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SSRIMR INTRODUCTION Researcher’s team: We had a strong team of four researchers:- 01) Nishant Upadhyay. 02) Mahesh Purohit. 03) Neeru Rinwa. 04) Sigi Francis. Objectives of the study :- To study the concept of Mobile Number Portability. Analysis on strategies adopted by various Mobile operators for acquiring new customers. To study the user behaviour towards Mobile Number Portability. To study the impact of Mobile Number Portability on service provider as well as users Problem statement:- In the Indian communication industry a new concept has been introduced that is Mobile Number Portability which allows customer to change their service provider without changing their number. Hence research team is interested to know the strategies adopted by service provider and their impact on 1
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INTRODUCTION

Researcher’s team:We had a strong team of four researchers:-

01) Nishant Upadhyay.

02) Mahesh Purohit.

03) Neeru Rinwa.

04) Sigi Francis.

Objectives of the study:- To study the concept of Mobile Number Portability.

Analysis on strategies adopted by various Mobile operators for acquiring new

customers.

To study the user behaviour towards Mobile Number Portability.

To study the impact of Mobile Number Portability on service provider as well

as users

Problem statement:-In the Indian communication industry a new concept has been introduced that is Mobile

Number Portability which allows customer to change their service provider without

changing their number. Hence research team is interested to know the strategies

adopted by service provider and their impact on users behaviour. Hence research

team decided to do a research on Mobile Number Portability.

Scope of the study:-In the Project we have studied the strategies of Mobile Service Provider and their impact

on the consumer behaviour in respect of their switching over to the new service provider.

We could study the statistics of the service provider in customer turnover, customer

retention and new customer employment. We could study the adaptability of Mobile

handsets in the youth world, and their awareness towards the new concept of MNP. 1

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RESEARCH METHODOLOGY

1. Origin of Problem :-This is the first stage or root level when the need for research is realised. MNP is a new

concept started in full-fledged manner in January 2011, of giving a magic stick in the

hands of customer to fulfill their needs of switching over a potential service provider

while retaining their mobile number as per their need and changing requirements. The

concept holds strong strategies by service providers on which research done becomes

worthwhile, and a knowledge gaining exercise. Hence research team is interested to know

the strategies adopted by service provider and their impact on user’s behaviour. Hence

research team decided a research topic as study on strategies adopted by mobile service

provider and user’s response towards mobile number portability.

2. Formulation of research design :- Exploratory research:

It is design to generate basic knowledge, clarify the relevant issue and define the

alternatives for addressing the research objectives.

Descriptive research:-

It is used for profiling, defining, estimating, predicting and examine associative

relationship.

Causal research:-

It is done to analyse cause and effect relationship.

Sample size: .

Research tem has decided to take sample size of 100 respondent

Sampling Method:

Stratified area sampling

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3. SELECTION OF SOURCES OF DATA

Sources of data are classified into two:

Secondary data

Primary data

Secondary data

The secondary data has been collected from Newspapers, magazines & Internet

Primary Data

The data source used for this research is “Primary data”. This source was used to meet the

objective of research i.e. “User’s response towards Mobile Number Portability”.

Various methods used for collecting primary data are:-

Personal survey

Internet survey

Mail survey

Telephonic survey

For this research, a personal survey was conducted to gather data from the consumer. This

method was easier, faster and convenient to collect the data.

4. DATA COLLECTION There are various ways to collect the data. The data can be collected through observation,

questionnaire etc. In each method there are multiple questions. Researcher collects the

data through questionnaire which consists of 19 to 20 questions. Researcher questionnaire

consists of different question:-

Multiple-choice question

Grading method

5. ANALYSIS OF DATA After collection of data, researcher analyse the data. The researcher analyse the collected

data by using various statistical measures.

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6. PREPARATION OF REPORT Finally, the researcher’s have to prepare the report of what has been done by them. The

layout of the report is as follows:

i. The Preliminary Page: It carries title and date followed by acknowledgement

and there should be table of contents followed by a list of tables and list of graphs

and charts.

ii. The Main Text : The report should have following parts:

a) Introduction

b) Summary of findings

c) Main report

d) Conclusion

iii. The End Matter: It includes bibliography and webliography i.e. lists of books,

journal etc.

