Fresh Look Credentials November 2012

Fresh Look Team Coaching and Leadership

Development

Helping organisations build stronger teams and lasting customer relationships

What’s inside

• Who are we • What we believe• What we do• Our approach • Who we work with • What they said • The team • Why Fresh Look • A case study

At Fresh Look we help organisations use the power of relationships to create high performing teams and highly effective team leaders

We believe …

• Strong, trusting and lasting relationships with your clients, stakeholders and staff can significantly step change your performance.

• A truly customer centric organisation must move from a traditional supplier to a trusted advisor that adds value

• High performing teams are built on trust, good communication and understanding of differences in working styles.

• Getting closer to your clients will help you better understand their needs, forge stronger working relationships and open up new opportunities.

We use soft skills coaching to enable teams to

• Become more aware about themselves and each other

• Enable them to build trust, commitment, accountability and a focus on results

• To find ways to increase both their positivity and productivity

• To build lasting and profitable relationships with their clients

We often combine reward and recognition events with learning

Our Approach

Engage

•Meet to understand your business model, strategic goals and team dynamics

Discovery

•Spend some time with your people to understand their capabilities ,what is working well and what can employing specialist analytical tools including on-line questionnaires and 1-2-1 discussions.

Design

•Create, bespoke experiential workshops designed to deliver all of the agreed outcomes.

Delivery

Report and

review

•Deliver a fun, lively and engaging events for your team learning new skills and enabling them to practise in a safe environment.

•We will produce a full report which will act as reminder of the event for the participants and will contain all of the output produced. •We will review the whole process with you to ensure you are happy with the outcomes and recommendations.

We have worked with clients from Switzerland, Italy, Holland and the UK

…and what they said“Thanks to the tailor made program that Tim prepared for our company, we have taken our staffs’ client relationship skills to the next level. The fun we had combined with the valuable insights we gained makes Tim a valuable partner to our business.”Evert Wind, MD Intertrust (Suisse) SA

“A very productive week in a very special place. The pint sized three hour business sessions were a real hit with our team – a very productive and memorable experience”Adrian Haigh, Senior VP at Gentium GmbH

TaraTimTara is a Professional Certified Coach, with over 20 years of Sales and operational experience, within the FMCG marketplace across drinks food and retail. Tara is a qualified Team diagnostic assessment facilitator.

Tim is a classically trained & MBA qualified sales and marketing professional. Founder and owner of Fresh Look and Mountain Plus

Our Team

Edouard Jo .

Our Team

Jo has 14 years commercial experience in major FMCG sales, marketing and line management roles. She brings commercial acumen, an intuitive understanding of people and behaviour, and a real appreciation for the importance of selling to her work. Jo is a qualified Master Practitioner of Neuro-Linguistic Programming.

Edouard Blanc is a former professional rower and qualified sports and nutrition coach. Edouard holds a Federal Certificate of High Performance Coach Swiss Olympic.

Why Fresh Look?

We offer a flexible portfolio of 121 & Team based coaching solutions

We can bring immediate and measureable results on team performance

We have a strong international client base who will recommend our work

Our coaches experienced practitioners with recent commercial and leadership experience

Case study: Business Development and Client relationship workshop

• Company: Country division of a global corporate services company• Sector: Financial and Corporate services• Timing: 2011•Location: Geneva and Zug, Switzerland•Team size: 22

•Background• Broad product portfolio• Limited opportunity for client interaction• Communication dominated by phone and email.• Reactive approach to lead generation• Intermediaries often control the client relationship• Complex intermediary channel

•Objectives• To significantly increase the commercial awareness, skills and behaviours of the client facing teams. • To help the team build trusting and lasting relationships with their clients and intermediaries.•Find ways to develop commercial and growth opportunities from those relationships.

• Solution• Two, one day interactive workshops with pre-work and a mix of presentation, plenary, group and individual exercises and role play to ensure an experiential learning event. •Workshop topics included an introduction to the sales process, relationship selling, listening and questioning skills, understanding and working with different personality types, handling objections, account planning and targeting, networking and pitching, adding value, building rapport, up selling and cross selling.•All delegates provides with a learning manual and post event report to re-enforce the learning•Confidential report provided to the leadership team.

• Feedback • Strong engagement, honesty, energy, interaction and involvement from all delegates•Thought provoking, well planned, good flow, not rushed. Dynamic, content good and interesting. Diverse and interactive.•Today passed fast, timing was good, interaction with group and Tim and Tara. •Good variation in topics covered but all interlinking. Interactive and informative.

Contact Us

I hope this document has given you are flavour of how the team maybe able to help you and your organisation be more effective and profitable. Please feel free to pass this document to anyone who maybe interested in what we can do for them.

With thanks

Tim ,Tara,Jo and EdouardThe Fresh Look Team

Email : [email protected] Mobile: 00 44 7921742124Landline: 00 44 1332 691067