Gati Project

7/31/2019 Gati Project

1/45

1


2/45

CHAPTER 1 INTRODUCTION

2


3/45

1.1 CORPORATE PROFILE

Gati Limited is a pioneer and leader in the Express Distribution and Supply Chain Solutions inIndia. It was the revolutionary approach adopted by Gati that helped launch many path-breakinginitiatives in the logistics segment and many were the firsts for the Indian market. In a span of 20years, Gati has consistently explored various ways to bring premium value to the customer, alwayssetting benchmarks in quality of service and customer satisfaction.

Having started as a cargo management company in 1989, Gati has grown into an organizationwith more than 3500 employees and a turnover of Rs 745 crore and covering 622 out of 626districts in India. Gati has over 4000 vehicles on road, fleet of refrigerated trucks, container vesselsand world class mechatronics warehousing facilities across India. Be it flexible point-to-pointdistribution solutions or complex end-to-end integrated logistics solutions or supply chainmanagement, Gati does it all with great effectiveness and reliability, and enjoys the trust of a large

customer base.

Gati was also the first to run the millennium parcel express train in October 2001 betweenMumbai and Kolkata with 10 VPUs. The initiative to run a parcel express train between KYN(Mumbai) and NGC (Guwahati) was again taken by Gati - this is a classic example of PPP (PublicPrivate Partnership).

The Gati advantage of seamless connectivity across air, road, ocean and rail has resulted in a plethora of offerings to the customer unmatched in the industry. Besides having a strong network in India, Gati has a strong market presence in the Asia Pacific region and SAARC countries.Today, Gati has offices in China, Singapore, Bhutan, Dubai, Hong Kong, Thailand, Nepal and

Malaysia and has plans to foray into other markets.

Gati's shipping division, Gati Coast to Coast based at Chennai, with two decades of experiencein the industry has many firsts to its credit: first in operating direct service to Yangon; first inoperating a direct container service from Ranong Port, Thailand; and the first in operating directcontainer service from Penang, Malaysia. Gati Coast to Coast today has a tonnage of 46,345 DWTand a fleet strength of six vessels.

Gati's business model is well aligned with the customers need, which is why the core businesses have grown to meet the evolving needs of the customer, and this has resulted inconsolidation of services and in the development of core and critical infrastructure, thus propellingGati to the forefront in the logistics segment

3


4/45

1.2 NEED OF STUDY

As India grows in global economic power there is an urgent need to study the management of

logistic operation in this country. This study is an eye opener for every management student to seethe diverse range of operations in the great emerging field of logistics management.

4


5/45

1.3 OBJECTIVES OF STUDY

The objectives of study are

a) To study the operations, services rendered and corporate profile of gati ltd. Which is a pioneer and leader in express distribution and supply chain solutions in India

5


6/45

1.4 PERIOD OF STUDY

The period of the study is limited for a span of 50 Days

1.5 REASEARCH METHODOLOGY

It is very simple and the research design is solely based on collection of secondary data.The analyses is only qualitative in nature and as such no quantitative analyses has been done

6


7/45

1.6 VISION AND MISSION

7


8/45

1.7 MILESTONES

8

Be a globally preferred provider of India-centric supply chain services and solutions, and aleader in the Asia Pacific region

Delight customers with quality service by setting new trends through innovation and technology

Be the most preferred organisation for all stakeholders

Be a responsible corporate citizen with unwavering commitment to environmental protectionand conservation

1.6FROM THE MD S DESK

Mr. Mahendra Agarwal, MD


9/45

From inception, we at Gati have been obsessed with providing the best possible service. Thisobsession has not only led to dramatic changes in our business, but has also resulted in setting new

benchmarks for the industry. Here are some snapshots of our story:

1989 1995

New concept of Door to Door service. A Money Back Guarantee was given in case of delay in delivering shipments.

Cash-On-Delivery (COD)- Gati started a unique value-added service called Cash-On-Delivery (COD).

Call Free Number - Gati was the first in the logistics industry in India to introduce theconcept of a Call Free Number.

1996

Tied-up with Indian Airlines to facilitate speedier delivery of shipments.

1997

introduced the concept of 3rd party logistics (3PL).

1998

First Logistics Company in India to be awarded ISO 9001 Certification. Launched courier service - Suvidha, which was later called as IC Zipp Courier.

1999

9


10/45

Gati International - Gati expanded to SAARC countries through tie-ups with the postaldepartments of Bhutan and Maldives.

The P.D. Agarwal Development Centre was set up in Pune exclusively for employeetraining and development.

