FINAL PROJECT

CHAPTER-I

INTRODUCTION

Travel agents have become a integral part of the world wide travel, Tourism and trasporation industry now a days , travel has become both increasingly important and complex in its variety of mods and choices.Travelers are faced with a myriad of alternativs as to transporation and other travel services .They must depend on travel agencies and others in the industry to guide them honestly and completently.

The main products of a travel agency are,

Trasporation Accommodations Package vacations

Airline tickets are the primary products line of most channels,

International airline booking Domestic airline booking Tour operators Business hotels Car rentals Vacation resorts

Travel agency is one of the most important organizations in the tourism private sector with plays a significant and crucial role in the entire process of developing and promoting tourism in the industry.

Travel agent or organizations where all travel products and services are assembled and co-ordinated for the smooth conduct of travel agency business.

OBJECTIVES OF THE STUDY

The main objective of the present study,are as follows:

To be familiar with the operations of the travel agency.

To learn about booking of air ticket. To be familiar with various drpartments in travel agency. To be familiar with documentation. To be familiar with the different type of package tours. To get knowledge of foreign currencies. To familiar with western money transfer.

METHODOLOGY OF THE STUDY

In the present study both primary datd and secondry have been made to evaluate the operations of the travel agency.The primary data consists of personal interview with the client,asking questions.The secondry data has been collected from various sources such as books,journals,reports,unpuplished records,websites,magazines,etc.

SCOPE OF THE STUDY

CHAPTERSIATION

The present study has been divided into seven chapters. First chapter deals with objectives the study,methodology,and chaptersiation.The second chapter includes the different international organizations such as IATA,ICAO,TAFI,TAAI,etc.The third chapter represents the profile of MADURA TRAVEL SERVICE(P) LTD.The fourth chapter consists of functions of various departments visa, international department,package,etc.The fifth chapter deals with the western union money transfer.The sixth chapter deals with the findings and suggestion.The seventh chapter deals with conclusion.

CONCLUSION

In this chapter,we have discussed about objectives,methodology,significance,chaptersiation and so on.

CHAPTER-II

TRAVEL ORGANISATIONS

INTRODUCTIONIt goes without saying that travel has had a fascination for man from the earliest times. No wonder it is an

ancient phenomenon. The some procedures as we witness in travel today we to be found in olden days. During these

days no travel formalities exicited. Travel is not only for pleasure. The travel of past was a merchant,scholar,pilgrim

etc….

TRAVEL ORGANISATIONS

The world bodies or the international organizations provide a platform where ideas are exchanged and problems of mutual interest discussed. For any industry to develop,an organizations is an essential prerquisite as it plays a vital role in its proper planning,development and growth. An organizations consists of individuals whose primary role is the achievements of the objectives for which it has been set up.

Tourism is a global industry. The growth and development of tourism industry witness great strides in the world. It extends world wide. To develop such industry association of an organizations is very essential. This association can be at various levels like national and international. The role of international tourism organizations in strengthening tourism by way combined efforts is,therefore,of vital importance.

There are numerous international organizations existing today. Some of these organizations develop and promote tourism at the international level to region. There are other international organizations which do not concern themselves specifically with tourism but with fields,indirectly connectly with tourism like airlines,travel agents and the hoteliers.

INTERNATIONAL AIR TRANSPORT ASSOCIATION – IATA

INTRODUCTION

As a result of rapid expansion in the network of international airlines in the year following 2nd world war,

many countries felt a need for worldwide regulation of air traffic and craft equipment. Consequently, President

Franklin D. Roosevelt of USA at Chicago called an international convention from November 1 to December 7,

1944. The convention constituted 2 permanent bodies namely International Air Transport Association (IATA) and

International Civil Aviation Organization (ICAO). Both these organizations are the leading international agencies

looking after various aspects of world aviation industry including various problems and their solutions in the civil air

transport.

But before reaching this position that it now occupies in the field of aviation, IATA passed through several

stages in parallel with the spectacular development of commercial aviation. It’s modest beginning date back to 1919.

Its predecessor International Air Traffic Association was found in that year. The association was founded by a group

of airlines of Western European Operators. Right from the beginning they recognized the need to co-operate in

setting up a network where everything needed to be rationalized.

In November 1944, World War II hostilities where taking a final turn, 54 states met in Chicago to lay the

first foundation of the new system that would soon be greatly needed by civil aviation. This conference led to the

creation of ICAO, the international body set up by government to establish universal norms for the technical

regulation of civil aviation. Indirectly this conference was also responsible for the foundation of the IATA, a non-

government body officially set up in Havana in April 1945, with 57 member-airlines from 31 countries, carried on

the task assumed by the former IATA. In 1999, IATA had more than 260 member-airlines.

IATA work becomes increasingly diversified, specialized extensive with the development of aeronautical

technology and the expansion of the airline network. With the arrival of jet towards the end of the fifties, a whole

series of new measures concerning technical matter, fares, procedures and organization was needed to replace

regulation that no longer corresponded to the new condition in the industry or to the growing potential of its market.

IATA is a global organization for the virtually all the international carriers. The principal function of IATA

is to simplify and speed the movement of persons and goods from any point on the world air network to any other

point by a combination of routes. This is accomplished by a single ticket purchased at a single price in one single

currency. The ticket is valid everywhere for the same amount and quality of service. The same principle applies to

the movement of freight and mail.

THREE FOLD TASK

Under the provision of its constitution IATA must carry out three-fold task:

Encourage the development of reliable, regular and economical air transport for the benefit of the people of

the world foster air commerce and study the problems involved.

Provide the means of collaboration among the air transport enterprises involved directly or indirectly in

international air transport service

Co-operate with the ICAO and other international bodies

SERVICES

Global planning of international time tables

The standardization of the inter company communication and reservation system

The international co-ordination of telecommunication network and computer system

The single formula for tickets and airway bills

Training of travel and freight agents

To regulate legal question of general concern, to develop security measures

To examine and solve the problem arises by tourism and the flow of passenger and goods in the airport and

to establish procedures and technical norms.

ORGANISATION

IATA is a non-government organization. There are three IATA traffics

1. Western hemisphere

2. Europe, Africa and the Middle East

3. Asia and Australia

The traffic conferences are numbered in numerical order. Each TC covers number of countries. IATA TC is

an important adjunct to government. The rules, which IATA formulates, must be approved by Government involved.

IATA TC comes in after government has decided bilaterally upon the exchange of rights and after each government

decides individually what air carriers are going to serve their area.

MEMBERS

In order to eligible for the membership of IATA and the conference, an airline must hold a certificate for

scheduled air carriage from a government eligible for membership of the ICAO. There are 2 types of membership in

IATA. They are:

Active Member: Airline engage directly in international operation

Associate Member: Airlines engaged in domestic operation

RESOLUTION

Resolution of traffic conference of IATA is standardizing the tickets but also waybills, baggage check and

other documents. This resolution co-ordinate and unify handling and accounting procedures, to permit rapid interline

booking and connection. Resolution maintains a staple pattern of internal fare and rate of over 100 member airlines

all over the world. Standardization of fare is the most significant part of IATA’s work. This has resulted in

permitting the linking of the routes of many individual international airlines into a single public service system for

all nations of the world. In order to carry out so many functions, IATA has a staff of over 450 people through out the

world and operates with funds provided in the form of annual dues paid by the members.

