Group and Team Dynamics. Chapter 5, Lesson 1 Chapter Overview 1.Group and Team Dynamics 2.Building Mutual Respect 3. Establishing a Common Vision.

Group and Team DynamicsGroup and Team Dynamics

Chapter 5, Lesson 1

Chapter OverviewChapter Overview

1.1. Group and Team DynamicsGroup and Team Dynamics

2.2. Building Mutual RespectBuilding Mutual Respect

3. Establishing a Common Vision 3. Establishing a Common Vision

Chapter 5, Lesson 1

Lesson OverviewLesson Overview

• How can you work as a team?How can you work as a team?

• What are characteristics of effective What are characteristics of effective teams?teams?

• What are the four stages of team What are the four stages of team development?development?

• How can you run an effective meeting?How can you run an effective meeting?

Chapter 5, Lesson 1

Quick WriteQuick Write

Think of a time when you’ve been a member of Think of a time when you’ve been a member of a team or group. a team or group.

What were the group’s goals? Write down the What were the group’s goals? Write down the steps the team or group went through to steps the team or group went through to

accomplish its goals. accomplish its goals.

Were there any conflicts among group Were there any conflicts among group members? What obstacles did the group need members? What obstacles did the group need

to overcome to be effective?to overcome to be effective?

Chapter 5, Lesson 1

Working as a TeamWorking as a Team

• You might know of a sports team that has You might know of a sports team that has no stars, but that team wins game after no stars, but that team wins game after game. Why? game. Why?

• One reason is that the players and coaches One reason is that the players and coaches work together harmoniously work together harmoniously

• They put the They put the teamteam first first

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Chapter 5, Lesson 1

Working as a TeamWorking as a Team

• What exactly is a What exactly is a teamteam? ?

• It’s a collection of individuals who are It’s a collection of individuals who are identified by others and by themselves as identified by others and by themselves as a group and who work together to a group and who work together to accomplish a common goal accomplish a common goal

• Each member’s conduct affects the Each member’s conduct affects the actions of all the other team members actions of all the other team members

Chapter 5, Lesson 1

Team DynamicsTeam Dynamics

• Team Team dynamicsdynamics, , oror interactions, interactions, are complex are complex because each member must direct his or her because each member must direct his or her unique talents toward achieving a shared goal unique talents toward achieving a shared goal

• A team’s leader or coach has a major A team’s leader or coach has a major influence on team dynamicsinfluence on team dynamics

• One of the team leader’s most important One of the team leader’s most important tasks is preventing distractions from tasks is preventing distractions from interfering with the team’s work interfering with the team’s work

Chapter 5, Lesson 1

Effective TeamsEffective Teams

Every successful team or group has five Every successful team or group has five common characteristics:common characteristics:

• GoalsGoals

• RulesRules

• RolesRoles

• CommunicationCommunication

• ParticipationParticipationPhoto courtesy of Clipart.com

Chapter 5, Lesson 1

GoalsGoals

• AA goalgoal is a team’s target or objective is a team’s target or objective

• It gives team members a sense of It gives team members a sense of purpose or focus purpose or focus

• When you know your target, you have a When you know your target, you have a much better chance of hitting itmuch better chance of hitting it

• The goal should be The goal should be specific specific and and measurablemeasurable

Chapter 5, Lesson 1

RulesRules

• Teams frequently rely on structure and Teams frequently rely on structure and rulesrules

• A A rulerule is a guideline for membership, is a guideline for membership, conduct, or performanceconduct, or performance

• In some cases, a group makes its own rulesIn some cases, a group makes its own rules

• In other cases, the group must follow In other cases, the group must follow external rules that govern it and other external rules that govern it and other competing teams competing teams

Chapter 5, Lesson 1

RolesRoles

• One of the advantages of teamwork is One of the advantages of teamwork is specialization—team members have different specialization—team members have different rolesroles

• AA role role is the specific job or task assigned to a is the specific job or task assigned to a team memberteam member

• Roles can shift; they need not be permanent Roles can shift; they need not be permanent • But at any given time, each team member But at any given time, each team member

must know what his or her role ismust know what his or her role is

Chapter 5, Lesson 1

CommunicationCommunication

• Good communication is critical to Good communication is critical to effective team performanceeffective team performance

• Communication should be objective, Communication should be objective, honest, and focused on the team goal, honest, and focused on the team goal, rather than on personal mattersrather than on personal matters

