Handhelds and Wireless Email

Handhelds and Wireless Email

Rob AverbachWilmington TrustPresented for AIIM William Penn ChapterJune 10, 2005

© 2005 Rob Averbach

Handhelds and Wireless EmailPresented to AIIM William Penn Chapter


June 10, 2005 2

Agenda

Wireless Definition Evolution Other Techno-Jargon Enterprise Architecture Components Implementation Considerations Main Carriers and Software Vendors



June 10, 2005 3

Wired Definition

Main Entry: wiredPronunciation: 'wIrdFunction: adjective

1. reinforced by wire (as for strength)

2. furnished with wires (as for electric connections)

3. bound with wire <a wired container>

4. having a wirework netting or fence

5. feverishly excited

* From www.m-w.com



June 10, 2005 4

Wireless Definition

wire·less

Pronunciation: 'wIr-l&s

Function: adjective

1. having no wire or wires

2. chiefly British : of or relating to radiotelegraphy, radiotelephony, or radio

3. not having wires which causes feverish excitement (per Rob)

* From www.m-w.com



June 10, 2005 5

Evolution

Day of Dinosaur

Islands of Automation

More Integration

Data Only Converged Devices

Transport / Communi-cation

Telephone US Mail

Corporate Network – internal access only

Serial Port /USB

Cellular Internet Cellular WIFI Blue Tooth

Tools / Devices

Paper Calendar

Fax Typewriter

Email /Calendar internally

Stand-alone PDAs

Synchronized PDAs with email (Outlook and Notes)

Data-only Totally

wireless or some synchro-nization

Smart-phones

Converged Devices

Totally Wireless



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Growing Business Need

Faster response to client needs External Internal

Save time and keep organized on the road; no need to plug in and dial in.

One device for email, phone, calendar



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Other Techno-Jargon

WIFI BlueTooth Cellular Messaging



June 10, 2005 8

Wireless Techno-Jargon -- WIFI

High speed access from your device to a local network access point

802.11 specification: a, b & g – different speeds and frequencies

Hot Spots See http://www.wi-fi.org



June 10, 2005 9

Wireless Techno-Jargon -- Bluetooth

An open standard for short-range communications of data and voice between both mobile and stationary devices.

Creates Wireless Personal Area Network (PAN)

Uses: Remote Headset for Cell

phone Printing Networking



June 10, 2005 10

Wireless Technologies -- Cellular

Technology DescriptionGSM -- Global System for Mobile communications

Widely used digital mobile phone system Standard in Europe Frequencies: 800, 900, 1800 and 1900 MHz

frequency bands

GPRS -- General Packet Radio Service

a radio technology for GSM networks Allows ability to charge by amount of data sent

rather than connect time. flexible data transmission rates typically up to 20

or 30 Kbps A 2.5G enhancement to GSM

TDMA – Time Division Multiple Access

Operated in US, Latin America, New Zealand, parts of Russia and Asia Pacific

CDMA – Code Division Multiple Access Method

CDMA allows multiple frequencies to be used simultaneously.



June 10, 2005 11

Wireless Technologies -- Generations of Cellular

Generation Description

1G Analog, circuit switched Poor quality Being phased out

2G Digital Technology - GSM, TDMA and CDMA. Faster rate for voice and some data capabilities, like SMS

2.5G Extension of 2G GPRS and EDGE for data

3G Support higher bandwidth applications like video. See www.3gpp.org



June 10, 2005 12

Messaging Techno-Jargon

SMS – Short Message Service – allowing text messages of up to 160 characters to be sent and received from device to device. Also can send messages from web interface

MMS – Multimedia Messaging Service – extends text messaging to include longer text, graphics, photos, audio clips, video clips, or any combination of the above, within certain size limits

Push vs Pull Technology Push – Messages are pushed to the user’s device from the

email system Pull – Messages are requested by the device and pulled onto

the system



June 10, 2005 13

Wireless Techno-Jargon Definition Sites

Previous definitions were pulled from several sources http://www.polyphonic-ringtones-ring-tones.co.uk/glo

ssary.html#

http://www.phonescoop.com/glossary/



June 10, 2005 14

Enterprise Architecture – Layers of components

Device

Make/Model (e.g., Nokia, Samsung, Siemens)

Operating System (e.g., Pocket PC, Palm OS, Blackberry

Application Software (e.g., Blackberry, Good)

Carrier and it’s Network (Verizon, Cingular)

Internet

Your Network – WAN/LAN

Server

Operating System (e.g., Windows)

Application Software (e.g., Good or BlackBerry)

Enterprise Calendar System (e.g., Outlook or Notes)



June 10, 2005 15

Enterprise Selection / Implementation Considerations

Costs and functionality for: Carrier Device Enterprise and Device Software

International Support User Training Data and Security Asset Management Etiquette Miscellaneous