2001

Gati Millennium Parcel Express - Gati launched the first exclusive Cargo Train betweenMumbai and Kolkata in association with Indian Railways.

2003

Bagged the Voice of Customer Award for The Best Logistics Company '03 in a surveyconducted by Frost & Sullivan.

Gati@web: Internal processes were simplified and moved to Oracle platform. Launched India-centric distribution solutions. Forayed into Singapore, the international

business hub.

2004

Introduced mechanized racking systems in the automated warehouse at Panvel,Maharashtra.

2005

State-of-the-art Mechantronic warehouses with APL racking and modern handlingequipment in major cities across India.

Gati was given the Champion CIO award for less than Rs. 1000 crore category of theEnterprise Connect Award- 2005

Gati was awarded the Amity HR-excellence award in 2005

2006

10


11/45

Awarded the 'Best Logistics Partner' by HCL Info systems Awarded Consumer Super Brand status in the logistics category for 2006-2007 Nominated for NDTV ' Business Leadership Awards ' 2006 in logistics category Customer Convenient Centers introduced to enhance accessibility Launched Gati Student Express

Gati Miles a Redemption Coupon to settle cashless claims. Online Employee Information System and Performance Management System introduced.

2007

Strategic alliance with China Railway Express International Logistics Co. Ltd. Launched a joint Courier and Air Cargo Service with Air India. Opening of Mega state-of-the-art Mechantronic Express Distribution Centre in Bangalore Introduced VTS (Vehicle Tracking System) Gati Cafe Deliver a unique concept, an outlet offering a menu of services DOD Direct (Draft on line) to reduce cycle time of customer payments. Introduced 40ft Container vehicle with German based double deck system technology Gati was awarded the Amity HR-excellence award in 2007

2008

Launched the Centralized Call Centre at Nagpur Launched the Millennium Parcel Express Train between KYN (Mumbai) and Guwahati Strategic Alliance with GLS (General Logistics Systems) Europe's Parcel Leader. Launched Gati Europe Express. Introduced e-POD (Electronic Proof of Delivery) and Centralized POD Cell. Gati Happiness a window online to buy a range of delicious products. Gati was awarded the Amity HR-excellence award in 2008

2009

Regained the Superbrand status 2009-10 Launched the Mechantronic Warehouse in Hyderabad Launched 10C, a solution for shipment delivery notification, real time. Launched Gati Academy Launched Gati Art Express Introduced SQS (Service Quality Standardization) Gati Won the 2009 CIO 100 Awards and Enterprise Connect Award 2009.

11


12/45


1.8AWARDS AND ACCOLADES

First logistics company in India to be awarded ISO 9001 certification

In 2003 Gati was voted The Best Logistics Company and bagged the Frost & Sullivan Voice of Customer award

Gati's chief information officer, GS Ravi Kumar, was given the Champion CIO award for theless than Rs. 1000 crore category of the Enterprise Connect Award- 2005


Gati bagged Indira's Super Achievers award for training and development in 2005

Awarded the 'Best Logistics Partner' by HCL Infosystems for 2005 -2006Awarded Consumer SuperBrand status in the logistics category for 2006-2007

Nominated for NDTV ' Business leadership Awards ' 2006 in logistics category

Gati's Chief Information Officer, GS Ravi Kumar, was given the Champion CIO award for theless than Rs. 1000 crore category of the Enterprise Connect Award- 2009

Gati has won the NASSCOM - CNBC-TV18s IT User Awards 2009 for the logistic vertical.

Gati's Chief Information Officer, GS Ravi Kumar, was awarded "CTO Of The Year - 2ndRunner Up" by CTO Forum on 18th Aug'2010 at Dublin, Ireland for our unique and innovative

project 10C. There were 123 company participated for CTO forum award.

Gati's Managing Director, Mahendra Agarwal was given Life Time Achievement Award by theExpress Logistics & Supply Chain Council of India on 1 st October,2010.

Gati's Chief Information Officer, GS Ravi Kumar, was given the 'EDGE 2010' award inEnterprise Mobility Category by Information Week-IT Magazine on 30th Oct'2010 atINTEROP, Mumbai 2010 for our unique and innovative project 10C.

1.9CSR INNITIATIVES

12


13/45

Corporate social responsibilty initiatives

Gati is a socially responsible company. Through a number of initiatives, we have tried to make adifference to the lives of people around us. Here is an account of the work we have done so far.