INTERNATIONAL CIVIL AVIATION ORGANISATION - ICAO

The convention providing for the establishment of the international civil aviation organization was drawn

up the international civil aviation conference held in Chicago from 1st Nov to 7th Dec 1944. A provisional

international civil aviation organization (PICAO) functioned from 6 th June 1945 until the formal establishment of

ICAO. The ICAO was formally established on 4 th April 1947 as a specialized agency of United Nation. ICAO has

membership of over 130 government joined for the common purpose of promoting civil aviation on a global scale.

The head quarter is located in Montreal, Canada. The organization has its regional office in Mexico City, Lima,

Paris, Dakar, Cairo and Bangkok.

OBJECTIVE

The main objectives of the organization are to develop the principles and techniques of International Air

Navigation and to foster the planning and development of international air transport with a view to

Ensure the safe and orderly growth of international civil aviation through out the world.

Encourage the art of aircraft design and cooperation of peaceful purpose.

Encourage the development of airways, airports and navigation facilities for international civil aviation

Meets the need of the people of the world for safety, regular, efficient, economic air transport.

Prevent economic waste caused by unreasonable competition.

Ensure that the rights of contracting countries are fully respected and that every contracting country has a

fair opportunity to operate international airlines.

Avoid discrimination between contracting countries.

Promote safety of flight in international air navigation.

Promote generally the development of all aspects of international civil aeronautics.

ORGANISATION

ASSEMBLY

The principal organ of ICAO is an Assembly. Assembly consists of all members of the organization and is

the sovereign body of ICAO. It meets every 3 years and review in detail the work of the organization. It set the

policy for next 3 years.

COUNCIL

The organization has a council which is comprised of 30 states and is elected by the assembly for a period of 3

years. While electing the state, the assembly gives adequate representation to

Member state of major importance in air transport

Those member states not otherwise include which makes the largest contribution to the provision of

facilities for the international civil air navigation.

Those member states not otherwise included and whose election will ensure that all major geographical

areas of the world are represented.

As a governing body, the council gives continuous direction to the work of the organization. The main subsidiary

bodies are

The air navigation commission composed of 12 members elected by the council.

Air transport committee, open to council member

Legal committee, on which all members of the council since it became a member of ICAO. The close look

at the range of activities and objectives of both IATA and ICAO indicates that play a key role in the growth

and development of International Air Transport.

TRAVEL AGENTS ASSOCIATION OF INDIA

Travel Agents Association of India (TAAI) was formed towards the end of the year 1951 by a group of

twelve leading Travel agents, who felt that the time had come to create an Association to regulate the Travel

industry in India. The primary purpose was to protect the interests of those engaged in the industry, to promote its

orderly growth and development and to safeguard the rights of the traveling public.

TAAI represents all that is professional, ethical and dynamic in our nation's Travel related activity and has

been recognized as the voice of the Travel and Tourism industry in India. With a membership data base of over 2400

Active; Allied and Associate members comprising of IATA accredited Travel Agencies; Airlines & General Sales

Agencies; Hotels and Tour operators; TAAI is the largest Travel Association of India.

TRAVEL AGENTS FEDERATION OF INDIA

The Travel Agents Federation of India (TAFI) is a dynamic organization formed in 1986 to regulate the

travel industry in India in accordance with sound business principles and ethics. Today the Federation's membership

has swelled steadily from the original 8 to 1400 Active (IATA Accredited Travel Agents and Tour Operators),

Associate (Branch Offices of IATA Travel Agents and Tour Operators), Allied (all other suppliers of travel related

services including Airlines and their GSAs, Hoteliers, Car & Coach Rental companies, Tour Operators, Cruise Lines

& their Representatives, Govt. Tourism Boards and Representatives) and Affiliate (Travel Service Intermediaries –

Non IATA) members from all over India.

TAFI represents a very large segment of Travel Agents and Tour Operators in the country and is a proud

member of two well known International organizations namely, UFTAA (United Federation of Travel Agents

Associations) and WTAAA (World Travel Agents Associations Alliance) representing Travel Agents the world

over. TAFI has also signed an Agreement with FHRAI (Federation of Hoteliers and Restaurant Association of India)

for the benefit of its members. TAFI is a professional body of Travel Agents coordinating different segments of the

travel trade and it is a non political, non commercial and not-for-profit body.

AIMS AND OBJECTIVES

To protect the interests of those engaged in the industry, to promote its orderly growth and development, to

safeguard the travelling public from exploitation by unscrupulous and unreliable so-called Travel Agents.

To safeguard the interests of the travelling public and maintains high ethical standards within the travel

trade through better communications and awareness about regulations.

To augment the development of the travel industry in India by consistent improvement in the standard of

service and inculcate professionalism.

To spread greater awareness and updated information on travel to efficiently cater to the needs of the

travellers from within India and overseas.

To promote mutual cooperation among members of TAFI and thereby ensure healthy growth of the Travel

Industry.

To represent the travel agents trade before official bodies of Government, Airline bodies and other

appropriate forums.

To promote such schemes which would benefit the members of TAFI as well as provide mutually

beneficial alternatives to the airline industry for better growth of travel?

To safeguard the interest of the Travel Agents vis-à-vis service providers such as airlines, several

consulates, and several Government authorities.

To ensure compliance of Rules, Regulations and Guidelines sent by the Consulates, Government

Authorities, Airlines etc.

ACTIVITIES

Fostering fraternity among its members through regular fellowships.

Helping in developing better understanding among the different segments of travel industry and bringing

them into its fold by offering memberships under different categories.

Gathering useful information on travel and disseminating them to its members for their guidance.

Maintaining close contact with world bodies and representing matters affecting the travel industry of the

country.

Educating and equipping the members to meet the challenges of tomorrow through regular meetings,

seminars and conventions

Representing APJC (Agency Programme Joint Council) and working closely with the Council of Airlines.

Getting recognized by the Monitoring Panels by the Government of India.

Working in tandem with several organizations like FICCI, CII etc for the benefit of industrial development

of India.

WORLD TRAVEL & TOURISM COUNCIL

INTRODUCTION

The World Travel & Tourism Council (WTTC) is a global business leaders’ forum, the Members are Chief Executives of the world’s foremost Travel & Tourism private sector organizations with a common vision to promote the proven potential of the industry to create wealth, jobs and prosperity across all sectors of society and the global economy.

The World Travel & Tourism Council, India Initiative (WTTCII) was launched in February 2000 to raise awareness of the crucial role that travel and tourism plays in the development and growth of the economy in India.

WTTCII invited key players of the industry to speak with a single voice to take Tourism forward. Under the patronage of Mr PRS Oberoi, Mr Krishna Kumar, Mr Lalit Suri, and with the active support of industry leaders, WTTCII in February 2000 identified priorities in a Manifesto.

In furtherance of this objective WTTCII authored a Status Paper - India, The Tourism Imperative in August 2001. This Paper was designed to analyze the status of tourism in India along with other indicators like India’s global share of tourism, competitors and also identified the roadblocks inhibiting growth.

Mission

The potential of the travel and tourism sector can be fully realized only if a supportive regulatory framework is in place. No single aspect of travel and tourism can succeed without increasing co-operation between the Government and the private sector.