June 10, 2005 16

Enterprise Implementation / Selection

Component Cost Functionality

Carrier Plan Cost Voice Data

Roaming Plan Length

Coverage Domestic International

One point of contact for all location orders

Device Device Itself Accessories Insurance

Ease of use Durability Size/Weight Battery life Quality of reception Color vs. B&W



June 10, 2005 17

Enterprise Implementation / Selection

Component Cost Functionality

Enterprise and Device Software

Licensing – device vs. server

Maintenance Subscription Other

software to enhance experience

Ease of use Accurately Synchronize Integration with your enterprise Email system No Desktop Install – all wireless and “Over the

Air Upgrade” Ability to see WYSYWIG DOCS – Potentially

more costly to download “Kill Pill” to remove data remotely Closely matches current Email, Calendar, To-

do, etc functionality Web Capability



June 10, 2005 18

Carriers and Devices

Each carrier has different coverage Some carriers have international coverage Some carriers have international coverage for voice

only Need to check DATA and VOICE coverage

SIM Locked – Some devices are locked to a particular carrier and therefore you cannot use SIM from another carrier.



June 10, 2005 19

Carriers and Devices

One vendor may not work for entire enterprise solution due to coverage or cost. May need to use multiple based on location of user base. Cingular for US, Vodaphone for England Verizon for NE USA, Sprint for Florida

Try not to be swayed by individuals wanting carriers that are used by their family. This is a business decision.



June 10, 2005 20

International

Need to check roaming partners for carrier in the location that your business folks travel (www.gsmworld.com)

Some roaming partners only support voice and not data

Check roaming costs for VOICE and DATA. Data Usage is generally not high, unless using Web and downloading WYSIWYG docs



June 10, 2005 21

International Roaming

* From Cingular Web Site



June 10, 2005 22

International (cont’d)

T-mobile Germany is not necessarily the same as T-mobile in the USA; generally are separate companies.

Need electrical adapters for chargers Keyboard – Qwerty vs. Other Make sure phone book has “+ Country Code”

entered (e.g. +1.215.555.1212)



June 10, 2005 23

International Roaming

* From GSMWORLD Web Site



June 10, 2005 24

Support

Give devices to Help Desk Train them Setup special team, especially if

executive use Obtain support numbers for Carrier

They should be your primary support for the device

Negotiate support on the software too

Larger clients may be able to get “special” number

Obtain support numbers for software vendor



June 10, 2005 25

User Training

Who are the users? Execs Sales Management Tech Support

Give users training with some troubleshooting tips / reference card One-on-one with Execs Ask Carrier or Software

Vendor to do training for rollout

Tailor training to user



June 10, 2005 26

Data and Security

Corporate Data and Security Ability to send “Kill Pill” Battery is Dead, Data is not! Password Protection Virus Protection on PDAs

Ability for user to install software installation on PDA’s

Patching capabilities



June 10, 2005 27

Asset Mgmt and Billing

Carrier should give you flexibility of changing plans without penalty -- negotiate

Decide payment process: Time & Exp by Employee Charge back mechanism

Tracking of Assets – Software Who is using it Serial #’s Carriers Cost centers Repairs and replacements



June 10, 2005 28

Etiquette

Device can be addicting, please remember: Do not read or check

calendar in a meeting, until there is a need

Turn device to vibrate in meetings

Do not drive and read email



June 10, 2005 29

Miscellaneous

Make sure you have an QA/Test Environment – To test new versions

Small footprint of device does not allow for ease of

viewing large web pages Some websites are “WAP-

compatible” ex: http://wap.yahoo.com

Devices tend not to be able to receive or send email while on the phone – Messages queued up until off the phone

Consider Data Only



June 10, 2005 30

Experience with Enterprise Solutions

Good Software www.good.com

RIM/Blackberry www.rim.com www.Blackberry.net



June 10, 2005 31

PDA/Converged Operating System Device – Main Players

PALM OS Pocket PC (Microsoft) Blackberry



June 10, 2005 32

US Main Carriers

Verizon Nextel T-Mobile Cingular and formerly ATT Sprint



June 10, 2005 33

International Carriers – Country Specific

Vodaphone Orange O2 T-mobile Telstra SFR Others – http://www.gsmworld.com



June 10, 2005 34

Bottom Line:The Proof is in the Pudding

Pilot the Device/Carrier/Software in small numbers Tech folks Savvy business users

Ask the carrier for more detailed coverage stats for targeted use areas – marketing maps are vague

Hit the major locations Make sure “Bug-free” Provide pilot users with a list of

questions prior to the pilot and get timely feedback after the pilot



June 10, 2005 35

Hurricane Ridge, 5000ft above sea level……



June 10, 2005 36

Questions

Handhelds and Wireless Email

Documents

carrier device enterprise

wireless technologies

enterprise email system

bw device

users device

wireless synchronizedpdas

device software f

email calendar