Maye village, Bhuj district, Gujarat

26 January 2001: Gujarat is hit by a massive earthquake. Bhuj district is the worst affected. Gati personnel sprang into action and reached Maye village the same day to provide food, clothing,medication and water to the earthquake-affected community. A team of doctors was also brought in to

provide medical aid to the 400 families in Maye. Gati was the first to build makeshift houses for thesefamilies - houses that were scientifically designed to resist earthquakes. Even today, though the villagershave managed to rebuild their homes, they still retain these structures.

Gati Government School, Hyderabad, Andhra Pradesh

In 2003, Gati agreed to develop a government school located at Banjara Hills. As a contribution to thegovernment's Janmabhoomi program, Gati built a school building with all necessary facilities -- spaciousclassrooms, toilets and staff rooms. The building has 27 rooms and a playground. Gati also provided thefurniture for school students and staff. Today the school strength stands at 1100 students. Thehousekeeping and security of the school is still under our purview.

Tsunami relief fund

The tsunami that struck South East.Asia on December 2004 was one of nature's worst disasters ever. Itleft in its wake more than 10 lakh people dead and over four million displaced. The tsunami relief operations have been hailed as one of the fastest and most massive operations ever. Gati was one of thefirst to reach the rescue scenes at Nagapattnam and Cuddalore. Gati brought in food, water, clothing,medication and a team of doctors.The team took special care of children, who were the most affected.Gati also provided the affected community with essential utensils like plates, glasses etc.

MC High School, Nagore, Tamil Nadu

After rehabilitating tsunami-affected people at Nagapattnam and Cuddalore, Gati constructed the MC

13


14/45

High School at Nagore. This school strength is about 600 students who belong to tsunami-affectedfamilies. The school is a two-storied building consisting of 18 Class rooms, Head Master Room/Staff Room,Computer Lab, Meeting Room, a kitchen, toilets and Compound Wall. With this reconstructedschool at Nagore many students are getting their education.

Blood Donation Camp at EDC Ahmedabad on death anniversary of Shri P.D. AgarwalAs done every year on September 17, a blood donation camp was organized this year too at EDCAhmedabad. All Gati'ites, actively joined the P.D.Agarwal Blood Donation Drive by participating in thevoluntary blood donation camp, which was conducted by Prathama Blood Centre with full enthusiasm.

Gati inaugurates the first handloom shed in Rajouli for the flood affected weavers on September 21,2010Rajouli village in Mahabubnagar district, AP, known for famous Gadwal saris, was one among the worstflood affected village that hit Andhra Pradesh in the month of October 2009. The floods shattered thelives of the weavers who lost their looms as well as their houses. With looms destroyed and nowhere to

stay the weavers were just hoping for some assistance to help them in keeping their tradition of weavingalive. Its here that Gati stepped in. While the Govt provided assistance in building houses for them, Gatiacquired land in the village just opposite to the area where the houses were being constructed to build

prefabricated work sheds for the weavers.

The first workshed was inaugurated on Tuesday, 21st September 2010 by Sri. G Kishan Reddy, MLA,Floor Leader AP Assembly, and Sri. V. M. Abraham, MLA, Alampur. Present at the occasion wereSri. K Damodar Reddy, ZP, Chairman, Mahabubnagar;Shri M. Purushotham Reddy, Collector & Dist Magistrate, Mahabubnagar; Shri G. Sudhir Babu, SP,Mahabubnagar.Mr. V.T.Pawar, Trustee P.D.A. Foundation & Whole Time Director, Gati Infrastructure Ltd., Mr. N K

Pandey, Trustee P.D.A. Foundation & Chief Law Officer and Mr. V.S.N.Raju, Company Secretary of Gati Ltd. were also present.This was yet another step taken by Gati in coming forward to help in whatever possible way duringnatural calamities in our country.

Gati joins hands with Hyderabad Goods Transport Association (HGTA) in setting up a State-of-the-art'Transport Training & Development Institute' in Hyderabad"Transport Training & Development Institute(TTDI)", a state-of-the-art truck drivers and transportemployees training school cum grooming center at Autonagar is the first of its kind initiative dedicatedto train the personnel of transport sector which includes truck drivers, cleaners, hamalis (transportlabours), staff of transporters, etc.

Improper driving is the cause of nearly 80% of the road accidents in India, it was pointed out thatemphasis on safe driving is the need of the hour.