Such co-operative endeavors, within a supportive regulatory framework, are vital to the development of a sustainable travel and tourism industry. WTTCII aims to advance this endeavor and to work together with private and public organizations to achieve these objectives.

The Vision

Our vision of Travel and Tourism is that of partnership between all stakeholders delivering consistent results that match the needs of our economy, our governments – both state and central and local communities with those of business based on:

Recognizing Travel and Tourism as a top priority; Balancing economic goals with people, culture and the environment; A shared pursuit of long-term growth and prosperity; Since its launch in 2000, The World Travel & Tourism Council, India Initiative (WTTCII) with the active

support of industry leaders, had identified priorities in a Manifesto. The Status Paper - India, The Tourism Imperative authored by WTTCII in August 2001 was presented to all the stakeholder of the industry and many issues raised were taken cognizance of. The liberalization process in India, the growth of the economy and public policy changes have resolved a number of issues. The steady growth of tourism in India has been due to a number of policy initiatives taken by the various Ministries of Government of India. Some of these are:

Civil Aviation -

Open skies Up gradation and new airports Liberal Charter policy Augmentation of seat capacity International airline operations Technology applications (internet) Budget airlines Strengthening of National carrier etc.

Infrastructure –

Highways & Roads Railways, Tourist Trains Destination development Urban infrastructure Metro systems Retail spaces Surface transportation Cruise terminals Telecommunications.

Policy Framework - Govt of India enunciated a Tourism Policy in 2002. Many states have Tourism Policy statements

Budget Allocation – Constantly increased since the Tenth Plan 2002-03. The tourism sector has been recognized for its economic benefits and increased budgets have supported infrastructure development and market promotion efforts.

Travel Journalism – Advertising of destinations. Books on travel, culture, cuisine, craft raises attraction of India and creates awareness of destination

Evolution, application and use of technology at all levels A brand identity for India Tourism established with an aggressive marketing campaign. The Incredible

India campaign by the Ministry of Tourism has had great success. Festivals, performing arts, traditional crafts have been projected to showcase India.

State Governments have realized the potential of tourism and have increased budgets for marketing and projects.

Inbound Tourism has crossed the 5 million mark. Domestic tourism caters to more than 500 million tourists.

Niche Tourism products like Adventure, Medical, Ecotourism, Rural tourism have generated interest globally.

Yet there are issues that still have to be resolved and need immediate attention from all the stakeholders of the industry. Travel and Tourism is one of the world’s fastest growing economic sectors, generating quality jobs and substantial wealth for economies around the world.

CONCLUSIONIn this chapter,we have discussed about various international organisations.

CHAPTER – III

PROFILE OF MADURA TRAVEL SERVICE (P) LIMITED, CHENNAI

INTRODUCTION

Madura travel and services was established in 17.01.1986. It is one of the IATA approved agency in

Chennai, located in the central part of the city. Therefore, the most of the customers are getting the services of the

agency very easily.

This agency was provided all types of services such as international ticketing, domestics ticketing, hotel

reservation, documentation procedures, cancellation and arranging car rental. This is a full fledged agency, with

computers and network connections, CRS facilities, telephone, telex, fax and credit card machine.

Madura Travel Service (P) Ltd. is the first travel agency to introduce the travel and tour service on all 365

days and 24 hours. All Domestic & International Air Tickets available across the country will be done by using

Instant Computerized Reservations.

Madura travel service (P) Ltd has arranged more than two hundred and fifty five cultural programmes

involving more than thousand artists in most of the countries in the World and now the agency is well-known

throughout the world.

Today has a turn over of Rs. 20 crores and more. More over today Balan is running his business at his own

building, which is just opposite to Egmore railway station. Today his company is called Madura Travel Service (P)

Limited. It has been accredited by the highest body of travel industries International Air Transport Association

IATA.  It has got recognition of The India’s foremost body of Travel Agents Association of India TAAI.

It has TAFI, IAAI,  IATO, SIHRA, FHRAI, Indian Railway, IRCTC, India Tourism   & got tourism

departments recognition like Government of India Tourism, and recognitions in states like Gujarat, Kerala,

Rajasthan, Uttar Pradesh , Madhya Pradesh, Karnataka, Andhra Pradesh, Punjab, Goa, Jammu & Kashmir , Delhi,

Orissa, Bihar, Himachal Pradesh, Megalaya and Tripura, Andaman and Tamil Nadu.. Another salient feature to be

noted here is the Reserve Bank had recognized as one of its foreign exchangers in India.

It been recognized as one of its money change centers by the Western Union Money Transfer. It should be

noted here that the money sent through Western it would reach the beneficiary within seven minutes of the original

booking. All International & domestic   air Tickets are available across the counter. Balan had also fully

computerized his office to enable his customers to get an instant and quality service.

He has been appointed as a member of Tourism Advisory Committee  by the Tamil Nadu Government. It is

a great honor for his experience. In the year 1992 He had arranged a Gala Music Festival by bringing in all most all

the Tamil Film music artists together and presented the video cassette to the then President R. Venkataraman  who

officially released the same.  It is kept as a treasure in the Tamil homes worldwide.

From 1987 to 2007 by bringing together thousands of artists, Balan had conducted more than 200 cultural

programmes in 25 countries and more. Balan’s this activity had been recorded as an achievement in the Limca

Record of Books. Limca Record of Book’s is registering records like this by any Indian. This had fetched a great

name for Balan and undoubtedly a great name for both Tamil language and the state of Tamil Nadu.

The Government of Tamil Nadu had conferred Balan with the “Kalaimamani” award and the citation was

given to Balan by the then Tamil Nadu Governor Ms. Fathima Beevi. The then Tamil Nadu Chief Minister

M.Karunanidhi presented the shawl and gave him the “Thanga Pathakam” (Gold Award).

Balan had also established an Institute by the name “Madura Institute”. This Institute gives training related

with all information regarding Air Travel. In this Institute, training is given free of cost for those persons who are

physically challenged. Those physically challenged persons were also given immediate jobs as soon as they finished

their training.  It has the credit of training a physically challenged to get his IATA qualification & employed him as

Assistant .Manager.

PROFILE OF MADURA TRAVEL SERVICE (P) LIMITED

1. Name of the travel agency : MADURA TRAVEL SERVICE (P) LIMITED

2. Types of the travel agency : Proprietorship

3. Proprietor : Sole Proprietor

4. Address : Impala complex, 11-3 Gandhi Irwin Road,

Opposite Egmore Railway Station,

Chennai - 600 008.

Tamil Nadu, India

5. Phone no : 91-44-28192002, 28193858,

6. E-mail Id : [email protected]

7. Website address : www.maduratravel.com

8. Location : Chennai

9. Working days : 365 days

10. Working hours : 24hours

11. Fax : 28191813

12. Travel Trade Association : IATA

13. Software used for Air Ticketing : Galileo

PROFILE OF CHENNAI

Chennai previously known as Madras is one of the four metropolises of India located on the Coromandel

Coast of the Bay of Bengal. The capital of Tamil Nadu, it is the largest city of southern India. The city derives its

name from the small fishing village of Chennai where the British East India Company had established a fort and

trading post. Over the years, the city has retained its traditional Tamil Hindu culture and effectively blended with the

foreign influence.

Chennai is a major trade center, being well linked by road, rail and air to important cities besides being a

sea port. Compared to the other major metros of India, it is far less congested and polluted.