LIMITATIONS:We have tried to give our 100% for this research but there were some limitation which

came in our way. The certain limitations are:

Time Limit: There was time constraint because research was done after college

hours.

Geographical: There was limitation of geographical areas because research was

done within college campus.

Data is collected directly from respondent hence may not be 100% accurate.

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Industry profileCommunication Industry in India

HistoryThe history of telephone services in India found its beginning when a 50-line manual

telephone exchange was commissioned in Kolkata in the year 1882 in less than five years

after Alexander Graham Bell invented the telephone. While India became independent in

the year 1947, the country had about 82,000 telephone connections, which slowly rose up

to 3.05 million by the year 1984. The telecom sector in India was a government

monopoly until the year 1994 when liberalization was gradually unrolled. For the first

time, cellular services were launched in India in Kolkata in the year 1995.

Telecommunications sector in India today, we can primarily identify two segments

namely Fixed Service Provider (FSPs) and Cellular Services. Some of the essential and

basic telecom services forming part of Indian telecom industry include telephone, radio,

television and Internet. Telecom industry in the country lays a special emphasis on some

of the advanced and the latest technical innovations like GSM( Global System for Mobile

Communications), CDMA(Code Division Multiple Access), PMRTS(Public Mobile

Radio Trunking Services), Fixed Line and WLL(Wireless Local Loop ). Especially, India

has a flourishing market in GSM mobile service, while the number of subscribers is on

rapid and dramatic increase. The Indian telecommunications industry boasts as being one

among the most rapidly growing chunks on the globe. Experts around the world estimate

that India holds the promise of emerging as the second largest telecom market of the

world.

The Communication Industry in India is one of the rapidly emerging sectors in India and

is estimated to surface as the second biggest international telecom market. As per the

report carried out by Telecom Regulatory Authority of India (TRAI), Indian

communication industry has registered a 3.5% increase in its total telecom subscribers in

December 2009. The sector touched 562.21 million in its total number of subscribers

within a month, against 543.20 million in November 2009.

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Today, India is the largest market in the world adding up a dramatic number of about 20

million mobile subscriber lines every month in an average. On the other hand, the number

of landlines is found gradually decreasing. At the end of the first quarter in 2010, we find

that the overall telecom subscriber penetration has gone up by more than 52 %. Though

this might occur as a relatively low volume compared with a number of other nations, this

comes as a quantum leap noting the figures recorded a few years back. Mumbai and Delhi

(NCR) enjoy the status among a few other metro areas around the globe boasting of more

than 25 m mobile subscribers in each of these regions. At present, The FDI cap in the

telecom sector in India is 74 %. In a recent move, UK’s Vodafone Group has purchased a

52 % stake in Hutchison Essar, the fourth largest mobile service provider in the country.

Bharti Airtel has the credit of being the first Indian operator to cross a subscriber base of

50 million.

The growth in communication industry was triggered by an increase in the revenues

generated from both landline and mobile facilities. On December 31, 2009 the sector

earned the revenue of USD 8.56 billion. As per the Business Monitor International report,

the nation is all set to include 8 to 10 million cellular phone subscribers on monthly basis.

At this pace the communication industry is expected to encompass more than half of

India's population i.e. 612 million cellular phone subscribers by mid 2012. 

In addition, as per a research carried out by Nokia, the communications sector is

estimated to surface as the biggest driving component in India's GDP with a contribution

of about 15.4% by the FY2014.

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India as an emerging telecom equipment manufacturing MarketThe manufacturing of Cellular phone in India is predicted to expand at an annual rate of

28.3% till the FY 2011 which can be translated as a production of 107 million mobile

handsets by 2010. The production would automatically generate profits and is predicted

to increase at an annual rate of 26.6% till 2011, reaching the target of USD13.7 billion.

