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Apr 13, 2015

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ACCOUNTING INFORMATION SYSTEM (AIS630)

ACCOUNTING INFORMATION SYSTEM (AIS630) PROBLEM BASED LEARNING (SESSION 1) REPORTPREPARED BY: NIK SYAMIN AMIRA BT NIK KAMARUZAMAN AZUREEN BT JULIAN REMMY OCTAVIA MAILEDY NUR FATHIN FARHAIN BT GHAZALI NUR IZZATIE BT JAUSUS MOHD AZMY B JOHARI GROUP : AC220 6J PREPARED FOR : MADAM AIDA MARIA BT ISMAIL 2009676986 2009459662 2009213048 2009627688 2009656892 2009659498

PROBLEM BASED LEARNING (SESSION 1)

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ACCOUNTING INFORMATION SYSTEM (AIS630)

ContentsACKNOWLEDGEMENT ................................................................................................................................... 3 QUESTION A .................................................................................................................................................. 4 QUESTION B .................................................................................................................................................. 5 QUESTION C .................................................................................................................................................. 6 QUESTION D .................................................................................................................................................. 7 QUESTION E .................................................................................................................................................. 8 QUESTION F................................................................................................................................................... 9 QUESTION G ................................................................................................................................................ 10 QUESTION H ................................................................................................................................................ 11 QUESTION I ................................................................................................................................................. 11 QUESTION J ................................................................................................................................................. 12 QUESTION K ................................................................................................................................................ 13 QUESTION L ................................................................................................................................................. 14 QUESTION L ................................................................................................................................................. 16 QUESTION M ............................................................................................................................................... 17 CONCLUSION............................................................................................................................................... 18

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ACKNOWLEDGEMENT

I wish to express my sincere gratitude to Madam Aida Maria bt Ismail for providing our group an opportunity to do our problem based learning session 1. This project bears on imprint of many peoples. I sincerely thank to our group members itself for giving such brilliant cooperation and for the fruity ideas along finishing this project. Other than that, our group also want to thank to our classmates for guidance and encouragement in carrying out this project work we also wish to express my gratitude to the staff officers of faculty who rendered their help during the period of our project work. Last but not least I wish to avail ourself of this opportunity, express a sense of gratitude and love to my friends and my beloved parents for their manual support, strength, help and for everything.

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QUESTION AA) Discuss among your group and choose any products or services for your company. It is advisable to select simple products/services with just a few variants. Create a logo and motto for your company and do not forget to name your company.

The name of our company is Beautique. It is a combination from the word Beautiful and Boutique. Our companys motto is Style with Confidence Our company offers a wide range of beautiful clothing such as dresses, blouses, skirts and others which we get from trusted as well as branded suppliers. Other than that, our company also provide accessories such as handbags, clutches, brooches, and many more.

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QUESTION BB) Prepare a draft of system request for the proposed ordering system. Think about the benefits of having that system. You may name sales department as the project sponsor but you need to emphasize more on the functionality of the proposed system. State at least one constraint in the system request. Customer can make order through our on-line system Process of making order: 1) Customers are required to register as a member to make the ordering process easier and faster. 2) After they have registered, they can log in to their account and starts to shops. 3) They can put the apparels that they wish to buy in their cart. 4) After they have finished, they can view their cart and see all the apparels that they have put in their cart. The total amount of their order will be shown too. They can still edit the items in their cart. 5) Once they are satisfied, they can confirm the order. Once the order is made, no cancellation is allowed. 6) If the customers are still having hesitation whether to buy or not, they can reserved the items that they want. The reservation will be hold for 2 weeks for regular customer while reservation for new customer is only 3 days. 7) Customers are required to confirm the order of their reserved items within the time frame given. If not, they are deemed to be not interested to buy anymore. 8) After an order is made, an invoice will be sent to the customers e-mail address. The invoice will show the details of customers such as name, address and contact number. Details of the order such as the order code, ordered item, and the total amount to be paid including postage will also be shown in the invoice. 9) Customers are required to make payment within 2 days after they received the invoice. Once they have made payment, they are requested to submit the proof of payment being made. 10) Once the proof of payment is received and confirmed, the order will be process and a notification will be sent to the customer stating that their order is being processed. 11) After the order is being processed and completed, it will be shipped to the customers. Another notification stating that the order is completed will be sent to the customers. 12) Customers who have purchased more than RM200 can request for a cash on delivery (COD) within Shah Alam.

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QUESTION C

C) Who should evaluate system request? Discuss how a system request is evaluated. The system request should be evaluated by: - Key managers - Users - System review committee

A system request is evaluated through: 1) Technical Feasibility It involves determining whether a proposed information system is possible given the current state of technology. 2) Operational Feasibility It covers two aspects which is technical performance and acceptance within the organization. 3) Economic Feasibility It involves determining whether a proposed information system will yield benefits that exceed its costs.

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QUESTION DD) For each of the concerns listed above, determine whether it is a business problem or a symptom. Discuss what could be the real problem if you find it to be the latter. 1. Customer services were accused of being inefficient for keeping the customers waiting too long on the phone to get information on certain products. One of the key reasons for the delay is customer services needs to flip through the catalogue to find product information. Problem 2. There are complaints that products being shipped to the wrong customer address even though the company is using reliable courier service. Symptom Real problem: Problem originating from shipping department in assigning wrong address to the wrong parcel. 3. Hot selling items sometimes run out of stock and takes time to replenish resulting in loss of sales. Random check with suppliers dismissed any suggestion of insufficient supplies. Symptom Real problem: The real problem is that the purchasing department fails to analyze efficiently the hot selling items stock/flow. 4. It is difficult to retain customers loyalty since sales department could not properly identify their regular customers who deserve certain amount of discounts. Symptom Real problem: Problem is that they do not have proper recognition of customers transactions. 5. Sales person sometimes wrongly calculate the total sales amount as they have to do it manually and in some cases provides wrong quotation to customers. Sales amount understatement will result in loss company while overcharging a customers will result in complaints and lead to bad company reputation. Problem

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QUESTION EE) Develop the project goals for each of the problem identified.

Problem 1.

Project Goals To make an efficient customer service by developing software that eases the employee to search