Get to know us! (download PPT presentation)

(c) Copyright 2005, American Dental Partners, Inc.

1

Get to know us!


2

American Dental Partners, Inc

American Dental Partners, Inc. Core Values Affiliation Model and Structure Affiliated Dental Groups The Strategic Goals and Objectives Quality Care and Service ADPI Subsidiaries The ADPI Foundation New from ADPI Mission and Goals Partnership Structure Chestnut Hills Dental Healthy Organization


3

Who Is American Dental Partners (ADPI)?

Our Business Partner


4

What Does ADPI Do?

Bring value to dental group business by providing management,

systems and capital to help each of our affiliated dental groups become

the market-leading, high quality dental provider in its community.


5

What is ADPI’s Purpose

To become the leading business partner to

dental group practices in the nation.


6

What Are ADPI’s Core Values?

Ethical – a promise to conduct business in an honest, fair manner with the utmost integrity. Do what is right Play by the rules … know and respect the

regulations, laws, etc. Do not be greedy Negotiate win-win deals Live the spirit of a written agreement A promise made is a promise kept Do what we say and say what we do


7

What Are ADPI’s Core Values? (continued)

Relationship – put people first … a commitment to treat all people with respect and human decency. Respect one’s right to voice and dignity Be candid Welcome input and debate Set clear expectations Differentiate based on objective measures Be empathetic Give credit where credit is due Attack issues not people Embrace diversity


8


Social Responsibility – a commitment to act in a responsible manner with total regard for our families, communities and environment. Promote and support a “family first” climate Donate 1% of net income to charitable

organizations Support dental education through the ADP

Foundation Support public health initiatives Support those less fortunate particularly during

holidays and in times of need


9


Fiscal Responsibility – an obligation to act in a financially prudent manner for the benefit of our affiliates, employees and shareholders. The ability to meet our responsibilities depends on

achieving financial results that invites future investment in people, systems and dental groups

Manage for long-term performance while achieving short-term results

Focus on cash flow Generate excess cash flow, reinvesting such cash

flow only in initiatives that advance our purpose ROCC (return on committed capital) must be above

cost of capital and should improve annually


10


Excellence – in all that we do, a commitment to achieving the best results. Good is never good enough Focus on the future … “what could it be” vs. “what

it is” Fight bureaucracy Keep it simple Leaner is better Cut waste relentlessly Get every brain in the game Face reality and solve problems/issues Relentless pursuit of improved quality, satisfaction

and profitability


11

What happens when a group affiliates with

American Dental Partners?

Affiliation


12

When ADPI Affiliates with a Dental Group

Dentists own and control their professional corporation

The PC enters into a “Service Agreement” with ADPI to provide management services and growth capital

The dentists and ADPI enter into a “partnership” in which there is shared governance through a joint policy board


13

How is the partnership structured?

Partnership Structure


14

Affiliated Dental Group Structure

ADPI Owner Dentists

LocalManagement

Company(MSO)

LocalProfessionalCorporation

(PC)

Joint PolicyBoard

Affiliated Dental Group

Owns 100%

Own 100%

Service Agreement


15

What does a service agreement define?

Service Agreement


16

The Service Agreement Defines

The Appointment and Authority of the Service Company

The Policy Board Responsibilities of the Service

Company Responsibilities of the PC Confidentiality and Proprietary

Information Financial Arrangements Term and Termination of the Service

Agreement General information

Service Agreement

Between

_________, P.C.

And

American Dental Partners


17

In the service agreement, who is responsible for

what and who owns what?

Responsibility


18

Responsibilities of:

Service Company – ADPI Owned

Practices Equipment Laboratory Services Supplies Capital Investment Support Services Quality Assurance, Risk

Management and Utilization Review

Licenses and Permits Contract Negotiations Billing and Collection Provider Account Financial Matters Reports and Records Recruitment of Dentists Service Company’s Insurance License of Name and Marks

PC – Doctor Owned Organization and Operations Provider Personnel Professional Standards Dental Care Fee Schedules Peer Review and Quality

Assurance Insurance Non-competition Patient Records


19

After a dental group affiliates with ADPI what do the groups share in

common?

Shared Goals


20

ADPI Affiliated Dental Groups

Have affiliated with ADPI Share governance, financial risks and rewards

with ADPI Maintain their own local identity and

autonomy Are nationally recognized dental groups Are committed to high quality patient care and

service Provide comprehensive and often multi-

disciplinary care


21

How many groups have affiliated with ADPI and where are they located?