Chennai is an industrial hub of South India and also an important destination for higher education. The

important institutions include Indian Institute of Technology (IIT) Madras, Madras University, Anna University,

Presidency College, and Loyola College. It also provides ample opportunities in cultural development, sports,

entertainment, travel and tourism.

Chennai is a journey into timeless India, a kaleidoscope of moods rich in the treasures of history, from

temples and shrines to forts and palaces; the landscape of the past lives easily with the present.

FACTS AND FIGURES

State : Tamil Nadu

Area : 174 sq. km

Language : Tamil, English, Hindi, Urdu, Malayalam

Latitude : 13.09° N

Longitude : 80.27° E

Altitude : 6 m from sea level

Mean Temperature : 37 °C Summer, 24 °C Winter

Average Rainfall : 1,272 mm

Climate : Tropical

Total Population : 6.9 million (2005)

Population Density : 5,847/km² (4th)

Literacy Rate : 80.14%

Sex Ratio : 957 females (per 1000 males)

Official Language : Tamil

STD Code : +91- 44

Postal Code : 600xxx

Vehicle Code : TN-01 to TN-22

Religion : Hindu, Muslim, Christian

HOW TO GO THERE

BY AIR

Chennai has two airports - the Anna International Airport and Kamaraj Domestic Terminal both located at

Meenambakkom about 20 kms from the city centre. Most of the international airlines operate their flights to and

from Chennai,

BY RAIL

Chennai has a well maintained railway network which connects the city to all major parts of the country.

There are two major railway stations – the Chennai Central and the Egmore station. Chennai Central connects the

city to all major cities and towns of India while Egmore connects places within Tamil Nadu.

BY ROAD

Chennai has well maintained roads and national highways. Intercity buses operate from Chennai Mofussil

Bus Terminus which is the largest bus terminus in South Asia. Cars can be rented from private cab operators.

SEA TRANSPORT

The sea route from Chennai to Port Blair in Andaman and Nicobar Islands is an important one. Cruise

liners and passenger ships operate from the Chennai port and are frequently used by the tourists.

MADURA TRAVEL SERVICE ORGANISATION CHART

MANAGING DIRECTOR

MARKETING MANAGER

GENERAL MANAGER

ACCOUNTS DEPARTMENT

SALES

RESEARCH AND PLANING

PUPLIC

RESERVATION

INTERNATIONAL MANAGER

DOMESTIC MANAGER

FOREIGN EXCHANGE

WESTERN UNION MONEY TRANSFER

DOMESTIC AIRLINE BOOKING

PASSPORT AND VISA SECTON

INTERNATIONAL AIRLINE BOOKING

MISCELLANEOUS

HOTEL RESERVATIONS

CAR RENTALS CARGO SERVICE TRAVEL INSURANCE

TRAVEL INFORMATION

SERVICES

Nowadays the travel agencies offer a wide variety of services, such as:

Arranging basic transportation that is air, steamship, cruises, rail, bus, car rentals, and other related

services.

Preparing individual itineraries, personally escorted and group tourism.

Arranging for hotel, motel resorts or supplementary accommodations.

Using professional knowledge and experience to interpreting train schedules, airlines tariff and hotel rates.

Handling and advising on the many details of modern travel including baggage rules, insurance, language,

study materials, travellers’ cheques, auto garaging, foreign currency exchange, documentary requirements

(passport and visa) and health regulations (immunization).

The travel agency business is one of the important branches of tourism. The function of travel agent consists of

advising travellers and booking on their behalf transports and accommodation, services etc. Now-a-days, due to the

expansion of tourism, the travel gents play an important part than merely acting as a go between consultant or an

advisor. The main agent acts as distributor (retailer). He relieves the hoteliers, transport companies and other

manufacturers of travel services from the need of opening sales branches over wide areas, it has been estimated that

90 per cent of tourists use travel agents for the purchase of transport tickets and take assistance in making their

travel arrangements.

TOURS

DOMESTIC PACKAGE

INTERNATIONAL PACKAGE

TOUR MANAGER

MEDI TOURSINCLUSIVE TOURS

ACTIVITIES OF THE TRAVEL AGENCY

The travel agency carries out the activities, first of all they play as a middleman, it charges a commission

on individual services supplied by a hotel, a transport company, an airline ticket, as sold to the client by the travel

agency. In this case, the agency acts as a third party between the consumer and the producer that is between the

tourists and the tourist enterprise (hotel, transport, company etc)

As a organizer, the travel agency organizes on its own initiation and at its own risk tours for its customers,

he chooses the means of transport, the hotel, the excursions and the entertainment, and plans

the entire program according to the fixed schedule for a specific duration. A travel agency is a service organization

that caters to the complete requirements of tourists such as advice on travel, places to be visited, information on

facilities available, and the reservations for the travel, as well as hotel accommodation, sight-seeing arrangements,

transportation and guides.

APPROVAL AND RECOGNITION FOR THE TRAVEL AGENCY

To receive approval, the agency must be open for business and activity selling airline tickets, while waiting

for approval; it can obtain tickets from the airlines on a cash basis. When the appointment has been received, the

agency can apply to receive commissions retroactively. To open officially, a travel agency must be appointed, or

approved by industry conferences. The main conferences are IATA, TAAI, and GSA.

MEMBER APPROVAL

Madura Travel Service Private Limited, Chennai has been approved by various international organizations

and Indian travel and hotel associations are as follows:

The Travel Agents Association of India -TAAI

International Air Transport Association-IATA

The Travel Agents Federation of India -TAFI

IATA Agents Association of India -IAAI

Air India

South India Hotels & Restaurants   Association - SIHRA

Federation of Hotels & Restaurants Associations of India- FH&RAI

Indian Association of Tour Operators - IATO

Himachal Pradesh Tourism Development Corporation Ltd -HPTDC

J & K Tourism Development Corporation - JKTDC

Andaman & Nicobar Islands Integrated Industrial Development Corporation- ANIIDCO

Andhra Pradesh Tourism Development Corporation - APTDC

Full Fledged Money Changer - FFMC

Department of Tourism Government of India - DTGI

Tourism Corporation of Gujarat Ltd - GUJARAT

Indian Railway - RAIL

Indian Railway Catering & Tourism Corporation Ltd - IRCTC

Indian Tourism Development Corporation - ITDC

Karnataka State Tourism Development Corporation - KSTDC

Madhya Pradesh State Tourism Development Corporation - MPTDC

Meghalaya Tourism Development Corporation - MTDC

Punjab Tourism Development Corporation - PTDC

Tamil Nadu Tourism Development Corporation - TTDC

Directorate of Information Cultural Affairs & Tourism Govt. of Tripura - ICAT

CHAPTER –IV

MAJOR DEPARTMENTS AND ITS FUNCTIONS

INTRODUCTION

ORGANISATION CHART

PROPREITOR

MANAGER2 MANAGER3 MANAGER4MANAGER1

TICKET BOOKING ACCOUTS DEPARTMENT

TOURS DEPARTMENT

MISCELLANEOUS SERVICE

WESTERN MONEY TRANSFER

FOREIGN EXCHANGE

DOCUMENTATION

MARKETING DEPARTMENT

TICKETING DEPARTMENT

Important function of the travel agency is selling tickets to clients using different modes of transport like

air, rail and sea. They should know the schedule of various modes of transport. The travel agency should be

conversant with the time schedule of airways, railways and steam ships. All air and rail tickets as well as hotel

rooms should be reserved before offer. Reservations should also be confirmed. Linked with the function of ticketing

and reservation of accommodation in a hotel is the settlement of the accounts of the clients.