"The objective of this Transport Training & Development Institute (TTDI) is to empower commercialvehicle drivers with all the essential safety practices so that they face the roads with a much greater responsibility". Better driving practices and improving fuel efficiency is paramount importance. Fleetdrivers will be trained in improved driving skills, basic mechanics, fuel saving techniques and safe

14


15/45

practices. While skills such as safe driving, fuel conservation, repairs and maintenance are taught, other aspects of life on the road are also highlighted - trouble shooting, fire-fighting, and first aid. Theimportance of good health is stressed, with special emphasis on prevention of HIV - the most prevalentdisease among truckers.

The institute which is a 9000sft two storied facility with modern and updated mechanical and electricallabs, including a computer lab will groom truck drivers and transport workers not just in matters of automobiles but also soft skills, English, computers, online operations, Google map reading etc.

1.10 CLIENTS

15


16/45

We believe in offering our clients the best possible service. And it shows...

16


17/45

17


18/45

CHAPTER 2 SERVICES IN INDIA

18


19/45

2.1 DISTRIBUTION SOLUTION

2.1.1 GATI SURFACE EXPRESS

Connecting India

With the widest network, the best of cargo movement facilities and several value addedservices to choose from, Gati Express is the preferred distribution solution provider in India today.Gatis customers include companies from industries such as pharmaceuticals, textile and apparel,

white goods, electronic goods,IT Telecom and other high value cargo.

Gati has a range of express services for you to choose from:

Gati Surface Express City: Same day delivery within the cityGati Surface Express Zone: For your regional distribution requirementsGati Surface Express State: Ideal for secondary distribution needsGati Surface Express National: Reaches the remotest corners of the countryGati Surface Express Bulk: For high - density cargo(1CFT = 15 kgs) and bulk

cargo (above 500 kgs)

Gati Surface Express offers you features like:

On - time departure of vehicles irrespective of capacity utilization

Assured date of delivery

Door pick - up and door - delivery, absolutely hassle free

Weather - proof containerised vehicles for safe movement

One - time lock for tamper - proof transit

Online track and trace facility to trace your cargo

Physical proof of delivery option

e - billing and e POD

19


20/45

2.2.2 GATI AIR EXPRESS

Redefined Connectivity to Match Business NeedsGati Air Express,the latest offering from Gati is in answer to the needs of the business segment tomeet the demanding timelines of today's businesses.Gati Air Express delivers shipments across allmajor locations the very next day during business hours,and to some prime locations even beforenoon!A fleet of dedicated frieghters(cargo planes)that fly during the night,and a seamlessmultimodal network that goes down to the last mile,to ensure that your shipments arrive on time.The company has assured the customer,frieght would be refunded if the assured timelines are notmet by the company.

Next Day Before noon delivery locations:

DELHI NOIDA GURGAON FARIDABAD MUMBAI AHMEDABAD NAVI MUMBAI HYDERABAD BANGALORE CHENNAI KOLKATA

Next day delivery Locations:

GHAZIABAD LUCKNOW CHANDIGARH AGRA JAMMU SRINAGAR GOA PUNE NASIK VAPI BARODA COIMBATTORE

20


21/45

COCHIN TRIVENDRAM MADURAI PONDICHERRY MYSORE TIRUPUR

HOSUR GUWAHATI BUBANESHWAR PATNA SILIGURI INDORE BHOPAL NAGPUR RAIPUR

JAIPUR With Gati, customers are assured of :

Reserved space in 34 designated air movementsectors

24X7 service counters at major air transit centres

Multi - modal connectivity for easy and quick transitat non - airport locations

Flexi - pricing options based on urgency and loadfactor

Door pick up and door delivery

Online track and trace

A fleet of dedicated frieghters.Expertise in handling high value / perishable goods

21


22/45

2.1.3 GATI COAST TO COAST

A sea of opportunity

Gati Coast to Coast (CTC) is Gati's shipping division. Set up way back in 1986, the CTCvision was to become the preferred service provider for all sea bound cargo in the Bay of Bengal,Andaman Islands and Malacca Straits. In the two decades of its existence, Gati CTC has followedthis vision with diligence and determination and has emerged as a complete solutions provider.

Gati CTC offers its customers:

IIII Sturdy and safe cellular container vessels

MV GATI-1

MV GATI Zipp

MV GATI PrestigeMV GATI Majestic

MV GATI Pride

IIII Regular liner services between

East Coast of India and Ports in Andaman sea, Bay of Bengal and Malacca Straits

Indian ports and Ports in Andaman sea, Bay of Bengal and Malacca StraitsColombo - Tuticorin Bi-weekly service

IIII Multimodal connectivity to all parts of India

22


23/45

2.1.4 AI GATI

Courier with unmatched reach

Air India and Gati have entered into a strategic tie up to bring to you the retail courier service of global standards -AI Gati , the most efficient way of delivering courier at an affordable price.