Our Affiliates


22

Affiliated Dental Groups

• 25 Affiliated Dental Groups• 18 States• 219+ Dental Practice Facilities• 475+ Dentists• 1983+ Operatories

Yellow represents ADPI affiliated groups


23

What are the common goals that the groups

share?

Common Group Goals


24

Core Values

ADPI PurposeTo be the leadingbusiness partnerto dental grouppractices in the

nation.

Operating ExcellenceTo pursue continuous improvement inthe performance and profitability in

each affiliate.

Integration of Technology To optimize the provision of dental care

and service through the integration oftechnology.

Continuous GrowthTo progressively increase the market share and geographic

presence of each affiliate.

Financial Performance

To achieve attractive returns on capital which will allow continuous

reinvestment.

Quality of Work LifeTo foster a work environment that is

rewarding and motivating to team members.

Quality Care and ServiceTo ensure the provision of high quality,

high value dental care and servicein each affiliate.

Partnership in ManagementTo ensure the appropriate sharing of operating governance and financialrisk and reward with each affiliate.

ADPI’s7 Strategic Goals


25

How important isQuality Care and Service?

Quality Care & Service


26

Affiliated Groups Make a Commitment to Accreditation

To Become Accredited the AAAHC Focuses on the Following Areas:

Rights of patients Governance Administration Quality of care Clinical records Quality management and improvement Professional improvement Facilities and environment Anesthesia Surgical services Diagnostic imaging


27

What subsidiaries are associated with ADPI?

Subsidiaries


28

Voss Dental Lab


29

Voss Dental Lab

Full service, state-of-the-art dental laboratory Located in Buffalo, NY with a satellite lab in Reston,

VA Provides services to ADPI affiliated dental groups

and non-ADPI dental practices Acquired by ADPI in 2002


30

Structure with Voss Dental Lab

Voss Dental Lab

ADPI

Shareholders

Own 100%

Owns 100%

Internal Affiliated Dental Groups

External Dental

PracticesProvides Services

to

Provides Services

to


31

American Dental Professional Services

(ADPS)

Third Party Administrator


32

ADPS

Since 1981, ADPS has been dedicated to the dental profession as a Dental Administrative Organization.

In 1998, ADPS became a wholly owned subsidiary of American Dental Partners, Inc.

ADPS is a Third Party Administrator (TPA) located in Milwaukee, WI.

As a TPA, ADPS offers a broad range of dental plans and services to employer groups, associations and individuals.

Some of the services ADPS offers include: A National Discount Dental Network National Dental PPO Network OrthoCare Prescription Drug Discount Program Vision Care Plan


33

Structure with ADPS

ADPS

ADPI

Shareholders

Own 100%

Owns 100%

Internal Affiliated Dental Groups

External Organizations

& PeopleProvides Services

to

Provides

Services to


34

What is ADPI’s commitment to dental

education?

Dental Education


35

American Dental Partners Foundation

http://www.adpfoundation.org/content/index.jsp


36

ADP Foundation

Created in 1999 Is a tax-exempt, non-profit organization

dedicated to the betterment of dental education Provides scholarships to dental students or

newly graduated dentists Funds continuing education programs and

faculty positions at colleges and universities Supports externships and residency programs All donations are tax deductible


37

What are some new things that ADPI has brought or is bringing to our group?

What’s New


38

New from ADPI Improvis – a new windows-based, internally

designed practice management software system

Cognos – a planning and forecasting software tool

The dentalpaymentplan – a proprietary patient financing program only available at ADPI affiliated groups

The practice manager development series – a training series specially designed for practice managers to enhance leadership and business acumen skills

The Leadership Institute – a training institute specially designed for doctor and operations leadership


39

History of Chestnut Hills Dental

• Soster Dental, Inc. established September of 1966• Initial Affiliation with ADPI - May 22, 1997 (4 offices)• Indiana Dental Group - July 1998 (2 offices - Indiana, Homer

City)• Westmore Dental Arts - September 1998 (Mt. Pleasant)• Dr. Ken Van Sickle roll-in - March 1999• Dr. Kevin Strezo roll-in - June 1999• Dr. Dick affiliation - June 1999 (Johnstown)• The Art of Dentistry affiliation - November 2000 (Robinson)• Dr. Ratkus roll-in - November 2003• Dr. Zipnock roll-in - April 2004

• 8 Office Locations with 32,000+ active patients• 15 General Dentists, 21 Hygienists (17 FTE), Orthodontist, 3

Oral Surgeons, 1 Periodontist, 1 Endodontist• $11.9MM in gross revenue / $8.8MM in adjusted gross revenue

(AGR)


40

Mission and Goals

OperatingExcellence

To pursue continuous andprogressive improvement in

the productivity and profitability of the group.

