Findwise Enterprise Search and Findability survey 2014 - Findability Day 2014

©  Findwise  2014-­‐09-­‐11  

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ENTERPRISE SEARCH AND FINDABILITY SURVEY 2014"

Results presented at Findability Day, Copenhagen"

Download  the  report:  hTp://www.findwise.com/findabilitysurvey2014      

Respondents  

2012  

210  

2013  

141  

2014  

277  

46% of users are dissatisfied"Respondents  sta7ng  users  are  Dissa,sfied  or  Very  dissa,sfied  

with  exis7ng  search  applica7on(s)  

46%  

85%  state  that  improving  Findability  is  important      Most  important  drivers  behind  search-­‐driven  solu,ons:    

Findability matters"

Increased  knowledge  sharing                                                  77%  

Greater  re-­‐use  of  informa7on  and  knowledge                      73%  

Easier  finding  of  relevant  people  and  exper7se      66%  

Improved  employee  sa7sfac7on                          65%  

What are successful organisations doing?"

Success Factors"

User  Target  Groups  User  Feedback  Process  

Users  

Involving  Business  Stakeholders  Search  Analy7cs  

Aggrega7ng  Content  Sources  Tailored  Search  Experience  

Search-­‐as-­‐a-­‐Service  Architecture    

Taxonomy  Content  Lifecycle  Management  Process  

Metadata  Standard    

Technology   Informa,on  

Organisa,on  

Search  and  Findability  Strategy  Key  Performance  Indicators  

Business  

Search and Findability Strategy effects"Respondents  sta7ng  Easy  or  Very  easy  for  users  to  find  the  

informa7on  they  are  looking  for  

32%  

15%  

Strategy focus"

37%  

Increased involvement of stakeholders"

Search-as-a-Service"

Reduction of obstacles "Obstacles  for  finding  informa7on,  with  and  without  

Search-­‐as-­‐a-­‐Service  

Increasing strategy trend"Respondents  sta7ng  that  their  organisa7on  have  a  strategy  

for  search  (IT  and/or  business  focused)  

37%  

23%  19%  

©  Findwise  2014-­‐09-­‐11  

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