AI Gati Products :-

Types of Packs

AI Gati Interzone/ Intrazone -Designed to cater needs of corporates ,SME's and Institutions which require courier serviceon a regualer basis .Delivery avalilable in 119 locations serviced by AI Gati

AI Gati In City -Designed to cater in city delivery requirments for documents and small package

Covering 2200 pincodes of India,gives a wide range of reach.

2.1.5 GATI DESK TO DESK CARGO

An affordable surface product especially designed for your non-commercial packages.

Flat rate of Rs. 200 per package (up to 5 kgs) ideal for samples, gifts, study materials & printedmaterial

23


24/45

2.2 LOGISTICS SOLUTIONS

2.2.1 SUPPLY CHAIN MANAGEMENT

Gati an analyst, consultant and SCM partnerrolled into one

The focus is on integrated logistics solutions. Gati's transport infrastructure, IT systems, cutting -edge technology solutions and an intensive knowledge of India allows it to tailor its products tomeet every customers' unique needs. Gati offers a wide range of options and does not waver in itsfocus on quality, reliability and speed.

Gati logistics package

This ready - to - use package comes with an instant distribution network and a wide system of storage locations and distribution channels. It is ideal for clients looking to distribute goods frommultiple locations and those with changing distribution needs. For an SME or an MNC entering theIndian market, Gati Logistics is the right choice.

The unique features of this package are:

'Made Ready' distribution channel

Standardisation at all locations

Inventory location close to your customer

Entry into new markets without a large capital investment

Shelf Space at over 200 locations

Integrated logistics

24


25/45

Gati provides customised solutions by integrating all the four stages of your business procurement, production, distribution, after sales service and reverse logistics.

Effective SCM has the following benefits

Reduces transportation management time and costs

Increases profit margins and overall profitability

Integrates transportation procurement, planning and execution

Improves on - time deliveries and customer service

Enables global supply visibility and maximum efficiency for competitive advantage

Strengthens relationships with suppliers and carriers

Enables the movement of goods across modes and around the globe

The Gati approach

A systematic and effective four - stage approach towards the logistics requirements of clients. Gatistudies their needs and designs customised solutions for all its clients The four stages involved aredepicted as follows:

Process flow

25


26/45

Warehousing

26


27/45

Gati warehousing logistics solutions made to order

Logistics and supply chain management are an integral part of our businesses. A sharp and steadyfocus on these key functions has helped Gati gain a competitive edge over the rest of the market. Inrecent times Indian industry has begun to acknowledge the strategic importance of logistics andwarehousing functions to their businesses. And Gati's expertise and experience in this area is beingharnessed by many companies.

Gati offers its services as a 3PL or a third party logistics provider. A 3PL provider allows acompany to:

Concentrate on core competencies

Create greater competitive flexibility and release working capital

Get lean and agile

Exploit the better know - how and scale efficiencies of logistics companies

Maximum space, minimum investment

Gati's warehousing facilities consist of completely modern storage systems and material handlingequipment. Thus, Gati is able to offer customers very high levels of operational efficiency.

With branches in all metros and mini metros, Gati has more than 200 storage locations acrossIndia.

With over 600,000 sq. ft. of warehousing space spread all over the country and serving multipleclients, Gati is able to offer many more customer friendly solutions:

Flexible hiring options

Modern racking and handling equipment

Reduction in material breakage, damage etcEngineering solutions to design and build warehouses as per requirements

Warehouse management system

Warehouse management system

27


28/45

Manage inventory in real - time. Gati's web-based warehouse management system provides bothfunctionality and flexibility for customers to manage warehouse operations. The web - based WMScan be updated online thus allowing customers a real - time picture of their inventory. The WMSgives precise, detailed, real - time information about every aspect of customer operations.

The WMS application has the functionality to take care of multi - company / multi - locationcapabilities. And, the multi - warehouse system has been designed so that every warehouse canwrite its own rules.

The central focus is the powerful inventory control and management system - making themanagement of diverse inventory holdings less complex and more organised.

The web - based WMS has resulted in:

Improved inventory accuracy

Decrease in order processing time

Improved customer service levels

Elimination of put away and picking errors

Less returns

Reduced shipping errors

Capacity utilization

Industry solution

Industries where we excel

Consumer Goods

Retailers are pushing for more value-added services (VAS). Exceptional customer service has become a requirement for success. And, skilled workers are increasingly hard to find. All of thesefactors challenge the consumer goods industry. To remain competitive, your business must adapt

quickly to industry demands. Gati's innovative solutions help you to transform quickly to thechanging environment .

