GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.

GAVIN KELLY DESIGN GROUP

Engineering Excellence

Milestone One

introduction

Ongoing surveys reveal that Microsoft’s customer satisfaction numbers fall below the industry average.

In response, the Engineering Excellence Group was formed to accomplish immediate and long-term improvement in value delivered to customers.

The EE strategy aims to create a strong baseline set of engineering systems for Microsoft and lay the foundation for constant improvement by each product line.

By leveraging the passion and knowledge of the individual engineers, Engineering Excellence can enable a culture of innovation.

Engineering Excellence can achieve this by building community to connect engineers with information, with customers, and each other.

Success depends upon a user experience that is integrated, relevant, and smart. Engineering Excellence is not a destination, but rather a way of life.

The result is a new paradigm for Engineering Excellence

this is your customer

Security

reliability

product value

product engineering

the problems

ineffective management

lack of transparency

inadequate career preparation

failure to encourage innovation

the results

customer disconnect

innovation shortfall

lack of relevance

customers demand change

Enter Engineering Excellence

challenges

top-down solutions

credibility

awareness

engagement

freshness

legacy

leverage

A new approach to engineering

Innovation

purposeful endeavor

user-centered innovation

transparent, supportive, and accepting

Community and connections

Community

fueled by passion

“People work a lot harder on stuff they like;

people working for love often surpass those

working for money”

Collaboration

“But how do 50 people who haven't met work

together to form a viable software product? Part of

the reason this works so well is that software is

extremely modular by nature, and thus many

people can work on different segments of the

software, almost autonomously, if they can come

to agreement about how the pieces fit together.”

Information

"On the one hand, information wants to be

expensive because it is so valuable. The right

information in the right place just changes your life.

On the other hand, information wants to be free

because the cost of getting it out is getting lower

and lower all the time. So you have these two

fighting against each other.“

- Stewart Brand, 1984

Customer focus

“We can believe that we know where the world

should go. But unless we're in touch with our

customers, our model of the world can diverge

from reality. There's no substitute for innovation, of

course, but innovation is no substitute for being in

touch, either.”

- Steve Ballmer

Communication

“Most teams have no way of making their plan

visible to their management chain and dependant

partners”

- Jon DeVaan

Engineering Excellence is not a destination, but rather a way of life.

Integration

Engineering Excellence is always present.

It is not somewhere I go, or something

that I do occasionally.

Relevant

knows me

knows what I do

customizable

Smart

anticipates

quiet

The result is a new paradigm for Engineering Excellence

top down

destination

bureaucratic

static

finite

bottom up

integration

democratic

dynamic

infinite

That was then…. This is now….

search is king

branding the experienceevery product needs an identity…

every product needs an identity…

that communicates the vision

every product needs an identity…

with which people can identify

every product needs an identity…

that is memorable

every product needs an identity…

that speaks prophetically

every product needs an identity…

that is relevant

every product needs an identity…

that works well in combination with it’s sub-parts

center of gravityinnovativecollaborativesharecommunitydynamicinfluentialliveecosystemnetworkedsymbiotic

exponentialfreedompassionrebirthpotentialphoenixopportunitygrowthroots / branchesnew / neotransparencyenablingconciergeunderstatedinfluentialorganicproductiveincubationhot houseenergyhub

orbitalspherespokesradialsupportbeamsstructurealiveideasflowrushtorrentfluidstateleapstreamsplashfuturepowervibrantflexiblehivebuzzcorevibefluxfree

center of gravityinnovativecollaborativesharecommunitydynamicinfluentialliveecosystemnetworkedsymbiotic

exponentialfreedompassionrebirthpotentialphoenixopportunitygrowthroots / branchesnew / neotransparencyenablingconciergeunderstatedinfluentialorganicproductiveincubationhot houseenergyhub

orbitalspherespokesradialsupportbeamsstructurealiveideasflowrushtorrentfluidstateleapstreamsplashfuturepowervibrantflexiblehivebuzzcorevibefluxfree