In the Madura travel service they offer both Domestic and international tickets:

They use the computer reservation system for both Domestic and international ticketing by GALILEO vista

software.

GALILEO

Galileo is a computer reservations system (CRS) owned by Travelport. As of 2002, it had a 26.4% of worldwide CRS airline bookings.[1]

In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms. The Galileo system was moved from Denver, Colorado, to the Worldspan datacenter in Atlanta, Georgia, on September 28, 2008, following the 2007 merger of Travelport and Worldspan (although they now share the same datacenter, they continue to be run as separate systems). Galileo is subject to the Capps II and its successor Secure Flight program for the selection of passengers with a risk profile.

Galileo, a Travelport platform, is one of the world’s largest providers of travel content and a technology leader serving travel companies worldwide. Its global distribution services and commitment to partnership reduce operating costs whilst increasing efficiency and revenues for travel agencies, corporations and travel suppliers.

Galileo provides global distribution system (GDS) services for the travel industry through its computerised reservations systems, leading-edge products and innovative, Internet-based solutions. Galileo is a value-added aggregator of travel inventory, dedicated to supporting its customers and, through them, expanding choices for travellers worldwide. 

Galileo is a member of IATA, OTA and SITA.

History

Galileo was founded in 1971 by United Airlines under the name Apollo Reservation System. During the 1980s and early 1990s, a significant proportion of airline tickets were sold by travel agents. Flights by the airline owning the reservation system had preferential display on the computer screen. Due to the high market penetration of the Sabre and Apollo systems, owned by American Airlines and United Airlines, respectively, Worldspan and Galileo were created in an attempt to gain market share in the computer reservation system market and, by inference, the commercial airline market. In response and to

prevent possible government intervention, United Airlines started computer reservation systems and sought minority partners. Galileo International was the product of this reaction.

The Apollo reservation system is still used by United Airlines and Galileo International (now part of Travelport GDS) travel agency customers in the United States, Canada, Mexico, and Japan.

Galileo UK was originally created from Travicom which was the world's first multi-access reservations system using the technology developed by Videcom. Travicom was a company launched by Videcom, British Airways, British Caledonian and CCL in 1976 which in 1988 became Galileo UK.

Recent Updates by the Company

Travel Agents now also book Amtrak Rail on the system and issue the tickets directly. Southwest Airlines has entered into a marketing agreement with Apollo/Galileo and travel agents

are now able to book reservations directly on Southwest. The development team at Travelport has developed an online search tool called ASK Travelport

where registered users can go and find out the answers to their frequently asked questions and queries.

After the take over of Worldspan by Travelport, now both the entities are jointly called as Travelport GDS.

In India, the distribution of both the GDS vests with InterGlobe. Recently Travelport and Amadeus held talks for a possible merger which would lead to the

biggest GDS in the world

GALILEO FUNCTIONS

Galileo 360 Fares This comprehensive database allows users to access more than two million published and private airfares, as well as agency-filed private fares. Galileo Agency Private Fares is a Web-based private fares management and distribution solution.

Galileo Airline Private Fares Airline Private Fares allows airlines to file private fares for Galileo customers via the use of the ATPCO rule categories.

Galileo CarMaster CarMaster provides global access to most major car rental companies’ inventory via Galileo Desktop 2.0. 

Galileo Desktop Galileo Desktop is a sophisticated global reservation, business management and productivity system.

Galileo Developer Tools

Galileo Developer Tools provide a professional service comprised of Galileo Web Services and XML API Desktop.

Galileo Groups  Galileo Groups distributes group and/or block space, allowing airlines to create and control inventory available only to select travel agencies.

Galileo RailMaster The Galileo RailMaster product family provides travel agencies and corporations with online access to many of Europe’s major railway operators.

Galileo RoomMaster Galileo RoomMaster is a leading hotel shopping and booking solution providing Galileo users with real-time access to hotel properties worldwide.

Galileo Vacations The Web-based Galileo Vacations gives Galileo Canadian travel agents complete product functionality from a single screen.

Low Cost Carrier Participation

Booking low cost carriers via the Galileo GDS is four times faster than carrying out the same transaction through an airline’s own website.

Travelport Agencia The first and only integrated web-based shopping and booking application that allows travel agents to take full advantage of the flexibility of Canada’s largest airline via a GDS.

DOMESTIC AIR TICKETING

Domestic air ticketing in Madura travels deals with Indian airlines, Air India, the computer reservation

system used in domestic and international ticketing by Galileo vista software issuing the airlines like

Jet airways -9W

Indian airlines –IC

Jet lite -S2

Kingfisher -IT

Air Indian express -IX

Jet -I4

British airways -BA

Gulf air -GF

Emirates -EK

Delta -DL

Air france -AF

Tiger airways -TR

The counter staffs in Madura travels attend to walk in customers and attend telephone calls. When a client

want to make a booking the following details are entered in a booking memo

Name of the passenger

Sector of travel

Date & time

Specific airlines

Class of travel

Mode of payment

Address and phone number of the passenger

The air line ticket consists of the following information’s:

The flight number

Class of service

Date of departure

The originating point

The destination

The desire number of seats

The passenger family name and first initial residence and/or office telephone number.

Time as given by which the passenger must secure the confirmed ticket or else suffer loss of the

reservation.

Travel agents name and name of individual handling itinerary.

FORM OF ITINERARY FOR A DOMESTIC TICKET:

ITINERARY

FROM TO FLIGHT STOPS DEPARTURE ARRIVAL

MAA DEL DN-747 0

SUN-01Jan 2011

17:15

SUN-O2Jan2011

19:10

This is an itinerary form for a domestic ticket issued in a web booking in Madura Travel Service (P) Ltd

travel agency. These are the information collected by staffs to the customers on domestic air tickets for the onward

or one way journey.

INTERNATIONAL AIR TICKETING

International air ticketing in Madura travel comprises of international air ticketing and documentation.

Here largest contributor to the revenue of the agent is well equipped with computer reservation system through

Galileo through which all fight schedules can be accessed and tickets booked.

The counter staffs attend phone calls or client walk in a provide consultancy services and take down the

booking as per requirements. Requests for passport and visas are also noted down.

Name of passenger

Day & date of travel

Carrier & flight number

Sector of travel

Required class of travel

Whether the booking is for holding ticket or a fresh tickets

Ticket number, if booking is for holding tickets

Contact number and address

Clients account head if by credit

Tickets are issued only after confirming that the passenger has not tentative plans, as a billing settlement

plan is operational Madura travels receives neutral tickets on which they imprint the name and the airline code

number of the carrier concerned at the time of issuing the ticket.

DOCUMENTATION SECTION

To travel abroad must require number of documents and formalities. This section is conversant with all the

formalities involved in and documents required for all types of foreign travel. Any person wanting to go abroad shall

have to come into contact with the documentation section of the travel agency. The agent will ask him the reason for

travel.

The formalities and documents needed for travel abroad differ according to the purpose of visit. There are

various reasons for travelling abroad – for higher education, business, medical treatment, immigration, etc.