Food & Beverage

28


29/45

Gati's logistics' solutions for perishable commodities enables support of a demand-driven supplychain to help you adapt operations to volume levels and delivery schedules as customer requirements change.

Engineering / Electronics

High-tech engineering and electronics' manufacturers, distributors and suppliers compete in anenvironment that's fast-paced and in constant flux. Gati's effective execution of operations andreal-time information provides increased profitability and reduced inventory levels.

Industrial Goods

The industrial/wholesale industry is ever-changing and driven by consumer demand. Increasedspeed, reduced costs, more accurate fulfillment and value-added services are everydayrequirements. To keep pace with shortened lead times and growing competition, Gati provides youwith real-time control and visibility into what's coming, and when to expect it.

Healthcare / Life Sciences

The increasing number of patient safety regulations and the illegal practice of drug counterfeitingmake it critical for companies in the life sciences industry to improve supply chain security.Combined with heavy restructuring and consolidation that has increased competition, theintegration and management of accurate, real-time data is more challenging than ever. Gatiempowers healthcare companies with cutting-edge logistics solutions to meet global and nationalstrategic challenges.

Computer & IT Peripherals

29


30/45

The industry in characterized by a rapidly changing environment with new models appearing in avery short span of time. Focus should be on increasing the productivity and performance of computer hardware supply chain. Gati's solutions for forward & reverse logistics can be used togain competitive edge in the market.

Retail

Expanding distribution channels, increasing globalization and growing customer serviceexpectations are some of the factors that make the retail and direct-to-consumer industriesexceptionally challenging business environments. With Gati's multi-modal reach, companies canremain closer to the end-user, provide on-time information and cut costs.

Fashion & Garments

In the booming fashion business, we make sure that new fashion is not only displayed, but can be bought and worn the world over. We, at Gati, ensure that your products reach the outlets on timeand in impeccable condition.

Automotive

The automotive industry has always been the most demanding of all in terms of achieving thehighest quality standards in their logistics processes. Gati's efforts have been driven by the need toreduce costs and the desire to respond quickly to customer demand.

Tactical and Confidential Projects

30


31/45

Gati's solutions ensure that your goods are secure. You can track and monitor your goods at alltimes. It reduces in-transit time and increases supplier network responsiveness. We respond

quickly to the industry's unpredictable demand. Our logistics solutions provide the visibility youneed to execute on tactical and confidential operations.

2.2.2 COLD CHAIN SOLUTIONS

31


32/45

Business, from a fresh perspective

A scoop of ice cream that will bring smile to kids face. Medicine that will soothe pain of an ailing person. The delicacy that will become the treat of a party. Each perishable product is required toreach its consumer as it was intended fresh, safe and potent. Its a daunting task, consideringdifferent products need varied climate controlled environments to ensure their integrity ondelivery. Any divergence can result in irrevocable damage, resulting in the product losing value.

The Gati Kausar cold chain solutions is not about reaching destination; it is about total carethrough the entire journey. Factors such as transit duration, cargo properties, air quality,temperature and humidity- all have great significance. This is where Gati Kausar steps in andexcels.

Gati Kausar combines Gatis unmatched reach and logistics expertise withKausars experience in refrigerated transport. Over 20 years, Kausar has delivereddistinction through proven and efficient solutions and together they are undisputedleaders in the industry, specializing in fast, reliable and customized solutions incold chain logistics.

Your shipment is sensitive to climate. We are sensitive to your requirements

32


33/45

Gati Kausar brings specialised cold chain logistics solutions for healthcare, bio-pharma, frozen andfresh foods, dairy products and more. We offer customised solutions for temperature-sensitiveshipments through our wide reach, cutting-edge technology and a vast fleet of refrigerated vehiclesequipped with advanced climate-control systems. We ensure that the temperature and other required parameters inside the vehicle stays exactly as required by your product, irrespective of theinclement conditions outside.

Portfolio of Services

Primary Distribution: Full Truck Load

Secondary Distribution: Need based

Dedicated Reefer Fleet: Exclusively for food chain business

Organized retail: Exclusively for fruit & vegetable business

Customized Cold Chain solutions- Need based

Gati Kausar Edge - Protecting shelf life

Unmatched Refer distribution network pan India

Largest ISO 9001: 2008 certified refrigerated transport company in India.