Integration ofTechnology

To optimize the deliveryof dental care through the

integration of modern technology, materials and

methods and IT systems.

Quality ofWork Life

To create an environmentin which CHD is the

employer of choice in the area.

Financial Performance

To ensure a level of performancethat exceeds expectationsand ensures a competitive

rate of return on committed capital.

Partnership In Management

To ensure the appropriate sharing of operating governance

and financial risk and reward.

Continuous Growth

To increase progressivelythe market share and

geographic diversity of the group.

Quality Care &Service

To ensure the provision ofhigh quality dental care

and service.

ADPI / CHDMission:

Raise Oral Health of Area’s Population by Being the Leading

Dental Service Provider in

SW PA


41

Partnership Structure

Local professionalCorporation (PC)

Local managementCompany (MSO)

Service Agreement

Owner Dentists ADPI

Shareholders

Owns 100%

Owns 100% Owns 100%

Joint PolicyBoard

Equal representation

• Employs Dentists• Patient Records• 3rd Party Payor Contracts• Fees / Revenues

• Employs Ops & Clinic Staff• Physical Assets• Business Management• Capital Investment


42

MSO Organizational Chart

Jeff NullDirector, Operations

Operations ManagerAsst. Ops Manager Practice Manager

IRWINOps. Suppt. Coord.Practice Manager

INDIANAPractice Manager

ROBINSON

Practice ManagerMT. PLEASANT

Asst. Practice Mgr.HOMER CITY

Practice ManagerJOHNSTOWN

Asst. Practice Mgr.SQUIRREL HILL

Asst. Practice Mgr.MONROEVILLE

Accounting

Accounts Payable

Payroll

JPB Members:Biondo

NullLongo

Dr. Tom BiondoDirector, Reg. Operations


43

Chestnut Hills Dental Practice Locations

Monroeville320 Center Rd.Monroeville, PA 15146(412) 372-1931

Irwin9173 Route 30WIrwin, PA 15642(724) 863-4350

Pittsburgh 5889 Forbes Ave.3rd Floor Suite 305Pittsburgh, PA 15217(412) 521-4300

Indiana655 Church St.Suite 300 WIndiana, PA 15701(724) 349-8380

Homer City234 S Main St.Homer City, PA 15748(724) 479-8071

Mt. Pleasant220 Bessemer RdSuite 301Mt. Pleasant, PA 15666(724) 547-3516

Johnstown241 School House Rd.Johnstown, PA 15904(814) 266-9535

Robinson Township6201 Steubenville PikeMcKees Rocks, PA 15136(412) 787-2027


44

PC Organizational Chart

William VitaliePresident

Years Practicing: 24With Group 7

Robert HudockVice President & Treasurer


Greg BellottiVice President & Secretary


Annouk SassouniVice President


Quality Assurance: Rob Hudock

STM / Hygiene: Greg Bellotti, Dean DiChristofaro

Peer Review / Chart Audit: William Vitalie, Rob Hudock, Greg Bellotti

Continuing Ed: William Vitalie

Committees:JPB Members:

VitalieHudockBellotti


45

Services Offered by Chestnut Hills Dental

General Dentistry Dental Hygiene Cosmetic Dentistry Endodontics Oral Surgery Orthodontics Periodontics Neuromuscular Dentistry Dental Sedation (Anesthesiology)


46

Doctor-Owner Contacts

Dr. Monica Aggarwal (Monroeville) (412) 372-5100

Dr. Gregory Bellotti (Mt. Pleasant) (725) 547-3516

Dr. Robert Hudock (Monroeville)

(412) 372-5100 Dr. William Vitalie (Indiana)

(724) 349-8380


47

Our Commitment to You

You can work in an environment where you:

Feel valued and appreciated Are held to high standards of

excellence Are encouraged to take initiative and

make decisions Are asked for your ideas and feedback Work in teams


48

Summary

Healthy, enduring organizations: Have team members who know what the

organization stands for – PURPOSE Minimize confusion and are transparent Create an environment of trust, debate and

openness Have leaders who are ambitious first and foremost

for the organization and not for themselves Pursue excellence – good is never good enough Have NO sides – there is partnership Keep communication simple, constant and aimed

at all team members

Get to know us! (download PPT presentation)

Documents

american dental

adpis core

service agreement

homer city

groups share

team members

practice mgr

william vitalie