Chief Investments in the Communication Industry in IndiaOver the past one decade, the flourishing Indian Communication industry has been

successful in drawing the attention of conglomerates that have invested and are willing to

invest more in the sector. With the influx of new telecom giants in Indian market, the

investments are likely to gain immense momentum: 

Investment of USD 6 bn by Vodafone Essar for the next 3 fiscal years in

order to expand its list of cellular phone subscribers to 100 million against the

existing 40 million.

By 2010, Reliance Communications (RCom) is expecting to increase the total

number of telecom towers by constructing 56,596 telecom towers and

attaining the preset target of 100,000.

Telenor, Norway based telecom giant has purchased 7% of shares in Unitech

Wireless and now possesses 67.25% by bringing in an investment of USD

431.70 million

Indian government owned telecom player, BSNL will invest USD1.17 billion

in its WiMax scheme

A proposal of foreign direct investment worth USD 660.1 million by Federal

Agency for State Property Management of the Russian Federation has been

recently approved by the Indian government. The Agency would be acquiring

20% stake in Sistema-Shyam after bringing in the investment.

A USD 1 billion investment will be brought in by Tata Teleservices in its

newly introduced GSM facility Tata DoCoMo.

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Future of Communication Industry in IndiaIndian Communication Industry has a flourishing future in its value-added services

market. The pre-set target of the 11th plan from FY 2007 - 12 is to provide 600 million

cellular phone connectivity aided by an investment of USD 74 billion.

Moreover, it is estimated that by the FY 2012 the profits generated by Indian

Communication Industry will touch USD 55 billion against the current USD 31 billion.

Players in Communication

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Introduction to Mobile Number PortabilityMobile Number portability, by definition and function means a customers can move/port

to another telecom service provider, while retaining his/her ten digit phone number.

Telephone Regulatory of India, (TRAI) has specified few guidelines for the portability in

order to safeguard the consumer from getting deceived by their respective Mobile

Number Portability Service Provider (MNPSP).

Benefits of Mobile Number Portability1) Customer can change their service provider without changing their number.

2) Customer can shift t best and cheapest mobile schemes without changing mobile no.

at a low cost of Rs. 19 in total.

3) If the customer is not satisfied with new mobile operator services, he will have option

to shift back to previous cellular operator but within 24 hours.

4) Under Mobile Number Portability, mobile customer can also shift from CDMA

technology operator to GSM technology operator and from GSM to CDMA.

How to switch?1) To switch operators, Type PORT, leave a space, type your mobile number and

text it to 1900. You will receive a reply from 1901 with a unique code and date.

2) You then have to submit your identity proof, address proof, and photograph with

the code to the service provider you want, by the date given to you.

3) In the next seven days, the master clearing house will check if you have any

outstanding dues and then process your request. Your new service will then start

on your old number.

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IMPACT OF MNP TO THE OPERATORGovernment's move to allow Mobile Number Portability (MNP) in 2010 may cost very

dearly to various telecom service providers as people are said to be waiting for shifting

operators after the roll out of MNP. The MNP facility will enable customers to retain their

number even if they shift their telecom operator.

Shankari Panchapakesan, Executive Director, Telecom Practice, Nielsen Company, said,

''MNP represents a powerful opportunity for operators to drive in-bound porting of high-

value subscribers provided they have a good understanding of who is more likely to

switch and why.''

A recently concluded study by the Nielson Company revealed that every fourth subscriber

of Reliance and Tata Indicom wants to change their operator followed by every fifth

subscriber of state run telecom giant BSNL.

Nearly, 55 per cent customers are happy with their existing service provider while 48 per

cent complained about the quality of service. On satisfaction score front, almost all

companies register drop led by Airtel, BSNL and Reliance.

In its earlier study, the company found that operator choice was mainly dependent on

network quality provided by the service provider on GSM network while CDMA

subscribers considers price as a major factor to retain and shift an operator

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Current ScenarioGainers and Losers of MNP RACE (till Jan 27, 2011)

Data gathered during the first four days of MNP in India has revealed that consumers

have clear preference for some operators over others.