Chapter 5, Lesson 1

CommunicationCommunication

• Team leaders have particularly important Team leaders have particularly important roles in communicationroles in communication

• Good leaders know the value of positive Good leaders know the value of positive feedbackfeedback

• But a good leader also knows how to But a good leader also knows how to offer constructive criticism in a way that offer constructive criticism in a way that encourages performance improvement encourages performance improvement

Chapter 5, Lesson 1

ParticipationParticipation

• Team members typically focus on Team members typically focus on performance and collective improvementperformance and collective improvement

• To do this, members need to be interactive To do this, members need to be interactive

• Participation is balanced Participation is balanced

• Each member’s actions complement, or round Each member’s actions complement, or round out, those of the other members out, those of the other members

• Members build on each other’s strengths and Members build on each other’s strengths and make up for any weaknessesmake up for any weaknesses

Chapter 5, Lesson 1

Effective TeamsEffective Teams

• Work together to reach team goalsWork together to reach team goals• Execute tasks thoroughlyExecute tasks thoroughly• Meet or exceed the standardMeet or exceed the standard• Thrive on challengesThrive on challenges• Learn from experiencesLearn from experiences• Take pride in individual and shared Take pride in individual and shared

accomplishmentsaccomplishments• Strive for continued improvementStrive for continued improvement

Chapter 5, Lesson 1

Stages of Team DevelopmentStages of Team Development

• It takes work to mold a good team—it It takes work to mold a good team—it doesn’t just happen naturally doesn’t just happen naturally

• Conflict and resistance are natural during Conflict and resistance are natural during the early phases of a team’s development the early phases of a team’s development

• Strong leadership at each stage can help Strong leadership at each stage can help minimize conflict and reduce resistanceminimize conflict and reduce resistance

• TrustTrust and and commitmentcommitment are also important are also important to a team’s developmentto a team’s development

Chapter 5, Lesson 1

Stages of Team DevelopmentStages of Team Development

• Four stages, according to Tuckman’s Four stages, according to Tuckman’s model:model:

ormingorming

tormingtorming

ormingorming

erformingerforming

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Chapter 5, Lesson 1

Forming StageForming Stage

• The period when team members meet The period when team members meet and begin to create relationships among and begin to create relationships among themselves and with their leaderthemselves and with their leader

• At this stage, team members defer At this stage, team members defer decisions to their leaderdecisions to their leader

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Chapter 5, Lesson 1

Forming StageForming Stage

• Members have limited commitment to Members have limited commitment to the team the team

• Members are concerned about what’s Members are concerned about what’s going to happen in the futuregoing to happen in the future

• They have not yet developed a high They have not yet developed a high degree of trustdegree of trust

• They focus on the task at hand rather They focus on the task at hand rather than on long-term goals or results than on long-term goals or results

Chapter 5, Lesson 1

Storming StageStorming Stage

• A period during which personalities A period during which personalities begin to clash as members try to begin to clash as members try to overcome their natural tendency to focus overcome their natural tendency to focus on their own needs on their own needs

• During this phase, communication may During this phase, communication may be unproductive, or even damaging be unproductive, or even damaging

Chapter 5, Lesson 1

Storming StageStorming Stage

• Some members may be Some members may be unwilling to accept unwilling to accept group rules or normsgroup rules or norms

• Some may confront each Some may confront each other or the leaderother or the leader

• They are still unwilling They are still unwilling to fully trust one another to fully trust one another

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Chapter 5, Lesson 1

Norming StageNorming Stage

• The team begins to work together as a wholeThe team begins to work together as a whole• As a result of their leader’s patience, As a result of their leader’s patience,

guidance, and role modeling, team members guidance, and role modeling, team members begin to see the advantages of teamworkbegin to see the advantages of teamwork

• Trust grows as members share more and more Trust grows as members share more and more experiences, training, and activitiesexperiences, training, and activities

Chapter 5, Lesson 1

Norming StageNorming Stage

• Team members give each other feedback and Team members give each other feedback and share thoughts and ideasshare thoughts and ideas

• Team standards develop, and the team Team standards develop, and the team develops a shared work ethicdevelops a shared work ethic

• Team members begin to support one another, Team members begin to support one another, and individual differences become less divisive and individual differences become less divisive

• A team spirit begins to emerge A team spirit begins to emerge

Chapter 5, Lesson 1

Performing StagePerforming Stage

• The stage at which the team works at its bestThe stage at which the team works at its best

• You’ve heard the expression, “The whole is You’ve heard the expression, “The whole is greater than the sum of the parts” greater than the sum of the parts”