PASSPORT

Passport is a document issued by a government entitling a citizen to travel abroad. The passport sets forth

the identity and nationality of the travelers and authorizes him or her to enter in to a foreign country. Each and

every person traveling abroad must have his or her passport. Bonjour Bonheur Forex Spot Private Limited also

deals with the application of passport and requires the following details for issue of an Indian passport.

TYPES OF PASSPORT

ORDINARY PASSPORT

Ordinary passports are the normal passports issued to most citizens and have no special connotations. The

Ordinary passport will be Navy Blue in colour.

OFFICIAL PASSPORT

Official of Service passports are issued to employees (or “Technical and Administrative Staff Members”)

of a government traveling for work related reasons that either do not qualify as diplomats or are not entitled to

diplomatic status under the Vienna Convention. Official passport will be White in color.

DIPLOMATIC PASSPORT

Diplomatic passports are issued to diplomats and diplomatic representatives and other state employees

according to the rules of a particular country. Having a diplomatic passport does not necessarily accord the bearer

diplomatic immunity. Some countries’ visa requirements may have different requirements for diplomatic and non-

diplomatic passports. Diplomatic passport will be Maroon in color.

BUSINESS PASSPORTS

Business passports are passports with extra pages issued to frequent travelers.

SPECIAL PASSPORTS

Special passports are issued to high-ranking state officers and their dependents as a means of officially

guaranteeing their exemption from visa requirements.

EMERGENCY OR TEMPORARY PASSPORTS

Emergency of temporary passports are issued to persons whose original passport has been lost or stolen and

who need to urgently travel.

ALIEN’S PASSPORTS

Alien’s passports are documents issued by some countries to non-citizen residents.

LAISSEZ-PASSER

Laissez-passer is documents issued by organizations such as the United Nations for their officials.

FAMILY PASSPORTS

Family passports are passports that are issued to family units – parent(s) and child (ren).

VISA (VISITOR IMMIGRATION SECURITY ACT)

This section keeps all the information’s for the formalities involved for obtaining visa for the passengers.

Madura Travel service private limited provides applications for Indians going abroad. Besides passports, a person

will require a visa to enter some or other countries.

A visa is an endorsement placed in a passport or on a separate document consular representative another

officials of the country to be visited. The endorsement indicates that the traveler is authorized to enter the country.

The visa officer is responsible to ensure that the required visas are properly obtained and endorsed on the

customer passport and that all monies taken for processing the required visas for is properly accounted for.

TYPES OF VISAS

TRANSIT VISA

Valid for taking next connecting flight en route. The visas are for maximum two entries. Confirmed

tickets for the journey are to be produced.

TOURIST VISA (T)

Valid for sight-seeing / holiday (non-extendable), change of purpose not allowed.

STUDENT VISA (S)

A letter from a recognized education in India confirming admission of the applicant, duration of course and

evidence of financial arrangements made for maintenance in India.

BUSINESS VISA (B)

For Business, Trade, Project, Scheme, Conference, Symposium etc. A letter from the applicant’s

company / organization indicating the nature of applicant’s business, probable duration of stay, the places and firms

in India he / she intends to visit. In case long-term visa is required, evidence of business in India may also be

submitted.

EMPLOYMENT VISA (E)

Copy of employment / engagement contract of foreign nationals by the Indian Company with proof of its

registration under relevant provisions of the Government of India Rules. The processing time is from 8-10 weeks.

LONG TERM VISA

For stay up to 5 year – This visa is granted to persons of Indian origin for the purpose of regular visits to

India, holiday, permanent settlement, studies or to set up any business. Long term visa holders are required to

comply with the regulations regarding Registration at Foreigners Regional Registration Offices at Delhi, Mumbai,

Calcutta and Chennai and District Superintendent of Police at all other districts, Income Tax Clearance, AIDS Test

etc. All those intending to stay in Indian for more than 180 days at a time are required to register themselves with

FRRO or at the Office of the District Superintendent of Police / Deputy Commissioner of Police.

CONFERENCE VISA (C)

For attending Conferences in India. A letter of invitation from the organizers of the Conference and

approval, if any, obtained by the organizers from the Government of India for holding the Conference to be attached.

For participation in certain conferences, reference/approval of authorities in India may be essential and would,

therefore, require a longer processing time.

RESEARCH VISA (R)

A copy of Government of India’s approval for research project to be attached.

MEDICAL VISAS

Applicants going for medical treatment in India are granted visas on the production of a letter from the

recognized hospital from Indian and proof of financial status of the patient. Visas are also given to one/tow family

members/attendants.

ON-ARRIVAL VISA

It is granted immediately prior to entering the country, such as at an airport or border control post. This is

distinct from not requiring a visa at all, as the visitor must still obtain the visa before they can even try to pass

through immigration. The on-arrival visa usually is nothing more than an entrance fee, though the visitors can still

be denied entry even with a visa.

SPOUSAL VISA

It is granted to the spouse of a resident or citizen of a given country, in order to enable the couple to settle

in that country. Examples include the United Kingdom's EEA family permit.

Visas can also be single-entry,which means the visa is cancelled as soon as the holder leaves the country,

double-entry, or multiple-entry, permitting multiple entries into the country with the same visa. Countries may

also issue re-entry permits that allow temporarily leaving the country without invalidating the visa. Even a business

visa will normally not allow the holder to work in the host country without an additional work permit.

TWOV (Transit With Out Visa):

A Transit visa is not required for passengers who have to spend few hours in the transit zone of an airport

to change flight, unless they come under the admission or transit restrictions. In this case transit passengers are

allowed to leave the airport for a short period-24, 48, 72 hours. Provided they hold ticket with confirmed reservation

for their onward journey.

VISA REFUSAL

A visa may be denied for a number of reasons, including (but not limited to) if the applicant:

has committed fraud or misrepresentation in his or her application;

intends to permanently reside or work in the country she/he will visit;

does not have a legitimate reason for the journey;

has no visible means of sustenance;

does not have lodging in the destination country;

has not arranged his or her transportation;

does not have a health/travel insurance valid for the destination and the duration of stay;

has a criminal record or has criminal charges pending;

does not have a good moral character;

is considered to be a security risk;

had their previous visa application(s) rejected;

is a citizen of a country with whom the host country has poor or non-existent relations

has a communicable disease, such as tuberculosis;

has a previous immigration violation.

TOUR OPERATION BOOKING:

This is another important department of a travel agency. It plays an important part in the promotion of

tourism. The main function of this department is to get tourists from abroad and make necessary arrangements for

their accommodation, transport, sight seeing, all over the country according to the individual requirement of the

tourist.

The system of working of a travel agency varies from unit to unit and depends largely upon the size and

type of business handled by it. The basic organizational set up almost remains the same in all the cases.

PACKAGE TOUR

The Madura Travel Service offers package tour for both inbound and outbound tours packages can be

provided to the customers. They are helping them to experience the world being served by world famous tour

operations

They provide world-class package tours both inside and outside of India

INBOUND TOUR

The inbound tours are handling to foreign tourists visiting India. They have to make itineraries according

to the needs of group, make their travel arrangements, hotel booking fixing guided tours and excursions and make

arrangements for facilitation of passengers at the airport, hotels etc. Since this brings in foreign exchange it is the

most preferred type of tours.