State of-the-art modern refrigeration units

33


34/45

Insulated containers designed to suit Indias weather patterns.

Tamper proof and sealed to safeguard the perishable cargo.

Vehicle tracking and cargo monitoring IT solutions.

Climate control capability from +20 degrees to 20 degrees Celsius.

Large fleet capacity: Transport 1,00,000 tons annually.

Impeccable Quality Control.

Knowledge partners helping you achieve optimal cold chain management.

Conditions monitored though Data Loggers.

Complete perishable care in product life-cycle.

Trucks built with advanced pneumatic suspension system for safe & timely delivery of delicatecargo over long distances

34


35/45

2.3 CUSTOMER PROFILE

Consumer goods

Retailers are pushing for more value-added services (VAS). Exceptional customer service has become a requirement for success. And, skilled workers are increasingly hard to find. All of thesefactors challenge the consumer goods industry. To remain competitive, companies need to adaptquickly to industry demands. Gati's innovative solutions help businesses adapt and excel in achanging environment.

Engineering / electronics

High-tech engineering and electronics' manufacturers, distributors and suppliers compete in anenvironment that's fast-paced and in constant flux. Gati's effective execution of operations andreal-time information provides increased profitability and reduced inventory levels.

Industrial goods

The industrial/wholesale industry is ever-changing and driven by consumer demand. Increasedspeed, reduced costs, more accurate fulfillment and value-added services are everydayrequirements. To keep pace with shortened lead times and growing competition, Gati provides youwith real-time control and visibility into what's coming, and when to expect it.

Healthcare / life sciences

The increasing number of patient safety regulations and the illegal practice of drug counterfeitingmake it critical for companies in the life sciences industry to improve supply chain security.Combined with heavy restructuring and consolidation that has increased competition, theintegration and management of accurate, real-time data is more challenging than ever. Gatiempowers healthcare companies with cutting-edge logistics solutions to meet global and nationalstrategic challenges.

Computer and IT peripherals

35


36/45

The industry is characterized by a rapidly changing environment with new models appearing in avery short span of time. Focus should be on increasing the productivity and performance of

computer hardware supply chain. Gati's solutions for forward & reverse logistics can be used togain competitive edge in the market.

Retail

Expanding distribution channels, increasing globalization and growing customer serviceexpectations are some of the factors that make the retail and direct-to-consumer industriesexceptionally challenging business environments. With Gati's multi-modal reach, companies can

remain closer to the end-user, provide on-time information and cut costs.

Fashion and garments

In the booming fashion business, we make sure that new fashion is not only displayed, but can be bought and worn the world over. We, at Gati, ensure that your products reach the outlets on timeand in impeccable condition.

Automotive

The automotive industry has always been the most demanding of all in terms of achieving thehighest quality standards in their logistics processes. Gati's efforts have been driven by the need toreduce costs and the desire to respond quickly to customer demand.

Tactical and confidential projects Gati's solutions ensure security and allow for continuous tracking and monitoring of cargo. Itreduces in-transit time and increases supplier network responsiveness. We respond quickly to theindustry's unpredictable demand. Our logistics solutions provide the visibility you need to executeon tactical and confidential operations.

36


37/45

2.4 VALUE ADDED SERVICES

Gati's bouquet of value added services are designed to take care of your business needs

FOD (Freight-on-delivery): Option of paying at the time of delivery. COD (Cash-on-delivery): Collection of cash against delivery from your customer and remittingit to you online through e-banking. DOD (Draft/Cheque-on-delivery): Collection of draft/cheque on your behalf at the time of delivery. Inbound Rate Agreement: Ensures hassle-free, convenient supplies from your vendors. Alsogives you the advantage of dealing with one company at agreed rates. Documentation Assistance: Information on forms, permits, legal/statutory requirementsincluding clearance of check posts. Holiday & Sunday Pick-up/Delivery: At Gati, we are sensitive to your urgent deliverycommitments which is why we provide the option for pick-up and deliveries onSundays/holidays. Octroi Clearing Facility: Octroi clearance on behalf of customers. Tamper-proof packing: Special bags for safe handling of high value cargo Fragile goods packaging: Gati offers packaging solutions for fragile goods like marble statuesand glassware.

37


38/45

2.5 Network

38


39/45

CHAPTER 3 GATI INTERNATIONAL

39


40/45

3.1 INTRODUCTION

Gati pioneered the cargo management movement in India. And then spread its wings over the sub -continent. The logistics leader is now making its presence felt in the SAARC countries and theAsia Pacific region.

