Gmt 12w42 2014-06-12 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 1 Volvo on Call October 2012.

Gmt 12w42

23-04-10Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 1

Volvo on CallOctober 2012

Gmt 12w42

23-04-10 2

What is Volvo On Call

• Volvo On Call is the integrated application of telecommunication and computer services.

• It provides two-way communication between VCC/service provider, the customer and the car.

• It enables:• More efficient delivery of already existing products and services, such as roadside assistance.• Delivery of a whole set of new products and services to our customers in the areas of:

•Safety•Security•Convenience (Mobile app)

• Volvo On Call is an integrated part of the Connected car as the “Connectivity Pro” offer – a car always connected

• Volvo On Call is also an integral part of the overall Volvo Advanced Safety Strategic Approach as shown on the following slide.

SafetyCrash notificationEmergency serviceBreakdown service

Remote door unlock

SecurityStolen vehicle tracking

Alarm notification Remote vehicle immobilisation

Mobile appCar locator

Remote door lock/unlockVehicle dashboard

Car alertsJournal log

Heater startRoadside assistance

Vehicle infoSubscription info

Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

Gmt 12w42

5 phases of safety

• Driver Alert Control

• Adaptive Cruise Control

• IDIS • BLIS• Active Bending

Lights• Distance Alert

Volvo On Call

• DSTC and CTC• RSC • Collision Warning• Emergency Brake

Assist• Lane Departure

Warning• Ready Alert Brake

• Pedestrian Detectionwith Full Auto Brake

• Collision Warning with Full Auto Brake

• City Safety

• 3-point Safety Belt• Deformation zones• PRS• SIPS• WHIPS• ROPS• IC

1. Normal driving

2. Conflict

3. Avoidance

4. Damage reduction

5. After collision

23-04-10Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 3

Gmt 12w42

Volvo on Call - current services overview

4

• Mobile app• Remote Heater start• Remote Engine start

(13w46)• Car locator• Remote door

lock/unlock• Vehicle dashboard• My Volvo integration

(13w20)• Connected Service

Booking data (13w46)• Journal log• Roadside assistance• Vehicle info• Subscription info

• Mobile app• Remote Heater start• Remote Engine start

(13w46)• Car locator• Remote door

lock/unlock• Vehicle dashboard• My Volvo integration

(13w20)• Connected Service

Booking data (13w46)• Journal log• Roadside assistance• Vehicle info• Subscription info

Convenience

• Crash notification• Emergency service• Breakdown service• Stolen vehicle tracking• Alarm Notification• Remote vehicle

immobilisation

• Crash notification• Emergency service• Breakdown service• Stolen vehicle tracking• Alarm Notification• Remote vehicle

immobilisation

Safety & Security

23-04-10Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

Gmt 12w42

23-04-105

In-vehicle system Local Customer Service Center

Dat

a (S

MS

)

Web C

onnection

Voice (GSM)

Position of the vehicle is calculated based on signals received from the Global Positioning System.

A centralized database of vehicle and customer data is operated for Volvo Cars by Volvo’s preferred Telematics Service Provider. This TSP also operates a workstation server used by Customer Service Center operators.

Volvo On Call – How it Works

GPS

When a service is needed, both a data message and a voice call are initiated.

The customer pushes either the OnCall or SOS button activating a service request. An automatic crash notification or theft alarm also send signals from the system.

The customer service center operator responds to the service request and sees to it that the services that are needed are dispatched to the vehicle

1

2

4

3 5

Central Server

Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

Gmt 12w42

23-04-10

Available in all models Communication unit

with: embedded SIM back-up battery back-up GSM

antenna GPS receiver Integrated into the

electrical platform

Volvo On Call System

Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 6

Gmt 12w42

23-04-10

1. SIM-Card reader connection

2. GSM antenna

3. Main power

4. MOST connection

5. GPS antenna

Volvo On Call System

Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 7

Gmt 12w42

23-04-10 804/10/23

Evolution of Volvo On Call

• •

1996 Volvo Cars completes study of telematics and decides to invest in systems and services

1997 Projects started in Europe and US

1999 Volvo decides on centralised message handling. WirelessCar is formed to provide services. Volvo Cars sold to Ford.

2001 Services start in first market, Sweden, with Falck as customer service center

2002 Services start in US with Cross Country Automotive as customer service center (Offer removed in 2004)

2003 Services start in UK in Autumn with Mondial as CSC and direct connection to UK emergency services

2005 Services to start in IT and FR, and re-launch in Sweden with Viking as call center.

2006 Pan-European Service Start with all countires on SIM-card.

2006 Service start in Norway and BeNeLux

2007 Germany, Spain and Switzerland

2008 Austria and Russia

2012 Brazil, Finland and DenmarkIssuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

Gmt 12w42

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Volvo on call services

Safety

Collision Notification

Roadside Assistance

Accident Assistance

Remote Door Unlock

Security Mobile app

Car LocatorHeater Start

Lock/Unlock Subscription Info

Driver JournalWarnings

Dashboard

23-04-10Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

Gmt 12w42

Volvo OnCall mobile apps are today available for:

Volvo oncall mobile app

23-04-10Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 10

Gmt 12w42 Sold in 16 markets as of July 2012 Service available in 17 markets Finland and Denmark became active

with their own call centers in May 2012

= Market selling option= Cross-border service= No service yet

Volvo On Call Markets

1 Sweden (2001)2 UK (2003)3 France (2005)4 Italy(2005)5 Netherlands (2006)6 Belgium (2006)7. Luxembourg (2006)8. Norway (2006)9 Germany (2007)10 Switzerland (2007)11 Spain (2007)12 Portugal (Call Center in France)13 Austria (2008)14 Russia (2008)15 Brazil (2012)16 Finland (2012)17 Denmark (2012)

23-04-10Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 11

Gmt 12w42

Volvo oncall sales

2007 2008 2009 2010 2011 2012 2013

0

10000

20000

30000

40000

50000

60000

Introduction of convenience features in smartphone app

23-04-10Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 12

Gmt 12w42

23-04-10

Volvo On Call responds well to customer demands for connected services

Customer demand for connected services (% saying useful / very useful)Customer demand for connected services (% saying useful / very useful)

51

56

54

56

52

54

59

59

58

75

74

73

71

73

71

76

76

77

Service scheduling support 

Vehicle owner’s manual

Diagnostic trouble code

Service reminders

Call roadside assistance

Remotely lock and unlock vehicle

Manufacturer vehicle notifications 

Vehicle health information 

Parked car locator

Mature markets Developing markets

“Cars Online 11/12” where Capgemini asked 8000 customers worldwide about their preferences for connected services

Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary 13