OUTBOUND TOUR

Mainly local tourists traveling abroad for business or holiday. These package tours are promoted through

extensive advertising. Since this involve s outflow exchange, it its strictly regulated be the department of tourism

and RBI.

INTERNATIONAL PACKAGE TOUR

Singapore : 3 Nights / 4 Days

Kulalumpur : 3 Nights / 4 Days

Thailand : 3 Nights/ 4 Days

Sri lanka Tour: 4 Nights AND 5 Days

Sri lanka Tour: 5 Nights AND 6 Days

Maidives & Colombo

Mauritius

European Tour

INDIVIDUAL AND GROUP TOURS

The customer can either form a group of their own or remain alone in taking this service of ours. In other

words we can customize and design the package to any destination as per the requirement and choice of the

customer.

MADURA MEDITOUR

Tamil Nadu a land of culture and heritage is not only an attractive tourist destination but it is also a fast

emerging spot for Medical tourism. It offers world class medical treatment with advanced infrastructure and

provides most affordable cost when compared to any of the western countries.

Medical tourism destinations have emerged all over the globe. The flow of overseas patients to Tamil Nadu

for medical treatment is increasing every year.

It is known particular for cardio care, Ophthalmology care, oncology, orthopaedics, kidney transplant and

other areas of advanced medical treatment.

The ancient Indian health care system of Ayurveda, Homeopathy, YOGA, meditation also being promoted

in the peace loving land of Tamil Nadu to attract the national and International tourists. Realizing the importance

and need of Health in day today life.  Madura meditour is organizing medical tourism in Chennai with the aim and

intention to serve the mankind. We assist you in finding the best hospitals and doctors that will be of less expensive.

One of our key service offerings to you is to provide all sorts of information’s about the hospitals and the doctors in

order to make aware about medical tourism packages.

The aim and motto of the Madura Meditour is to assure and ensure the best medical treatment to the

mankind.

MARKETING DEPARTMENT

ACCOUNTS DEPARTMENT

MISCELLANEOUS SERVICES

HOTEL RESERVATION

Madura travel service (P) Ltd offer a world-leading full service provider of hotel reservation services,

offering great services and discounted hotel rates. We are a member of federation of hotels and restaurants

association of India which offers wide network in booking hotel reservation in India. Budget/Star hotel booking can

be done us within India and worldwide.

The Madura travel made hotel reservation to their clients through various hotel reservation systems. It

gives access to all types of star hotel throughout India.

Booking are made over phone with the hotel reservation system or booking are passed on to the hotel

directly through telex message and information regarding the client, arrival and departure details, mode of payment

are passed on to the booking office. The staffs of the reservation office either confirm the booking or waitlist them,

depending upon the availability of hotel. Home away from home we provide accommodation in reputed hotel

throughout the world at a very special rate, which is extremely beneficial and cost effective in our customers.

CARGO SERVICE

They arrange quick movement of airfreight cargo to destination all over the world. We know that our

prime responsible is towards our customer and the customers demand include the need to speed up the flow of goods

and eliminate barriers of trade.

TRANSPORT ARRANGEMENT

All sorts of A/C, non A/C couches, luxury cars and deluxe cabs can be arranged as per the customer’s

choice. They are assuring our customers of the same goodwill and services, which we have been offering in the

Madura Travel Service (P) Limited..

TRAVEL INSURANCE

Whether you travel for business or pleasure, international travel involves risk. Medical treatment abroad

can be expensive & one never knows when one would require it. Having to spend for medical bills in foreign

currency can be an expensive proposition. There are other difficult situations also, that one might face like loss of

passport or baggage. Travel companion is specially designed to help you a deal with such situations while overseas

travel.

PROVISION OF TRAVEL INFORMATION

The major function of travel agency is providing necessary information about travel. This information is

provided at a convenient location where the intending tourist may ask certain questions and seek clarification about

his travel. This is a very specialized job and the agent should have an excellent knowledge of various travel

alternative plans. He should give up-to-date and accurate information regarding various services and general

information about a travel. He should communicate with the travelers in his own language. It is essential pre-

requisite that a travel agent should have the knowledge of foreign languages.

To provide such information, employees in a travel agency must have full knowledge of;

world geography

climatic conditions

political disasters

special events

food and drink of each country

custom and religion and culture of each country

local site seeing

major attractions of each country segment

health and other hazards

exchange rates in different countries

CONCLUSION

CHAPTER - V

WESTERN UNION MONEY TRANSFER AND FOREIGN EXCHANGE

INTRODUCTION

It is one of the major industries in tourism. It has power to enhance economic position of a country in

world wide. It is necessary for international tourist, to change money for his expenditure on destinations. The world

trade organization of New York fixes the rates of exchange according to American currency value. The value of

money it always be differ according to countries economic position.

Without money transactions, no international tourism takes place. Passport, visa and air ticket is essential

for conversion of currencies. Unless this travel documents no transaction will be take place.

Madura travel service (P) Ltd. in association with western union money transfer brings to you the

exchange of sending money to your relatives/friends in India, without any hassles and in matter of minutes. The

recipient got the money the moment you advise him the transaction code.

In the Madura travel service (P) Ltd.., the following Money changer process are held

RMC - Restricted Money Changer

FFMC - Full Fledged Money Changer

WUMC - Western Union Money Changer

And also the provide money change related services in the travel agency.

FULL FLEDGED MONEY CHANGERS [FFMC]

These are authorized to undertake sale/purchase of foreign exchange under the following categories.

Basic travel quota

Release of foreign exchange for business travel

Re-conversion

Sale to public under general authority

Sale to other authorized dealers and FFMC`s

FFMC are empowered to sale foreign exchange to all neighboring countries [except Bhutan & Nepal]

where travelers desires to travel by land route.

Purchase of foreign exchange from Individuals authorized dealers, full fledged money changers, and

restricted money changers. They are not allowed to encash personal cheques (or) drafts.

RESTRICTED MONEY CHANGERS [RMC]

These are travel agency, hotels, emporial, departmental stores etc. who are authorized only to purchase

foreign currency notes, coins, and traveler’s cheques.

THE SIMPLE STEPS TO RECEIVE MONEY FROM ABROAD

The sender goes to nearest western union location

Fills out a form

Hands over money

And service fee to the nearest local western union office

The western union office\agent gives sender a receipt and a Money Transfer Control Number (MTCN),

sender calls and inform receiver of the amount of money sent.

Receiver contacts the travel agency (Madura Travels) location

They provide valid identification

Filling out a mentioning

Senders’ name

Country

Amount sent

Then the agency hand over the money to receiver

IT’S RELIABLE

Every year millions of people trust western union to support family back home, rescue travelers in

emergencies keep business operations smoothly. Western union ensures that your money will be paid out quickly, in

full, to the right person.

IT’S FAST

Money is received just moments after it is sent. Western union uses the latest electronic technology and the

world wide computer network for immediate payout in more that 178 courtiers.

IT’S CONVENIENT

Western union agents are located where you need them in banks, post offices, pharmacies, retail stores and

the public places. More than 78,000 agent locations make western union the worlds largest money transfer network.