Gati International, the global operations wing, provides us with a strategic USP an internationalreach, along with a highly focused expertise in India - centric operations. This ensures that Gatiremains the undisputed leader not just in Indian operations, but also in India - focused operations.

We now have offices in Singapore, Hong Kong, China and Malaysia which offer a range of distribution solutions to and from India.

Bringing India and the world closer

Easy connections between India and the Asia Pacific

Gati takes care of the hassles of pick up, customs clearance and delivery of freight and cargo.Services offered include inbound air / sea movement and outbound air / sea movement, along with:

Strategic tie - ups with global players

Same day connection

Online track and trace facility

Consignee and consignor nominated freight terms

Door to door service

Door to airport / port service

Airport / port to airport / port service

Airport / port to door service

Customs clearance service

Bonded storage service

Assured space for air shipmentsBreak - bulk and container services

3.2 INDIA CENTRIC SOLUTIONS

40


41/45

Gati has been constantly setting new benchmarks in connectivity and coverage. With its deeplyentrenched network and domain knowledge, Gati has brought India and the world closer. EnteringIndia by air, sea and road, Gati offers seamless multi-modal connectivity to road, air, sea and railtransport modes, thus enabling customers to effortlessly access the Indian markets.

Gati strongly believes that technology drives customer experience. Gati has kept pace with thechanging trends. From its ERP and CRM solutions to the state-of-the-art Oracle based softwarethat launched gati@web, Gati has always been a frontrunner in the use of IT for the benefit of itscustomers.

Gati Thailand

Thailand has been on its pinnacle for more than a decade. A major player on the world's marketfloor in multifarious arenas, Thailand has earned the title of the 'Detroit of Asia'. In the past years

Thailand has made remarkable trade alliances with many developed and developing economies tostrengthen its foot in the global markets. Thailand is the world's no.1 exporter of rice other significant exports includes textiles and footwear, fishery products, rubber, jewelry, automobiles,computers and electrical appliances. Gati opened its first office in Bangkok to promote business in

both the countries. Gati introduced customized solutions to cater the needs of Indian businesses inThailand. The individuals can send their Cargo to India at very economical prices. Within a span of less than 2 years Gati Thailand has become an expert in relocation of cargo to India.

The services we offer are: Courier: Gati offers courier service of global standards.In 1996, Gatitied up with Indian Airlines to facilitate speedier delivery of shipment. This twelve-year relationship has now been further strengthened with the launch of the co-branded (Air India Gati )

air cargo and courier service. This lethal combination will demonstrate the value the customers canderive from the synergies of the two majors in air and surface networks.we provide fast andeconomical service to anywhere in India.

Air Freight: To make the importing and exporting more convenient Gati Thailand provides world class Air Freight and distribution services between Thailand to India andother countries. We provide option of Door-to-Door Delivery and Port-to-Port Delivery.Gati's intrinsic network helps consumers to seamlessly access the markets in both thecountries with focus on reducing transit and combining it with the ability to seize costsaving opportunities.

Ocean Freight: We provide our customers the most competitive price and faster delivery with an option of Door-to-Door Delivery and Port-to-Port Delivery. Gati Thailandoffers sea freight movements from the two countries in full containers (FCL) and part loads

41


42/45

(LCL). We have a seamless multi-modal network that assists our customers with Door-to-Door / Port-to-Port Transportation, Logistics and Customs Clearance.

Inland Transportation: Gati Thailand is a pioneer and meets the needs of thecustomers. Within Thailand we arrange for transporting from small to large quantities.

3.3 CUSTOMER PROFILE

42


43/45

Gati connects India with the Asia Pacific. We take care of the hassle of pickup, customs clearanceand delivery for Asian businesses that want to sell in India and Indian companies that want todeliver their goods to Asia . The services offered include Inbound Air/Sea and Outbound Air/Sea.

Gati International offers the following services:

Freight forwarding - air and ocean - to and from worldwide locations

Customs clearance air and ocean inbound and outbound

International courier to and from worldwide locations

Cross-border trucking

43


44/45

CHAPTER 4 CONCLUSION

CONCLUSION

44


45/45

It is hereby concluded that gati ltd. Is playing a pioneering role in the express distributionand supply chain solutions in India. It has constantly developed various ways to develop in setting

bench marks and developing new methods in evolving consumer satisfaction.

Moreover it has taken a lot of initiatives to develop the logistic segment in this country.

And thus evolve a high level of quality in service and customer satisfaction.

Gati Project

Documents