• That’s a perfect description of an effective That’s a perfect description of an effective teamteam

Chapter 5, Lesson 1

Performing StagePerforming Stage

• The team’s vision, roles, and processes The team’s vision, roles, and processes are clearare clear

• Communication is open Communication is open

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Chapter 5, Lesson 1

Performing StagePerforming Stage

• Members feel free to share their own viewsMembers feel free to share their own views

• They have a high degree of trust in their They have a high degree of trust in their leader and each otherleader and each other

• The focus is on continuing to improve The focus is on continuing to improve performance rather than simply on performance rather than simply on completing a taskcompleting a task

Chapter 5, Lesson 1

Performing StagePerforming Stage

• Team members are thinking about Team members are thinking about long-term goalslong-term goals

• They make up for gaps in each other’s They make up for gaps in each other’s skills and knowledge, and they help skills and knowledge, and they help each other learn each other learn

Chapter 5, Lesson 1

Running an Effective MeetingRunning an Effective Meeting

• Good meetings are an important team-Good meetings are an important team-building toolbuilding tool

• Poorly run meetings waste everyone’s Poorly run meetings waste everyone’s time time

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Chapter 5, Lesson 1

Running an Effective MeetingRunning an Effective Meeting

• A few key points to consider:A few key points to consider:

– Decide if a meeting is appropriateDecide if a meeting is appropriate– Define your purposeDefine your purpose– Decide whom to inviteDecide whom to invite– Decide when and where the meeting should occurDecide when and where the meeting should occur– Plan how you’ll record informationPlan how you’ll record information– Send out an agendaSend out an agenda– Start on time and follow the agendaStart on time and follow the agenda

Chapter 5, Lesson 1

Running an Effective MeetingRunning an Effective Meeting

• Remember, meetings can be canceledRemember, meetings can be canceled

• Before you take your team members away from their Before you take your team members away from their other activities, ask yourself if the team really needs other activities, ask yourself if the team really needs to meetto meet

• You might get feedback that indicates an e-mail will You might get feedback that indicates an e-mail will do the job just as welldo the job just as well

• If you find that the key decision makers can’t be If you find that the key decision makers can’t be there, reschedule the meeting there, reschedule the meeting

Chapter 5, Lesson 1

ReviewReview

• A A teamteam is a collection of individuals who are is a collection of individuals who are identified as a group and who work together to identified as a group and who work together to accomplish a common goalaccomplish a common goal

• Each member’s conduct affects the actions of all Each member’s conduct affects the actions of all the other team membersthe other team members

• Every successful team or group has five common Every successful team or group has five common characteristics: goals, rules, roles, communication, characteristics: goals, rules, roles, communication, and participationand participation

Chapter 5, Lesson 1

ReviewReview

• AA goalgoal is a team’s target or objective; it gives is a team’s target or objective; it gives team members a sense of purpose or focusteam members a sense of purpose or focus

• A A rulerule is a guideline for membership, conduct, or is a guideline for membership, conduct, or performanceperformance

• AA rolerole is the specific job or task assigned to a is the specific job or task assigned to a team memberteam member

• Good Good communicationcommunication is critical to effective team is critical to effective team performanceperformance

• With With participationparticipation, team members typically focus , team members typically focus on performance and collective improvementon performance and collective improvement

Chapter 5, Lesson 1

ReviewReview

• There are four stages of team development: There are four stages of team development:

– FormingForming: team members begin to create relationships : team members begin to create relationships among themselves and their leaderamong themselves and their leader

– StormingStorming: personalities begin to clash as members try : personalities begin to clash as members try to overcome tendency to focus on own needs to overcome tendency to focus on own needs

– NormingNorming: team begins to work together as whole: team begins to work together as whole– PerformingPerforming:: team works at its best team works at its best

• Good meetings are an important team-building tool; poorly Good meetings are an important team-building tool; poorly run meetings waste everyone’s timerun meetings waste everyone’s time

Chapter 5, Lesson 1

SummarySummary

• How can you work as a team?How can you work as a team?

• What are characteristics of effective What are characteristics of effective teams?teams?

• What are the four stages of team What are the four stages of team development?development?

• How can you run an effective meeting?How can you run an effective meeting?

Chapter 5, Lesson 1

NextNext

• Done—group and team dynamicsDone—group and team dynamics

• Next—we’ll learn about building mutual Next—we’ll learn about building mutual respect respect

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