Generations at Work Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior written authorization. Mona Fitzer, M.Ed., LPCC Director of the Education and Healthcare Divisions
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Generations at Work
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Mona Fitzer, M.Ed., LPCCDirector of the Education and Healthcare Divisions
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Generations At Work
» Overview of the Four Generations in the Workplace And a preview of the “5th” generation that’s coming…
» Compare and contrast work related characteristics and expectations
» Review communication strategizes that work across the generations
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Employment Outlook: 2010-2020 – BLS.gov. Toossi, January 2012» Labor Force peaked in 2000 @ 67.1% participation rate
Declined in 2001 and has not recovered yet In 2010, current rate was 64.7%
» Where were the younger workers? During the recession and weak job market, they stayed in school
causing fewer participation rates but now…» According to Pew Research Center Sept. 2015, Millennials have
surpassed Gen X as the largest share of the workforce. » BLS estimating the labor force to reach 164.4 million by 2020» Translates into 10.5 million more workers by 2020 compared to
11.3 million workers we gained in the decade prior.
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Employment Outlook: 2010-2020 – BLS.gov. Toossi, January 2012
What implications does a slower and decreasing U.S. labor force have on the Four Generations in the
Workforce?
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Silent Generation
» Born before 1945 » Influenced by the military» 35 million people
What words/phases/attributes comes to mind for you related to this cohort?
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written authorization.
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Baby Boomers» Born 1945-1964» Most influential people
today» 80 million people
What words/phases/attributes comes to mind for you related to this cohort?
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Generation X
» Born1964-1980» “Prove it” to me» 45 million people
What words/phases/attributes comes to mind for you related to this cohort?
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written authorization.
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Millennials» Born 1980 – End date is debatable 1995 betw. 2002» Instant Gratification» 75 million people
What words/phases/attributes comes to mind foryou related to this cohort?
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written authorization.
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Video
The Millennial Generation Shaking Up the Workplace Rules www.BBC.com – February 2, 2016
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Generation Z
» Dates are still being defined: Most suggest born 1995/1998/2002 with no end year identified yet ?
» Approximately 60 million» True digital natives» Conscientious,
hardworking, anxious and mindful of the future
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More Pew Trends…
Notable differences across the Generations: Race and Ethnicity Marriage rates
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written authorization.
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Copyright © 2016 by IMPACT Solutions, all rights reserved. This document may not be reproduced or duplicated in whole or in part by any means whatsoever without prior
written authorization.
Group Activity
» Refer to Table 1: Find your “people” – team up according to your generation Pick a characteristic/expectation AND role play how that
might look in the workplace. Have fun with this.
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Paired Activity
» Refer to Table 2: Discuss which element across the generations surprises
you the most? And Why?
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Communicating with Silents
» Allow the them to set the “rules of engagement”» Ask what has worked for them in the past and fit your
approach to that experience» Let them define quality and fit your approach to that
definition» Listen to them, let them share stories and experiences
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Communicating with Baby Boomers
» Be respectful of their time» Assess their comfort level with technology up front» Emphasize that working with you will be a good experience
for them» Emphasize that they made a good decision and that this is a
“victory” for them—they’re competitive and want to win» Follow up and check in on them regularly
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written authorization.
Communicating with “X’ers”
» Put all the options on the table» Be prepared to answer “why”» Present yourself as an information provider» Use their peers as testimonials when possible» Remember “Carpe diem”» Follow up and meet your commitments. They expect you to
follow through.
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Communicating with Millennials
» Offer customization - plan specific to them» Offer peer-level examples» Spend time providing information and guidance » Be impressed with their decisions
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Be Careful…
» Generational context is not about age, but common experiences
» Acknowledge expectations differ based on those experiences» Different is neither right nor wrong, just different» Generational understanding does not take the place of
concern for the individual» Different generations care about different approaches to the
same problem
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Best practices for Managing Different Generations –Zemke, Raines, Filipczak» Accommodate employee differences» Create workplace choices» Operate from a sophisticated mgmt. style» Respect competence and initiative» Nourish retention
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