Western union money transfer perform the following transactions

Send western union money transfer

Receive western union money transfer

Quick collect/quick pay

Western union prepaid services

Western union card enrollment

TO OPEN WESTERN UNION TRANS-LINK APPLICATION

The western union trans-link application is opened by the following systematic way of operations

HOW TO MAKE THE WESTERN UNION MONEY TRANSFER

In the form of western union money transfer required some information about the sender and the recipient;

it should be filling first by the following systematic methods

Country name

Sender name

Amount sent

INR (Indian rupee)

MTCN (10 digit number)

[If the MTCN 10 digit matches to the sender and receiver details]

Then fill address of the receiver ID, Date, Phone number.

Finally the money is hand over to the recipient.

FOREIGN CURRENCY AND FOREIGN EXCHANGE

The travel agency also assists travelers with foreign currency before they begin the trip. They encourage

their clients to obtain some foreign currency before leaving for foreign destinations. For the convenience, pre-packs

(pre-packaged foreign currency money) is very popular with travelers, although most major airports offer currency

exchange facilities.

The Type of currency information available to travel agents through TIM is limited to regulations on the

import and export of local and foreign currency also included in the name of the currency and its associated three-

letter code.

The three letter currency code and other codes for cities/airports and airline are internationally recognized

and used throughout the air transport and travel industries.

Foreign exchange is the exchange of foreign money into the local currency in an equal rate of money,

whatever they give to the agency.

CHAPTER - VI

ON THE JOB TRAINING

During 45 days training, I came to know about the intricacies involved in running a travel agency and I was

also trained in various departments in Madura travel service (P) Ltd.

I have been exposed into the various departments and learned a lot. Now I came to know that how to handle

the guest queries, how to make the reservation, what are the documents required for a traveler to go to abroad, how

to motivate the customers to buy insurance, etc.,

I learned air ticketing, hotel reservation/ apartments, transports, foreign exchange, visa, multi-lingual tour

guides and any other travel related services. I also learned inbound and outbound packages.

Each and every staff of Madura travel service (P) Ltd. helped me to learn the daily activities of the travel

agency. During my training period, I gathered some knowledge about the travel management. Madura travel

service (P) Ltd. has a good reputation among the public in the field of tourism and travel management.

Tourists are much benefited by booking air tickets in Madura travel service (P) Ltd. Travels services were

services are rendered in a cheaper rate. Our customers were impressed by the warm hospitality and sophisticated

environment of travel agency.

It offers excellent package tours which satisfies customers taste and interest. It gives cheaper international

and domestic packages.

Hotel booking and tourist taxi services were done effectively which benefits tourists in many ways.

Madura travel service (P) Ltd. have well coordination in its function and offers good cooperation to its

customers. With all its abilities and efficiencies, it gives at most satisfaction to the customers. Rail booking services

were done effectively which benefits tourists in many ways.

The travel agents are often faced with questions from clients about exchanging foreign currency, how much

cash to take or what other form of payment to travel with. Often the answer to clients` questions depends on many

different factors, including selling alone or in a group, in cities or in rural areas etc.

CHAPTER- VII

FINDINGS AND SUGGESTION

FINDINGS

Finding is the concept of knowing about the other activities of the concern in contrast with the original work, that is, apart from ticketing, booking, etc. During the project period I came to know that how a travel agency is working and co operate with other segment of tourism field like hotels other travel agencies etc. In early stages, Madura travel service (P) Ltd have functioned with low capital. They got step-by-step profit. The organization was given more job opportunities to employees. Though Madura travel service (P) Ltd looks after transportation, tourism, ticket reservation etc, towards the promotion of tourism development sectors with greater requirement to event the deficiency at all levels.

Madura travel service (P) Ltd provides all travel related services to its customers. Madura travel service (P)

Ltd is providing all the travel information and related services. Preference has been given to regular customers than

the new customers. MTS proprietor is very skillful man. So I have learned some of the good attitudes and business

tricks from him. MTS staffs are very kind and approachable.

Some merits of Madura travel service (P) Ltd are as follows:

Well qualified Staff.

Leading in the sales of Air tickets.

Proper Supervision and Management.

Maintenance of proper accounts, bank statements, income tax etc.,

Good contacts with public.

It is well known for their services and other activities

They have contact with almost all airlines including domestic and international

The system is fully computerized and the software used for the functions are the famous products available

in market

SUGGESTION

The organization should be developed large in size and locality. The account section should be made large.

The staffs for the door delivery can be improved in order to make the delivery very fast to the customers. The

internet connection should be very fast, that is, a broadband connection will make the job of system engineer very

easily. The staffs for international booking should be increased. Another branch should be a better idea for

developing the organization from country wide to national wide.

During the training period in Madura travel service (P) Ltd it enriches my knowledge and skills. I request

this organization to utilize more graduates and professionals, those who have competence in the field of Tourism

and Travel Management in future placements.

The staffs of Madura travel service (P) Ltd taught about the major functions of the travel agency. It is very

helpful to improve my knowledge in the Travel industry and also to complete my project of Travel agency. Madura

travel service (P) Ltd is providing excellent essential services to the tourist or clients who are coming to the travel

agency.

It is located in the heart of the city. But it was small in size. The size of the agency should be increased.

To improve the strength of staff members in MTS. These are some of the suggestions for improving the

functions of MTS on the basis of my on the job training.

The time allocated me for this on the job training is not adequate for more learning about the travel agency.

Time and money is a constraint during this study.

The staffs for the door delivery can be improved in order to make the delivery very fast to the customers

The internet connection should be very fast, that is, a broadband connection will made the job of system engineer very easily

The staffs for international booking should be increased

An another branch should be a better idea for developing the organization from country wide to national wide

CHAPTER- VIII

CONCLUSION

Madura travel and services was established in 17.01.1986. It is one of the IATA approved agency in

Chennai, located in the central part of the city. Therefore, the most of the customers are getting the services of the

agency very easily.

This agency was provided all types of services such as international ticketing, domestics ticketing, hotel

reservation, documentation procedures, cancellation and arranging car rental. This is a full fledged agency, with

computers and network connections, CRS facilities, telephone, tele fax and credit card machine.

Tourists are much benefited the ticket Booking, consultancy services, Tour Operations, Hotel reservation

and travel reacted Services, Event and conference Management, Public relations and Medicine, Training Program

that all are Madura travel and services Private Limited were services are rendered in a cheaper rate. Our customers

were impressed by the warm hospitality and sophisticated environment of travel agency.

Madura travel and services Private Limited, Travel Services offer excellent package tours which satisfies

customers taste and interest. It gives cheaper international and domestic package. Madura travel and services

Private Limited have well co-ordination in its function and offers good co-operation to its customers with all its

abilities and efficiencies, it gives at most satisfaction to the customer.

During my training period, I gathered some knowledge about the travel management. The Madura travel

and services Private Limited have a good reputation among the public in the field of tourism and travel management.

REFERENCES

This on-the-job training report and project Madura Travels is prepared with the reference of the popular

Books and Magazines related to the tourism and travel industry.

Mohindar chand (2005) – ‘Travel Agency Management’, Sterling Publisher Pvt. Ltd, New Delhi.

A.K Bhatia, (2006) –‘International Tourism Management’, Sterling Publisher Pvt. Ltd, New Delhi.

Airline Ticketing – IATA Aviation training and Development Institute

WEBSITES:-

www.iato.in

www.visaconsultanc.com

www.google.co.in

www.Passport.tn.nic.in

www.maduratravel.com

www.wttc.com

www.galileo.com