Top Banner
Imagine. Dream. Franchise Information
17

Friendly Computers (R) 2013 Franchise Brochure

Mar 16, 2016

Download

Documents

We're looking to expand our franchise network and are looking for motivated franchise owners
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Friendly Computers (R) 2013 Franchise Brochure

Imagine.

Dream.

Franchise Information

Page 2: Friendly Computers (R) 2013 Franchise Brochure

Contents

1. History

2. What We Do

3. Friendly Computers® Advantages

4. How We Train You

5. Ongoing Support and Guidance

6. Marketing

7. Franchise Fee Structure

8. Home Based Model Investment

9. Retail Model Investment

10. Friendly Computers® Franchisees

11. Frequently Asked Questions

12. Getting Started

13. Our Process

“I was technically challenged, and I

honestly didn’t even want to learn

it. I thought ‘We’ll just hire the

tech people’.”

Rob F., Omaha, NE

Page 3: Friendly Computers (R) 2013 Franchise Brochure

History

The founder created Friendly Computers® home based model from his dorm room while

attending college in 1992.

Upon graduation from college in 1994, the home based model was moved to the family

garage in Las Vegas where it was housed until 1998 when at that time, with the number of

employees they employed and the amount business they were generating, they decided to

move it to a retail center.

2000 was the year of the big decision; that was when they decided to franchise the

concept.

It was an immediate hit; with Entrepreneur Magazine ranking Friendly Computers® #1 in

“Miscellaneous Tech Businesses” on their TWENTY-FOURTH ANNUAL FRANCHISE 500

LIST.

With expansion into new Mobile Technology markets, Friendly Computers® continues to

lead the way in creating additional revenue streams for its franchisees.

Page 4: Friendly Computers (R) 2013 Franchise Brochure

What We Do

Friendly Computers® franchisees are on the forefront of the technology movement.

From Cloud Computing and Managed Services to Smartphone and Tablet repair, Friendly

Computers® provides a one stop solution for all computing and mobile technology needs.

The markets we service represent combined yearly revenue totaling over $672.5 Bn.

Servicing multiple markets through our Cross-Market Service Concept helps you to

create Marketing Synergy through cross selling. A customer has a need in the computer

Break Fix market but by adding other related services, it allows you to touch that customer

four more times.

That gives you higher profit margins and increases your Yearly ROI.

You’ll very rarely have to worry about competition because very few competitors have the

broad range of services Friendly Computers®

offers.

It’s like getting four franchises in one.

Page 5: Friendly Computers (R) 2013 Franchise Brochure

Friendly Computers® Advantages

Exclusive use of Trade Marks and Logos

Over 40 Revenue Streams

4 – Channels of Support

Monthly Customer Newsletter – No Cost to You

Customer Retention Program

Simple Accounting System

Protected Territory – 150,000 Population

Individual Local Franchise Website

Technician Hiring and Retention Program

Multiple Technology Industries

Tech Intranet Site for Industry Updates – Tech Tools Downloadable

Powerful Proprietary Software - Included

Monthly Corporate Update Calls

Technical and Best Practices Roundtables

National Warranty Companies

Two Models – Retail and Home Based

Page 6: Friendly Computers (R) 2013 Franchise Brochure

How We Train You

Once you’ve joined Friendly Computers®, you’ll attend an intensive one week training

program here at the corporate offices in Las Vegas.

During your one week training, you’ll learn all the best practices in both computer and

technology service and repair as well as best practices in running a profitable business.

Topics include but are not limited to:

“Hiring the Right Technicians for Greater Profits”

“Managing Inventory for Higher Profit Margins”

“Technician Best Practices to Reduce Callbacks”

“Watching the Bottom Line and Staying Profitable”

“Tracking Your Business To Control Expanses”

“Finding Paying Customers”

“Support Procedures”

“Eliminating Paperwork Mistakes That Cost Money”

“Human Resource Training”

“5-Star Customer Service”

“Phone and Tablet Repair”

Page 7: Friendly Computers (R) 2013 Franchise Brochure

Ongoing Support and Guidance

A strong corporate support team combined with the experience of a strong

franchise organization will help you grow your business

through the various stages of business development.

You don’t have to reinvent the wheel; everything you need to

run a successful franchise is as close as a phone call or by attending a Roundtable, or

Monthly Update Call.

"You"

Monthly

Update Calls

Roundtables

Workshops

Phone

Support

Page 8: Friendly Computers (R) 2013 Franchise Brochure

Marketing

Our Cross Market Service

Concept can help you turn one

customer into four more.

Page 9: Friendly Computers (R) 2013 Franchise Brochure

Franchise Fee Structure

A Friendly Computers® franchise is a

license to operate a Friendly Computers®

Franchise for a specified period of time.

The business is owned by YOU as the

franchisee but is operated in strict

accordance with the terms outlined by the

Friendly Computers® FDD.

A franchise fee is paid for each franchise

you open and a royalty fee is paid based

on your weekly sales.

The fees contribute to the continual

improvements to all facets of the brand as

well as administration and servicing of the

brand. This includes but is not limited to

training and advice, support, management,

innovation and vendor relationships.

Friendly Computers® has two franchise

models, Home Based and Retail.

Both models have the same training and

support, only the investment is different.

The investment, for both models, is

outlined on the next two pages.