Vodafone Essar, India’s third largest operator, appears to sit the best with consumers,

with 61,789 users wanting to switch to it. Aircel comes in second with 28,088 while Idea

Cellular comes in third at 15,220, according to data gathered by Financial Express.

The country’s largest operator, Bharti Airtel, had just 10,412 users who expressed wishes

to switch to it.

State-owned BSNL and Reliance Communications, the country’s second-largest operator,

appear to be the biggest losers. Net customer loss are estimated at 51,562 and 48,089

respectively.

The data also revealed differences in consumers’ preference by region. More than a third

of the 30,627 subscribers who wished to port their numbers expressed a preference for

Vodafone, while 11,502 out of the 25,000 customers who wanted to port their numbers in

Maharashtra preferred Idea Cellular.

New operators fared badly, despite MNP being touted as the means for these new entrants

to gain subscribers. Sistema Shyam’s MTS emerged the biggest loser, with a net 1,354

customers wishing to port out.

A net 956 customers wished to leave Loop Telecom while 288 wanted to exit HFCL.

Uninor looked to be the only new entrant who stood to gain, with a net 379 customers

wishing to port in.source

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FAQ’S

1. Can numbers be ported across circles?

No, porting is only available within a particular circle. This means that a

subscriber from the Mumbai circle cannot port her number to, say, the New Delhi

or Uttar Pradesh circles.

2. Will I get a new SIM card when I port my number?

Yes, you will get a fresh SIM card from the new operator, after the porting

process is completed.

3. What will happen to the contacts and messages stored on my old SIM card? 

You will have to back up the contacts and the messages stored on the old SIM

card before making the porting request

4. How long will I be without service while my existing SIM card is deactivated

and my current SIM is activated? 

The maximum period of 'No Service' is two hours, as defined by the regulator. 

5. How will subscribers be informed about SIM activation/deactivation during

porting? 

Subscribers are intimated via an SMS about the date and time of porting. Your old

SIM will be deactivated within one hour of the stated time of porting. Your new

SIM card will be activated within two hours of the stated porting time. 

6. Can a subscriber submit a porting request to more than one operator at the

same time? 

Yes. However, only the request that was made first will be cleared by the Mobile

Clearing House. 

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7. Can a number be ported more than once?

Yes, but only after completing at least 90 days (after activation) with the existing

operator. 

8. Do I need to apply for the National Do Not Disturb (DND) Registry after

porting? 

Yes, you can call the customer service centre and submit a request for DND

service activation. In addition, you may opt for the same while filling up the

subscription form. Subscribers who would like to register/de-register their request

for DND registry may dial '1909' or SMS '1909' with keywords 'START DND' for

registration and 'STOP DND' for de-registration.

9. How much time does it take to cancel a porting request?

It will take 24 hrs-within which the porting request can be cancelled. 

10. Will subscribers get a refund of porting fees on cancelling the request? 

No, the porting fees are instantly paid to the MNP service provider and cannot be

refunded.

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01) Do you have mobile?

Sr. No Options No. of Respondent

1 Yes 100

2 No 10

Total 110

INTERPRETATION:

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From the survey done of the youths, it was found that 10 among 110 were not

having mobile. The survey was continued among the 100 youths with mobile.

This implies that mobile is possessed by 91% of youth.

2) Which company’s mobile do you have?

Sr. No Options No. of Respondents

1 Nokia 58

2 Samsung 16

4 Sony Ericsson 05

5 LG 13

6 Others 03

Total 100

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INTERPRETATION:

Majority of people is having Nokia mobile handset; this shows the impact of customer

retention of the Nokia, and high reliability of the customers towards the quality of

handsets provided by the company. This is followed by Samsung with 16% and LG with

13% and others.

3) Which Operator’s service do you have?

Sr. No Options No. of Respondents

1 Vodafone 16

2 Idea 23

4 Airtel 25

5 Tata Indicom 06

6 Reliance 19

7 Others 11

Total 100

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INTERPRETATION:

It is found that among 100 respondent, 25% of people have Airtel as their service

provider, followed by 23% with Idea, 19% with Reliance, 16% with Vodafone and others.