User Experience Concepts

it starts with “me”

me

me

guidelines

standards

expert advice

tools

e-learning

post-mortum

repositories

templates

white papers

case studies

samples

customer data

processes

events

classes

job postings

what’s hot/innovative

technologies

me

HRweb

ITweb

MSweb

Autogroup

EEweb

Toolbox

MSDN

me

HRweb

ITweb

MSweb

Autogroup

EEweb

Toolbox

MSDN

me

me

HRweb

ITweb

MSweb

Autogroup

EEweb

Toolbox

MSDN

guidelines

standards

expert advice

tools

e-learning

post-mortem

repositories

templates

white papers

case studies

samples

customer data

processes

events

classes

job postings

what’s hot/innovative

technologies

product groupcommunity

me

PM community

team community

product groupcommunity

me

PM community

team community

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

product groupcommunity

me

PM community

team community

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

discussions

blogs

news

ratingswebcasts

wikis

portals

ical

RSS feeds

suggestions

forums

doc libraries

hot topics

comments

discussions

hot topics

comments

blogsnews

ratings

webcasts

wikis

portals

ical

RSS feeds

suggestions

forums

doc libraries

discussions

hot topics

comments

blogsnews

RSS feeds

suggestions

forums

doc libraries

webcasts

wikis

portals

ical

ratings

product groupcommunity

me

PM community

team community

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

discussions

blogs

news

ratingswebcasts

wikis

portals

ical

RSS feeds

suggestions

forums

doc libraries

hot topics

comments

discussions

hot topics

comments

blogsnews

ratings

webcasts

wikis

portals

ical

RSS feeds

suggestions

forums

doc libraries

discussions

hot topics

comments

blogsnews

RSS feeds

suggestions

forums

doc libraries

webcasts

wikis

portals

ical

ratings

product groupcommunity

bringing it all togetherencouraging community development and sharing

me

PM community

team community

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

discussions

blogs

news

ratingswebcasts

wikis

portals

ical

RSS feeds

suggestions

forums

doc libraries

hot topics

comments

discussions

hot topics

comments

blogsnews

ratings

webcasts

wikis

portals

ical

RSS feeds

suggestions

forums

doc libraries

discussions

hot topics

comments

blogsnews

RSS feeds

suggestions

forums

doc libraries

webcasts

wikis

portals

ical

ratings

product groupcommunity

bringing it all togetherencouraging community development and sharing

me

PM community

team community

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

templatescase studieseventsexpert advice

e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories

what’s hotguidelinessamplestechnologiesprocessestools

discussions

blogs

news

ratingswebcasts

wikis

portals

ical

RSS feeds

suggestions

forums

doc libraries

hot topics

comments

discussions

hot topics

comments

blogsnews

ratings

webcasts

wikis

portals

ical

RSS feeds

suggestions

forums

doc libraries

discussions

hot topics

comments

blogsnews

RSS feeds

suggestions

forums

doc libraries

webcasts

wikis

portals

ical

ratings

bringing it all together

Microsoft Pulse

Microsoft Pulse

ToolsPeople Resources

doc librariesforumsnewsratingsdiscussionswikisportalsicalRSS feedssuggestionsblogswebcastshot topicscomments

Microsoft Pulse

doc librariesforumsnewsratingsdiscussionswikisportalsicalRSS feedssuggestionsblogswebcastshot topicscomments

ToolsPeople Resources

Microsoft Pulse)

multi-source publishingblog/forum/rating/comment/etc.

Microsoft Pulse (customizable home page with always fresh content)

multi-source publishingblog/forum/rating/comment/etc.

Microsoft Pulse (customizable home page with always fresh content)

demo

time passes…

discussion

fin

appendix

References

Democratizing Innovation Eric von Hippel

The Design of Things to Come. Craign M. Vogel, Jonathan Cagan, Peter Boatwright

www.paulgraham.com/opensource.html

How open source software works: “free” user-to-user assistance” Karim R. Lakhani, Eric von Hippel,

MIT Sloan School of Managementhttp://www.mozilla.org/mission.html

The Emerging Economic Paradigm of Open Source Bruce Perens

Organizational learning and communities-of-practice: Toward a unified view of working, learning, and

innovation John Seely Brown, Paul Duguid

behind

the

scenes