Getting certified to iso 9001

Copyright © 2013 BSI. All rights reserved.

Getting certified to ISO 9001 - the global standard for quality management systems

Presenter

Presentation Notes

Hello and welcome to the webinar/presentation My name is xxx , and I am responsible for xxxxx at BSI

Copyright © 2012 BSI. All rights reserved. 2

Outline

• Why is customer satisfaction important? • Why is it needed? • What is ISO 9001? • Who does ISO 9001 apply to? • Benefits of implementing ISO 9001 • Why BSI? • Your BSI ISO 9001 journey with BSI

05/07/2013

• Why certification?

• The steps to certification

• Preparing for an audit

• Transferring your certification to BSI

• Promoting your certification

• Your BS ISO 9001 journey with BSI

Presenter

Presentation Notes

As part of this presentation, I will cover: The benefits of certification. The steps that you need to follow. How if you are already certified you can move to BSI painlessly ? How BSI can help you promote your achievement. The BSI support available on the journey.


Why certification to ISO 9001?

• It helps you demonstrate to stakeholders that your business is run effectively • The process of achieving and maintaining the certification helps ensure that you

are continually improving • The regular assessment process improves staff responsibility, commitment and

motivation • You’ll achieve better overall performance and cut costs • You’ll widen your market opportunities • You’ll receive our unique BSI Excellerator Report.

05/07/2013

Presenter

Presentation Notes

It is possible to build a system using the framework of the standard without going that extra step and having it certified. That extra step can though deliver significant benefits. Consider: The improvement in your reputation in the eyes of the your customers and investors The association with BSI which is globally recognised The benefits of a regular external audit and the focus it gives the business and employees The feedback from independent auditors who can assist in identifying opportunities for improvement The opportunity to improve your tender process and access to opportunities The opportunity to benchmark your approach by using our unique Excellerator report.


Quality Management Process Model

Customers Customers

Requirements

Satisfaction

Management responsibility

Resource management

Measurement, analysis and improvement

Product realisation Product

Output Input

Continual improvement of the Quality Management System

Presenter

Presentation Notes

The certification process with BSI is designed to prove that you have developed and implemented a system to meet the requirements of the standard. For information on designing your system further details are available in our implementing ISO 9001 presentation. It makes sense however to contact BSI customer services as early as possible in your journey so that we can allocate a client manager and that you have access to the full range of services.


Steps to certification

Step 1 Step 2

Step 3 Step 4

Step 5 Step 5a

Step 6 Step 7

Step 8

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On successful completion certificate is

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Your certificate is

maintained via a programme of continuing assessment

Presenter

Presentation Notes

Based on our experience of certifying thousands of organizations we have developed a well defined approach to get you to certification as soon as possible and support your own project plan. We will now take you through the 8 steps shown here.



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Step 1 – make contact

Step 2 – quotation provided

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Step 1 The 1st step is to make contact with us either via the website or direct by phone to our 0845 080 9000 number. Our trained advisors will be able to help by providing guidance and a quotation for delivery of our services. The key information they require to do this is: Type of business Location Number of sites Number of employees ( have details of shift working staff available) The scope of the business that you wish to certify, all employees, only certain sites etc Where you are with the implementation project – at what stage When you think that you will be ready for certification



Step 3 - make application

Step 4 - audit team appointed

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Included in the proposal pack will be an application form for certification. Once you have made your decision return this to us. We will then set you up on our system, send an invoice for the application free and appoint a client manager (assessor). This ensures that we can schedule there availability to meet your requirements



Step 5 – Pre-audit review

Step 5a - pre-assessment (optional)

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Presenter

Presentation Notes

Once the audit team is allocated they will make contact to understand your project and answer any questions that you may have. If not already discussed they may suggest a pre- assessment, which is a gap analysis, carried out by a client manager so that you can understand the progress that you have made and any work still required. It will also give you confidence for the forthcoming formal assessment.



Step 6 - Initial assessment

Step 7 - Registration

On successful completion, a certificate is issued.

Presenter

Presentation Notes

The initial , formal certification , assessment takes place in two stages. Stage 1, usually about a day depending on the size and complexity of your business, it is focused on understanding if you have put in place a system that meets the requirements of the standard. Often referred to as establishing the intent. Stage 2 which can happen any time within 6 months of the initial assessment is about testing the implementation of the system. This will involve talking with a sample of staff (determined by the client manager) to establish that the system has been implemented and understood as intended. If problems are identified at this stage its usually down to poor internal communication and training. The outcome of stage 2 will be a report which will highlight any non conformities and identify areas of good practice. If you have a non conformity you will be given time to correct it. Once satisfied the client manager will recommend you for certification. It’s a recommendation because our regulations demand that their work is reviewed. Once past this stage a certificate will be issued and its time to celebrate.