Tata docomo is having the least customers with 6%.

04) Which

plan do you

have?

19

Sr. No Options No. of Respondent

1 Yes 89

2 No 11

Total 100

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INTERPRETATION:

From the research it is understood that majority of people possess prepaid

connection, which is 89%. This stands high in comparison to post-paid

connection. People prefer to recharge as per their changing requirement and avail

the services associated with it.

05) Since how long you have been using the current operator?

20

Sr. No Options No. of Respondent

1 0-6 months 21

2 6-12 months 14

3 1-2 years 33

4 2 years and above 32

Total 100

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INTERPRETATION:

It is found that 33% of people like to be consistent with the service provider for 1-2 years,

32% for 2 and more years. The least switching period is 6 months.

06) Have you changed your operator in past?

If yes then how many times you

have changed?

Sr. No Options No. of Respondent

1 1 time 23

2 2 time 12

21

Sr.

No

Options No. of

Respondent

1 Yes 42

2 No 58

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3 3 times 05

4 More than 3 times 02

Total 42

NTERPRETATION: It is found that 42% of people have shown their inclination

towards changing their mobile service provider. 23% of people changed the

service provider for 1 time followed by the others as shown in the table. 2% of

people are such that they changed their service provider for more than 3 times.

07) What is your monthly expenses?

Sr. No Options No. of Respondent

1 Below 100 20

2 100-200 18

3 200-300 25

4 300-500 14

5 Above 500 23

Total 100

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INTERPRETATION:

It is found that 25% of people spend 200 to 300 rupees in communicating through mobile,

followed by 23% of people spending above 500 rupees..The data reveals the success of

the communication industry in luring the customers in spending more and contribute

towards its growth.

08) Which Value Added Service (VAS) you have subscribed?

Sr. No Options No. of Respondent

1 Caller tune 08

2 News update 04

3 Cricket alert 04

4 Horoscope 03

5 SMS pack 48

6 Others 11

Total

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INTERPRETATION:

An interesting fact unveiled through this research is that around 50% of mobile

users subscribe for the SMS pack as a part of the value added service, 18% of

people avail multiple services like mobile office, miscall alert, internet etc..The

statistics reveals that multiple VAS is a basic requirement of every mobile user,

working and innovation in this area can bring revolutionary growth of this

industry.

9) Are you satisfied with your current service provider?

Sr. No Options No. of Respondent

1 Yes 79

2 No 21

Total 100

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INTERPRETATION:

As mentioned in the statistics, 79% of people are satisfied with the current service

provider, and 21% are dissatisfied, this quotient of people are more inclined

towards the switching over but some of 79% of people still want to switch to avail

the better service provided by the potential service providers.

10) Are you aware of Mobile Number Portability?

Sr. No Options No. of Respondent

1 Yes 89

2 No 11

Total 100

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INTERPRETATION:

It was a positive analysis that around 89% of youth are aware of the concept of

mobile number portability. Every individual is updated of this most recent concept

of MNP.

11) If yes, what is your source of information?

Sr.

No

Options No. of

Respondent

1 T.V 40

2 Newspaper 05

3 Internet 04

4 Friends 11

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5 Others 29

Total 89

INTERPRETATION:

An interesting fact revealed by the research is that around 50% of information on

MNP was derived from the T.V, which shows the involvement of T.V in the life of

youth, further 31% of youth have received the information from multiple sources.

12) Do you think using dual SIM card at a same time will be beneficial rather

than going for Mobile Number Portability?

Sr. No Options No. of Respondent

1 Yes 49

2 No 40

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Total 89

INTERPRETATION:

Here responding to this question 55% of respondents admitted that dual SIM is better than

going for the portability, the busy schedule and other external factors might be the reason

for such response. But 45% of people still feel that portability could be the better option.

13) Would you like to change your current service provider?

