accepted time frame during the call. May

    stem from problems in comprehension,listening skills, articulation, product knowledge

    or unavailable information

    t lf i i i i h h h

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    BERT STRUGGLES WITH AHT,CSAT

    DUE TO HIS LISTENING SKILLS

    BERTS MULTIPLE INTELLIGENCES PROFILE STRENGTHS (YELLOW)

    Linguistic thinking in words; use of language and words in many different forms to expresscomplex meanings

    Logical-math logical approach to problems; understanding of number and abstract patterns.

    Frequent us of reason in recognizing and solving problems

    Musical awareness of rhythmic patterns, pitch and timbre

    Visual-spatial ability to create mental images, awareness of the relationship between objects inspace.

    Bodily-kinesthetic adeptness in the use of objects and activities involving motor skills.

    Interpersonal understanding of and interaction with others

    Intrapersonal sensitivity to ones feelings and moods; knowledge of own strengths and

    weaknesses.

    Naturalist sensitivity to the natural world; ability to see connection and patterns within the

    plant and animal kingdoms.

    1st Step Self Optimization is the awareness that things can

    be accelerated

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    Bert capitalizes on his MI strengths toaccelerate his learning

    BERTS MULTIPLE INTELLIGENCES PROFILE STRENGTHS (YELLOW)

    Visual-spatial ability to create mental images, awareness of therelationship between objects in space.

    Interpersonal understanding of and interaction with others

    2nd Step Self Optimization is learning

    the right tools to accelerate the

    learning

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    3rd Step Self Optimization is to apply these

    tools ASAP (NLP factor)

    Being a Spatial Person---Bert sharpens his

    listening skills by watching, linking and

    drawing images associated with the words,

    phrases and sentences thrown to him

    Being Good in Interpersonal relationships

    he hangs around with the expats to get free

    tips and pointers on how to understand theirlanguage

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    3rd Step Self Optimization is to apply these

    tools ASAP (NLP factor)

    LEARNING STYLES PROFILE

    Environmental Preferences: Some learn with sounds; others study with

    dim light; some like to learn in coolenvironment; others prefer informal setting.

    Emotional Preferences: intrinsic vs. extrinsic motivation; one at a

    time vs. multiple starters; conformist vs. non-

    conformist; structured or non-structured

    learning.

    Sociological Preferences: alone or group learning; with or without an

    authority; routine or variety ways of learning

    Physiological Preferences: visual, auditory, tactile or kinesthetic

    learning; with or without intake; low or high

    mobility; morning, afternoon or night learner

    Psychological Preferences: analytic, global, impulsive, reflective

    TURBO SOLVING: Below is BERTS Learning Styles Profile (in red)and how he uses it to his advantage to fast track the undertaking by 50%

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    4th Self Optimization

    is to share the solution

    Having improved, Bert posts the

    solution for everyone to see andgive feedback on

    Hi Everyone, I used to struggle with my AHT, CSAT scores

    before but I capitalized on my strengths such asassociating images with the language and hanging out

    with the expats often. Now Ive lowered my AHT and

    increased my CSATS significantly

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    5th Step Self Optimization is to improve on the

    solution

    Hi Everyone, I used to

    struggle with my AHT,CSAT

    scores before but I

    capitalized on my

    strengths such as

    associating images with

    the language and hanging

    out with the expats often.

    Now Ive lowered my AHT

    and increased CSATS

    significantly

    Hey Bert my MI profile

    leans on linguistics , I can

    certainly provide yousome tips and pointers on

    how to listen to correct

    grammar

    Hey Bert my MI profile

    leans on musical, I can

    help you decode somesounds and phrases so

    that you can hear and

    listen to them with much

    efficiency

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    6th Step Self Optimization Revolution

    Solution is further improved,

    replicated and shared for everyoneto model after and use as best

    practice

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    There is genius in the diversity

    There is genius in the sharing

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    EXERCISE:

    Your turn, whats your

    problem?

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    Barriers to the HENYO MODEL:

    Vested Interest

    GreedCorruption

    Discrimination

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    HENYO IS SOCIALIZED

    Learning

    Contribution

    Helping/Supporting

    HENYO

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    HENYO

    MAKES THISWORLD A

    BETTER PLACE

    FASTER