Page 10: Friendly Computers (R) 2013 Franchise Brochure

Home Based Model Investment Weekly Royalty is 8%

EXPENSE AMOUNT PAYABLE TO Franchise Fee $25,000 Big L’s

Travel & Living Expense while In Training $1,500 +/- Hotels, Airlines, Restaurants

Vehicle $6,5001 to $20,9802, 3 +/- Dealership

Fees, Permits, Licenses & Insurance $1,500 Various Vendors

Home Based Package “B” $8,0004 Various Vendors

Total Investment $36,000 to $56,980

We recommend having cash or credit lines totaling $20,000 as a reserve for emergencies or cash shortfalls in your early

months of business.

1 Includes

$3,500 down payment + $3,000 for vehicle wrap for finance or lease O.A.C.

2 Total includes cost of vehicle and wrap but does not include tax, title and license.

3 Vehicle, as listed in our FDD, is an optional investment. Should you decide to acquire a vehicle, your Weekly Royalty

would drop from 8% to 6%.

4 Add $5,000 if operating your franchise from an office for shelving, work benches and hiring technicians.

Page 11: Friendly Computers (R) 2013 Franchise Brochure

Retail Model Investment Weekly Royalty is 8%

EXPENSE AMOUNT PAYABLE TO Franchise Fee $25,000 Big L’s

Initial Advertising and Marketing (3-Months) $10,000 Google AdWords

Travel & Living Expense while In Training $1,500 +/- Hotels, Airlines, Restaurants

Vehicle $6,5001 to $20,9802, 3 +/- Dealership

Retail Fees, Permits, Licenses, Insurance $ Permits $4,000 +/- Various Vendors

Leasehold Improvements $9,610 to $20,000 Various Vendors

Lease Payments $3,000 to $5,000 Landlord

Service Center Package “A” $23,0004 Various Vendors

Total Investment $76,110 to $109,480

We recommend having cash or credit lines totaling $20,000 as a reserve for emergencies or cash shortfalls in your early

months of business.

1 Includes

$3,500 down payment + $3,000 for vehicle wrap for finance or lease O.A.C.

2 Total includes cost of vehicle and wrap but does not include tax, title and license.

3 Vehicle, as listed in our FDD, is an optional investment. Should you decide to acquire a vehicle, your Weekly Royalty

would drop from 8% to 6%.

4 Includes signage, inventory, furniture, fixtures, work benches . . . etc.

Page 12: Friendly Computers (R) 2013 Franchise Brochure

Friendly Computers® -

Business Partners

The Friendly Computers® “Purple Dude” team is looking for people with drive and passion

to become Franchise Owners.

People ARE the most important ingredient in business success.

The desirable key qualities for prospective Friendly Computers® Franchise Owners:

An ability to make people smile

A friendly disposition

Willingness to work with the Friendly Computers® system

Positive and enthusiastic approach to business ownership

Relate well with employees and be able to lead

Determination to succeed

Great customer service focus

Proactive and constructive feedback to the brand

Page 13: Friendly Computers (R) 2013 Franchise Brochure

Frequently Asked Questions

Q. Do I need experience in computer repair?

A. No, as a matter of fact our top franchise owners had little or no experience when they

started

Q. What is the process once we are committed?

A. The last page of this brochure will walk you thru the steps

Q How many hours a day will I have to work?

A. The typical franchisee operates their business 8 to 6 M-F and 9 to 1 on Sat.

Q. What about financing?

A. We have relationships with several lending institutions. With a credit score of 720 or

higher, you may qualify for up to 100% financing. O.A.C.

Q. What profit can I expect from my business?

A. Profitability varies franchise to franchise as it is affected by location, management, effort,

and hour’s worked as well as other variables.

Page 14: Friendly Computers (R) 2013 Franchise Brochure

Getting Started . . .

Purchasing any franchise is one of the biggest decisions that most people will ever make.

We are more than happy to provide you with information about becoming a Friendly

Computers® franchise owner.

Give us a call for an obligation-free meeting. It’s a great way to learn more about Friendly

Computers® and get your questions answered.

Should you wish to proceed, please contact us our Franchise Department at 800-656-3115

or [email protected]

“It was very overwhelming at first – as everyone knows. Not fully appreciating the Franchise System,

we went to training in Vegas thinking that once we left we were “on our own.” Much to our surprise,

they offered to order our Friendly pens, marketing materials, and even mentioned helping us find things

like our front counter, technician workstations, and outdoor signs. If we had only asked, we would have

saved ourselves hours and hours of frustration! We had no idea that corporate could or would do all of

this with us and for us!”

Page 15: Friendly Computers (R) 2013 Franchise Brochure

Our Process . . .

Our process is designed to give you all the information you’ll need to make an intelligent

decision about owning a Friendly Computers® Franchise.

While our franchise is not for everybody, those that choose to make Friendly Computers®

their franchise of choice will find the experience both rewarding and challenging as you

pursue your dream of entrepreneurship.

The ability to control your own future, and be the master of your own destiny, is one that

97% of people will never experience.

Why, because it requires change.

In order to change your life, you have to first change yourself.

“Your business is nothing more than a distinct reflection of who you are.” Michael Gerber, author of “the E Myth”

Follow our process, then follow our system, and you too can be the master of your own destiny.

Page 16: Friendly Computers (R) 2013 Franchise Brochure

Here are the steps in our process: 1. Call for Your Initial Interview 2. Complete Our Application 3. FDD Review 4. Talk with Franchise Owners 5. Background Check 6. Optional Discovery Day 7. Mail Final Paperwork 8. Schedule for Training

Page 17: Friendly Computers (R) 2013 Franchise Brochure

“The level of success you achieve in YOUR

business will be directly proportionate to

your belief in yourself, the effort you put

into YOUR business and how much you allow

us to help you.”

Bryan Ward, President