Sr. No Options No. of Respondent

1 Yes 42

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2 No 47

Total 89

INTERPRETATION:

Youths of current India are educated and they are aware of their right to get the best,

changing operator is one such indication that youth strives to avail the best service at

suitable cost. This is understood by the above data that 42% of people like to switch to the

potential mobile service provider.

14) If yes, which operator would you like to switch ?

Vodaphone Reliance Tata docomo Airtel Idea Othes TotalVodaphone 5 1 2 2 0 0 5Reliance 0 8 2 8 1 1 12Tata docomo 1 1 1 2 0 0 4

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Airtel 6 1 2 10 2 0 11Idea 2 1 0 3 10 0 6Other 2 0 0 2 0 3 4Total 11 4 6 17 3 1 42

Total Customer Retention 37

Interpretation:-42 respondents are going for mobile number portability.37 respondent are satisfied with

current service provider, hence will be continuing with same service provider. Rest of the

respondent that is 23 have not shown interest in MNP.

15) What is your reason for change?

Sr. No Options No. of

Respondent

1 Network 21

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2 Call rate 11

3 VAS 03

4 3G 07

Total 42

INTERPRETATION:

An important fact is found that the people is desirous to switch to the potential service

provider mainly for the improved availability of Network, this is followed by call

rates. It is here by understood that major part of concern is availability of Network

and call rates are given the secondary importance as far as youths are concerned.

16) Are you aware of the process?

Sr. No Options No. of Respondent

1 Yes 37

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2 No 52

Total 89

INTERPRETATION:

It is found that 42% of the selected sample under survey are not only aware of the concept

of MNP but also are aware of the process which they would have to undergo in switching

from one mobile service provider to the new service provider.

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17) Are you aware of the charges?

Sr. No Options No. of

Respondent

1 Yes 64

2 No 25

Total 89

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INTERPRETATION:

72% of the people are aware of the charges that would be charged in MNP.

18) Are you aware of the terms and conditions?

Sr. No Options No. of Respondent

1 Yes 37

2 No 52

Total 89

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INTERPRETATION:

It is found that compared to the awareness of charges and process, awareness towards the

rules and regulation is less. That is only 42% among 89 youth respondents

19) If you are not satisfied with the new service provider will you switch again?

Sr. No Options No. of Respondent

1 Yes 25

2 No 17

Total 42

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INTERPRETATION:

Here there is highly positive response from those 42% of switchers that if not satisfied by

the service provider they have full inclination towards switching again. This reveals the

state of mind that although the new concept seems good but still the customer have full

power to exercise their right towards switching back or switch to new service provider.

20) If yes then which operator will you select?

Sr. No Options No. of Respondent

1 Old 22

2 New one 20

Total 42

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INTERPRETATION:

It is found here that being unsatisfied with the new mobile service provider the customer

may either switch back or switch to new service provider.

FINDINGS

In a study it is observed that Nokia has captured largest market share.

Most of the students are aware about the Mobile Number Portability but few

students are aware about terms and conditions.

It is observed that the information obtained by the youth through the television

42% are willing to opt Mobile Number Portability and others are satisfied with

their current operator.

It is found that people are changing their service provider due to network problem.

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BSNL is not charging any processing fees for opting the service.

SUGGESTIONS

The concept of MNP although it is new has gained, a fast attraction in the youth Segment,

The concept is readily accepted in its initial phase and in the end of Jan more than 17 lakh

people have already switched over and many more are still following. But the real success

can be understood only after the passing of a couple of month.

The research unveiled the fact that the switching is mainly done due to the network

problem, so if the mobile service providers give more emphasise to the network coverage,

the resultant switch over would be comparatively more.

The mobile service provider if, has to capture more of the youth segment then it has to

essentially concentrate on providing more of the value added services.

The survey from the given sample shows the higher switching over to the Airtel, which

shows the growth of the market share of the company.

The companies should more focus on the customer retention and simplified switching

process and reduced processing charges.

Thus here comes the end of our research which shows the positive impact of the concept

of MNP.