Step 8 - continuous assessment

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The certificate once issued is valid for 3 years. During this period you will be subject to regular assessments to ensure that the system is being maintained . Whilst the client manager must remain independent and assure themselves that the system is working , there will be an opportunity to influence the areas that are assessed to address any concerns that you as the client may have. At the end of the 3rd year there will be formal assessment of the system through a “strategic review” which takes an overview of the findings over the 3 year period and is an opportunity for discussion with the client manager about your aims going forward. The outcome is a decision to re issue the certificate or not in the situation where major failings have occurred.

Copyright © 2012 BSI. All rights reserved. 1.7 September 2012

QMS01001ENUK

Top tips for preparing for an external audit of your system

Presenter

Presentation Notes

Now to some top tips for preparing for an external audit of your system.


Preparing for a third party audit of your system

To prepare for an audit, your managers should: • Become familiar with the documents for their area • Walk through the area for a spot check on operations • Ensure document control processes are being followed • Ensure the work areas are clean and orderly • Ensure past non-conformities have been fixed • Brief employees on how to interact with the auditors • Communicate a positive view about the audit


Preparing for a third party audit of your system

Employees in the areas to be audited should: • Understand the policy, objectives and their role • Prepare by participating in internal audits • Know where the documents are located • Are able to quickly retrieve their records • Know how to respond to auditor questions • Are prepared to demonstrate their activities

Copyright © 2012 BSI. All rights reserved. 1.7 September 2012

QMS01001ENUK

Transferring your certification to BSI


Already certified?

• It’s easy to switch to BSI

05/07/2013

Get global recognition with the BSI Assurance Mark and discover how our experience and reputation delivers real value to your business

Presenter

Presentation Notes

Simply speak to our Sales team and we will explain our transfer process and help you complete your application form. We will then review your current certificate and then issue a BSI certificate. Six months later we will undertake a surveillance audit to close out any minor non-conformities that may have been raised from your previous registrar’s audit. This will begin a process of continual improvement through a three-year cycle of six-monthly reassessments – helping and challenging you to work more efficiently and effectively.


Marketing your success

Presenter

Presentation Notes

Now some top tips for marketing your success.


Post certification – Just4customers

• Download BSI Assurance Marks, to use on your materials • If you prefer, you can get your certificates electronically, giving you quicker

access and making it easier to share your achievement with your clients • Guidelines on how to use the BSI Assurance Mark, as well as information on

copying certificates • Invaluable guidance on promoting your certification to customers, stakeholders

and vendors • A full range of brochures and other useful documents relating to your

management systems certification • Ask an expert • Upcoming event information

05/07/2013

Presenter

Presentation Notes

The achievement of a certificate is only the start of the relationship with BSI You will be invited to events in your area, receive regular bulletins and updates and have access to our customer centric portal “just4customers”. Here you will be able to download copies of your certificate, order material to promote your achievement and access our “ask an expert” if you have any queries about the standard or certification process.


A simple guide for your BS ISO 9001 journey with BSI

Understanding Implementing Getting Certified

Making Excellence a

habit

05/07/2013

• BSI website & brochure • BS ISO 9001 standard •Introduction to BS ISO 9001 training • Webinars • Case studies

• Implementing BS ISO 9001 training • Self assessment checklist • BSI Entropy software • BS ISO 9001 Internal Auditor training

• GAP assessment • BSI certification assessment

• BS ISO 9001 Lead Auditor training • BSI’s unique client portal • BSI Entropy software. • BSI Lean six

Sigma training

Presenter

Presentation Notes

There will also be the opportunity to access other BSI services to help you on your journey towards excellence. You may wish to consider six sigma training, a proven approach to process improvement. Or why not consider managing your system using the BSI Entropy system.


Why BSI?

Presenter

Presentation Notes

Why BSI?


Why BSI?

• Relevant: we’re the business standards company that can help your organization improve by

• improving performance , managing risk more effectively and enabling sustainable growth

• Global Network: helping you grow internationally and manage compliance throughout your supply chain

• Over 100 years experience: the world’s first National Standards Body and a founding member of ISO

• Complete: offering end-to-end solutions from Standards writing to training, assessment and ongoing support services

• Industry thought leaders: we continue to shape the world’s most widely adopted standards, so you can stay ahead

• Connected: lobbying and assisting governments to help promote the role of standards alongside regulation

• Committed: helping communities develop standards to self regulate and harmonize

• Trusted: a Royal Charter Company that invests in creating new standards and improving clients’ experiences of working with BSI

• Our credo ‘Making Excellence a Habit’ is our commitment to excellence in client service and innovation

7/5/2013

Presenter

Presentation Notes

Wherever your journey takes you , you can rest assured that you have made the right choice BSI, knowing that we are committed to making excellence a habit.

Presenter

Presentation Notes

Thankyou.

Getting certified to iso 9001

Business

bsi assurance

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external audit

initial assessment

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