CONCLUSION

The journey of this research started with the setting up of the objectives that is to study

the strategies adopted by the Mobile service provider and user’s response towards Mobile

Number Portability. The survey was done among 110 youth from the SSR campus, out

which 100 are having mobile hence the further study was carried on with 100 respondent.

The survey was done by the filling up of the questionnaire. The detailed and critical

analysis of the response mad by the respondent lead us to obtain information about

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acceptability of this concept, popularity of the Nokia and other handset, rising innovative

need of value added services, customer behaviour towards prioritising the need of better

network rather than the call rates, future impact of the consumer behaviour towards

switching over to the new potential service provider.

The research gave us the exposure towards the customer psychology and marketing

strategy adopted by mobile service providers. By the above knowledge gained we could

analyse the better feasibility of this concept in the youth segment, and increasing horizons

of the communication industry. Thus here comes the end of our research which shows

the positive impact of the concept of MNP.

BIBLIOGRAPHY

The data regarding MNP was extracted from the following print sources:

News paper:

Rajasthan Patrika, dated as on 22-Jan-11

Times of India, dated as on 28-Jan-11

Economic Times, dated as on 31-Jan-11

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WEBLIOGRAPHY

http://www.trai.gov.in/

http://www.2indya.com/2010/05/09/telecommunication-industry-in-india/

http://telecombulletin.blogspot.com/2011/01/gainers-and-losers-of-mnp-race.html

http://indialist.0fees.net/mobile-number-portability-mnp-india-vodafone-airtel-aircel-

bsnl-tata-docomo-idea-cellular-2011/comment-page-9/

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Annexure

Application form of MNP

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QUESTIONNAIRE

MOBILE NUMBER PORTABILITY (MNP) is a scheme where you get an opportunity to change your SIM (service provider) without changing your mobile number.

Please fill this questionnaire considering your requirements and usage.

Please tick mark wherever necessary1) Do you have mobile?

a. Yes b. No

2) Which company’s mobile do you have?a. Nokia b. Samsungc. Sony Ericson d. Micromaxe. LG f. Others

3) Which Operator’s service do you have?a. Vodafone b. Ideac. Airtel d. Tata Indicome. Reliance f. Others

4) Which plan do you have?a. Pre-paid b. Post-paid

5) Since how long you have been using the current operator?a. 0-6 months b. 6-12 monthsc. 1-2 years d. 2 years and above

6) Have you changed your operator in past?a. Yes b. No

If yes then how many times you have changed?No. of Times:-a. 1 time b. 2 timesc. 3 times d. more than 3 times

7) What is your monthly expense?a. Below 100 b. 100-200c. 200-300 d. 300-500e. Above 500

8) Which Value Added Service (VAS) you have subscribed?

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Name: __________________________________________________________Gender: __________ Contact no: ______________________________Address: ________________________________________________________

Age:-a. 17-20 b. 21-25 c. 25-30

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a. Caller tune b. News updatec. Cricketer alert d. Horoscopee. SMS Pack f. Others ____________________

9) Are you satisfied with your current service provider?a. Yes b. No

10) Are you aware of mobile number portability?a. Yes b. No

11) Source of information?If yes, what is your source of information?SOURCES:-a. T.V b. Newspaperc. Internet d. Friendse. Others __________________________

12) Do you think using dual SIM card at a same time will be beneficial rather than going for Mobile Number Portability?a. Yes b. No

13) Would you like to change your current service provider?a. Yes b. No

14) Which operator would you like to switch?If yes, which operator would you like to switch.a. Vodafone b. Ideac. Airtel d. Tata Indicome. Reliance f. 3Gg. Others____________________

15) What is your Reason for change?a. Network b. Call ratec. VAS d. Others

16) Are you aware of the process?a. Yes b. No

17) Are you aware of the charges?a. Yes b. No

18) Are you aware of the terms and conditions?a. Yes b. No

19) If you are not satisfied with the new service provider will you switch again?a. Yes b. No

20) If yes then which operator will you select?a. Old b. New one

sulu MNP.wmv

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gunjan.wmv

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